Ultra Electronics Ltd
Pronto Maintenance Manual
- 47 -
SECTION 12
TROUBLESHOOTING
Introduction
This Section is intended as a quick reference guide to assist Magicard Pronto users and Dealers experiencing difficulties
with their Printer. The information below covers most common problems that will be encountered (compiled from the
Magicard Technical Support Helpline Records).
Technical Support Web Pages
If having tried all the solutions suggested in this Guide, you are still having problems with your Printer, please visit the
Technical Support pages of the Magicard Website at
www.magicard.com
– you will find technical information and FAQ
help.
Problem Analysis
Follow the Tables and select the problem and the path that most resembles the issue that you are experiencing.
SECTION 12.1
INITIALISATION SEQUENCE
The following section describes the sequence of events that occur when the Pronto is powered on. It also describes any
errors that may occur and how to rectify them.
Power the Printer On
Print Head is cycled Up and Down.
1.
Cam Motor is rotated.
2.
Belt and Pulley system drives a Cam Shaft.
3.
Optical Sensor reads Cam Motor position.
4.
Cam Shaft drives Cam followers.
5.
Print Head is moved Up and Down.
Dye Film.
1.
Dye Film Motor rotates slightly to tension the ribbon.
2.
Dye Film is tensioned to prevent it being trapped if a
Card is stuck in the printer mechanism.
3.
No information about the Dye-Film is read at this
point.
Main Controller PCB is Initialised.
1.
Microprocessor Boots up.
2.
Flash Memory is checked.
3.
Printer Firmware copied into DRAM.
4.
I/O Status Checked.
5.
Hardware Begins to initialise.
Possible Errors.
1.
Nothing Happens :
Check external Power Supply, connection into the back of the Printer. Is
the green indicator on the external PSU on ?
2.
Microprocessor has failed to start - replace Controller PCB.
3.
Lid Open Error :
When the Lid Sensor is disconnected the Printer will still initialise.
However if the Lid Sensor has broken or moved the error will be shown.
Possible Errors.
1.
Continuous Motor Noise is heard :
Cam Motor is rotating continuously - Check Pulley and Drive Belt.
Check Cam opto Sensor is functioning.
2.
Error on RFID PCB :
Dye-Film RFID Controller is disconnected, check the wiring connections.
Possible Errors.
1.
Card or Ribbon is trapped in Printer mechanism :
No Sensors are used at this point of the initialisation cycle. The Tacho
wheel should rotate clockwise (viewed from left hand side) a small
amount to tension the Film. If there is no movement, the Dye-Film may
have run-out or Dye-Film take-up Motor is faulty/disconnected.
Card Eject.
1.
Any jammed Cards are moved forward to the front
optical Card Sensor.
2.
Trapped Card is ejected out the front of the Printer.
Printer Ready
Possible Errors.
1.
Card Inside is not ejected, no errors are seen.
Use the cleaning cycle to check if the internal Rollers are rotating. If not,
then the main Drive Belt may have fallen off.
