Panasonic WV-SC384 Operating Instructions Manual Download Page 137 | Manualshive

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136

136

137

Symptom

Cause/solution

Reference

pages

The alarm occurrence indication
button, the [AUX] buttons and
the SD recording status indica-
tor on the "Live" page do not
display the current status in real
time.

• Is the viewer software installed on the PC?

Confirm that the viewer software "Network Camera View

4S" is installed.

5

• Is "Real time" selected for "Alarm status update mode"?

32

No image is displayed on the
"Live" page.

• Press the [F5] key on the keyboard of the PC or click the

[Live] button.

8

Shortcut icon of the camera is
not displayed on "My Network
Places" of the PC.

• Is the Windows component of UPnP added?

Add the component to the PC in use.

95

Cannot download the log list.

• Download of files using Internet Explorer may be dis

-

abled.

Click "Internet Options" on the Tool menu of Internet

Explorer, and [Security] tab. Then, click the [Custom

Level…] button to open the "Security Setting" window.

Under "Download", select "Enable" for "Automatic

prompting for file downloads". Click the [OK] button. The

"Warning" window will be displayed. Click the [Yes] but-
ton.

–

Images are not displayed or not
refreshed smoothly.

• Delete temporary internet files as follows.

(1) Select "Internet Options…" under "Tools" on the menu

bar of Internet Explorer. The "Internet Options" win

-

dow will be displayed.

(2) Click the [Delete Files…] button in the "Temporary

Internet files" section on the [General] tab.

–

• The firewall function of the anti-virus software may be fil

-

tering the port of the camera.

Exclude the port number of the camera from the list of the

port numbers to be filtered by the anti-virus software.

–

No indicator lights.

• Is "Off" selected for "Indicator" on the "Basic" page?
Select "On" for "Indicator".

31

H.264 (or MPEG-4) images are
not displayed.

• When "Network Camera View 4S" is deleted from a PC on

which both the viewer software "Network Camera View 3"
and "Network Camera View 4" are installed, H.264 (or
MPEG-4) images may not be displayed.

In this case, delete "Network Camera View 3" from the PC

and then install "Network Camera View 4S".

5

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Summary of Contents for WV-SC384

Page 1: ...ctions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual Operating Instructions Network Camera Model No WV SW395 WV SC385 WV SC384 WV SW395E WV SC385E WV SC384E WV SC385 WV SC384 WV SW395 LOCK WV SC385 OPEN WV SW395 ...

Page 2: ...ettings relating to images and audio Image Audio 47 Configure the settings relating to the aspect ratio JPEG H 264 47 Configure the settings relating to JPEG images JPEG H 264 or JPEG MPEG 4 47 Configure the settings relating to H 264 images JPEG H 264 49 Configure the settings relating to MPEG 4 images JPEG MPEG 4 53 Configure the settings relating to the camera operations Cam Function 56 Configu...

Page 3: ... 106 Install the self signed certificate security certificate 106 Configure the settings relating to DDNS DDNS 111 Configuration of the DDNS service Example of the Viewnetcam service 112 When using the Viewnetcam service 113 Procedure to register information for the Viewnetcam service 114 Checking the information registered for the Viewnetcam service 114 When using Dynamic DNS Update 115 When usin...

Page 4: ...rating instructions show the case of WV SC385 NTSC model About notations The following notations are used when describing the functions limited for specified models The functions without the notations are supported by all models SW395 The functions with this notation are available when using the model WV SW395 SC385 The functions with this notation are available when using the model WV SC385 SC384...

Page 5: ... software can be installed directly from the camera or by double clicking nwcv4Ssetup exe on the CD ROM provided and then following the on screen instructions Important The default setting of Automatic installation of Viewer software is On Follow the instructions on page 139 when the message is displayed on the information bar of the browser When the Live page is displayed for the first time the i...

Page 6: ... HTTPS is selected for HTTPS Connection on the Network tab of the Network page Step 3 Press the Enter key on the keyboard The Live page will be displayed Refer to page 8 for further information about the Live page When On is selected for User auth the authentica tion window will be displayed before displaying live images for the user name and password entries The default user name and password are...

Page 7: ...cted for Transmission type of H 264 or MPEG 4 only the first user who accessed to monitor H 264 or MPEG 4 images will be included in the maximum number The second and subsequent users who are monitoring H 264 or MPEG 4 images will not be included in the maxi mum number When On is selected for H 264 transmission or MPEG 4 transmission pages 49 and 53 H 264 or MPEG 4 images will be displayed When Of...

Page 8: ...ll turn green and JPEG image will be dis played t Stream buttons These buttons will be displayed only when an H 264 or MPEG 4 image is displayed 1 button The letter 1 will turn green and images in the main area will be displayed in accordance with the setting of H 264 1 or MPEG 4 1 Pages 49 and 53 2 button The letter 2 will turn green and images in the main area will be displayed in accordance wit...

Page 9: ...ers Open on the button will turn green and the status of AUX connector will be open Close button The letters Close on the button will turn green and the status of the AUX con nector will be closed o Rec on SD button 2 This button will be displayed only when Manual is selected for Save trigger on the setup menu Page 34 Click this button to manually record images on the SD memory card Refer to page ...

Page 10: ...ions page 67 orderly start from the lowest preset position number 360 map shot Moves 45 horizontally at a time and repeats 7 times to shoot images of each 45 position 45 x 8 360 and then displays 8 thumbnail images of each 45 position 45 x 8 360 on a newly opened window When a thumbnail image is clicked the camera moves to the respective position and live images will be displayed on the Live page ...

Page 11: ...isplayed on a full screen To return to the Live page press the Esc key The aspect ratio of displayed images will be adjusted in accordance with the monitor 0Snap shot button Click this button to take a picture a still picture The picture will be displayed on a newly opened window When right clicking on the displayed image the pop up menu will be displayed It is pos sible to save the image on the P...

Page 12: ...harac ters configured for Camera title on screen page 30 The number of lines for the display is 3 when using WV SW395 WV SC385 2 when using WV SC384 Click a desired point in the main area on the Live page that is to be the center of the angle of view The camera moves to adjust the position in order to set the clicked point as the center When selecting an area in the main area by drag ging the mous...

Page 13: ...stered Page 74 Important When displaying images on a 16 screen panning tilting and zooming operations become unavailable for images from the Panasonic PTZ cameras When displaying images on a 4 screen panning tilting and zooming operations become available only for images from the Panasonic PTZ cameras Refer to the Readme file on the provided CD ROM for further infor mation about the compatible PTZ...

Page 14: ...played Note When the HTTP port number is changed from 80 enter http IP address colon port number mobile in the address box of the browser When using the DDNS function access to http Host name registered in the DDNS server colon port number mobile Refer to Access the camera using the HTTPS pro tocol page 106 for further information about the case in which HTTPS is selected for HTTPS Connection on t...

Page 15: ...ge capture size between 320x180 default and 640x360 Note Some cellular phones cannot change the image capture size even when resolution is changed by resolution control Image quality control It is possible to change the image quality between Quality1 and Quality2 page 9 Home position The camera will move to the home position page 56 Preset The camera will move to the designated preset position to ...

Page 16: ...rding images on the SD memory card The SD recording status indicator will light red Page 9 while images are being recorded on the SD memory card The save interval frame rate can be configured on the SD memory card tab of the Basic page Page 35 Step 4 Click the Stop button to stop saving images on the SD memory card Step 5 Click the Close button to close the window Note It is possible to obtain ima...

Page 17: ...e SD memory card The settings to save images on the SD memory card can be configured on the SD memory card tab of the Basic page pages 33 and 34 and the Alarm tab of the Alarm page page 77 Transmit an image onto a server automatically An alarm image can be transmitted at an alarm occurrence to the server designated in advance The settings required to transmit an alarm image to a server can be conf...

Page 18: ...nsmitted images may not reach the set number of images to be transmitted Alarm images failed to be transmitted to the FTP server at an alarm occurrence will not be saved on the SD memory card However images that failed to transmit to the FTP server using the FTP periodic image transmis sion function will be saved Transmit images at a designated interval or period FTP periodic image transmission Im...

Page 19: ...card tab of the Basic page Page 34 To use the SD memory recording function featured in Panasonic s network disk recorder select Off for FTP peri odic image transmission page 117 and FTP error for Save trigger page 34 Important We make no guarantee for any damages of files on the SD memory card incurred by malfunction or error occur rence in files saved in the SD memory card regardless of what the ...

Page 20: ...t window Other users cannot access the log list window Note When Not use is selected for SD memory card the Manual Schedule log list and the FTP trans error log list will not be displayed When H 264 is selected for Recording format of the SD memory card the FTP trans error log list will not be displayed Step 3 Click the desired log type listed below Log to display the log list The log list of the ...

Page 21: ... When JPEG images are recorded sequentially logs will be filed every one hour FTP trans error log Logs will be filed every one hour Event The event type will be displayed The event types will be displayed only when displaying the alarm log list TRM1 Alarm by alarm input to Terminal 1 TRM2 Alarm by alarm input to Terminal 2 TRM3 Alarm by alarm input to Terminal 3 VMD Alarm by VMD alarm COM Alarm by...

Page 22: ...displayed in an image capture size of 640x360 even 320x180 or 1280x720 is selected Therefore images may look coarse on the Playback window SW395 SC385 When playing images by selecting an FTP error log on the log list images may not be played in order of images recorded on the SD memory card if they have been recorded on the SD memory card with selected value for the Transmission interval setting o...

Page 23: ... in which images are saved will be displayed Page 38 PLAY button When this button is clicked images will be played in sequential order FF button Each time the button is clicked the playback speed will change When the PLAY button or the REV PLAY button is clicked during fast playback fast reverse playback playback speed will return to the normal playback speed TOP button The first image will be dis...

Page 24: ...of the download the download will be canceled In this case images already downloaded before click ing the Cancel button will be saved on the PC Downloading of the associated video data will be started Before downloading images designate the destination directory in advance Page 43 When the Cancel button is clicked after the download is started it may take time to cancel the download Video data are...

Page 25: ... security by encrypting the access to cameras using the HTTPS function Page 99 Important Design and enhance security countermeasures to prevent leakage of information such as image data authenti cation information user name and password alarm mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or ac...

Page 26: ...to page 87 for how to configure the access level How to display the setup menu Step 1 Display the Live page Page 6 Step 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed Step 3 Click the OK button after entering the user name and the password The setup menu will be displayed Refer to page 28 for further information about this menu ...

Page 27: ...etting item displayed in the frame on the right of the window Step 3 After completing each setting item click the Set but ton to apply them Important When there are two or more Set and Execute but tons on the page click the respective button to the edited setting item Example When completing the setting items in field A click the Set button A 1 below field A The edited settings in field A will not...

Page 28: ...m occurrence the alarm occurrence notification and the VMD area settings can be con figured on the Alarm page Page 75 u Advanced func button Displays the Advanced func page The setting relating to the XML notification destinations of information about the face detection and the set tings relating to the face detection can be config ured on the Advanced func page Page 85 i User mng button Displays ...

Page 29: ...alarm input or to allow to activate the VMD detection function Page 120 2 Maintenance button Displays the Maintenance page System log check firmware upgrade status check and initial ization of the setup menu can be carried out on the Maintenance page Page 121 3 Help button Displays the Help page Page 126 4 Camera title The title of the camera whose settings are currently being configured will be d...

Page 30: ...hen the more accurate time date setting is required for the system operation Page 92 Time display format Select the time display format from 24h 12h and Off Enter the current hour reflecting this setting when entering the current time and date for Date time To hide time and date select Off Default 24h Date time display format Select a date time display format When 2010 04 01 13 10 00 is set for Da...

Page 31: ...ight The above information will be displayed at the upper right corner of the main area on the Live page Lower right The above information will be displayed at the lower right corner of the main area on the Live page Default Upper left Character size SW395 SC385 Select the size of the entered character string to be dis played at the selected OSD position in the screen of the Live page Large The ch...

Page 32: ...d to notify of the camera status Polling 30s Updates the status each 30 seconds and provide notification of the camera status Real time Provide notification of the camera status when the status has changed Default Real time Note Depending on the network environment notification may not be provided in real time Alarm status reception port When selecting Real time for Alarm status update mode design...

Page 33: ...e users are receiving images In this case set the refresh interval longer There are limited times to overwrite on an SD mem ory card When having a high frequency of overwrit ing the lifetime of the SD memory card may become shorter A lifetime of a SD memory card should be influ enced by the number of the image files stored and log savings on the SD memory card Selecting H 264 for Recording format ...

Page 34: ...tocol function is used to provide notification of the remaining capacity of the SD memory card select a level to be notified at from the following 50 20 10 5 2 Default 50 Note Notification will be provided each time the remaining capacity of the SD memory card reached the values above For example notification will be provided each time the remaining capacity reaches 50 20 10 5 and 2 when 50 is sel...

Page 35: ...r Image capture size When Manual is selected for Save trigger and JPEG is selected for Recording format select the image capture size of the images to be saved on the SD memory card from the following When 4 3 VGA is selected for Aspect ratio QVGA VGA 1280x960 When 4 3 800x600 is selected for Aspect ratio SW395 SC385 QVGA 800x600 1280x960 When 16 9 is selected for Aspect ratio 320x180 640x360 1280...

Page 36: ...will be displayed Depending on the status of the SD memory card the size indications will differ as follows Indication Description KB KB No SD memory card is insert ed Failed to obtain available capacity due to error etc KB KB The SD card memory is unfor matted or locked etc Note When Off is selected for Overwrite and the avail able size of the SD memory card has reached 0 KB images will not be sa...

Page 37: ...of formatting When the setting of Recording format has been changed it is recommended to format the SD mem ory card After formatting the SD memory card available size may be smaller than the total size since the default directory is automatically created in the SD memory card Recommended SD memory card Manufactured by Panasonic option SDHC memory card 4 GB 8 GB 16 GB 32 GB SD memory card 256 MB 51...

Page 38: ...Depending on the settings of a proxy server or a firewall images may not be obtained via a network In this case refer to the network administrator Step 1 Click the Execute button of Access img The user authentication window will be displayed Step 2 Click the OK button after entering the user name and the password of the camera administrator The folder in which images are to be saved will be displa...

Page 39: ...rox 7 000 pics Approx 3 500 pics Approx 1 750 pics Approx 875 pics Approx 128 000 pics Approx 64 000 pics Approx 32 000 pics Approx 16 000 pics Approx 8 000 pics Approx 4 000 pics Approx 2 000 pics Approx 1 000 pics 0 Super fine 1 Fine 2 3 4 Image quality Image capture size 1 280 x 720 Capacity of SD SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Capacity of SD SDHC memory card App...

Page 40: ...rox 17 600 pics Approx 8 800 pics Approx 4 400 pics Approx 2 200 pics 0 Super fine 1 Fine 2 3 4 Image quality Image capture size VGA Capacity of SD SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Capacity of SD SDHC memory card Approx 352 000 pics Approx 176 000 pics Approx 88 000 pics Approx 44 000 pics Approx 22 000 pics Approx 11 000 pics Approx 5 500 pics Approx 2 750 pics Appro...

Page 41: ...0 pics Approx 12 800 pics Approx 6 400 pics Approx 3 200 pics 0 Super fine 1 Fine 2 3 4 Image quality Image capture size QVGA Capacity of SD SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Capacity of SD SDHC memory card Approx 512 000 pics Approx 256 000 pics Approx 128 000 pics Approx 64 000 pics Approx 32 000 pics Approx 16 000 pics Approx 8 000 pics Approx 4 000 pics Approx 576 ...

Page 42: ...Approx 211 200 pics Approx 105 600 pics Approx 52 800 pics Approx 26 400 pics Approx 13 200 pics Approx 6 600 pics Approx 857 600 pics Approx 428 800 pics Approx 214 400 pics Approx 107 200 pics Approx 53 600 pics Approx 26 800 pics Approx 13 400 pics Approx 6 700 pics 5 Normal 6 7 8 9 Low Image quality 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Approx 460 800 pics Approx 230 400 pics Approx 11...

Page 43: ...For example enter C alarm to designate the folder alarm under drive C Available number of characters 3 128 characters Available characters Alphanumeric characters the slash the backslash the colon and the underscore _ Manual Schedule Configure the settings relating to manual saving or schedule saving of the log list Select On or Off and designate the destination folder in the same manner as for Al...

Page 44: ...vent logs will be over written by the newer event logs Images Will be saved When the remaining capacity of the SD memory card becomes insufficient the older images will be overwritten by the newer images Logs Up to 1 000 logs will be kept When more than 1 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwritten When the powe...

Page 45: ...be saved Logs Will not be saved Images Will be saved When the remaining capacity of the SD memory card becomes insufficient the older images will be overwritten by the newer images To display images on the SD memory card it is nec essary to copy them onto the PC first Page 38 Logs Will not be saved Images Will be saved When available capacity of the SD mem ory card ran out saving of images will be...

Page 46: ...opy them onto the PC first Page 38 Logs Will not be saved Images Will not be saved Logs Will not be saved Images Will not be saved Logs Will not be saved Images Will not be saved On FTP error Save logs SD memory card tab SD memory card Use Save trigger FTP error Logs Up to 5 000 logs will be kept When more than 5 000 logs are filed no log will be filed newly anymore Even when available capacity of...

Page 47: ...PRO Series does not support aspect ratio of 16 9 As of October 2010 When selecting 4 3 800x600 or 16 9 for Aspect ratio H 264 is automatically set for Video encoding format SW395 SC385 Image adjustment functions are activated for the angle of view in the aspect ratio of 4 3 even while 16 9 is being selected for Aspect ratio When setting the mask area for the back light compensa tion BLC function i...

Page 48: ...ure size Select the image capture size to display the JPEG image on the Live page for the first time When 4 3 VGA is selected for Aspect ratio QVGA VGA 1280x960 When 4 3 800x600 is selected for Aspect ratio SW395 SC385 QVGA 800x600 1280x960 When 16 9 is selected for Aspect ratio 320x180 640x360 1280x720 Default 1280x960 Image quality Select the capture size of the JPEG image displayed initially on...

Page 49: ...mit H 264 images Default On Note When On is selected for H 264 transmission in H 264 1 or H 264 2 displaying of H 264 images or JPEG images on the Live page will become available When On is selected for H 264 transmission in H 264 1 and H 264 2 H 264 images are view able using other devices with each setting When On is selected for H 264 transmission in H 264 1 or H 264 2 the transmission interval...

Page 50: ...l 15fps 20fps 30fps Default 30fps Note When Frame rate is selected for Transmission priority this setting is available Frame rate is limited by Max bit rate For this reason the frame rate may be lower than the speci fied value when any value marked with an asterisk is selected Max bit rate per client Select a H 264 bit rate per a client from the following When Best effort is selected for Transmiss...

Page 51: ...ing instructions of the router in use Multicast Unlimited number of users can access a sin gle camera concurrently Complete the entry field of Multicast address Multicast port and Multicast TTL HOPLimit when transmitting H 264 images with multicast Refer to page 7 for further information about the maximum concurrent access number Default Unicast port AUTO Unicast port1 Image 1 Enter the unicast po...

Page 52: ...r When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multi cast port 1 It is necessary to designate the unicast port number when Unicast port MANUAL is selected for Transmission type 2 It is necessary to designate the multicast IP address when Multicast is selected...

Page 53: ...ed for Aspect ratio MPEG 4 transmission is unavailable SW395 SC385 When H 264 is selected for Recording format MPEG 4 transmission is unavailable Note When On is selected for MPEG 4 transmission in MPEG 4 1 or MPEG 4 2 displaying of MPEG 4 images or JPEG images on the Live page will be available When On is selected for MPEG 4 transmission in MPEG 4 1 and MPEG 4 2 MPEG 4 images are viewable using o...

Page 54: ... 7 5fps 10fps 12 fps PAL model 15fps 20fps 30fps Default 30fps Note When Frame rate is selected for Transmission priority this setting is available Frame rate is limited by Max bit rate per cli ent For this reason the frame rate may be lower than the specified value when any value marked with an asterisk is selected Max bit rate per client Select a MPEG 4 bit rate per a client from the following W...

Page 55: ... for further information about the maximum concurrent access number Default Unicast port AUTO Unicast port1 Image 1 Enter the unicast port number used to transmit images from the camera Available port number 1024 50000 Only even num bers are available Default MPEG 4 1 32004 MPEG 4 2 32014 Unicast port2 Audio 1 Enter the unicast port number used to transmit audio from the camera Available port numb...

Page 56: ...hen the set time has passed the camera will move to the home position automati cally Auto track SW395 SC385 When the set time has passed the camera will move to the home position and will start the auto track function The camera will repeat this action moving to the home position and starting the auto track function afterward Auto pan When the set time has passed the camera will start the auto pan...

Page 57: ...395 SC385 is selected digital zooming will stop when the zoom factor has reached 36x When the zoom factor is 36x or more the setting of the preset positions will become unavailable Pan Tilt degree Zoom ratio display Select On or Off to determine whether or not to dis play the current panning tilting degree and the zoom factor on images when the camera is being operated manually On Displays the cur...

Page 58: ...ality The setup menu will be displayed in a newly opened window Page 59 SW395 SC385 Page 63 SC384 Preset position Click the Setup button to display the setup menu that can configure the settings relating to the preset positions The setup menu will be displayed in a newly opened window Page 67 Auto pan Click the Setup button to display the setup menu that can configure the settings relating to the ...

Page 59: ...r scene or Indoor scene is selected for Light control mode this setting is available Super Dynamic function When there is wide variation between the illumina tion of light and dark areas of the location being monitored the camera adjusts the lens iris in accor dance with the brighter areas This causes loss of detail in darker areas Conversely adjusting the lens brightness for the darker areas caus...

Page 60: ... trol light When shooting a bright subject such as outdoor etc select this parameter Be aware that flicker may occur when a subject is under fluores cent lighting Indoor scene 50 Hz Indoor scene 60 Hz The shutter speed will automati cally be adjusted to prevent flicker caused by fluo rescent light Select 50 Hz or 60 Hz corresponding to the location where the camera is in use Fix shutter The select...

Page 61: ...cted for Super Dynamic SD When Black white mode is set to Auto1 or Auto2 High Switches from the color mode to the black white mode when the ambient brightness illumi nance of the camera is approx 6 lx or less Low Switches from the color mode to the black white mode when the ambient brightness illumi nance of the camera is approx 2 lx or less When Black white mode is set to Auto3 High Carries on th...

Page 62: ... view angle will become narrower and the resolution becomes lower When On is selected check the view angle and resolution at camera installation The image stabilizer function may not work for the fol lowing photographic subjects Dark subject Less contrast subject e g white wall Short cycled image shaking such as mechanical vibration Large amplitude image shaking Image stabilization may not be effe...

Page 63: ... ity by synchronizing the face detection function with the wide dynamic range function when their faces are too dark to recognize Select On or Off to determine whether or not to interact with the face detection function On The interactive control with face detection will work The wide dynamic range controls over around face Off The interactive control with face detection will not work Default Off ...

Page 64: ...fix 1 250 fix 1 500 fix 1 1000 fix 1 2000 fix 1 4000 fix 1 10000 fix Default Outdoor scene Note When a faster shutter speed is selected up to 1 10000 it is possible to capture a fast moving object with less blur When a faster shutter speed is selected the sensi tivity will become lower Smear also may appear under bright light condition When On is selected for Wide dynamic range only Outdoor scene ...

Page 65: ...er Click the Reset button to reset the color to the default Default 128 Blue gain Adjust the blue color of images When the cursor is moved in the direction the blue color will become thicker When the cursor is moved in the direction the blue color will be thinner Click the Reset button to reset the color to the default Default 128 DNR The digital noise reduction function reduces noise auto matical...

Page 66: ...p menu Page 58 Step 2 Click the Start button of Mask area Borders will appear and the image displayed on the Image Position tab will be divided into 48 6x8 Step 3 Click the divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again Step 4 Click the End button after completing masking areas The borders on the image displayed on the Image...

Page 67: ...ings relating to the preset positions Preset position setup menu Click the Setup button of Preset position on the Image Position tab of the Image Audio page page 58 It is possible to register edit and delete the preset positions on this page When the focus brightness zoom factor are adjusted the adjustment will be applied immediately to the currently displayed image on the Image Position tab SW395...

Page 68: ...on can be applied to each preset position Auto The auto focus function will be activated after moving to a preset position Off Does not activate the auto focus function after moving to a preset position Default Off Important When the zoom factor is 36x or more the setting of the preset positions will become unavailable Note Depending on the environment such as when the temperature is below 5 C 41 ...

Page 69: ... Off The Super Dynamic function will not work Default Off Back light compensation BLC Select On or Off to determine whether or not to activate the back light compensation BLC function When On is selected for Super Dynamic Wide dynamic range SC384 this setting is unavailable The back light compensation function can compensate back light by setting mask areas on brighter parts of images brighter On ...

Page 70: ...will be applied when Set button of Start position is clicked End position Move the camera to the desired point to be set as the end point of the auto panning using the control pad buttons and then click the Set button to register the position as the end position Auto pan Dwell time Select a dwell time at the start point and the end point from the following 5s 10s 20s 30s Default 5s Speed Select a ...

Page 71: ... displayed at the center of the image displayed on the Image Position tab Operate the camera with the panning tilting zooming operations to cover the area to be covered by the blink ing mask Click the Set button after determining the position of the camera To delete the registered zone click the Delete button after designating the desired zone number to be deleted Click the Cancel button to cancel...

Page 72: ...he camera Interactive Half duplex Both reception and transmis sion are available However audio data cannot simultaneously be transmitted and received Interactive Full duplex Both reception and transmis sion are simultaneously available Default Off Close button Click this button to close the Privacy zone setup menu Note Howling may be generated depending on usage conditions If howling is generated ...

Page 73: ...audio transmitted from the PC High Middle Low Default Middle Audio output interval PC to Camera Select an interval for audio transmission from the fol lowing 160ms 320ms 640ms 1280ms Default 640ms Note When a shorter interval is selected the delay time will be shorter When a longer interval is selected audio interruption may be diminished even though the delay time will be longer Select the interv...

Page 74: ...http 2001 db8 0 0 0 0 0 1 8080 Available number of characters 1 128 characters To access the cameras using the HTTPS protocol enter as follows Example of entry https 192 168 0 10 Important When accessing the camera using the HTTPS pro tocol install the security certificate of the camera to display images on the monitor Page 106 Note When using the host name it is necessary to con figure the DNS se...

Page 75: ...put will be supplied The AUX buttons will be displayed on the Live page Default Off Note AUX is a camera terminal that allows users to oper ate Open Close arbitrarily from the Live page For example an operator can remotely control lights in a place where the camera is installed by connect ing the terminal to the light controller Refer to the installation guide for further information about input o...

Page 76: ...al alarm 2 is detected Auto track SW395 SC385 When a terminal alarm 2 is detected the camera will start the auto tracking Default Off Terminal alarm 3 Select an action to be taken when a terminal alarm 3 is detected from the following Off Does not take any action even when a terminal alarm 3 is detected 1 64 When the registered preset position is selected the camera will move to the selected prese...

Page 77: ...e direc tory ALARM under the root directory of the FTP server Available number of characters 1 256 characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 32 characters Post alarm Transmission interv...

Page 78: ...alarm is detected can be config ured on this page To operate recording it is necessary to configure the settings relating to SD memory card and the moving picture data Page 33 H 264 recording Pre alarm Determine whether or not to perform the pre alarm recording When Use is selected 1 MB image data is always saved during the pre alarm recording Use Not use Default Not use Post alarm recording durat...

Page 79: ...n is clicked Pulse When an alarm is detected the alarm output ter minal will be in the state to the Trigger output set ting for the period set for Pulse width When the alarm occurrence indication button is clicked the alarm output terminal will return to the normal state Default Latch Trigger output Select Open or Close to determine whether to open or close the alarm output terminal when outputtin...

Page 80: ...the Alarm page Pages 26 and 27 How to display operate the setup menu The video motion detection areas can be set on this page The VMD areas can be set for each preset position up to 4 areas 64 preset positions When motion is detected in the set area it will be regarded as an alarm The camera can be configured to take an alarm action even when the camera is not at the preset position Important The ...

Page 81: ...tivity Adjust the sensitivity of motion detection in the VMD area using the slider The settings can be configured for each area individually The larger the value is set the higher the sensitivity level becomes The current value 1 low 15 high will be displayed below the slider Default 8 Delete button Click the Delete button corresponding to the area to be deleted The outline of the selected area wi...

Page 82: ... to page 81 for further information about the Detection sensitivity and Detection area The status bar will be indicated in the Detection area section to show the motion detection status of the cur rently displayed area When the status bar exceeds the setting position of slider the alarm action will be performed Note When Detection area cannot be adjusted properly by moving the slider adjust Detect...

Page 83: ...ote The settings for Image capture size of the Alarm image section on the Alarm tab page 77 will be applied to the size of the image to be attached Destination of notification Address 1 Address 4 Enter the destination mail address Up to 4 destination addresses can be registered Alarm checkbox When the checkbox is checked the mail notification will be performed upon an alarm occurrence Diag checkbo...

Page 84: ...or the Panasonic alarm proto col from the following Available range 1 65535 Unavailable port number Refer to the help window Default 1818 Retry times Select a retry time for the Panasonic alarm protocol Available range 0 30 Default 2 Destination of notification Address 1 Address 8 Enter the destination IP address of the Panasonic alarm protocol from the following Host name is unavailable for the I...

Page 85: ...fy face detection information using XML Default Off Notification interval Select 1s or 2s for the notification interval Default 1s Configuration of the destination settings of the face detection XML notification Click the XML notification tab on the Advanced func page The destination settings of the face detection information can be configured The XML notification notifies the server of face detec...

Page 86: ...n accuracy varies with imaging conditions Password Enter a password Available number of characters 0 32 characters Default None blank Face detection Face detection Determine whether or not to enable the face detection function On Information about the face detection frame will be attached and the test frame will be displayed on the image of this page Off Information about the face detection frame ...

Page 87: ...uthenticate the users Default Off User name Enter a user name Available number of characters 1 32 characters Default None blank Password Retype password Enter a password Available number of characters 4 32 characters Default None blank Note When the user name already in use is entered and the Set button is clicked the respective user infor mation will be overwritten Access level Select the access ...

Page 88: ...ered and 2 Camera control is selected for the access level the PCs whose IP address is between 192 168 0 0 192 168 0 255 can access the camera with the access level 2 Camera control When the IP address already in use is entered and the Set button is clicked the respective host infor mation will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Cam...

Page 89: ...elected for Recording format it is impossible to transmit H 264 2 images In this case H 264 MPEG 4 2 is invalidated When Best effort is selected for Transmission pri ority of H 264 MPEG 4 bit rate will vary between the maximum and minimum rates while images are being transmitted Refresh interval Select the refresh interval from the following This setting is validated only when JPEG is selected for...

Page 90: ...elected for Type enter the IP address or the host name of the POP server Available number of characters 1 128 characters Important When entering the host name for SMTP server address or POP server address it is necessary to configure the DNS settings on the Network tab of the Network page Page 94 Authentication Type Select the authentication method to send e mails from the following None It is not...

Page 91: ...necessary to configure the DNS set tings on the Network tab of the Network page Page 94 User name Enter the user name login name to access the FTP server Available number of characters 1 32 characters Password Enter the password to access the FTP server Available number of characters 0 32 characters Control port Enter a control port number to be used for the FTP server Available port number 1 6553...

Page 92: ...TP server address from the following Auto Obtains the NTP server address from the DHCP server Manual The NTP server address will be entered manu ally on NTP server address Default Manual Important When obtaining the NTP server address from the DHCP server it is necessary to select DHCP or Auto for Network Settings on the Network tab of the Network page Page 93 NTP server address When Manual is sel...

Page 93: ... the method of how to configure the IP address from the following Static The IP address is configured by entering manu ally on IP address IPv4 DHCP The IP address is configured using the DHCP function Auto The IP address is configured using the DHCP function When the DHCP server is not found the IP address is automatically configured Configure the DHCP server not to assign the same IP addresses us...

Page 94: ...anually Off Manual entry of an IPv6 address will become unavailable Default Off IP address IPv6 When On is selected for Manual manual entry of the IPv6 address is required Do not enter an address already in use Note When connecting to the manually configured IPv6 address beyond the router use an IPv6 compatible router and turn on the automatic IPv6 address assignment function In this case it is ne...

Page 95: ...he router To use the port forwarding function the router in use must support UPnP and the UPnP must be enabled Default Off Note Due to port forwarding the port number may some times be changed When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the camera is connected to the IPv4 network IPv6 is not sup po...

Page 96: ... Execute button If the server certificate is already installed the file name of the installed server certificate will be displayed CA Certificate Information Displays the information of the server certificate When the Confirm button is clicked the registered information of the installed server certificate will be dis played in the CA Certificate Confirm dialog box If the server certificate is not ...

Page 97: ... the FTP peri odic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not func tion depending on the use environment In this case select QVGA for Image capture size of JPEG on the JPEG H 264 or JPEG MPEG 4 tab or set Image quality setting of JPEG lower Easy IP Setup accommodate period Select 20min or Unlimited to determine h...

Page 98: ...rt forwarding function of the router For further information refer to the operating instructions of the router in use Router Internet WAN Cable modem xDSL modem Address translation using the port forwarding function vvv xxx yyy zzz 50000 192 168 0 1 50000 Address translation using the port forwarding function vvv xxx yyy zzz 50001 192 168 0 2 50001 Private address 192 168 0 2 Port number 50001 Pri...

Page 99: ...server certificate will be used prior to the self signed certificate Generation of the CRT key SSL encryption key Configuration of the connection protocol Access to the cameras using the HTTPS protocol Application for the approval by CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self s...

Page 100: ...Note To use the server certificate follow the requests from the CA about the RSA key size Step 3 Click the Execute button The generation of CRT key will be started When the generation is finished the key size and generation time date of the generated key will be displayed on Current CRT key Note To change or update the generated CRT key per form Step 1 to 3 The CRT key self signed certifi cate and...

Page 101: ...nternet enter the address name or host name to access via the Internet for Common Name In this case the security alert window will be displayed each time the camera is locally accessed even if the security certificate is installed When entering the IPv6 address for Common Name put the address in brackets Example 2001 db8 10 The available characters for Common Name State Locality Organization Organ...

Page 102: ...icate security certificate will be displayed in the Self signed Certificate Confirm dialog box When the Delete button is clicked the generated self signed certificate security certificate will be deleted When HTTPS is selected for Connection it is impossible to delete the self signed certificate ...

Page 103: ...the certificate to be generated Item Description Available number of characters Common Name Enter the camera address or host name 64 characters Country Enter the country name 2 characters Country code State Enter the state name 128 characters Locality Enter the locality name 128 characters Organization Enter the organization name 64 characters Organizational Unit Enter the unit name of the organiz...

Page 104: ... Expired The server certification has already expired When the Confirm button is clicked the registered information of the installed server certificate will be displayed in the CA Certificate Confirm dialog box Only Organizational Unit will be displayed with an asterisk When the Delete button is clicked the installed server certificate will be deleted When HTTPS is selected for Connection it is im...

Page 105: ... restart after the connection setting is changed Notation when using the self signed certificate If the camera is accessed using the HTTPS protocol for the first time the warning window will be dis played In this case follow the instructions of the wizard to install the self signed certificate Page 106 Notation when using the server certificate In advance install the root certificate and intermedi...

Page 106: ...e camera to access is not installed on the PC the security alert window will be displayed each time the camera is accessed using the HTTPS protocol To have the security alert window not displayed it is necessary to install the security certificate in the following procedure If the certificate is not installed the alert window will be displayed each time the camera is accessed Note The security cer...

Page 107: ...lick Certificate Error over the URL and click View Certificates OS Windows 7 Windows Vista Windows XP Web browser When using Internet Explorer 7 Internet Explorer 8 When using Internet Explorer 7 or Windows XP Internet Explorer 8 with Windows XP note that some of the dis played windows may differ from the following descriptions Step 4 Click Install Certificate Note If Install Certificate is not di...

Page 108: ... Certificate Authorities and click OK Step 8 Click Next Step 9 Click Finish Step 10 Click Yes When the import is successfully completed the screen The import was successful will be dis played Step 11 Click OK When the browser is restarted after the certificate is imported Certificate Error will not be displayed ...

Page 109: ...rtificate Note If this window is displayed when accessing a device other than the camera or a website a security prob lem may have occurred In this case check the sys tem status Step 3 Click Install Certificate Step 4 Click Next according to the procedures displayed on the displayed on Certificate Import Wizard Step 5 Click Finish ...

Page 110: ...dow is displayed click Yes When the import is successfully completed the screen The import was successful will be dis played Step 7 Click OK When the browser is restarted after the certificate is imported Certificate Error will not be displayed ...

Page 111: ...fer to the Viewnetcam website http www viewnetcam com for further information about the service About DDNS services IPv4 IPv6 By using a DDNS service it becomes possible to view camera images via the Internet The DDNS service associates dynamic global addresses and domain names It is possible to configure the settings for the Viewnetcam or Dynamic DNS Update RFC2136 compliant In most of the DNS se...

Page 112: ... images Note Refer to the contracted provider whether the current IP address is static or not Depending on the provider local addresses may be allocated In this case the DDNS service is unavailable Refer to the contract provider for further information LOCK WV SC 385 OPEN Shop on a remote site DNS server e Current global address is automatically registered via viewnetcam com Viewnetcam service ser...

Page 113: ...r Account Link When the displayed URL is clicked the registration window for the Viewnetcam service will be displayed in a newly opened window Register the information in the registration window to enroll in the Viewnetcam service Access interval Select the interval to access the Viewnetcam service server to check the IP address and the host name from the following 10min 20min 30min 40min 50min 1h...

Page 114: ...e camera from the PC connected to the same network LAN Note When the registration for the Viewnetcam service is completed the URL of the camera registered for Personal Camera URL It may take up to around 30 minutes until the URL of the registered camera is validated To cancel the enrollment in the Viewnetcam ser vice access the Viewnetcam website http www viewnetcam com later It is possible to che...

Page 115: ...s Access interval Select the interval to access the Dynamic DNS Update service server to check the IP address and the host name from the following 10min 20min 30min 40min 50min 1h 6h 24h Default 24h When using Dynamic DNS Update DHCP Host name Enter the host name to be used for the Dynamic DNS Update service Available number of characters 3 250 Enter in the form of host name domain name Default No...

Page 116: ...e FTP periodic image trans mission FTP img trans Click the FTP img trans tab on the Network page Pages 26 and 27 How to display operate the setup menu The settings relating to the periodic transmission of images to an FTP server can be configured on this page To transmit images to an FTP server periodically it is necessary to configure the settings of the FTP server in advance page 91 Refer to pag...

Page 117: ... minute second Serial number starting from 00 Name w o time date File name will be the characters entered for File name only When Name w o time date is selected the file will be overwritten each time a file is newly transmitted Available number of characters 1 32 characters Default None blank Note When Name w time date is selected the file name will be Entered file name Time and date year month da...

Page 118: ...or further information about the settings relating to the FTP periodic image transmission How to set the schedules Step 1 Check the check box of the desired day of the week of FTP image transmission schedule The selected day of the week will be validated for the schedule Step 2 To designate time click C and select the desired hour and minute When not designating time check the checkbox of 24h Step...

Page 119: ...19 Step 1 Uncheck the check box of the set day of the week Step 2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted How to delete the set schedule ...

Page 120: ...ng the period of the schedule Access permission Users whose access level is set to 2 and 3 on the User auth tab page 87 can access the camera only in the period of schedule H 264 recording The SD recording will be performed at the designated time in the schedule Position refresh The camera position will be refreshed at the designated time in the schedule 1 64 The camera will move to the designated...

Page 121: ...m number the newer logs will overwrite the older system logs In this case the oldest log is the first to be overwritten The system logs will be displayed in group of 100 logs each When using the SD memory card the logs will be saved even when the power of the camera is turned off When not using the SD memory card the logs will be deleted when the power of the camera is turned off Next 100 When cli...

Page 122: ...act the dealer and download the latest firmware onto a PC Important A blank space cannot be used for the name of the directory where the downloaded firmware to be saved Step 2 Click the Browse button and designate the down loaded firmware Step 3 Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade Note ...

Page 123: ..._xxxxx bin xxxxx indicates the version of the firmware Do not turn off the power of the camera during the upgrade process Do not perform any operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings On Off for DHCP IP a...

Page 124: ...t number that is set for UPnP port forwarding will be displayed Status The port forwarding status will be displayed Router global address The global address of router will be displayed Self check The self check result of the hardware will be displayed Hardware information Information such as how many times the camera has been panning tilting Note Refer to the Readme file on the provided CD ROM for...

Page 125: ...oved while turning on the power of the camera use this function to correct the camera position It is impossible to operate the camera during the posi tion refresh process for around 2 minute Important The camera position may inadvertently be changed when installing the camera It is recommended to carry out the position refresh when registering the preset positions after the installation Note To in...

Page 126: ...ep 1 Click the Setup button The setup screen is displayed Clicking an underlined item win display the Help pop window It is possible to configure the settings while displaying the Help pop up menu Step 2 Click the Help button The Help screen is displayed Step 3 When clicking an item descriptions corresponding to the clicked item will be displayed ...

Page 127: ... may be incorrect Check if the IP address of the server is config ured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the mail function Check if the mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the FTP server address from DNS The FT...

Page 128: ...ay be incorrect Check if the DNS settings are config ured correctly The DNS server may be down Ask the network administrator Connection error No response from the DDNS server The DDNS server may be down Ask the network administrator Same host name has registered The same host name has already been registered in the DDNS server Check if the DDNS Update settings are configured correctly Internal err...

Page 129: ...complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT key is applied CRT key Generated Generation of the CRT key is complete Log indications relating to login Category Indication Description Login User name or IP address The login user name will be displayed wh...

Page 130: ...the following Reboot the camera and change the IP address by using the Panasonic IP setup software within 20 min utes after the restart Reboot the camera while holding down the INITIAL SET button or switch on the camera The camera will be initialized and the IP address will return to the default setting 192 168 0 10 After the camera is initialized access the camera and set the IP address again Whe...

Page 131: ...wser checked When accessing the camera in the same subnet it is recommended to enter the address of the camera in the Don t Use Proxy For These Addresses box When the camera and the PC are connected in the dif ferent subnet Is the IP address of the default gateway set for the camera correct Is the name currently used to access the camera different from the name registered for the Viewnetcam servic...

Page 132: ...r the router to forbid the access via the Internet Configure the settings of the router in use to enable the access via the Internet Refer to the manuals provided with the router for further information about the settings 95 Are you accessing the camera using the local address the IP address used in a local network When accessing the camera use the global address or the URL registered in the DDNS ...

Page 133: ...r when two or more users browse the camera images simultaneously Cannot access the camera from a cellular phone Is the URL correct Or is mobile missing at the end of the URL Check if the URL is entered correctly When accessing the camera from a cellular phone it is necessary to enter mobile at the end of the URL that is used for the camera access from a PC 14 Is the SSL encryption method different...

Page 134: ...o big to display images on the cellular phone Refer to the manuals provided with the cellular phone in use for the restrictions of image data sizes No image is displayed Older images or logs are displayed When Every time I visit the webpage is not selected for Check for newer versions of stored pages in the Temporary Internet Files section images sometimes may not be displayed on the Live page In ...

Page 135: ... there might be difficulties refreshing the picture etc Installation Guide Depending on the traffic of the network or the concentra tion of access to the camera there might be difficulties displaying the camera picture Request the camera pic ture using the web browser such as by pressing the F5 key etc No image is displayed or too dark Is the brightness setting set at an appropriate level Click th...

Page 136: ...witch is set to LOCK available size total size indication of the SD memory card to be dis played on the SD memory card tab will be KB KB Is KB KB displayed on Remaining capacity of the SD memory card tab Format the SD memory card 36 Is any recognition error received when the Diag of Mail notification or Panasonic alarm protocol notification is used Format the SD memory card 36 83 84 Isn t the SD m...

Page 137: ...Download select Enable for Automatic prompting for file downloads Click the OK button The Warning window will be displayed Click the Yes but ton Images are not displayed or not refreshed smoothly Delete temporary internet files as follows 1 Select Internet Options under Tools on the menu bar of Internet Explorer The Internet Options win dow will be displayed 2 Click the Delete Files button in the ...

Page 138: ... the driver of the dis play adapter to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows XP is installed on the PC in use 1 Right click on the desktop and select Properties from the displayed pop up menu 2 Select Settings from Display Properties and then click the Advanced button 3 Click ...

Page 139: ...following message is dis played on the information bar Pop up blocked To see this pop up or additional options click here Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The following message is dis played on the information bar This site might require the fol lowing Active X contr...

Page 140: ...lick the Custom Level button to open the Security Setting window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button Images are not fit in the frames When 120 DPI is not selected for DPI setting they may not be displayed correctly Click the Settings tab on the Propert...

Page 141: ... the system administration Image failed to transmit to the FTP server by the FTP periodic image transmission function Ex img_10010101230000 jpg Image captured at the alarm occurrence Ex img_1001010123000001 jpg Image saved manually Ex img_1001010123000001 jpg Video saved at the alarm occurrence Approx 2 MB per file Ex 10000001_101224193826_A mp4 Video that was started to be recorded on December 24...

Page 142: ...sey 07094 U S A Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca Panasonic System Networks Co Ltd 2010 N0710 3021 3TR006523DZB Printed in China For Europe and other countries Panasonic Corporation http panasonic net Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Ham...

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