PerkinElmer RamanStation 400, Getting Started Manual

Page: 114 / 118

114 . RamanStation 400 Series Getting Started Guide
Software
Problem: Software cannot communicate with motorized stage.
Description When you open the Spectrum software the error message Unable to
communicate with Stage. Assuming external controller not
available. is displayed.
Solution Disconnect the stage controller box power supply from the mains power
socket, wait a few seconds, and then reconnect the PSU to the mains power
socket.
Problem: Scan and Instrument Setup dialog stops responding.
Description When you are using the Scan and Instrument Setup dialog, for some reason
it stops working, that is, mouse clicks have no effect.
Solution Hold down the CTRL+ALT+DELETE keyboard buttons to display the
Windows Security dialog. Click Task Manager and then select the
Processes tab. In the list under Image Name look for
Raman.exe
(to find
this you may have scroll through the list using the scroll bar on the right
side) click on this, then click End Process . If a Task Manager Warning
dialog is displayed click OK. Restart the software. If you are unsure how to
do this please refer to SOP-1.
Problem: You get any of the following messages ‘An unexpected error has
occurred’, ‘EAccess Violation’ or ‘Divide by Zero’
Description While working in the software, a dialog is displayed with one of these
messages . The software may appear to operate correctly but you must
perform the following solution.
Solution Close and open the Spectrum software.
Problem: There is no Video Preview tab in the Scan and Instrument Setup
dialog.
Description This means that the software searched for an alignment camera on the
system and could not locate one.
Solution 1 Is the accessory with the alignment camera loaded into the sample
compartment and USB cable connected? If not, connect this cable and
restart the software.
Solution 2 Is the USB cable from the instrument to the PC properly attached? If not
attach the USB cable correctly at both ends and restart the software.
Problem: During system initialization the laser does not stabilize.
Description The laser initialization form displayed during system initialization runs for
over 60 seconds. During this time the laser should have stabilized.
Solution Ensure that the laser key on the rear panel of the RamanStation 400 is set to
the on (ARM) position.