SmartStor NAS Product Manual
240
California.
Your Responsibilities
You are responsible for determining whether the product is appropriate for your
use and will interface with your equipment without malfunction or damage. You
are also responsible for backing up your data before installing any product and
for regularly backing up your data after installing the product. Promise is not
liable for any damage to equipment or data loss resulting from the use of any
product.
9.4 Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
․
Product model and serial number (required)
․
Return shipping address
․
Daytime phone number
․
Description of the problem
․
Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Important
Obtain an RMA number from Technical Support
before
you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
Return ONLY the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
USA and Canada:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______ 47654 Kato Road
Fremont, CA 94538
