QMS Magicolor 330, Operations, Page: 187 / 226

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2 What is a description of the problem?
3 What is your printer model and serial number?
4 What kind of host computer do you have?
5 What operating system do you have and what version?
6 What interface are you using? If serial, what protocol (for
example, XON/XOFF)?
7 What application are you using and what version?
8 What is the emulation of the file you're trying to print? In
what emulation mode is the port?
9 What is the firmware revision number for your printer? (It is
listed on both the status and startup pages.)
10 If you can print, have a status page available.
Your service representative needs to know these things prior to
helping you.
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