QMS Magicolor 330 Operations Download Page 13

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Troubleshooting
Printer Problems

Lists printer status messages, outlines
printer and print quality problems and
solutions, and describes how to place
a service call.

Repacking the
Printer

Explains how to repack the printer in
case you need to relocate or ship your
printer after it’s been installed.

QMS Customer
Support

Provides product sales and support
telephone numbers, and describes
how to communicate with QMS
through the Internet and Q-FAX

Configuration
Menu

Provides a view of the printer’s
configuration menu.

EDNord - Istedgade 37A - 9000 Aalborg - Telefon 9633 3500

Summary of Contents for Magicolor 330

Page 1: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 2: ...arallon Computing Inc Hewlett Packard HP PCL HP GL LaserJet Hewlett Packard Co IBM OS 2 Token Ring International Business Machines Corporation Intel Intel Corporation Iomega Jaz Zip Iomega FreeHand Ma...

Page 3: ...Media Cassettes 2 2 Avoiding Unsuitable Media 2 2 Preparing Paper 2 3 Loading the Universal Media Cassette 2 4 Using Letterhead and Memo Media from the Universal Media Cassette 2 6 Installing an Overs...

Page 4: ...ng a Toner Cartridge 2 19 Overview 2 19 Introduction 3 2 High Resolution Printing 3 2 How Much Memory Do You Need 3 3 Setting the Default Resolution 3 3 High Duty Printing 3 4 Cassette Chaining 3 5 En...

Page 5: ...10 Printer Drivers 4 11 Accessing Color Matching for Windows 95 98 4 11 Accessing Color Matching for Microsoft Windows NT 4 0 4 15 Accessing Color Matching for Microsoft Windows 3 1 4 17 Accessing Co...

Page 6: ...l Settings 6 12 Printer Jobs 6 21 Consumable Status 6 22 Accounting 6 24 Statistics 6 25 System Support Page 6 27 QMS Inc Page 6 30 Online Help Page 6 31 Introduction 7 2 Automatic Jam Recovery 7 2 Pr...

Page 7: ...roblems 8 27 Control Panel Problems 8 28 Data Indicator Stays Lit 8 28 No Advanced Status Page 8 28 No Startup Page 8 28 Paper Jam Message Stays On 8 29 Printer Resets 8 29 PostScript Errors 8 29 Wind...

Page 8: ...emove All Cables 9 3 Remove the Media 9 3 Remove the Media Trays 9 4 Remove the Toner Cartridges 9 6 Reset the Antirotation Spacer 9 6 Change the Waste Toner Box 9 7 Prepare the Fuser Unit 9 7 Remove...

Page 9: ...ntroduction B 2 Menu Chart Conventions B 2 Administration Menu B 3 Administration Communications Resident NIC CrownNet Menu B 4 Installation Menu B 9 1 EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3...

Page 10: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 11: ...2 2 2 About This Manual on page 1 2 EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 12: ...sized media transparencies envelopes labels and postcards and how to replace the toner cartridges fuser oil roller OPC drum cartridge and waste toner box Advanced Printing Features Explains how to col...

Page 13: ...er Explains how to repack the printer in case you need to relocate or ship your printer after it s been installed QMS Customer Support Provides product sales and support telephone numbers and describe...

Page 14: ...onst Verletzungsgefahr bestehen k nnte Mixed Case Courier Text you type and messages and information displayed on the screen Mixed Case Italic Courier Variable text you type replace the italicized wor...

Page 15: ...2 Using Media Cassettes on page 2 2 Using the Multipurpose Tray on page 2 8 Using Toner Cartridges on page 2 18 Replacing a Toner Cartridge on page 2 19 EDNord Istedgade 37A 9000 Aalborg Telefon 9633...

Page 16: ...media jams and should not be used Paper adhered with static electricity Too thick or too thin paper Previously printed paper Folded creased or torn paper Damp or wet paper Curled paper Any specially...

Page 17: ...ted by high fusing temperature 311 F 155 C 1 Take a stack of about 250 sheets ream Caution Don t unwrap paper above the printer as this might cause paper particles to fall into the printer 2 Fan paper...

Page 18: ...ssette open 2 Press the metal plate until it latches 3 Adjust the media guides Squeeze the guide clips move the guides to the edges of the cassette and release the clips EDNord Istedgade 37A 9000 Aalb...

Page 19: ...ad or memo information toward the back of the cassette 5 Set both media guide clips Note If a media guide clip is pressed too tightly against the media it may cause a media jam Check that the left med...

Page 20: ...ithin your application Try printing your data on a plain sheet of paper first to check placement Input Source Universal media cassette Capacity Up to 250 sheets depending on the thickness of the media...

Page 21: ...l media cassette out as far as it will go 2 Grasp the media cassette with both hands and pull outward while lifting up at the front 3 Holding the oversized or transparency label media cassette with bo...

Page 22: ...media jams Do not set different sizes of media in the multipurpose tray MPT at the same time Do not add media to the tray before it empties The multipurpose tray feeds into the printer top sheet firs...

Page 23: ...edia sizes pull out the tray extender Otherwise media may fall out of the tray or may not be fed properly 3 Raise the media guide on the tray when not using oversized media and lower it when using ove...

Page 24: ...t until it gently touches Do not load more sheets than the maximum Max specified 6 When loading paper be careful to avoid any space between the guides and the stack and avoid warping the paper with ex...

Page 25: ...ia within your application Try printing your data on a plain sheet of paper first to check placement Input Source Multipurpose tray Capacity Up to 150 sheets depending on the thickness of the media Ou...

Page 26: ...mber of transparencies at a time may cause static buildup thus causing feeding problems Output Face up tray Type Refer to the specifications in chapter 2 Print Media in the Reference manual Notes Keep...

Page 27: ...ach transparency from the output tray as soon as it prints Caution If transparencies are allowed to accumulate in the output tray resulting static electricity may cause a media jam 1 In the Operator C...

Page 28: ...pe See your application documentation for specific information on printing envelopes Input Source Multipurpose tray Capacity Up to 20 depending on the thickness of the envelopes select Thick Stock in...

Page 29: ...lope 5 Place the envelopes on a flat surface and flatten them by pressing down the corners 6 Adjust the multipurpose tray media guide to the width of the envelopes 7 Separate each envelope immediately...

Page 30: ...ement Input Source Multipurpose tray Capacity Up to 100 label sheets depending on the thickness Source Transparency label cassette Capacity Up to 100 label sheets depending on the thickness Output Fac...

Page 31: ...p tray Type Refer to the specifications in chapter 2 Print Media in the Reference manual Notes Check your application documentation for other information on printing postcards We do not recommend prin...

Page 32: ...to install them Store toner cartridges in a cool dry location away from sunlight due to heat The maximum storage temperature is 95 F 35 C and the maximum storage humidity is 80 without condensation K...

Page 33: ...ssage window and in CrownView will not reset properly To replace a toner cartridge 1 Open the printer s front cover If the empty toner cartridge is the color showing skip to step 4 If the toner cartri...

Page 34: ...idge is aligned with the printer s Unlock position 5 Remove and discard the empty toner cartridge Caution Dispose of old toner cartridges in accordance with local regulations Do not burn them 6 Remove...

Page 35: ...correct installation 9 Align the toner cartridge with the cartridge guides 10 Carefully push the cartridge into the printer until it s firmly seated Caution If a toner cartridge doesn t slide in easi...

Page 36: ...rtridge go back to step 2 13 Close the printer s cover 14 In the Operator Control Consumables Item Replaced x Toner menu where x is the color toner you replaced select Yes This resets the gas gauge ED...

Page 37: ...assette Chaining on page 3 5 Collating Output on page 3 6 2 Sided Printing on page 3 9 Printing on Standard and Custom Media Sizes on page 3 10 Working with Status Pages on page 3 11 Cancelling Ending...

Page 38: ...ions 600x600 dpi The standard resolution in the magicolor 330 CX is the standard resolution for business documents 600x600 dpi resolution provides excellent print quality for most business application...

Page 39: ...cs or complex PostScript documents For increased collation performance For increased spooling performance Media Size 300x300 600x600 1200x1200 Mono 4 Color Mono 4 Color Letter 64 MB 64 MB 64 MB 88 MB...

Page 40: ...ou can set it through the configuration menu the printer driver or QMS Document Option Commands DOCs If you want the printer to use a lower default resolution when you restore defaults set this option...

Page 41: ...se the fuser unit If you have an optional large capacity input feeder you may choose to have the printer automatically draw media from another cassette inputbin when the current cassette empties This...

Page 42: ...onvenience and the time savings derived from not having to separate and sort individual copies of a document Each copy of the document exists as a whole Menu Operator Control Chain Inputbins Choices O...

Page 43: ...pages in the collation range For more information on Display List blocks see Display List in chapter 5 Additional Technical Informa tion in the Reference manual If there s not enough memory then a col...

Page 44: ...store an entire document before printing begins Of course this always depends on the size of your print job versus the amount of available memory in your printer The QMS magicolor 330 CX with 64 MB or...

Page 45: ...ime consuming than collating through the printer The application sends the complete job the requested number of times rather than sending it once and holding data in printer memory 5 While the QMS mag...

Page 46: ...ommended length of this rest period varies depending on the media type Some media may require a rest period of up to one hour for best print quality and performance 7 The QMS magicolor 330 prints on a...

Page 47: ...x 18 330 20 x 457 20 M O Oversized 13 x 19 330 20 x 482 6 M Postcard Official Japanese 190 gm m 3 94 x 5 27 100 07 x 133 85 M Statement 5 5 x 8 5 139 70 x 215 90 M A4 Transparency OHP 8 2 x 11 7 208 2...

Page 48: ...e current consumables tracking period Administration Consumables Start Period menu Printer settings printer setup options for paper handling Current memory configuration printer memory settings Timeou...

Page 49: ...with a printing interpreting terminating or spooled status It allows you to send an end of job indicator to a currently compil ing print job waiting on incoming data You don t have to press the Online...

Page 50: ...cel or Select Cancel all jobs with a printing interpreting spooled or terminating status The CANCEL ALL JOBS message displays until all print jobs are completely removed CANCEL ALL JOBS IS SELECTED Pr...

Page 51: ...a print job that does not have one You can identify an end of job indicator in the Administration Communications Parallel and Administration Communications Serial menu Refer to chapter 5 Additional Te...

Page 52: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 53: ...2 2 2 QMS QCOLOR Technology on page 4 2 Printer Drivers on page 4 11 Downloading Custom Profiles on page 4 24 EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 54: ...l devices just to get color output that matches what they see on their screen The QMS magicolor 330 Print System was designed with both sec tors in mind offering a host of color screening matching and...

Page 55: ...color control QCOLOR dynamically configures the QMS magicolor 330 for the best output quality based on the contents of the document and the media on which it will be printed QCOLOR matching capabiliti...

Page 56: ...QuarkXPress QMS QCOLOR s color matching methods are simple for both novice and professional color users to navigate Single button control Whether accessing through the printer driver or from the prin...

Page 57: ...rformance of PC monitors Trinitron G1 8 D50 listed on the configuration menu as Trin G1 8 D50 or Sony Trinitron a widely available CRT found in many monitors Apple RGB Apple 13 Monitor the default Pho...

Page 58: ...atically These drivers work with the printer resident color rendering dictionaries to match colors The advantages of Level 2 color matching are that it is portable it is application and printer reside...

Page 59: ...plication requires you to use a non QMS driver you can change the CRD at the printer s control panel Administration Emulations PostScript Color Rendering menu See chapter 4 Printer Configuration of th...

Page 60: ...is PANTONE PANTONE a standard color system within the graphic arts and pre press industry specifies hundreds of spot colors each identified by a unique number Each PANTONE Color can be simulated on a...

Page 61: ...e Another area of color control of particular concern to designers publishers and printers is color calibration For these graphics professionals it is important to maintain consistent and stable toner...

Page 62: ...itor to a standard monitor profile that is supported by the CMM built into the magicolor 330 For best monitor to printer color matching Colorific software must be used to calibrate the monitor Once th...

Page 63: ...g systems that make the full functionality of the QMS magicolor 330 available with a click of a mouse QMS Level 2 PostScript driver for Windows 95 98 QMS Level 2 PostScript driver for Windows 3 1 95 Q...

Page 64: ...utput for a particular page element or document type then go to the Color tab where more specific settings can be made Note For the Windows 95 98 Level 2 driver Automatic Color Control is the default...

Page 65: ...g for Color Sepa rations is off If you want to utilize the magicolor 330 s built in ICC SWOP color matching be sure that this is turned on By default this setting is already on Listed below are the us...

Page 66: ...ble settings when you click on the Configure button next to Use CRD Color Matching Images Graphics Text The halftone setting for Images Graphics and Text is enhanced You will be able to select Busines...

Page 67: ...ou configure different CRDs or a different color space you will need to save those custom settings Click Save and you will be prompted to name your new custom configuration Be sure to set the Quick Co...

Page 68: ...by default for the Windows NT driver Listed below are the user selectable settings from the tree structure for the Color Rendering Dictionaries Images Line Art Text The halftone setting for Images Li...

Page 69: ...es are SWOP Eurocolor Commercial CMYK Display Inkjet Proofer None Printer Default custom1 custom2 and custom3 When Internal ICC Color Matching is selected the Simulation can be set from the above list...

Page 70: ...ory color output for a particular page element or document type then select a more specific QCOLOR setting for example Photographic for scanned photographic images Graphics if you re printing color gr...

Page 71: ...printing options you want Choose the Help button in the printer driver for detailed descrip tions of the options 8 Choose OK until you return to the application 9 From the File menu choose Print 10 In...

Page 72: ...are CD ROM and run the Installer To invoke ColorSync color matching you will need to perform the following steps 1 Make sure you ve installed the magicolor 330 PPD and you have the magicolor 330 ICC p...

Page 73: ...only one color management system can be active at a time Access Printer Specific from the General pop up menu in the print dialog box Set ICC Color Matching to Disable QMS recommends using ColorSync s...

Page 74: ...ons from the General pop up menu Set ICC Color Matching to Enabled Listed below are the options you will need to set to use the printer resident color matching ICC RGB Source ICC Simulation RGB Source...

Page 75: ...and install these first 2 Prepare your document for color printing and access the Print dialog box by selecting Print from the File menu Once you are in the main print dialog box select Color Matching...

Page 76: ...pe of monitor you are using Again you will select Apple RGB since this is a common profile for most Macintosh monitors This feature will allow a more accurate screen to final output match when using t...

Page 77: ...ey would be renamed Note If you do not rename your files correctly the magicolor 330 PPDs can not select the custom profiles However you will still be able to download the profiles and use them as a d...

Page 78: ...der the Download tab select Destination as PostScript Select the Local Files button and specify the SProfile ps Click Open Select Remote Path and go to PostScript Click Select To view the current prof...

Page 79: ...at a time to the magicolor 330 After each download of a custom ICC profile be sure to send the SProfile ps file to ensure that the new custom profile is available for use or restart the magicolor 330...

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Page 81: ...ing the Printer on page 5 3 Maintenance Schedule on page 5 9 Replacing the Fuser Oil Roller on page 5 10 Replacing the OPC Drum Cartridge on page 5 14 Replacing the Waste Toner Box on page 5 16 EDNord...

Page 82: ...er and damage the internal circuits Do not use any cleaning solution other than synthetic detergent Be careful when cleaning the inside or removing paper jams as the fuser assembly and other internal...

Page 83: ...emoving the cartridges return them to their original packaging If the original packaging is not available protect the toner cartridges from spilling toner and protect the OPC drum cartridge from damag...

Page 84: ...s and the interior of the printer body Use only dry lint free cotton cloths or swabs Make sure any parts removed during cleaning are replaced before you plug in the power cord reconnect the interface...

Page 85: ...ght light and direct sunlight Always leave it in its protective bag until you are ready to install it Any exposure to light should be limited to two minutes If you suspect the drum is damaged due to e...

Page 86: ...st it with the blue part touching a surface 5 Using a dry cotton cloth clean any toner buildup from around the OPC drum cartridge s cavity 6 Clean any paper dust and toner buildup found on the OPC dru...

Page 87: ...Ger t sonst besch digt wird oder die Gefahr eines elektrischen Schlages besteht 7 Align the guide arrow on the OPC drum cartridge with the printer rail 8 Push it all the way into the printer Caution...

Page 88: ...nts such as alcohol and benzene Solvents may damage the printer s finish Always test any cleaning solution on a small area of your printer to check the solution s performance Never use sharp or rough...

Page 89: ...ife is media dependent coarser paper requires more oil REPLACE FUSER OIL ROLLER displays in the message window User See Replacing the Fuser Oil Roller on page 5 10 OPC drum cartridge Rated life planes...

Page 90: ...sage window QMS Authorized Service Provider Belt cleaner 100 000 pages REPLACE BELT CLEANER displays in the message window QMS Authorized Service Provider Bias transfer roller 100 000 pages REPLACE BT...

Page 91: ...service contract WARNING The fuser unit can become extremely hot and cause severe burns Make sure the unit is cool before handling it ACHTUNG Die Fixiereinheit kann sehr hei werden so da Verbrennungsg...

Page 92: ...Caution Oil on this roller will come off on your skin if touched directly Shield this roller from dust and toner when removing or inserting into the fusing unit 7 Match up the colored labels 8 Careful...

Page 93: ...er 11 Reset the consumables usage monitoring system In the Operator Control Consumables Item Replaced Fuser Oil Roller menu choose Yes Note When you replace the fuser oil roller after a REPLACE FUSER...

Page 94: ...right light and direct sunlight Always leave it in its protective bag until you are ready to install it Any exposure to light should be limited to two minutes If you suspect the drum is damaged due to...

Page 95: ...ive cover Note A new waste toner box is already included in the OPC drum cartridge 7 Align the guide arrow on the OPC drum cartridge with the printer rail 8 Push the cartridge all the way into the pri...

Page 96: ...placed OPC Drum menu choose Yes to reset the consumables monitoring system Note When you replace the OPC drum after a REPLACE OPC DRUM message displays in the message window the engine automatically r...

Page 97: ...replace the waste toner box 3 Squeeze the latch while pull ing the box away from the OPC drum cartridge 4 Dispose of the old waste toner box in accordance with safety laws and regula tions in your ar...

Page 98: ...itoring system Note When you replace the waste toner pack after a CHECK WASTE TONER message displays in the message window the engine automatically recovers However you must manually reset the consuma...

Page 99: ...2 2 2 Setting up the Printer Web Page on page 6 2 Printer Home Page on page 6 8 Web Page Help System on page 6 31 EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 100: ...ed printer configurations and gives you instant access to printer status Anyone on your company intranet can access the QMS printer through their web browser software Note The sample windows and dialo...

Page 101: ...o one that is more easily remembered and typed 2 Since your printer will reside on your intranet and will not be accessi ble beyond the firewall of your network you must set up the proper preferences...

Page 102: ...0 3 Select the Proxies tab in the dialog box 4 Select the Manual Proxy Configuration radio button and press the View button EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 103: ...s of your QMS magicolor 330 Note The printer name is entered in the network protocol menu that you are using The default name is the model number of the printer See Assigning a Printer Name on 6 3 for...

Page 104: ...s the printer home page 4 5 1 Start your web browser 2 Access the View menu and choose Options 3 Select the Connection tab on the dialog box 4 Click the Settings button to display the Proxy Settings d...

Page 105: ...type the printer name or the IP address Note The printer name and IP address are found in the host table Click OK 6 Enter the printer name in the URL Address box to access the printer home page QMS ma...

Page 106: ...ictured in the graphic with all installed paper handling options Configuration Menu No equivalent Printer Name Shows the name you have assigned to your printer The default printer name is the same as...

Page 107: ...rol Outputbin Sheets Printed Lists the number of sheets of media printed to date during the current consumables tracking period Administration Consumables Start Period menu Note This number differs fr...

Page 108: ...contains a form which allows you to config ure settings in your printer After you make your choices choose the Submit button to make them take effect Hotlinks Take you to other pages of status config...

Page 109: ...Menu Operator Control Color Matching Color Model Allows you to select between full color or monochrome mode Configuration Menu Operator Control Color Model Collation Allows you to turn collation Off...

Page 110: ...rol Chain Inputbins Multipurpose Size Allows you to specify the type of media in the multipurpose tray Configuration Menu Operator Control Multipurpose Sz Version Specifies the version you re using Co...

Page 111: ...mote or local console or CrownAdmin Serial Number Specifies the serial number of the printer Configuration Menu No equivalents Sheets Printed Specifies the number of sheets printed Configuration Menu...

Page 112: ...controller checks the hard disk for a PostScript file named SYS START and then executes the file This file does not print Configuration Menu Administration Startup Options Do Sys Start Is Password 0...

Page 113: ...usted horizontally on the page Configuration Menu Administration Engine Image Alignment Horiz Offset Top Margin Identifies the amount in 01 increments the image is adjusted vertically on the page Conf...

Page 114: ...the size and type of media currently installed in the upper tray Configuration Menus Operator Control Media For Upper Bin Optional1 Identifies the size and type of media currently installed in the to...

Page 115: ...at their addresses are Configuration Menu No equivalent Emulations Identifies the installed emulations Configuration Menu No equivalent Host Input Spool Shows the size in KB of the Host Input field al...

Page 116: ...size in KB of the Frame Buffer This client holds rasterized or bitmapped images of page faces which are ready to be sent to the print engine Configuration Menu Administration Memory Manual Config Fra...

Page 117: ...n the printer s operating system It s never increased or decreased The system memory subtracted from the total amount of RAM identifies the amount of RAM available for all the other memory clients Con...

Page 118: ...ends the job Configuration Menu Administration Communications Timeouts Job Timeout Emulation Shows the maximum number of seconds emula tions other than PostScript wait for incoming data Configuration...

Page 119: ...k on the home page jumps to the Printer Jobs page This page contains information about the current jobs the printer is processing and information on the previous five jobs printed EDNord Istedgade 37A...

Page 120: ...nu No equivalent Prio rity Shows the priority of each job Configuration Menu No equivalent Owner Shows the name of the owner of each current job Configuration Menu No equivalent Title Shows the title...

Page 121: ...ife expectancy will vary depending on these and other printing variables including continuous or intermittent printing ambient temperature and humidity Consumable Name Identifies the consumable for ex...

Page 122: ...percentages not planes faces or sheets Configuration Menus Operator Control Consumables and Administration Consumables Mode Shows whether accounting is enabled or disabled Configuration Menu Operator...

Page 123: ...is stored in the printer in a single file or in multiple files Configuration Menu Operator Control Accounting File Segment System Release Identifies the release number of the printer s system code Con...

Page 124: ...he lifetime of the printer the current user defined period and the current service period Configuration Menu Operator Control Consumables Print Statistics Faces Shows the number of letter sized monoch...

Page 125: ...e page refresh rate is set to too small a time interval you may lose your changes before you choose the Submit button Coverage Shows the average letter size page coverage of each color as well as the...

Page 126: ...current printer settings If you need assistance contact A text box for entering the name of a local expert Configuration Menu No equivalent Contact Number A text box for entering a local or QMS conta...

Page 127: ...er Configuration Menu No equivalent Sender s address A text box for entering the address of the printer on the network Configuration Menu No equivalent To A text box for entering the address of the re...

Page 128: ...the QMS web site you can access information about other QMS print ers contact information a FAQ database printer manuals and online performance support Email sent via Shows the network interface that...

Page 129: ...eb page is supported with help and support tools located at the QMS web site If you typed in the QMS online perfor mance support address on the System Support page Printer Help URL when you click on t...

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Page 131: ...ery on page 7 2 Preventing Media Jams on page 7 2 Understanding the Media Path on page 7 3 Understanding Media Jam Status Messages on page 7 4 Removing Media Jams on page 7 4 EDNord Istedgade 37A 9000...

Page 132: ...ia After the jam is cleared open and close the front cover before printing Printing will not resume until you do this There are several things you can do to reduce the occurrence of media jams Make su...

Page 133: ...cassette rotate the stack a half turn turn the stack over and then place it back in the printer 3 Understanding the printer s media path will help you locate media jams The media cassette is located a...

Page 134: ...s PAPER JAM REGISTRATION 2 Fuser jams occur in the fuser area When this type of jam occurs the message window displays PAPER JAM FUSER 3 Exit jams occur as the media nears one of the printer s two exi...

Page 135: ...where the jam occurred If media jams in the printer clear the jammed media in the following order 9 Media cassettes Multipurpose tray Right side top Right side bottom 4 9 Left side bottom 5 9 Left si...

Page 136: ...edia cassette until it latches c Put the media back in the cassette d Slowly push the media cassette back into the printer e If you have a large capacity input feeder check to see if you have to repea...

Page 137: ...hat can soil your hands clothes or anything else it gets on If you accidentally get toner on your hands wash them in cool water If you accidentally get toner on your clothes lightly dust them off as m...

Page 138: ...far as it will go d Open the cover by pulling up on the green handle e Turn the green knob to move the jammed media f Pull the media out If the media is torn make sure no pieces are left inside EDNord...

Page 139: ...nfirm that media is loaded in the proper direction printing side up a If you have an optional large capacity input feeder open the cover on the right side of the feeder b Slowly remove the jammed or c...

Page 140: ...xiereinheit Diese wird sehr hei und Sie k nnten sich verbrennen b Remove the fuser oil roller Caution Oil on this roller will come off on your skin if touched directly Shield this roller from dust and...

Page 141: ...4 4 9 d Return the fuser oil roller to the printer e Push the fuser unit firmly back into the printer a Open the upper left cover EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 142: ...4 b Remove the jammed media If the media is torn make sure no pieces are left inside c Close the upper left cover EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 143: ...ror Codes on page 8 18 Testing PC Printer Communication on page 8 19 Testing Macintosh Printer Communication on page 8 23 Printer Problem Checklist on page 8 24 OPC Drum Problems on page 8 27 Control...

Page 144: ...e 8 30 Output Problems on page 8 31 Kanji Option Kit Problems on page 8 32 Print Quality Problems on page 8 34 Image Defects on page 8 35 Placing a Service Call on page 8 44 EDNord Istedgade 37A 9000...

Page 145: ...becomes necessary Status and service messages are displayed in the control panel mes sage window They provide information about your printer and help you locate many problems When the condition assoc...

Page 146: ...Then reset the account ing files so that new jobs can be accepted If you don t want to use accounting you can disable it ACC FILE 95 FULL ACC FILE 90 FULL ACC FILE 85 FULL ACC FILE 80 FULL The Job Acc...

Page 147: ...e are being canceled Press Select and the oldest job in the print queue the one currently printing will be canceled CANCEL ALL JOBS The Cancel key has been pressed and one or more of the print jobs in...

Page 148: ...Energy Saver mode No action needed EXCESSIVE TONER COVERAGE The print job has exceeded the coverage limit for the printer 280 Enable internal ICC color matching or use host based color matching with...

Page 149: ...Install the fuser unit HCF COVER OPEN The cover on the right side of the high capacity input feeder is open Close the cover IDLE The printer is on line but no jobs are in process No action needed INC...

Page 150: ...ray unit OPC COMM ERROR The engine can t communicate with the memory in the OPC drum cartridge Replace the OPC drum cartridge If the problem remains call for service OPC COUNTER ERROR The electronic c...

Page 151: ...e area near the standard cassette multipurpose tray or optional large capacity input feeder Remove the media jam PAPER SIZE MISMATCH The media size specified in the print job is not in the tray select...

Page 152: ...he scanner wait 5 seconds and then turn on the printer If this doesn t work make sure the printer and scanner are cor rectly connected SCANNING The CrownCopy scanner is scanning a document No action n...

Page 153: ...the print job is finished and the printer goes idle WAITING ON INPUT END JOB The compiler is waiting on incoming data for the first job in the queue The job may not have an end of job indicator and th...

Page 154: ...lmost full Install a new waste toner box or wait until WASTE TONER FULL displays WASTE TONER FULL The waste toner box needs replacing Install a new waste toner box This status message means Do this ED...

Page 155: ...turn the printer off and then back on This often clears the service message indicator and printer opera tion resumes Always try this before making a service call CALL FOR SERVICE BTR2 ERROR CALL FOR S...

Page 156: ...This message means Do this CMM Error 0 Insufficient CMM memory Not enough memory has been allocated to the K Mem Clr Match memory client Increase the amount of memory assigned to the Administration Me...

Page 157: ...of the menus depending on the profile type If the profile doesn t show up repeat the profile down load and registration sequence CMM Error 2 Bad input LUT entries The input entries in the color look u...

Page 158: ...he ICC profile is inconsistent with the device color space If you re using custom profiles ensure that the profile file has not been corrupted damaged or generated incorrectly CMM Error 6 Too many out...

Page 159: ...lr Match memory client CMM Error 9 Unspecified color matching failure The color matching routines have detected an unknown error condition Call for service CMM Error 10 CMM file processing error The c...

Page 160: ...memory for job 1 Too many transformations 1 State lost 2 Math error 2 Math error 3 Job aborted 3 Job aborted 4 Instruction not recognized 4 Out of memory for macros 5 Wrong number of parameters 5 Dis...

Page 161: ...is a Post Script command that prints a blank page The symbol means to press the Enter key To produce the D and Z press and hold down the Ctrl key while you type the appropriate letters d and z These c...

Page 162: ...efer to your DOS documentation for more information 1 To send the PRINTEST PS file you just created to the printer type copy b printest ps com where is the port number 1 to 4 Note If the PC has more t...

Page 163: ...n your AUTOEXEC BAT file you need make no further changes Go to the section Special PC Concerns later in this chapter If the printer s serial port settings are different from your PC s settings use th...

Page 164: ...ud Rate menu BAUD RATE 9600 Next one or more times Advance to the correct baud rate BAUD RATE Select Select the displayed baud rate IS SELECTED SERIAL BAUD RATE Note If you need to change other settin...

Page 165: ...check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application see your application documentation for more information or by pri...

Page 166: ...in the Getting Started manual If a problem occurs with the printer determine the cause and remedy according to the category of the problem as follows Power problems OPC drum problems Control panel pr...

Page 167: ...on YES Go to question 2 NO Check the following Is power supplied to the AC outlet Is the power cord plugged securely into both the power outlet and the printer Turn the power switch off and plug in t...

Page 168: ...sette have paper If it is out of paper the PAPER OUT message displays and the Error indicator lights Are all the printer covers closed securely Is there a media jam If a paper jam message displays and...

Page 169: ...Script statements while the printer is in ESP mode increase the ESP timeout See chapter 4 Printer Configuration in the Reference man ual for instructions If you continue to have problems with the ESP...

Page 170: ...the Administration Special Pages Status Page Type menu to print an advanced status page your printer probably doesn t have enough free memory available To print an advanced status page you may need to...

Page 171: ...r Appli cations send a printer prep file to the printer at the beginning of each document Other prep files cannot be sent without resetting the printer Monitor your activities to see if there is a cor...

Page 172: ...f the printer requires a network interface card is it correctly installed in the printer Is the printer connected to the network Is the printer plugged in turned on and correctly configured Menu Admin...

Page 173: ...e startup page to make sure the printer has enough RAM installed See chapter 2 Memory and System Software in the Options manual for information on installing additional RAM If you have enough RAM inst...

Page 174: ...f the printer stops printing in the middle of your file try the following 1 Check your cable You could have the wrong kind of cable or your printer may not be configured for the correct cable and port...

Page 175: ...fonts at one time download 2 Are you getting the following message The Resolution of this PostScript Device Exceeds the Maximum Resolution Specified in the Licensing Agreement It is possible to get t...

Page 176: ...using a Macintosh ensure that the system is KanjiTalk and the appropriate Kanji screen fonts are installed The two Morisawa screen fonts are included on your Macintosh system disk The four Typebank s...

Page 177: ...ssible solu tions Try the solutions in the sequence given If the solutions listed don t solve the problem place a service call to your vendor See the next section in this chapter Placing a Service Cal...

Page 178: ...ore sheets may be feeding at once The OPC drum cartridge is old or damaged Toner in a toner cartridge is low The high voltage power supply may be defective Remove the media stack fan it and replace Re...

Page 179: ...o paper at the positions where it has become wet Replace the paper in the tray or cassette with dry paper and retest for irregular print Replace the print media with a recommended type Cause Solution...

Page 180: ...he recommended specifications Print media is moist The OPC drum cartridge is old or damaged Remove the toner cartridges and rock them as you would with a new cartridge Then reinstall the cartridges If...

Page 181: ...e Cause Solution A toner cartridge may be defective Your OPC drum cartridge is old or damaged The high voltage power supply may be defective Your printer may need a service check Remove it and install...

Page 182: ...e image transfer roller may be dirty If the toner smudges are only on the front of the page perform steps 1 and 2 1 Distribute the toner 2 Check to make sure the toner is not defec tive 3 If steps 1 a...

Page 183: ...do before installing a new cartridge If that does not solve the problem install a new toner cartridge Cause Solution The print media is moist Print media is outside of the recommended specifications R...

Page 184: ...e OPC drum cartridge Replace the OPC drum cartridge Cause Solution The laser lens may be dirty The toner cartridge may be old or defective The OPC drum cartridge is old or damaged Clean the lens Insta...

Page 185: ...ce or Move the printer to a hard flat level surface or Media jam or A media cassette is not fully inserted or Push the media cassette all the way in or Several sheets feed at once A foreign object is...

Page 186: ...ational offices for work outside of the US National and international contacts are listed in appendix A QMS Customer Support Before calling be sure you have the answers to these questions handy to hel...

Page 187: ...ample XON XOFF 7 What application are you using and what version 8 What is the emulation of the file you re trying to print In what emulation mode is the port 9 What is the firmware revision number fo...

Page 188: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 189: ...s on page 9 4 Remove the Toner Cartridges on page 9 6 Reset the Antirotation Spacer on page 9 6 Change the Waste Toner Box on page 9 7 Prepare the Fuser Unit on page 9 7 Remove the Large Capacity Inpu...

Page 190: ...ping carton with the original packing materials or repackaging the printer with the QMS replacement packaging kit If you need a replacement packaging kit in the US call your vendor or QMS National Ser...

Page 191: ...er off 2 Disconnect the power cord interface cable and all other cables Note If you re returning the printer for service you don t need to return the power cable interface cables or media cassette s 1...

Page 192: ...ssette securely into the printer 1 Remove the face up tray from the left side of the printer 2 Pull the multipurpose tray unit from the right side of the printer out as far as it will go 3 Reset the p...

Page 193: ...of the multipurpose tray s left connector arm inward then move the arm away from the printer 7 Disconnect the right connector arm and remove the tray entirely from the printer a Press and release the...

Page 194: ...otation switch to release the knob lock b Turn the knob clockwise as far as it will go to move the next toner cartridge to the cartridge opening c Turn the toner cartridge counterclockwise to unlock i...

Page 195: ...rns Make sure the unit is cool before handling it ACHTUNG Die Fixiereinheit kann sehr hei werden so da Verbrennungsgefahr besteht Bitte lassen Sie die Fixiereinheit einige Zeit abk hlen bevor Sie dies...

Page 196: ...r oil roller in a horizontal position 4 Set the fuser roller spacer and fasten it with tape 5 Set the fuser roller separators and fasten them with tape 6 Push the fuser unit in until it clicks EDNord...

Page 197: ...umbscrews that attach the LCIF one on each side of the printer 6 Remove any media from the cassettes and store it in a dry dust free location 7 With four people pick up the printer by its handholds li...

Page 198: ...g carton 2 Replace the plastic bag over the printer 3 If you re also shipping the power cord media trays unopened consumables and any manuals with the printer place them on top of the printer Pack con...

Page 199: ...1 2 2 2 Sources of Support on page A 2 QMS World wide Offices on page A 5 EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 200: ...service provides application notes technical support notes on common printing problems and information about printer specifications options accessories con sumables and prices In the United States an...

Page 201: ...duct announcements a trade show schedule and other general informa tion about QMS If you have access to the World Wide Web you can view the QMS home page at http www qms com The QMS ftp resource is ft...

Page 202: ...ating system you re using The interface you re using and if serial the protocol for example XON XOFF The application and version you re using The emulation of the file you re trying to print listed on...

Page 203: ...9 3347 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Central Time Spare Parts Ord...

Page 204: ...isted countries Planetenbaan 60 Corner Plaza 3606 AK Maarssen The Netherlands 31 346 551333 Fax 31 346 550170 Internet http www qms nl V lizy Plus 1 Bis Rue du Petit Clamart 78142 V lizy Cedex France...

Page 205: ...Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of South Africa 27 11 807 6957 Fax 27 11 807 6960 United Kingdom and Ireland Old Bridge House The Hythe St...

Page 206: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 207: ...ntroduction on page B 2 Menu Chart Conventions on page B 2 Administration Menu on page B 3 Installation Menu on page B 9 Operator Control Menu on page B 10 EDNord Istedgade 37A 9000 Aalborg Telefon 96...

Page 208: ...r Menu is displayed in chapter 7 CrownCopy of the Options manual The following conventions are used in the menu charts Some menu choices are marked as optional or with a w item indicating that the sel...

Page 209: ...o Error Handler Quick Config Manual Config Toner Low Act Energy Saver Def Resolution Maintenance Image Alignment Default Paper MP Input Name Upper Input Name Opt1 Name Opt2 Name Opt3 Name Top Output N...

Page 210: ...Protocol Spooling HW Config Factory Soft On On Idle On Input Idle Address No Yes No Yes No Yes Address Page Reset Reset Ring Speed Source Routing 4 Mbps 16 Mbps Auto Single All Off Ethernet Speed Aut...

Page 211: ...ent Connection Zone Name Disabled LaserWriter QMS RC Res Conventional Spooling Zone Part 1 Zone Part 2 Enabled HP Zoner Res Both Default Idle Administration Communications Resident NIC CrownNet Option...

Page 212: ...alk LAN Manager NetWare TCP IP Protocol Printer Name Default Disabled Yes No Enabled Idle Administration Communications Resident NIC CrownNet Optional NIC Optional EDNord Istedgade 37A 9000 Aalborg Te...

Page 213: ...ame 2 Printer Name 3 Frame Type 802 3 IPX Addr Ether 2 IPX Addr 802 2 IPX Addr Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mode PServer Context 1 PServe...

Page 214: ...are TCP IP Accnting Rev Read Write Trap Port Write Trap Read Trap Idle Administration Communications Resident NIC CrownNet Accnting LPD SNMP Chan Assignment NMS 1 5 Timeout Banner None Community Inter...

Page 215: ...dministration Installation Enter password Use Operator Pwd Off On Admin Password Enter password Use Admin Pwd Off On Operator Passwrd Optional available only with security key EDNord Istedgade 37A 900...

Page 216: ...n Orientation Portrait Landscape Inputbin Upper Multipurpose Optional1 Optional2 Optional3 Chain Inputbins Off On Multipurpose Sz all supported media sizes Oversize Tray 12x18 13x18 Optional Outputbin...

Page 217: ...input tray message 8 5 advanced 3 12 Advanced printing features Memory 3 3 Agfa FotoFlow 4 7 Apple ColorSync 4 7 AppleTalk Testing communication 8 23 Automatic Color Control 4 18 Bad input LUT entrie...

Page 218: ...ing Cassette 3 5 Input bin 3 5 Tray 3 5 CIE 4 6 Cleaning Cleaning solutions 5 8 Exterior 5 7 Paper exit plates 5 7 CMM errors CMM Error 0 Insufficient CMM memory 8 14 CMM Error 1 Not enough profiles 8...

Page 219: ...ssage 8 6 Envelopes Formatting 2 14 Loading 2 15 Printing 2 14 2 15 Error codes 8 18 Error in reverse matrix compute message 8 16 Error message See Status message EtherTalk Menu B 5 Excessive toner co...

Page 220: ...nt 8 37 Jams Locating 7 4 Media path 7 3 Message stays on 8 29 Messages 7 4 Preventing 7 2 Removing 7 4 Status messages 7 4 Jobs Incomplete printing 8 32 Kanji Troubleshooting 8 32 Keeping old size me...

Page 221: ...ams Paper sources Hotlink 6 16 Parallel Testing communication 8 19 Parallel port 8 19 Path media 7 3 PC Testing parallel port 8 19 Testing serial port 8 20 Please wait message 8 6 PostScript operators...

Page 222: ...showpage operator PostScript 8 19 Software Macintosh 8 29 Solid color image 8 39 Startup page Will not print 8 28 Status message Acc already disabled 8 3 Acc already enabled 8 3 Acc disabled 8 3 Acc e...

Page 223: ...8 7 Idle 8 7 idle 8 7 Idle input printing 8 8 Incorrect OPC drum 8 7 Incorrect OPC drum 1 8 3 8 7 Incorrect OPC drum ID 8 7 Initializing 8 8 Input idle printing 8 8 Jams 7 4 Keeping old size 8 4 MCU s...

Page 224: ...m 8 24 CrownNet 8 30 Error codes 8 18 Image defects 8 35 Jam message stays on 8 29 Kanji 8 32 Print quality 8 34 Printer problem checklist 8 24 Printer resets 8 29 See also Status message Service call...

Page 225: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 226: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

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Summary of Contents for Magicolor 330

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QMS Magicolor 330, Operations, Page: 13 / 226

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Summary of Contents for Magicolor 330

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