2.2.2.9 Supervisory Feature (ACD)
Description
By specifying an ACD supervisor for extension users, the ACD supervisor can check and analyse the operating
conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and by collecting
and analysing statistical ACD report information.
Feature
Description
ICDG Management–Group
Monitor
The ACD supervisor can monitor the condition of up to 4 ICD
groups on the same screen by specifying monitoring
conditions. Furthermore, the ACD supervisor can manage up
to 64 ICD groups.
ICDG Management–ACD Report
The ACD supervisor can analyse the monitoring result as
follows:
•
Filter: Filters the monitoring result according to Group,
Agent and Call.
•
View Report: Displays the filtered monitoring result in a
format that is easy to analyse (graph, file export, or print).
The screen of a user set as an ACD supervisor is displayed as follows. There are 2 modes – Simple Mode and
Standard Mode – and the displayed information is different depending on the mode.
[Group Monitor Example]
Standard Mode
70
Feature Guide
2.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NS1000
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 278: ...278 Feature Guide 2 28 2 Outgoing Message OGM...
Page 279: ...Section 3 Unified Messaging System Feature Guide 279...
Page 335: ...Section 4 Network Features Feature Guide 335...
Page 434: ...434 Feature Guide 4 3 6 Network ICD Group...
Page 435: ...Section 5 System Configuration and Administration Features Feature Guide 435...
Page 521: ...Section 6 Appendix Feature Guide 521...
Page 540: ...540 Feature Guide 6 5 4 PCMPR Software File Version 003 2xxxx...
Page 541: ...Feature Guide 541 Notes...
