QMS Magicolor CX, User Manual

Page: 202 / 222

Sources of
Support
QMS magicolor CX User's Guide A-4
The QMS Customer Response Center (CRC)
The QMS Customer Response Center is available M-F, 7:00 am-6:00
pm, Central Standard Time, at (334) 633-4500 (US). You can also fax
questions to CRC at (334) 633-3716 (US). Please indicate whether
you would like a fax or a phone call.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
n
Your phone number, fax number, and shipping address
n
A description of the problem
n
The printer model and serial number
n
The type of host computer you are using
n
The type and version of operating system you are using
n
The interface you are using, and, if serial, the protocol
n
The application and version you are using
n
The emulation you are using
n
Your printer firmware version (listed on the status and start-
up pages)