quadient iX-1 Series, User Manual

Page: 259 / 280

1. As supervisor (see How to Log in as Supervisor on page 180):
From the main menu, select the path: Maintenance Ink Cartridge Cleaning
Process
The cleaning starts automatically.
The Weighing Device does not Weigh Properly
If the Base does not display a correct weight, complete the following actions to correct
the problem.
You have to check the weighing device as follows.
Actions Possible causes
Use a solid and steady table:
• Away from any door
• Away from any fan.
There are vibrations or air drafts
in the weighing area.
Clear the weighing zone and re-zero the Weighing
Platform (see
Weighing Settings on page 192).
Something is touching or laying
on the Weighing Platform.
See the weighing platform zeroing procedures in
Weighing Settings on page 192.
The Weighing Platform zero is not
correct.
1. Press [OK] to clear the error message.
2. Press the [Rate] key and select a rate class
that can accommodate the weight of the
package. (Example: select Priority if the rate
you had been using was First Class).
3. Press lightly on the Weigh Platform to
establish the weight and postage with the new
rate.
You have placed a package on the
platform that is too heavy for the
rate selected.
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Troubleshooting