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Chapter 8: Alerts
Quantum DXi6900 User’s Guide
203
Figure 131:
Email Ticket Information
3. In the
Email Recipient
box, enter the e-mail address where you want to send the ticket details.
4. (Optional) In the
Comment
box, enter additional information to send with the ticket.
5. Click
Send
.
Closing a Service Ticket
Close a service ticket if the problem the caused the system to generate the ticket is resolved. You can also
close all service tickets that are currently open.
Note:
You can still view and modify a ticket after it has been closed.
To close all service tickets that are currently open, below the list of service tickets, click
Close All
.
To close a single service ticket:
1. In the list of service tickets, click the ticket number.
2. Click
Analysis
at the bottom of the page.
3. The
Ticket Analysis
section displays at the bottom of the page..
4. Select the
Close Ticket
check box.
5. Click
Apply
.