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Chapter 9:
Support
237
․
BIOS, firmware, and driver version numbers
․
A description of the problem / situation
․
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™
Web Site
http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
United States
E-mail Support
e-Support On-Line
Fax Support
(408) 228-1100 Attn: Technical Support
Phone Support
(408) 228-1400 option 4
If you wish to write us
for support:
Promise Technology, Inc. 580 Cottonwood Drive
Milpitas, CA 95035, USA
The Netherlands
E-mail Support
e-Support On-Line
Fax Support
+31 (0) 40 256 9463 Attn: Technical Support
Phone Support
+31 (0) 40 235 2600
If you wish to write us
for support:
Promise Technology Europe B.V. Science Park
Eindhoven 5542 5692 EL Son, The Netherlands
Germany
E-mail Support
e-Support On-Line
Fax Technical Support
+49 (0) 2 31 56 76 48 - 29 Attn: Technical Support
Phone Technical
Support
+49 (0) 2 31 56 76 48 - 10
If you wish to write us
for support:
Promise Technology Germany Europaplatz 9 44269
Dortmund, Germany
Italy
E-mail Support
e-Support On-Line
Fax Support
0039 06 367 12400 Attn: Technical Support
Phone Support
0039 06 367 12626
If you wish to write us
for support:
Promise Technology Italy Piazza del Popolo 18
00187 Roma, Italia