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Troubleshooting
Symptom
Cause/solution
Reference
pages
Cannot access from the web
browser.
• Is the LAN cable (category 5 or better, STP*) firmly con
-
nected to the network connector of the camera?
*PAL model only
Installation
Guide
• Is the link indicator lit?
When it is not lit, connection to a LAN may not be estab-
lished or a network may be not working correctly. Check if
the cables have any contact failure or if the wiring is cor-
rect or not.
Installation
Guide
• Is the power of the camera on?
Check if the power of the camera is turned on.
Installation
Guide
• Are the set IP addresses valid?
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• Are you accessing the wrong IP address?
Check the connection as follows
With the Windows command prompt, > ping "IP address
of the camera"
If there is reply from the camera, the connection is nor-
mal.
If not, proceed either of the following.
• Reboot the camera and change the IP address by
using the Panasonic IP setup software within 20 min-
utes after the restart.
• Reboot the camera while holding down the [INITIAL
SET] button (or switch) on the camera. The camera will
be initialized and the IP address will return to the
default setting "192.168.0.10".
After the camera is initialized, access the camera and
set the IP address again. (When the camera is initial-
ized, all the settings of the camera previously config-
ured on the setup menus will be initialized.)
–
Installation
Guide
• Is "554" selected for the HTTP port number?
For the HTTP port number, select a port number other
than the following port numbers used by the camera. The
number used by the camera: 20, 21, 23, 25, 42, 53, 67,
68, 69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670,
59000 - 61000
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Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a prob-
lem is not described below.
