PURCHASER’S REMEDIES SHALL BE LIMITED EXCLUSIVELY TO THE
RIGHT OF REPLACEMENT OR REPAIR AS PROVIDED AND DOES NOT
INCLUDE ANY LABOR COST OR REPLACEMENT AT END USER’S SITE.
R-QUEST SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF THIS WARRANTY, INCLUDING
WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM PROPERTY
DAMAGE, PERSONAL INJURY OR BUSINESS INTERRUPTION.
Governing Law and Venue
The sale and purchase of Products covered hereby and all terms and
conditions of this Warranty shall be governed by the laws of the State of
California, and any disputes hereunder shall be venued in the El Dorado
County District Courts in California.
If Your Product Requires Support
If your product requires servicing, you should first contact the place of
purchase and request support. If the service request cannot be completed by
the place of purchase, you should contact R-Quest directly using one of the
following methods:
E-Mail: [email protected]
Telephone: (530) 621 9916
Fax: (530) 621 3144
Before shipping any item to
R-Quest
, first obtain an RMA (Return Material
Authorization) Number from
R-Quest
support. This number must be placed on
the outside of the product packaging where it can be easily found otherwise
the item will be refused and returned at the sender’s expense.
All products returned to
R-Quest
under warranty MUST be in original R-Quest
supplied packaging. If you do not have the original packaging, new packaging
can be supplied for a charge. Please contact R-Quest for the cost of
replacement packaging, which may vary based on the product, and your
location. Your warranty will be voided if original R-Quest packaging are not
used.
Within the first 30 days of warranty, R-Quest will cover the cost of shipping to
the R-Quest factory via UPS Ground or other similar transportation method;
otherwise you are responsible for the cost of shipping the product to R-Quest.
During the warranty period, R-Quest will cover the cost of returning the
repaired product to you via UPS Ground or other similar transportation
method. If you require a more urgent transportation method, upgrades can be
arranged for a charge, which in all cases must be pre-paid.
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