CHAPTER 4. AP Connection Management
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4.2.5.3
Tech Support Information
Execute the below command to download the Tech Support information from an AP.
Configuration using CLI
1) Go to configure
AP configuration
tech-support of CLI.
WEC8500# configure terminal
WEC8500/configure# ap [ap profile name]
WEC8500/configure/ap ap_1# tech-support
WEC8500/configure/ap ap_1/tech-support#
2) Request the coredump file of the AP.
WEC8500/configure/ap ap_1/tech-support# get-coredump (system / radio-
coredump)
3) Request the crashfile of the AP.
WEC8500/configure/ap ap_1/tech-support# get-crash-file (system /
radio-coredump)
4) Request the log file of the AP.
WEC8500/configure/ap ap_1/tech-support# get-log-file
5) Use ‘show ap tech-support’ command to check the Tech Support file information of
APs. Operator can use FTP or sFTP to download Tech Support files.
Configuration using Web UI
In the menu bar of
<WEC Main window>
, select
<Administrator>
and then select the
<Tech Support>
<AP Crash>
menu in the sub-menus.
By clicking the profile name of an AP, operator can download the Tech Support file.
Figure 115. AP Tech Support Information Receiving Window