B
I
PAP S
YNCHRONY
S
ERVICE
& T
ECHNICAL
I
NFORMATION
T
ROUBLESHOOTING
& D
IAGNOSTICS
- P
AGE
11
1032443, R
EV
. 00
Symptom
Cause
Verification
Corrective Action
Humidifier will
not turn on.
Humidifier not turned
back on after BiPAP
Synchrony was turned
off
Faulty Power Cord
Broken or damaged
Light Pipe
No infrared connection
Humidifier Main PCA
BiPAP Synchrony Main
PCA
Humidifier Heater Plate
Inspect main power cord
for fraying at cable ends.
Inspect power cord
between BiPAP Synchrony
and Humidifier base.
Inspect Light Pipe inside
BiPAP Synchrony for
misalignment.
Make sure receiver on
Humidifier base is not
damaged.
Make sure BiPAP
Synchrony is seated
properly on the humidifier
base.
Inspect BiPAP Synchrony
Main PCA for damage to
the Humidifier On/Off
button.
Inspect Heater Plate to see
that it is connected to the
humidifier Main PCA and
that it is not damaged.
Replace Power Cord.
Replace Main PCA in
humidifier base.
Realign or replace
light pipe.
Replace Humidifier
Main PCA.
Reset BiPAP
Synchrony on
humidifier base.
Replace BiPAP
Synchrony Main PCA.
Replace Heater Plate
in humidifier base.
Pressure
Offset-
Static pressure
fluctuates from
-2.0 cm to +2.0
cm H
2
O of set
pressure
The delivered pressure
is higher or lower than
the set value by more
than - 2.0 cm to +2.0 cm
H
2
O.
Perform power up process.
Check internal tubing
for kinks.
Check Valve
Replace Main PCA.
