Problem
Cause and Solution
•
The SIP settings are incorrect.
→
Check the SIP settings (Page 105). After you check the SIP settings, if
you still cannot connect to the other party, contact your network
administrator.
•
The ID and password for digest authentication are incorrect.
→
Check that the values specified for
"Authentication ID"
and
"Authentication Password"
•
The
"SIP Transport Protocol"
setting is different from the other
party’s.
→
Set the
"SIP Transport Protocol"
setting so that it is the same as the
other party’s (Page 106, Page 113).
•
The local site settings are incorrect.
→
Confirm the local site settings. Specify the settings that are appropriate
for your usage environment (Page 111).
•
The IP address is not entered correctly.
→
Confirm that the other party’s IP address is correctly entered.
•
The SIP URI (or SIP user name) is not entered correctly.
→
Check whether the SIP URI (or SIP user name) of the other party is
entered correctly or whether it conforms to the RFC.
•
The MCU’s conference room number@IP address is not entered
correctly.
→
Check whether the conference room number and IP address of the
MCU is entered correctly.
•
When making a video conference call by entering an MCU’s conference
room number@IP address,
"SIP Server"
is set to
"ON"
.
→
Change the
"SIP Server"
setting to
"OFF"
•
The Internet connection is not established.
→
Some hubs, routers, etc. can take 10 seconds or more to establish an
Internet connection.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
If you are trying to connect to an MCU or non-Panasonic video
conference system, encryption is enabled on either your or the other
party’s side.
→
Make sure that all parties have encryption disabled (Page 91,
Page 103, Page 112).
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
126
Operating Manual
Document Version 2012-03
Additional Information
