Rev.1.2 – 7.2018.EL950.1.3.1086C
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1. Insure through the Service Mode Temp menu that the refrigeration is set to cold. Insure the unit
has power – test wall outlet where the unit is plugged in.
2. Check that refrigeration connections are properly connected.
Product vending:
Q. Why won’t my snack selection vend?
1. Check to insure proper connection is made to vend motor.
2. Go into Motors and press, this will count the motors if it is out of home.
3. Inspect harness for visual breaks and replace harness if broken wires are found.
4. If above steps fail, switch motor with known working motor.
Q. Why are vertical columns in my drink unit double vending?
1. Check bottle diameter to insure the bottle is not too small to vend (should be within 2 ¼’’ to 3’’ in
diameter).
2. Insure spacers are properly installed.
3. See seaga.com for helpful videos on how to properly load a vertical drop system.
Q. A product keeps hanging up or getting stuck. What can I do?
1. The product may be loaded incorrectly in the coil or the product may be in the wrong sized coil.
2. Product pushers may help bring the product forward as the coil turns and help the product drop at
a more even level.
Q. A selection will try to vend but the product will not come out. What do I need to do?
A. The most probable answer is that the coil has become detached from the driver. Remove the
jammed item and then check to see if the coil is free from the driver. If so, snap the coil back into
the driver and then home the motor.
Display and keypad:
Q. Why isn’t my display working?
1. Insure the snack machine is plugged into a working outlet
2. Check the harness connection to the display board. Slide out the shelf that the display is mounted
to, look at the bottom of the display board to locate the display harness, press upward on the
connection to insure that it is connecting properly. You may need to restart the machine to have
the display come back on if connection was not made initially.
3. Check the connection on the VMC labeled display and insure that proper connection is made.
Q. My Keypad is not working/ some selections not working
1. Check harness connections to the keypad ribbon harness that is located behind the keypad.
2. Inspect key pad for damage caused by selection pressed with foreign objects. Large dents, tears,
scratches may damage the membrane and result in failure.
3. Check connection on VMC labeled keypad and insure that proper connection is made.
Transporting and installing:
Q. Do I have to test my equipment before placing it on location? Must I disassemble to transport to
the location? Is there a way to do a general check of equipment without full assembly?
A. We suggest full testing prior to the unit being moved to the location. Why? It gets you familiar with
the machine so that you look professional and efficient when at the location setting up the machine.
Complete assembly of the machine for testing is required.
Q. Can the snack and drink machine be transported while attached? Loaded?
