Simple Mode
[ACD Report]
An ACD report can be made with the following items included.
Group
Item
Description
Incoming Calls
Total
The number of incoming calls received by the target ICD group.
Answered
The number of incoming calls answered by the target ICD group.
Lost
The number of incoming calls to the target ICD group cancelled by
the caller.
Overflow
The number of overflowed incoming calls to the target ICD group.
Talk Time
Total
The total talking time of answered calls for the target ICD group.
(HH:MM:SS)
Average
The average talking time of answered calls for the target ICD group.
(HH:MM:SS)
Max.
The longest talking time of answered calls for the target ICD group.
(HH:MM:SS)
Wait Time
Wait Time (Answered)
Total
The total waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Average
The average waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Max.
The longest waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Wait Time (Lost)
Feature Guide
71
2.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NS1000
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 278: ...278 Feature Guide 2 28 2 Outgoing Message OGM...
Page 279: ...Section 3 Unified Messaging System Feature Guide 279...
Page 335: ...Section 4 Network Features Feature Guide 335...
Page 434: ...434 Feature Guide 4 3 6 Network ICD Group...
Page 435: ...Section 5 System Configuration and Administration Features Feature Guide 435...
Page 521: ...Section 6 Appendix Feature Guide 521...
Page 540: ...540 Feature Guide 6 5 4 PCMPR Software File Version 003 2xxxx...
Page 541: ...Feature Guide 541 Notes...
