Troubleshooting
7–7
Point-to-Point Calling Problems and Solutions
ViewStation and ViaVideo
have an incorrect RAS IP
address.
These endpoints are configured with
a NAT address and may not receive
the RCF message from the
gatekeeper.
The endpoints need to be reconfigured to
disable NAT.
A call with an alias as the
dial string from a registered
endpoint cannot be placed
to another registered
endpoint. The two endpoints
are in different sites.
•
The intersite link between the
sites in which the endpoints
reside is not correctly defined or
is missing.
•
No bandwidth is available in the
intersite link.
•
The calling bit rate is higher
than the bit rate defined in the
intersite link.
•
ISDN alternate routing is not
available.
•
Dialing rules may not be
enabled or may be set to block
instead of route.
•
Go to
Administrator View > Dial Plan
> Intersite Links
and make sure that
an intersite link exists from Network A
to Network B.
•
Make sure that the IP addresses of
both endpoints are included in their
respective sites.
•
If site topology is defined for both
endpoints, verify that there is enough
bandwidth in the intersite links between
the two sites.
•
Verify that the dialing bit rate is lower or
equal to that of the maximum bit rate
defined for the intersite links.
•
Verify that the LocalDS dialing rule is
enabled and the action setting is route.
•
If the endpoint is ISDN capable, verify
that the ISDN parameter is correct.
Dialing by IP address fails.
A registered endpoint cannot call an
unregistered endpoint by IP address
within the same site.
A dialing rule is not enabled or is set
to block instead of route.
•
Check the Gatekeeper Diagnostics
Log for error messages.
•
Verify that the registered endpoint is
registered.
•
Verify that the
Deny calls to/from
unregistered endpoints in this
region (rogues)
check box is cleared.
Go to
Administrator View > System
Setup > Gatekeeper Settings
to
change this setting.
•
Verify that the IP address dialing rule is
enabled and set to route.
Problem
Description
Solutions
Summary of Contents for ReadiManager SE200
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