Ricoh TCRU/ORU, Troubleshooting Manual

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An envelope is used.
If an envelope flap at the trailing edge is oblique, a skew may be wrongly detected when the envelope
is transferred with its flap open.
Disable skew detection function.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 014: [Skew Detection] to [Off].
<If custom paper is not used>
In the [Machine: Image Position] group on the [Adjustment Settings for Operators] menu, set 0305:
[Detect JAM099] to [Off].
• Disabling the skew detection function will allow skewed printing. If this is not acceptable, contact
your service representative.
Double Feeding
Depending on the cause of the problem, do one of the following:
Have you ruffled the paper sufficiently?
Double feeding may result if the paper is not ruffled properly.
Remove the paper, ruffle it, and reload it.
For details about ruffling the paper, see "Fanning the Paper", Preparation.
The edges of the sheets are rough.
Turn the sheets the other way up or smooth the edges before loading.
Is the Pickup Assist setting enabled?
If the Pickup Assist function operates too much, it may cause double feeding with coated paper.
By disabling the Pickup Assist setting, you can prevent double feeding.
The two-tray wide LCT (Vacuum Feed LCIT RT5120) does not have the Pickup Assist function.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 110: [Pickup Assist Setting] to [Off].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, set
0303: [Pickup Assist Setting] to [Off].
Three-tray wide LCT (LCIT RT5090) is used.
• Is the airflow strong enough?
8. Troubleshooting Paper Delivery Problems
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