Seeing Machines Guardian Gen 2, Field Support Manual

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After the software has been setup for the installation, system checks need to be done to ensure the
system is running optimally
6.1 PART 6 OVERVIEW
6.2 24/7 SUPPORT DETAILS
24/7 Support Center
System Registration | Configuration | Troubleshooting
support@seeingmachines.com
AUS Tel: +61 2 6108 4313
USA Tel: +1 855 377 4636
Technical Communications Portal
Support Manuals | Updates | Knowledge Base | Resources
tcp.seeingmachines.com
6.3 ACTIVATING A VEHICLE
Calling support with your filled in checklist will activate a vehicle for active fatigue management
Simply call the support number above, press “1” for technical support and be ready to tell our
support team;
•
Your name
•
Your email address
•
The information on the checklist
a. P:-
b. S:-
c. SIM card serial number
d. Make of the vehicle (eg. Kenworth)
e. Model of the vehicle (eg. T909)
f. Vehicle ID (eg. TRUCK123)
The support team will give you a status of what they see over the network to make sure its running
correctly.
Then an email will be sent to you confirming the installation,
You will need to reply to this email with a scanned copy of the checklist, this is required for proof of
warranty
6.4 OTHER DUTIES WITH 24/7 SUPPORT
6.4.1 TROUBLESHOOTING
Support can help you with troubleshooting an issue if you get stuck, however to save time you may
be able to rectify your issue by;