quadient iX-1 Series, User Manual

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Diagnostics 13.2
Diagnostics allow you to find the root cause of a an issue or a breakdown that may
occur during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate
corresponding reports.
The System Data gives data about the status of the system and the events or errors
that have occurred.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
Comments Diagnostic No.
Sends a message to a server (if connected) to check
the line. Ping Server 1
Reports the status ([0] or [1]) of the sensors below:
• Mail Inserted
Sensors Status 2
The screen displays, successively, a black bar
without text, then a text. Display 3
Displays “Key ok” if the test is correct Keypad 4
Checks the two USB ports (need USB keys). USB ports 5
Checks the serial port. Serial Connectors 6
Checks LAN address. Ping Tool 7
Checks LAN connection. IP Configuration Checker 8
Displays current parameters related to IP
Configuration IP Config 9
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Troubleshooting