XEVO
Software Manual
Support and Other Resources
© 2022 QSAN Technology, Inc. All rights reserved.
www.qsan.com
Official
Document
91
11.
S
UPPORT AND
O
THER
R
ESOURCES
11.1.
Getting Technical Support
After installing your device, locate the serial number on the sticker located on the side of the
chassis or from the XEVO ->
System
->
Maintenance
>
System Information
and use it to register
https://www.qsan.com/business_partnership
. We recommend registering your
product in QSAN partner website for firmware updates, document download, and latest news
in eDM. To contact QSAN Support, please use the following information.
Via the Web:
https://www.qsan.com/technical_support
Via Telephone: +886-2-77206355
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)
Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)
Via Email:
Information to Collect
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages or capture screenshots
Product-specific reports and logs
Add-on products or components installed
Third-party products or components installed
Information for Technical Support
If the technical support requests you to download the Service Package, please navigate in the
XEVO ->
System
->
Maintenance
>
System Information
, and then click the
Download Service