Ricoh AP-P2 G188, Field Service Manual

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No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
998
CTL
D
Application start error
No applications start within 60 seconds after the power is turned on.
• Loose connection of RAM-DIMM, ROM-DIMM
• Defective controller
• Software problem
1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it
to "0 (OFF)".
2. Check if the RAM-DIMM and ROM-DIMM are correctly connected.
3. Reinstall the controller system firmware.
4. Replace the controller board.
Note 1
If a problem always occurs in a specific condition (for example. printer driver setting, image file), the
problem may be caused by a software error. In this case, the following data and information needs to be
sent back to your product specialist. Please understand that it may take some time to get a reply on how
to solve the problem, because in some cases the design staff in Japan must analyze the data.
• Symptom / Possible Causes / Action taken
• Summary sheet (SP mode “Printer SP”, SP1-004 [Print Summary])
• SMC - All (SP5-990-001)
• SMC - Logging (SP5-990-004)
• Printer driver settings used when the problem occurs
• All data displayed on the screen (SC code, error code, and program address where the problem is
logged.)
• Image file which causes the problem, if possible
Service Call Conditions
99
3