Rigol DS2000E Series, User Manual, Page: 269 / 283

Chapter 15 Troubleshooting RIGOL
DS2000E User’s Guide
15-1
Chapter 15 Troubleshooting
The commonly encountered failures and their solutions are listed below. When you
encounter those problems, please solve them following the corresponding steps. If
the problem remains still, please contact
RIGOL and provide your device
information (Utility

System

System Info).
1.
The screen is still dark after pressing the power key:
(1)
Check whether the power switch is really on.
(2) Check whether the power is correctly connected.
(3) Check whether the fuse is burned out. If the fuse needs to be changed,
please use the specified fuse.
(4) Restart the instrument after finishing the above inspections.
(5) If it still does not work correctly, please contact RIGOL
.
2.
The signal is sampled but no waveform of the signal is displayed:
(1) Check whether the probe is correctly connected to the oscilloscope and
item to be tested.
(2) Check whether there are signals generated from the item to be tested (you
can connect the probe compensation signal to the problematic channel to
determine which has problem, the channel or the item to be tested).
(3) Resample the signal.
3. The tested voltage amplitude is greater or lower than the actual value
(this problem usually occurs when probe is used):
Check whether the probe ratio of the channel complies with the attenuation ratio
of the probe.
4. There is waveform display but not stable:
(1) Check the trigger source: press MENU

Source in the trigger control
area (TRIGGER) on the front panel to check whether the trigger source
selected complies with the signal channel actually used.
(2) Check the trigger type: general signals should use "Edge" trigger and video
signal should use "Video" trigger. Only when the proper trigger type is used,
can the waveform be displayed stably.
(3) Check the trigger level: adjust the trigger level to the middle of the signal.