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8.5 Troubleshooting Checklists for the NetWare
Protocol
Use the checklists in this section to identify and solve problems.
It is recommended you use MAP to get the NetWare setup and parameter values. If
you have not resolved the problem after running MAP, go through the checklists in this
section.
NetWare Checklist
• Is the print server name entered correctly? The factory-default name is
KXP_xxxxxx (xxxxxx is the serial number of the Network Card). The serial
number is located on the card.(refer to section
2.1.1 on
page 10
)
• Did you assign print queues to the printer? It is recommended you assign each
print queue to only one Network Card-connected printer. If print queues are
assigned to other network printers, the print jobs may be going to an other network
printer.
• Did you assign the printer to the type Remote Other /Unknown?
• If the PCONSOLE settings are correct, the connection between the printer and
network may have been broken. Turn the printer off and, using PCONSOLE, wait
for the status message Not Connected. Turn the printer on and the status should
change to Waiting for Job.
File Server Checklist
• Is there enough disk space on the file server and is it running?
• Is the correct file server associated with the printer? Use PCONSOLE to check
this.
• Did you have the proper rights to configure the printer?
• Are the File Server and the Print Server communicating? Run NetWare's
COMCHECK utility from any network workstation to check this.
• Are there enough user positions on the File Server? The Print Server function logs
on as a user.
