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1.800.627.4499
Integral Indirect Gas-Fired Heat Module
OPTION
9.0 FACTORY ASSISTANCE
In the unlikely event that you need assistance from the factory for a specific issue with the
Indirect Gas-Fired Module, make sure that you have the information called for in the Unit
Information page in the beginning of this manual. The person you speak with at the factory will
need that information to properly identify the unit and the installed options.
Remember that RenewAire Customer Service can only assist with the products sold by
RenewAire and their options. They cannot resolve engineering issues that result from air
handling system design by others.
To contact RenewAire Customer Service:
Call: 800-627-4499
Email:
10.0 WARRANTY
The RenewAire Indirect Gas-Fired Heat Module is covered under the standard RenewAire ERV
warranty. A copy of the warranty is included with the unit manuals. If the warranty should be
lost or misplaced, a PDF version can be downloaded from:
http://www.renewaire.com/support/for-the-professional/documentation/warranty-information
In addition to the standard RenewAire warranty, certain components in the heat module that are
constructed of stainless steel (such as the heat exchanger tubes) have an extended prorated
warranty. RenewAire’s maximum liability on this limited warranty shall decrease as set forth
below. The Customer shall be required to pay a percentage of the current replacement price in
accordance with the following schedule at the time such failure in materials or workmanship
occurs:
Year 1
Year 2
Year 3
Year 4
Year 5
Year 6
Year 7
Year 8
Year 9
Year 10
0% of List Price
10% of List Price
20% of List Price
30% of List Price
40% of List Price
50% of List Price
60% of List Price
70% of List Price
80% of List Price
90% of List Price
WARRANTY YEAR
CUSTOMER PAY PERCENTAGE
FACTORY ASSISTANCE
