Message
Cause and Solution
Unable to connect to network.
(XXXX XXXX)
Note
•
An error code
(consisting of
numerals) is
displayed in "XXXX
XXXX".
•
The LAN cable is not connected properly, and therefore you cannot
make a video conference call.
→
Check that the LAN cable is connected to the unit properly. Try making
a call again, after confirming that the IP address or SIP user name is
displayed on the Home screen. If transmission still fails, make a note
of the error code and contact your dealer.
Note
•
If transmission fails due to the LAN cable not being connected
properly, it may take up to 10 minutes before the IP address or SIP
user name is displayed and video conference calls can be made
after reconnecting the LAN cable.
Disconnected.
•
When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected because
encryption settings were enabled.
→
Disable encryption settings on both sides.
•
When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected for an unknown
reason.
→
Wait a while and then try making the video conference call again. If
video conference calls get disconnected repeatedly, contact your
dealer.
Call failed due to insufficient
bandwidth setting on called
site.
•
The other party’s maximum bandwidth is set to a value that cannot
support 3-party/4-party video conference calls.
→
Ask the other party to change their maximum bandwidth setting.
Feature is not available with
current connection.
•
The other party cannot display the computer’s screen because their
display does not support the selected resolution.
→
Change the resolution setting to a resolution that is supported by the
other party.
→
Contact your network administrator.
•
Tone signals could not be sent because the other party’s device does
not support tone signals.
→
Ask the other party to check their configuration.
Invalid Operation.
•
Your main video camera is not a PTZ camera supported by this unit.
→
Use a PTZ camera that is supported by this unit. For details, contact
your dealer.
•
You are trying to use a function that is not supported by your main video
camera. For example, you tried to use the pan function with a video
camera that supports only the zoom function.
→
Check whether your main video camera supports the function you are
trying to use.
Document Version 2012-03
Operating Manual
135
Additional Information
