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2.2.2.5  VIP Call

Description

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed, one from each ICD group in
turn, irrespective of the order in which calls were received.

[Example]

In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.

Extn.
 101

Extn.
 102

Extn.
 103

Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)

1

6

1st

Priority

2nd

Priority

3rd

Priority

Incoming Call 

Distribution 

Group 1

(for premium 
customers)

3

5

Incoming Call 

Distribution 

Group 2

(for general 
customers)

2

4

Incoming Call 

Distribution 

Group 3  

(for special 
customers)

Distribution order:

From:  Group 1   Group 3     Groups 2 and 4

*1

1

6

2

4

3

5

Incoming Call 

Distribution 

Group 4

 

(for general 
customers)

8

3rd

Priority

8

7

7

*1

After call 3 is distributed from group 2, call 7 will be distributed from group 4 next, even though call 5 arrived earlier.

PC Programming Manual References

11.5.1  PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Settings—Miscellaneous—

VIP Call Mode

62

Feature Guide

2.2.2 Incoming Call Distribution Group Features

Summary of Contents for KX-NS1000

Page 1: ...ully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 16 before using this product KX NS1000 PCMPR Software File Version 003 20000...

Page 2: ...bles and the revision history of this Feature Guide Index Provides feature titles and important words to help you access the required information easily Compatible Telephones and Devices A list of tel...

Page 3: ...in the United States and or other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Panasonic Corporation is under licence A...

Page 4: ...Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identi...

Page 5: ...OGM Outgoing Message OHCA Off hook Call Announcement P P2P Peer to Peer PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper P MP Point to multipoint P P Point...

Page 6: ...g U UCD Uniform Call Distribution UM Unified Messaging UPS Uninterruptible Power Supply V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network VPS Voice Processing System X XDP...

Page 7: ...2 2 2 Incoming Call Distribution Group Features 50 2 2 2 1 Incoming Call Distribution Group Features SUMMARY 50 2 2 2 2 Group Call Distribution 54 2 2 2 3 Outside Destinations in Incoming Call Distrib...

Page 8: ...tomatic Route Selection ARS 134 2 9 Primary Directory Number PDN Secondary Directory Number SDN Features 140 2 9 1 Primary Directory Number PDN Secondary Directory Number SDN Extension 140 2 10 Busy L...

Page 9: ...1 Fixed Buttons 223 2 21 2 Flexible Buttons 226 2 21 3 LED Indication 230 2 21 4 Display Information 233 2 22 Administrative Information Features 235 2 22 1 Record Log Features 235 2 22 1 1 Station Me...

Page 10: ...rvices 292 3 2 1 7 Call Transfer to Outside 292 3 2 1 8 Caller ID Call Routing 293 3 2 1 9 Caller ID Screening 293 3 2 1 10 Caller Name Announcement 293 3 2 1 11 Class of Service COS 294 3 2 1 12 Comp...

Page 11: ...ery Service 317 3 2 2 14 Fax Cover Page 318 3 2 2 15 Fax Driver 318 3 2 2 16 Forwarding to a Mailbox 319 3 2 2 17 Group Distribution Lists 319 3 2 2 18 Incomplete Call Handling Service 320 3 2 2 19 Li...

Page 12: ...3 TIE Line Programming 388 4 3 1 4 Common Extension Numbering for 2 PBXs 397 4 3 2 Voice over Internet Protocol VoIP Network 398 4 3 2 1 Gateway Groups 402 4 3 2 2 Common Extension Numbering for Multi...

Page 13: ...esource Reservation 497 5 5 4 2 DSP Resource Advisor 499 5 5 5 Automatic Setup 501 5 5 6 Dynamic Host Configuration Protocol DHCP Server 503 5 5 7 Flexible Numbering Fixed Numbering 504 5 5 8 Floating...

Page 14: ...14 Feature Guide Table of Contents...

Page 15: ...Section 1 For Your Safety Feature Guide 15...

Page 16: ...and injury caused when this unit is operated or handled improperly CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classi...

Page 17: ...of DISA The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random...

Page 18: ...18 Feature Guide 1 1 1 For Your Safety...

Page 19: ...Section 2 Call Handling Features Feature Guide 19...

Page 20: ...Type Each trunk port of an optional trunk card or the mother board can be assigned a networking type Public Private or VPN Virtual Private Network Card Type Channel Protocol Type Networking Type Publi...

Page 21: ...a call with an MSN from an ISDN line to a preprogrammed destination 2 1 1 4 Multiple Subscriber Number MSN Ringing Service 3 Destination Change with the Caller s Identification Number The Calling Lin...

Page 22: ...1 OPX PS Incoming Call Distribution Group PS Ring Group UM Group VM Group DTMF DPT Fax Unit External Pager TAFAS DISA Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no Other P...

Page 23: ...usy DND If a called party is busy or in DND mode the call is redirected to the preprogrammed destination 2 1 1 6 Intercept Routing No Destination If a destination is not assigned the call is redirecte...

Page 24: ...outed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller...

Page 25: ...ll is received from trunk 01 In Day mode CLI is enabled Route to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 PC Programming Manual References 18 2 PBX Configur...

Page 26: ...call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No...

Page 27: ...ce Mail DPT Digital Integration with a VPS Explanation If the DID DDI number is 123 4567 1 Checks the number in the table Matches the number in location 0001 2 Checks the time mode In Day mode CLI is...

Page 28: ...123 456 Extn 101 The Inter digit time expired after receiving 6 The PBX finds the match in location 0003 in the table So the call is routed to extension 101 PC Programming Manual References 10 3 PBX...

Page 29: ...ation No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled a...

Page 30: ...100 Conditions To use this feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may b...

Page 31: ...0 4 CO Incoming Call MSN Table Feature Guide References 2 1 1 5 Calling Line Identification CLI Distribution 3 2 1 40 Service Group 5 1 3 Tenant Service 5 1 4 Time Service 6 1 Capacity of System Resou...

Page 32: ...hods a DIL b DID DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night 5 1 4 Time Service When the call...

Page 33: ...DID Table CLI Ring for DDI DID Day Lunch Break Night 18 4 PBX Configuration 10 4 CO Incoming Call MSN Table CLI Ring for MSN Day Lunch Break Night 14 1 PBX Configuration 6 1 Feature System Speed Dial...

Page 34: ...can be assigned to extension ports 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch...

Page 35: ...be redirected to the operator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 13 3 1 PBX Configuration 5 3 1 Optional Device Voice Message DISA System Option 1 DIS...

Page 36: ...tercept Destinations Intercept Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX PS Incoming Call Distribution Group PS Ring Group UM Group VM Group DTMF DPT Fax Unit...

Page 37: ...enabled or disabled on a system basis 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing for Extension Call IRNA Timer The IRNA timer can be set on a system basis...

Page 38: ...ption 1 DISA Intercept Intercept when all DISA ports are busy 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing DND Destination sets DND Intercept Routing to Opera...

Page 39: ...ons for calls through the ELCOT CLCOT LCOT or T1 LCOT GCOT card even when disabled If an operator tenant PBX is not assigned The extension that is connected to the lowest numbered port and is ready to...

Page 40: ...d for each time mode day lunch break night 5 1 4 Time Service on a doorphone port basis Destination Calling from Extension Doorphone Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX PS Incom...

Page 41: ...annot make calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only COS 1 Extn 100 Extn 101 COS 2 Extn 102 Extn 103 COS 3 Extn 104 Extn 105 Extn 106 Conditions Restrict...

Page 42: ...Distribution Group Group Settings Main COS 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Sett...

Page 43: ...through personal programming 2 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 2 21 3 LED Indication Display Caller s Informa...

Page 44: ...tern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 10 8 3 PBX Configuration 2 8 3 System Ring Tone Patterns Call from Others The ring tone patterns...

Page 45: ...xtension Ring Tone Pattern Plan 1 8 10 9 PBX Configuration 2 9 System System Options Option 1 PT Operation PT Ring Off Setting 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settin...

Page 46: ...e Data Line Security Setting Data Line Security cancels the Call Waiting setting 2 11 5 Data Line Security Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom...

Page 47: ...onfiguration 4 1 1 Extension Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 12 2 1 PBX Configuration 4 2 1...

Page 48: ...xtn Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy Ex...

Page 49: ...ion within an idle extension hunting group any extension that has set FWD All Calls or DND feature will be skipped and the call will go to the next extension in the group PC Programming Manual Referen...

Page 50: ...ncoming calls Calls to the group can be monitored by an extension assigned as a supervisor 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Overflow Queuing Bu...

Page 51: ...in Log out 1 Group Call Distribution 2 2 2 2 Group Call Distribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Ca...

Page 52: ...an have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution group are occupied...

Page 53: ...ution group 2 1 2 2 Internal Call Block PC Programming Manual References 2 1 4 Easy Setup Wizard PBX Setting Select the default value of Numbering Plan 11 5 1 PBX Configuration 3 5 1 Group Incoming Ca...

Page 54: ...hat received the last call Extn A Starts searching from extn B Skips extn A Received the last call Extn B Extn C Extn D Depending on system programming calls can be directed to the longest idle extens...

Page 55: ...eue immediately Member extensions do not receive the Call Waiting tone Example Group Call Waiting mode All Group call distribution method for idle extensions UCD All extensions hear the Call Waiting t...

Page 56: ...each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set If set to ring the FWD DND settings are ignored 2 3 Call Forwarding FWD Do Not Distur...

Page 57: ...3 Virtual PS 2 Virtual PS 1 ICD Group Virtual PS 4 PBX 2 TIE Cellular Company Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme the Forward settings for trunk c...

Page 58: ...Delayed ringing can be assigned for virtual PSs in the same way as for other extensions The Wrap up time feature and Automatic Log out feature are not available for virtual PSs When forwarding calls...

Page 59: ...o the caller the caller hears a ringback tone If an OGM has been sent to the caller the caller hears Music on Hold Sequence xx Redirects to sequence xx xx applies to the sequence number None Overflow...

Page 60: ...it will not be redirected This feature is also known as Hurry up Transfer Hurry up Button A flexible button can be customised as the Hurry up button The number of calls queuing before Manual Queue Re...

Page 61: ...es 2 2 2 6 Overflow Feature 2 28 2 Outgoing Message OGM 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 10 3 Forwarding a Waiting Call Manual Queue Redirection Featur...

Page 62: ...the VIP Call mode while incoming call distribution groups 2 and 4 disable the VIP Call mode Extn 101 Extn 102 Extn 103 Calls have been distributed by DIL DID DDI CLI The number in the circle is the q...

Page 63: ...rection is performed Available Destination The overflow destinations can be assigned for each incoming call distribution group and each time mode day lunch break night 5 1 4 Time Service The destinati...

Page 64: ...COT card 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 2 16 1 Direct Inward System Acce...

Page 65: ...n the incoming call distribution group is in Priority Hunting distribution method Log out Incoming call Log in Ready Ready Ready Not Ready Extn 101 Extn 102 Extn 102 Extn 103 Extn 104 Wrap up Extn 105...

Page 66: ...n a PS in Wireless XDP Parallel Mode completes a call neither the PS nor its wired telephone can have Wrap up time 5 2 4 5 Wireless XDP Parallel Mode Automatic Log out A member extension may be logged...

Page 67: ...sion Flexible Button Type Parameter Selection for Log in Log out Extension Number for Log in Log out 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 8 Wrap up Timer...

Page 68: ...ngest With Incoming Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT...

Page 69: ...is in idle status it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution group it will not...

Page 70: ...cifying monitoring conditions Furthermore the ACD supervisor can manage up to 64 ICD groups ICDG Management ACD Report The ACD supervisor can analyse the monitoring result as follows Filter Filters th...

Page 71: ...Talk Time Total The total talking time of answered calls for the target ICD group HH MM SS Average The average talking time of answered calls for the target ICD group HH MM SS Max The longest talking...

Page 72: ...time for the target agent HH MM SS Login Time The total login time for the target agent HH MM SS Not ready Time The total not ready time for the target agent HH MM SS Wrap up Time The total wrap up ti...

Page 73: ...em administrator KX NSF201 Call Centre Feature Enhancement is required to use this feature Up to 16 users can be set as an ACD supervisor through system programming The number of calls that can have m...

Page 74: ...ibution Group Miscellaneous 11 5 4 PBX Configuration 3 5 4 Group Incoming Call Distribution Group ACD Supervisor User Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospital...

Page 75: ...estinations 2 3 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 2 3 3 Do Not Disturb DND 3 FWD DND Button Group FWD Button...

Page 76: ...swer within a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Depending on the type of incoming intercom or trunk calls...

Page 77: ...ion if that extension is set as the forwarding destination Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone the forwarding ext...

Page 78: ...ng cases If a destination extension rings and then the call is redirected to the forward destination by the FWD No Answer or Busy No Answer feature If a call waits in a queue of an incoming call distr...

Page 79: ...h busy signals tones cannot be sent the PBX will continue to try to connect to the forward destination until a connection is established or the original caller hangs up If an extension goes on hook wh...

Page 80: ...ide References 2 1 1 6 Intercept Routing 2 2 1 Idle Extension Hunting 2 2 2 6 Overflow Feature 5 1 1 Class of Service COS User Manual References 1 6 1 Forwarding Calls 80 Feature Guide 2 3 2 Call Forw...

Page 81: ...ing for an idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routing Busy DND d...

Page 82: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 2 Refusing Incoming Calls Do Not Disturb DND 82 Feature Guide 2 3 3 Do Not Disturb DND...

Page 83: ...ow red flashing DND on Off FWD DND off The functions assigned to the on and flashing patterns can be changed through system programming Group FWD Button Types The FWD feature for the incoming call dis...

Page 84: ...com calls are set to be handled differently from trunk calls forwarding type forward destination DND on off a in idle mode the light patterns of the FWD DND Both button including FWD DND button fixed...

Page 85: ...s FWD DND 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Group Fwd Both Extension Number for Group Fwd External Extension Number for Group Fwd Inte...

Page 86: ...off hook 2 4 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a call automatical...

Page 87: ...Answer a call arriving at a Flexible CO or ICD Group button on which the Prime Line is assigned simply by going off hook This works even when multiple calls are received simultaneously Ringing Line de...

Page 88: ...than picking up the call While hearing the busy tone the user can check the caller s information on the LCD The call can be picked up by pressing the same DSS button again Example Outside Party 01 23...

Page 89: ...r Group 3 Extn 104 Extn 105 Call Pickup Group 2 Call Pickup Group 3 Extension User Group 4 Extn 106 Extn 107 Caller Information Display before Call Pickup This feature is available only under the foll...

Page 90: ...ture Guide References 5 1 1 Class of Service COS 6 1 Capacity of System Resources User Manual References 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup 90 Feature Guide 2 4 3 Call Pic...

Page 91: ...from an extension that placed a trunk call on Consultation Hold can be treated by this feature as either intercom calls or trunk calls depending on system programming If treated as intercom calls the...

Page 92: ...or Transferred Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 5 Automatic Answer for CO Call Option 6 Forced Automatic Answer Feature Guide References 2 5 3 In...

Page 93: ...ialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 2 6 4 Speed Dialling Personal System In this case...

Page 94: ...an SLT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled within a preprogrammed time pe...

Page 95: ...g the calling party talks to the user immediately after a confirmation tone Denying voice calling can also be selected Alternate Calling Ring Voice A caller can change the called party s preset call r...

Page 96: ...ion Number Extension Name Feature Guide References 2 21 2 Flexible Buttons User Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice 1 14 2 Using the...

Page 97: ...illing purposes 2 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 2 5 4 4 Dial Type Selection Pause Insertion A...

Page 98: ...dget Management in Extension Dial Lock 2 7 3 Extension Dial Lock CLIP Number Notification When dialling an emergency number the preassigned CLIP number for the extension will be sent as a location ide...

Page 99: ...llowed only when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call has been disconnected and a reorder tone is hea...

Page 100: ...emporarily switch from Pulse mode to DTMF mode so that the user can access special services such as computer accessed long distance calling or voice mail services To switch to DTMF mode wait for a pre...

Page 101: ...ccurately recognised by the PBX The duration of a call can be verified on SMDR using this feature 2 22 1 1 Station Message Detail Recording SMDR It is possible to select whether the PBX detects the re...

Page 102: ...When a trunk is in busy out status loop current detection is performed at fixed intervals returning the trunk to in service status once a loop current is detected An extension assigned as the manager...

Page 103: ...rom a Host PBX b Special Carrier Access code 2 5 4 9 Special Carrier Access Code c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory...

Page 104: ...a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 2 5 4 7 Pause Insertion Example Dials...

Page 105: ...s Code can be used to record only long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assig...

Page 106: ...2 7 1 Toll Restriction TRS Call Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 2 8 1 Automatic Ro...

Page 107: ...calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 2 5 5 2 Line Preference Outgoing Trunk Access A user...

Page 108: ...s off hook the preset line is selected automatically A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can override the pres...

Page 109: ...is possible to assign the same trunk to the S CO button and to a G CO button the same trunk group to more than one G CO button more than one L CO button Dialling the Trunk Access number selects a CO b...

Page 110: ...Connection 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Idle Line Access Local Access Trunk Group Access Single CO Line Access 10 7 2 PBX Configuration 2 7 2 System Class of Ser...

Page 111: ...ored 2 6 3 Last Number Redial Speed Dialling Personal Personal Programming Personal Operation with the Feature Number System Programming PC Programming only 2 6 4 Speed Dialling Personal System System...

Page 112: ...ing 2 12 1 Call Transfer Example Storing T 305 Transferring a call to extension 305 1 Available only when in system personal programming mode Secret Dialling Example When storing the number 9 123 456...

Page 113: ...ard Conditions One touch Dialling Button A flexible button can be customised as a One touch Dialling button Full One touch Dialling There is no need to go off hook before pressing the One touch Dialli...

Page 114: ...sing the REDIAL button without going on hook This can be performed several times without having to go on hook Outgoing Call Log Display by REDIAL Button Pressing the REDIAL button on a display PT whil...

Page 115: ...Redial key 10 9 PBX Configuration 2 9 System System Options Option 7 Outgoing Call Log Extension Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 7 Outgoing Call...

Page 116: ...de by System Speed Dialling It is possible to override the TRS Barring using the System Speed Dialling 2 7 1 Toll Restriction TRS Call Barring Barring System Speed Dialling Display by AUTO DIAL STORE...

Page 117: ...6 1 Capacity of System Resources User Manual References 1 2 2 Easy Dialling 1 14 1 Using the Call Log 1 14 2 Using the Directories 3 1 2 Settings on the Programming Mode Feature Guide 117 2 6 4 Speed...

Page 118: ...Numbering Fixed Numbering The following example shows how Quick Dialling numbers can be stored and utilised Location No Quick Dialling No Desired Number Quick Dialling 01 110 9110 Trunk Call Quick Dia...

Page 119: ...l automatically start being dialled Conditions Capable Telephone PT SLT T1 OPX and PS PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Dial Hot...

Page 120: ...inst the applicable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that...

Page 121: ...lls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are located and can also make cellular phone long dis...

Page 122: ...t 1 1 1 1 6 1 2 2 2 2 6 1 1 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings TRS TRS Level Day Lunch Break Night 2 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Override by Syste...

Page 123: ...level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming it is possi...

Page 124: ...Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international calls to the country where t...

Page 125: ...alls which could be possible through certain telephone company exchanges 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Check for Dial It is programmable whether TRS Barring checks the digits dialle...

Page 126: ...ement 2 7 2 Budget Management 3 TRS Barring Override by System Speed Dialling 4 Walking COS Verification Code Entry 2 7 5 Walking COS 2 7 6 Verification Code Entry 5 Extension Dial Lock PC Programming...

Page 127: ...sion user not the extension that the call was made on 2 7 5 Walking COS Pay tone service or ISDN Advice of Charge AOC service is required for this feature It is possible to select whether to disconnec...

Page 128: ...s already been locked by the extension user the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature...

Page 129: ...only applies to the next one call placed at the user s extension Toll Restriction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring...

Page 130: ...ied extension is applied 2 8 1 Automatic Route Selection ARS the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used 2 22...

Page 131: ...User Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting Feature Guide 131 2 7 5 Walking COS...

Page 132: ...d Billing code of the specified extension is applied 2 8 1 Automatic Route Selection ARS verification code is recorded on SMDR as the call originator instead of the extension number of the actual exte...

Page 133: ...Timers Counters Miscellaneous Extension PIN Lock Counter 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features User Remote Operation Walking COS Verification Code 12 1 1 PBX Configuratio...

Page 134: ...nds a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the tr...

Page 135: ...mber of digits of dialled number excluding a leading number 16 2 PBX Configuration 8 2 ARS Leading Number Leading Number 16 2 PBX Configuration 8 2 ARS Leading Number Additional Number of Digits 16 2...

Page 136: ...iority in each time block The carrier is selected in the entry order the order in which entries are listed 16 4 PBX Configuration 8 4 ARS Routing Plan Priority ARS Routing Plan Table 9 00 12 00 15 00...

Page 137: ...7 5 11 XYZ 12 4 None None 6 10 12 4 6 10 16 5 PBX Configuration 8 5 ARS Carrier TRG Priority 16 5 PBX Configuration 8 5 ARS Carrier TRG 01 TRG 96 Modify Command 12 Assign the commands to modify the d...

Page 138: ...cally according to the following settings 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings CLIP CLIP ID 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension S...

Page 139: ...he following ARS data to the PBX using PC programming 2 ARS Leading Number Exception Table 3 ARS Leading Number Table 4 ARS Routing Plan Table 6 6 Tool Import 6 7 Tool Export This is useful when a car...

Page 140: ...and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions sec...

Page 141: ...sultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call i...

Page 142: ...Boss SDN buttons Off Extn 103 Extn 101 Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Slow Green Flashing Extn 101 PDN buttons Off Off Slow R...

Page 143: ...DN buttons If none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least...

Page 144: ...ent OHCA 2 10 4 4 Whisper OHCA Alternate Calling Ring Voice It is not possible to temporarily change the called party s preset call receiving method ring tone or voice when calling a PDN extension unl...

Page 145: ...ension Portable Station Extension Settings Option 9 PDN Delayed Ringing 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Parameter Selection for SDN Extension Number for...

Page 146: ...e extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple extension users can set this feature to one trunk simultaneous...

Page 147: ...all 2 14 Conference Features e During a doorphone call 2 18 1 Doorphone Call f While Live Call Screening LCS or Two way Record is activated 3 2 2 19 Live Call Screening LCS and 3 2 2 34 Two way Record...

Page 148: ...of Service COS User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny 148 Feature G...

Page 149: ...Record is activated 3 2 2 19 Live Call Screening LCS and 3 2 2 34 Two way Record Two way Transfer f During Consultation Hold g When using a sub extension in wireless XDP parallel mode 5 2 4 5 Wireless...

Page 150: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 150 Feature Guide 2 10 3 Call Monitor...

Page 151: ...Waiting tone OHCA Whisper OHCA or none of these OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension OHCA and Whisper OHCA do not work for some telephone types In such cas...

Page 152: ...ting User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA 152 Feature Guide 2 10 4 Se...

Page 153: ...iscellaneous Caller ID Visual Caller ID Display 10 6 3 PBX Configuration 2 6 3 System Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 12 1...

Page 154: ...is feature b The called extension DPT is in the Digital XDP connection The Call Waiting tone is sent to the called extension 2 10 4 2 Call Waiting Tone While an extension is receiving OHCA if the exte...

Page 155: ...series telephone or an IP PT but forces Whisper OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any telephone However it may not work properly e g The vo...

Page 156: ...User Manual References 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA 156 Feature Guide 2 10 4 Second Call Notification to Busy Extension...

Page 157: ...th the MONITOR Button PTs with the MONITOR button can only dial in hands free mode and cannot be used for hands free conversations PC Programming Manual References 10 3 PBX Configuration 2 3 System Ti...

Page 158: ...elephones KX DT300 series KX DT500 series KX T7600 series KX T7500 series display PTs only KX T7400 series display PTs only KX NT series To enable this feature system programming is required If disabl...

Page 159: ...with others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions T...

Page 160: ...stomised as an Answer button or a Release button Such buttons are useful for headset operation It is possible to answer an incoming call by pressing an Answer button While hearing the Call Waiting ton...

Page 161: ...ine can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication PC Programming Manual References 10 6 1 PBX Configuration...

Page 162: ...trunk port This feature outputs an SMDR call record 2 22 1 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the TRS Barring level 2 7 1 Toll Rest...

Page 163: ...ion Hold a condition that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as i...

Page 164: ...ement When the preprogrammed call charge limit has been reached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected after the third...

Page 165: ...ngs Main CO CO Duration Time 60s Extension CO Duration Time 60s 15 5 PBX Configuration 7 5 TRS Miscellaneous Dial Digits Limitation After Answering Dial Digits Feature Guide References 5 1 1 Class of...

Page 166: ...calls If your telephone company sends other signals similar to CPC it is recommended not to enable CPC signal detection on outgoing trunk calls If a CPC signal is detected during a Conference call 2 1...

Page 167: ...e COS and extension settings of the main extension except key settings incoming line preference and outgoing line preference When calling from a sub extension the caller information extension number e...

Page 168: ...features such as Hold Recall and Timed Reminder that call the extension back and are set at the extension the callback is received only at the main or sub extension that set the feature When features...

Page 169: ...nt Transfer is completed after announcing the destination party Without Announcement Transfer is completed without an announcement After dialling the destination while hearing a ringback tone the orig...

Page 170: ...the first transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group centralised VM UM group or VM group The set extension...

Page 171: ...h Transfer can be performed by pressing a One touch Dialling button that has been assigned the TRANSFER command and the telephone number of the transfer destination This is useful for transferring cal...

Page 172: ...ice COS Settings Assistant Transfer to busy Extension w o BSS Operation 10 9 PBX Configuration 2 9 System System Options Option 4 DSS Key Automatic Transfer for Extension Call 12 1 1 PBX Configuration...

Page 173: ...ck tone the transferred call is connected directly to the destination Conditions General The availability of this feature depends on the SIP service provider Since the SIP service provider takes contr...

Page 174: ...in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Rec...

Page 175: ...th an SLT choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder tone is heard instead of a dial to...

Page 176: ...exible button can be customised as the Call Park button It shows the current status of the preset parking zone as follows Light pattern Status Slow red flashing Parked in the preset parking zone Off N...

Page 177: ...all Park Optional Parameter or Ringing Tone Type Number for Call Park Feature Guide References 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call Feat...

Page 178: ...on is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third...

Page 179: ...ons General Hardware Requirement User supplied music source when an external music source is assigned Volume Control It is possible to change the volume of an internal and or external music source For...

Page 180: ...look Networking 4 2 One look Networking When uploading a file to the Master unit the user can select which sites to upload the file to and the BGM number for each site When uploading to a Slave unit...

Page 181: ...y on the S CO button a PT PS user can allow another extension to join the conversation 2 14 3 Privacy Release Conditions One conference call supports a maximum of 8 parties The maximum number of parti...

Page 182: ...ar a warning tone the callback ringing will continue to be heard at the Unattended Conference originator s extension and the Disconnect Timer begins 4 When the disconnect Timer expires the conference...

Page 183: ...10 9 PBX Configuration 2 9 System System Options Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible...

Page 184: ...Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 2 11 5 Data Line Security and Executive Busy Override Deny 2...

Page 185: ...adcast Mode call can enable their own ability to speak by pressing any of their dial keys during the Broadcast Mode announcement This feature can be disabled through system programming Broadcast Mode...

Page 186: ...bers can be assigned to each group The available destinations as members of the conference group are as follows Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX PS I...

Page 187: ...of a conference group call goes on hook the call ends and all participating members will be disconnected The conference group call will reach a member extension regardless of settings such as Call For...

Page 188: ...Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 11 9 PBX Configuration 3 9 Group Conference Group Broadcast Mode Ability to Talk Automatic Answer w o Extension Set...

Page 189: ...Dial after DISA answers DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each...

Page 190: ...ion Code Entry feature number verification code verification code PIN After changing mode the new mode remains in force for the duration of the call DISA Intercept Routing Busy If the first destinatio...

Page 191: ...ettings of the specified extension Intercom call TIE line call Trunk call Call Forwarding FWD Do Not Disturb DND setting 2 3 Call Forwarding FWD Do Not Disturb DND Features Incoming Call Distribution...

Page 192: ...ll after modification according to the Caller ID table is 12341115678 the call originator is recognised as extension 200 and the Walking COS feature is automatically activated System programming is re...

Page 193: ...the dialled number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answer...

Page 194: ...nued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing N...

Page 195: ...To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs extension PINs secret c Se...

Page 196: ...l to an incoming call distribution group is answered by an outside destination member Before the call is made the PBX confirms that a DISA port is available If no DISA ports are available the call is...

Page 197: ...iving extension is set to forward the call to an extension including over a TIE connection or an outside destination the call can be forwarded automatically to an outside telephone number if the follo...

Page 198: ...on a COS basis 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Optional Device Other Extensions Accept the Call from DISA Verification Code PIN Lock Extension PIN Lock If the wrong...

Page 199: ...e Detection Silence Tone Detection DISA Tone Detection Continuous Tone Detection DISA Tone Detection Cyclic 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Intercept Destin...

Page 200: ...Group no Phone no Other PBX Extension TIE with no PBX Code Other PBX Extension TIE with PBX Code 1 A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TIE li...

Page 201: ...X Configuration 5 3 2 Optional Device Voice Message DISA Message Fax Extension Feature Guide References 2 16 1 Direct Inward System Access DISA 3 1 3 Fax Server Feature Guide 201 2 16 2 Automatic Fax...

Page 202: ...nsion user groups and external pagers One extension user group or external pager can belong to several paging groups In a One look network external pagers at any site can be assigned to a paging group...

Page 203: ...volume from the PTs and the external pagers can be changed through system programming Paging DND When DND 2 3 3 Do Not Disturb DND is set for incoming calls it is programmable whether your extension r...

Page 204: ...ystem programming 1 The default floating extension number depends on the value specified for Numbering Plan in Easy Setup 2 1 4 Easy Setup Wizard PBX Setting Select the default value of Numbering Plan...

Page 205: ...ck Ring Duration If an incoming call is not answered within a preprogrammed time period ringing stops and the call is cancelled Call Duration The call duration can be restricted by a system timer If t...

Page 206: ...uration 2 8 2 System Ring Tone Patterns Call from DOORPHONE 10 9 PBX Configuration 2 9 System System Options Option 3 Confirmation Tone Tone 1 Called by Voice 13 1 PBX Configuration 5 1 Optional Devic...

Page 207: ...preprogrammed time period If the door opener is a type that locks automatically when the door is closed it is recommended that Door Open Duration be set to 2 seconds Installation Manual References 4 7...

Page 208: ...ok If the sensor call is not answered within a specified time the call will be cancelled It is possible to set a different ring tone pattern for calls received from each external sensor to distinguish...

Page 209: ...fer Executive Busy Override 2 10 2 Executive Busy Override Sensor call information is output on SMDR Installation Manual References 4 7 1 DOORPHONE Card KX NS0161 4 9 Connecting to a Doorphone Door Op...

Page 210: ...to communicate correctly with the PBX Confirm compatibility with the manufacturer of a device before installing it Each external relay port has a COS assigned This and the COS of an extension determin...

Page 211: ...FSK and DTMF Calling Line Identification Presentation CLIP Caller s information which is sent from an ISDN line 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP Automatic Number I...

Page 212: ...on refer to 11 1 3 PBX Configuration 3 1 3 Group Trunk Group Caller ID Modification Leading Digits in PC Programming Manual Example 012 Local International Call Data 1 Local International Call Data 2...

Page 213: ...00987654321 001987654321 1 Remove the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each locati...

Page 214: ...e automatically added to the telephone number through system programming for calling back When the caller s number exceeds 16 digits the SLT receives only the first 16 digits not counting the precedin...

Page 215: ...on Wired Extension Extension Settings Option 8 Extension Caller ID Sending Incoming Call Wait Timer for Extension Caller ID 14 1 PBX Configuration 6 1 Feature System Speed Dial 11 1 3 PBX Configuratio...

Page 216: ...as the Call Log button for the extension or an incoming call distribution group The button light shows the current status as follows Light pattern Status Red on There is unchecked information Off All...

Page 217: ...oup Calls If the original destination of a call is an incoming call distribution group and the call is not answered the information is logged in the call log for the group If it is answered the inform...

Page 218: ...e 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 5 Incoming Call Display Option 7 Incoming Call Log Memory Feature Guide References 2 6 4 Speed Dialling Personal S...

Page 219: ...sion 2 25 1 Dial Tone It is possible to set Message Waiting while hearing a ringback tone busy tone or DND tone Messages are always left on the original destination extension regardless of that extens...

Page 220: ...Dial Tone Distinctive Dial Tone 10 9 PBX Configuration 2 9 System System Options Option 5 SLT Message Waiting Lamp Pattern 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Typ...

Page 221: ...be used by that extension user Note The means a parameter to be entered when assigning a message at an individual extension Up to seven s can be stored for each message Conditions An extension user ca...

Page 222: ...ferences 6 1 Capacity of System Resources User Manual References 1 6 2 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming Mode 222 Feature Guide 2 20...

Page 223: ...to select data from the Call Directory and the System Feature Access Menu on the display ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit...

Page 224: ...TORE Used for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature button PAUSE...

Page 225: ...s programmed to correspond to an extension DSS buttons can also be reassigned to other features PF Programmable Feature Used to access a preprogrammed feature with one touch no default Conditions Cert...

Page 226: ...to leave a message waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both 1 Used to perform the FWD or DND feature for the extension The featu...

Page 227: ...itching Mode Automatic Manual 1 Used to switch between the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to rec...

Page 228: ...details about available flexible button types see 5 2 2 1 KX UT Series SIP Phones Self Labelling Up to 12 characters can be assigned to the LCD of each flexible button through personal system program...

Page 229: ...User Manual References 1 14 4 Self Labelling KX NT366 KX NT553 KX NT556 KX NT560 KX UT248 KX UT670 only 3 1 3 Customising the Buttons Feature Guide 229 2 21 2 Flexible Buttons...

Page 230: ...Red on No message s present no incoming call Off 2 Light Pattern of the Line Status Buttons Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line St...

Page 231: ...sion Status Button Light Pattern Corresponding Extension Status Button DSS Off Idle Red on Busy Incoming call 1 DND for trunk calls Rapid red flashing Incoming call 2 1 Only when Call Pickup by a DSS...

Page 232: ...D Option 1 PT Fwd DND DND LED Option 4 DSS Key DSS key mode for Incoming Call Feature Guide References 2 2 2 2 Group Call Distribution 2 2 2 7 Log in Log out 2 3 Call Forwarding FWD Do Not Disturb DND...

Page 233: ...y symbol and the decimal point are programmable Call duration during a trunk call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display language through personal prog...

Page 234: ...ch when Start Talking 14 2 PBX Configuration 6 2 Feature Hotel Charge Charge Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 18 1 PBX Configu...

Page 235: ...mpatible terminal emulator via LAN 2 SMDR Output Data The following data will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoi...

Page 236: ...Code 10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234...

Page 237: ...he call Also shows the following codes Dxxx Outgoing trunk call from a doorphone xxx doorphone number 2 18 1 Doorphone Call Txxx Outgoing trunk call by TIE line service xxx trunk group number xxx Veri...

Page 238: ...umber is added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out s...

Page 239: ...l Incoming trunk call Controls whether the incoming trunk calls are shown 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Incoming Call Outgoing intercom call Controls whether the...

Page 240: ...four digits of the dialled telephone number and any additional digits after connection will be shown as X e g 123 456 XXXX 19 1 PBX Configuration 11 1 Maintenance Main SMDR Options Option Privacy Mode...

Page 241: ...SMDR SMDR Format Blank Footer Length Number of Lines The page length should be at least four lines longer than the skip perforation length Explanation Skip Perforation Page Length Machine Perforation...

Page 242: ...character Select an appropriate value depending on the requirements of the PC or printer 19 1 PBX Configuration 11 1 Maintenance Main RS 232C Communication Stop Bit If a call is transferred to an ICD...

Page 243: ...Call Printout SMDR 14 2 PBX Configuration 6 2 Feature Hotel Charge Main SMDR for External Hotel Application 2 Printing Message 1 8 Charge Charge Options Currency 19 1 PBX Configuration 11 1 Maintenanc...

Page 244: ...an external PC Conditions To be able to use this feature through system programming it is required to enable this feature and register the IP address of the Syslog server PC Programming Manual Referen...

Page 245: ...ed as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connected PC can then be used to...

Page 246: ...harge e g 45 12 or 45 12 3 Margin Tax Rate Assignment It is possible to add a margin and a tax to the call charges The call charge rate per meter indication is programmable on a trunk group basis Calc...

Page 247: ...ter Print Out All Extensions 775 00194 00 102 00073 00 776 00161 00 107 00033 00 104 00194 00 105 00073 00 106 00161 00 Note extension or verification code number Conditions General Call Charge Refere...

Page 248: ...s Meter Start on Answer Detection Feature Guide References 2 7 6 Verification Code Entry 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 12 1 Using the Telephones in...

Page 249: ...s the hotel operator can set a timed reminder for a room remotely 2 24 4 Timed Reminder SMDR for External Hotel Application Hospitality feature data including check in 1 check out 1 and timed reminder...

Page 250: ...showing these charges as well as call charges can be printed If necessary the guest charge data entered can be edited later and the bill reprinted Cleaned up Switches the status of selected room exten...

Page 251: ...one of each type of Room Status Control button can be assigned Extensions associated with rooms must be one of the following types PT KX UT SIP general SIP SLT ISDN Extension T1 OPX PSs cannot be che...

Page 252: ...User Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 4 1 3 Supervisory Monitor ACD Control 252 Feature Guide 2 23 2 Room Status Control...

Page 253: ...ling Bill SMDR for Minibar Checkout Billing Bill SMDR for Others A name that appears on the display telephone of the hotel operator 14 2 PBX Configuration 6 2 Feature Hotel Charge Bill Checkout Billin...

Page 254: ...own 4 The extension number and name 5 A list of all calls made and call charges using the same format as SMDR output Pattern B 2 22 1 1 Station Message Detail Recording SMDR 6 The total charge for eac...

Page 255: ...BX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellaneous Options Call Log for Built in ACD Report 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main Ex...

Page 256: ...ecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the wrong PIN is entered three times the line will be disconnected If the wrong PIN is entered...

Page 257: ...User Manual References 3 1 2 Settings on the Programming Mode 4 1 2 Manager Programming Feature Guide 257 2 24 1 Extension Personal Identification Number PIN...

Page 258: ...ture Conditions Extension Dial Lock 2 7 3 Extension Dial Lock and the extension personal identification number PIN 2 24 1 Extension Personal Identification Number PIN will not be cleared by this featu...

Page 259: ...User Manual References 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear Feature Guide 259 2 24 2 Extension Feature Clear...

Page 260: ...the DSS Console is continuously used with the PT after Walking Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC...

Page 261: ...o Service in mode and switch locations with another extension with a simple operation This is ideal for when the same telephone is used by multiple extension users who work in shifts Service out mode...

Page 262: ...extension user of extension 102 switches extension settings and changes his extension to Service in mode Conditions This feature is not available for PSs ISDN extensions T1 OPX extensions or SIP exte...

Page 263: ...2 Outgoing Message OGM A different message can be assigned for each time mode day lunch break night 5 1 4 Time Service PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counte...

Page 264: ...called PS is being searched for Any of the features below are performed Account Code Entry Consultation Hold Answering a Timed Reminder call with no message Answering a sensor call Tone 4A 4B This ton...

Page 265: ...ming Manual References 10 9 PBX Configuration 2 9 System System Options Option 3 Dial Tone Distinctive Dial Tone Dial Tone Dial Tone for Extension Dial Tone Dial Tone for ARS Feature Guide 265 2 25 1...

Page 266: ...the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conversation is esta...

Page 267: ...ion Tone Tone 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from DOORPHONE Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone To...

Page 268: ...Server CTI Server PC PC LAN LAN PBX Mother Board Conditions CTI application software must be installed on the connected PC In addition KX NSF101 Activation Key for CTI interface is required to use CTI...

Page 269: ...References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Dial Information CTI 10 9 PBX Configuration 2 9 System System Options Option 6 CTI Feature Guide 269 2 26 1 Computer Tele...

Page 270: ...d answering calls directly from Outlook Users who have Unified Messaging mailboxes can also use Microsoft Outlook to access their messages through the e mail interface 3 3 1 Integration with Microsoft...

Page 271: ...n the mother board A Mobile UC is registered to the PBX as a general SIP phone Therefore the same activation key registration is necessary as for other general SIP phones A Mobile UC connects to the P...

Page 272: ...ing calls 2 2 2 3 Outside Destinations in Incoming Call Distribution Group Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone th...

Page 273: ...en LCOT is used for the trunk the system cannot detect call disconnection Therefore the system disconnects the trunk side after transferring the call unscreened transfer PC Programming Manual Referenc...

Page 274: ...form the BGM feature Changing this setting may affect the number of simultaneous IP extension and IP trunk calls available on the mother board BGM External Hardware requirement A user supplied externa...

Page 275: ...User Manual References 1 9 8 Turning on the Background Music BGM 2 1 4 Turning on the External Background Music BGM Feature Guide 275 2 28 1 Background Music BGM...

Page 276: ...he Master unit However in feature operation a PBX can use only the messages stored locally When an OGM is sent to an outside caller the OGM is provided by the unit to which the caller is connected The...

Page 277: ...L Card KX NS0112 PC Programming Manual References 2 1 4 Easy Setup Wizard PBX Setting Select the default value of Numbering Plan 7 2 5 Utility File Message File Transfer PC to PBX 7 2 6 Utility File...

Page 278: ...278 Feature Guide 2 28 2 Outgoing Message OGM...

Page 279: ...Section 3 Unified Messaging System Feature Guide 279...

Page 280: ...system manager s duties include setting up mailboxes assigning COS settings and changing the service mode UM Ports and the UM Group The PBX initially provides two ports called UM ports for use by the...

Page 281: ...ter unit decreases accordingly for each UM port For example if the Master unit has 10 Unified Messaging ports the maximum number of extensions becomes 640 default maximum 10 10 540 This limitation doe...

Page 282: ...tallation Manual References 4 3 2 Storage Memory Card installed by default Storage Memory S Card KX NS0135 Storage Memory M Card KX NS0136 Storage Memory L Card KX NS0137 5 10 Configuration of Users P...

Page 283: ...on Manual References 5 12 Automatic Configuration of Mailboxes 3 1 2 2 Custom Service Builder Description Allows the System Administrator to create Custom Services visually using Web Maintenance Conso...

Page 284: ...ox reaches a certain level Set whether to delete messages from the mailbox after backup Set whether all messages or just old messages are backed up A record of backup information Description Completio...

Page 285: ...eport 1 2 Mailbox Usage Report 1 2 Fax Transfer Report 2 Call Handling Statistics Report 2 Custom Service Report 2 Message Status Report Subscriber Setup Report Security Information Report Hourly Stat...

Page 286: ...r can also choose to set a default password for subscribers mailboxes If this setting is enabled a default password is automatically assigned when mailboxes are created PC Programming Manual Reference...

Page 287: ...tion 4 1 Service Settings Caller ID PIN Call Routing Call Transfer for Day Night Lunch and Break service 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing Call Transfer for Day Nig...

Page 288: ...number is included in the header 24 4 UM Configuration 5 4 System Parameters Parameters Fax Management Fax Properties Printed Information Fax activity is recorded in the fax report 3 1 2 6 System Repo...

Page 289: ...therefore placed into a separate group PC Programming Manual References 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing 23 2 UM Configuration 4 2 Service Settings Parameters Alt...

Page 290: ...stom Service option is set to transfer callers to Automated Attendant service 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting External MSG Delivery Auto FWD Personal Custom Serv 23 3 UM Conf...

Page 291: ...sper OHCA 2 10 4 4 Whisper OHCA Automatic recording will not be performed when both the target extension and the other party are ISDN extensions Conversations recorded with this feature are backed up...

Page 292: ...ing Call Service Parameter Day Night Lunch and Break Mode Incoming Call Service Prompt 3 2 1 7 Call Transfer to Outside Description Enables the Unified Messaging system to transfer a call to a trunk f...

Page 293: ...Screening Description Allows the Unified Messaging system to announce the name of the caller when transferring a call to an extension from a preprogrammed caller e g You have a call from name of call...

Page 294: ...ersonal Caller Name Announcement Manager Operation 2 2 1 System Manager Features Setting Class of Service COS Parameters 2 2 2 Message Manager Features Recording Messages To record system caller names...

Page 295: ...4 UM Configuration 5 4 System Parameters Parameters Daily Hours Setting User Manual References Subscriber Operation 1 8 4 Sending Messages Receiving External Delivery Messages Manager Operation 2 2 1...

Page 296: ...ch password is assigned an operation If a password is entered correctly the caller is handled by the password s preprogrammed operation Custom Service Messages Press 1 for Sales press 2 for Service et...

Page 297: ...1 2 UM Configuration 1 2 Mailbox Settings Full Setting First Name 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Last Name 21 1 UM Configuration 2 Class of Service Directory Listing 3 2 1...

Page 298: ...stom Service Conditions An interview mailbox cannot be specified as the mailbox for storing faxes PC Programming Manual References Section 22 UM Configuration 3 UM Extension Trunk Service 3 2 1 20 Hol...

Page 299: ...ng Also it is possible to set whether the password personal greeting and owner name settings are deleted upon check out PC Programming Manual References 21 1 UM Configuration 2 Class of Service Hospit...

Page 300: ...ler by playing a series of prerecorded questions and recording the caller s responses As the callers answer questions they are recorded into an interview mailbox After a caller records the answers the...

Page 301: ...dant service or Custom Service Conditions This feature is only available when a The subscriber s name has been recorded b The subscriber s extension number is set c The Directory Listing parameter for...

Page 302: ...when they have new messages both voice and fax The notification will contain the message sender s information the length of the message the number of messages new old and a callback number if programm...

Page 303: ...E mail Text Message Device Device No 1 2 3 E mail Address E mail Text Message Device Device No 1 2 3 Notification Type E mail Text Message Device Device No 1 2 3 Only Urgent Messages E mail Text Mess...

Page 304: ...ck when the subscriber answers the call Notifications can be scheduled The System Administrator can program 2 different time frames for example 9 AM to 12 PM and 8 PM to 10 PM independently for each d...

Page 305: ...s Setting Up Message Waiting Notification 3 2 1 32 Multilingual Service Description Allows a maximum of 8 languages to be used for system prompts The System Administrator can select 5 languages for th...

Page 306: ...p Incoming Call Distribution Group Calls can be directed to an operator when a A caller does not or cannot send any DTMF signals to the Unified Messaging system i e the caller does not dial any digits...

Page 307: ...ice callers can be required to enter a PIN number in order to be directed to a destination PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Mailbox Parameters...

Page 308: ...Automated Attendant AA 3 2 1 15 Custom Service 3 2 1 19 Fax Service 3 2 1 25 Interview Service 3 2 1 44 Transfer to Mailbox 3 2 1 46 Voice Mail Service 3 2 1 39 Remote Time Service Set Description All...

Page 309: ...e selected using this name label data Primary can be specified by selecting one of the stored languages and become the default setting unless another language is selected in the system setting Note Sy...

Page 310: ...he call to a specified mailbox Calls reach the Transfer to Mailbox Service when the Incoming Call Service of a trunk group or port is set to Transfer to Mailbox PC Programming Manual References 22 1 U...

Page 311: ...a trunk group or port is set to Voice Mail Service 22 1 UM Configuration 3 1 UM Extension Trunk Service Service Group Day Night Lunch and Break Mode Incoming Call Service b The call service of a Holid...

Page 312: ...your message Subscribers need to request the Auto Receipt when they send messages Conditions This feature is not available when the System Manager sends a Broadcasting Message The reception of Extern...

Page 313: ...irectly without entering the mailbox number A subscriber manager can log in to his or her mailbox directly by dialling a Unified Messaging extension number directly from his or her extension calling t...

Page 314: ...s Conditions If there is more than one new message in the mailbox it can be set whether or not messages will be played continuously without system prompts 21 1 UM Configuration 2 Class of Service Mail...

Page 315: ...ption By combining the settings for Call Transfer and Incomplete Call Handling you can create a call handling scenario for your extension Up to 20 scenarios can be created and a scenario can be assign...

Page 316: ...2 Message Manager Features Setting Up Message Waiting Notification 3 2 2 10 Caller ID Callback Description Enables a subscriber to call back a message sender with the Caller ID number attached to the...

Page 317: ...fied time or immediately This feature also allows the receiver to reply to the message without having to specify the mailbox number Further an External Message Delivery List allows a subscriber to sen...

Page 318: ...ers First Name Last Name System name 24 4 UM Configuration 5 4 System Parameters Parameters Fax Management Fax Properties System Name Up to 25 characters System fax number 24 4 UM Configuration 5 4 Sy...

Page 319: ...types of Group Distribution Lists Group Distribution List Personal Allows a subscriber to simultaneously send a message to several mailboxes These lists can be created or edited by the System Administ...

Page 320: ...Screening LCS Description Allows the subscriber to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to b...

Page 321: ...PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 4 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 4 21 1 UM Configuration 2 Class of Ser...

Page 322: ...lass of Service Mailbox Mailbox Capacity Warning Selection Mailbox Capacity Maximum Message Time Limited min 3 2 2 22 Manager Service Switching Description Allows a subscriber to access the System Man...

Page 323: ...Transfer to Mailbox Transfer to Extension Transfer to Voice Mail Service Transfer to Automated Attendant Service Custom Service Transfer to Operator Transfer to Outside Page the Party Repeat Greeting...

Page 324: ...ng for Caller ID Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers Each greeting can be assigned to a maximum of 8...

Page 325: ...Box until the time specified in System Maintenance Start Time on the following day Until then the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Me...

Page 326: ...ed by dialling 0 however when setting this feature the extension number not 0 must be specified PC Programming Manual References 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings 20...

Page 327: ...etings No Answer Greeting Busy Signal Greeting After Hours Greeting Note If the simplified tutorial was selected through system programming Busy Signal Greeting and After Hours Greeting cannot be reco...

Page 328: ...2 2 2 Message Manager Features Setting the Timed Reminder 3 2 2 33 Toll Saver Description Allows a subscriber to check his or her mailbox from preprogrammed Caller ID numbers the DID number or the tel...

Page 329: ...or Two way Transfer The maximum recording time for other messages will automatically be set to 60 minutes Note You should inform the other party that the conversation will be recorded before beginnin...

Page 330: ...ger to specify a message as Urgent When a subscriber listens to messages urgent messages will be given priority over other messages in a mailbox i e they will be played first if the First Playback Urg...

Page 331: ...mailbox 5 2 4 5 Wireless XDP Parallel Mode PC Programming Manual References 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Extension Number for Voice Mail Transfer 12 2 3 PB...

Page 332: ...ileges PC Programming Manual References Section 20 UM Configuration 1 Mailbox Settings 22 1 UM Configuration 3 1 UM Extension Trunk Service Service Group Day Night Lunch and Break Mode Incoming Call S...

Page 333: ...tem To reduce the possibility that PBX performance will be affected the account in Microsoft Outlook that is set up to access the subscriber s mailbox should be set to off line mode For details about...

Page 334: ...rformance will be affected the account in the e mail client that is set up to access the subscriber s mailbox should be set to off line mode For details about off line mode refer to the e mail client...

Page 335: ...Section 4 Network Features Feature Guide 335...

Page 336: ...vides voice communication on the Internet for free In this way with VoIP technology based on the SIP protocol the cost of voice communication can be much cheaper than conventional telephone networks P...

Page 337: ...s 8 3 SIP Trunks PC Programming Manual References 9 9 PBX Configuration 1 1 Configuration Slot V SIPGW Shelf Property 9 11 PBX Configuration 1 1 Configuration Slot V SIPGW Port Property Feature Guide...

Page 338: ...ype 2 9 28 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Main Port Type 3 For BRI only 9 27 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Access Mode Note P...

Page 339: ...es of different PBXs using UUS types 1 Advice of Charge AOC The PBX can receive the call charge information on ISDN lines from the telephone company 4 1 2 3 Advice of Charge AOC Call Forwarding CF by...

Page 340: ...onfiguration a maximum of eight ISDN terminal devices can be connected to the port However only a maximum of two devices can be used simultaneously Conditions Overlap En bloc For each ISDN port either...

Page 341: ...configuration can be set automatically through system programming 6 2 Tool BRI Automatic Configuration The following items will be set by making and receiving a call using the subscriber number assig...

Page 342: ...swers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP COLP can b...

Page 343: ...ne Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG When forwarding calls to a public trunk system programming selects whether the CLIP nu...

Page 344: ...ces 2 21 2 Flexible Buttons User Manual References 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP 1 9 5...

Page 345: ...No One DSS1 protocol A DPT user can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the preprogrammed limit an extension user can...

Page 346: ...n the destination in the PBX does not answer within a preprogrammed time period When the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination a...

Page 347: ...o use this feature PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 10 7 1 PBX Configuration 2 7 1 System Class of Se...

Page 348: ...567 ISDN FWD Call Forwarding CF by ISDN P P PBX Outside Party Outside Caller Extn 1011 Dials 01 45 6789 01 23 4567 ISDN PBX Conditions This feature complies with the following European Telecommunicati...

Page 349: ...S Settings CO SMDR CF MSN Feature Guide References 2 3 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 2 3 2 Call Forwarding FWD User Manual References 1 6 1 Forwarding Calls Feature Guide 349 4 1 2...

Page 350: ...rvice ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telephone company The TRS Barring feature is a...

Page 351: ...feature can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possible 2 12 1 Call Transfer The call charges...

Page 352: ...this feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis PC Programming Manual References 9 27 PBX Configuration 1 1 Configuration...

Page 353: ...onditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service PC Programming Manual Refe...

Page 354: ...mming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered within 1...

Page 355: ...omised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Programming Manual References 12 1 4 PBX Con...

Page 356: ...nit or Slave unit The PBX at each site is often referred to as the local PBX Physical Connection Conceptual View PBX Site 1 Site 2 Site 3 Site 1 Master Unit PBX Site 2 PBX Slave Unit Site 3 Slave Unit...

Page 357: ...e programmed to connect to a secondary PBX if their primary PBX becomes unavailable A failover UM group can be specified for each UM group so that if a UM group s unit goes offline calls directed to i...

Page 358: ...PBX in a One look network The PBX can acquire the current time either automatically from the Master unit an NTP Network Time Protocol server or caller ID information over ISDN or the time can be set m...

Page 359: ...nd ICD groups 2 2 2 Incoming Call Distribution Group Features can contain extensions from multiple sites and therefore multiple time zones For time sensitive operations such as Time Service 5 1 4 Time...

Page 360: ...10 1 1 PBX Configuration 2 1 1 System Date Time Date Time Setting 10 1 2 PBX Configuration 2 1 2 System Date Time SNTP Daylight Saving Feature Guide References 5 5 2 PC Programming 360 Feature Guide 4...

Page 361: ...mpler All units can be programmed from one location This simple setup and programming means that the PBX network can be expanded with considerably less effort Extensions are managed so they behave as...

Page 362: ...4 1 One look Network 8 4 3 H 323 QSIG Network 8 4 4 Working with Multiple PBX Networks Feature Guide References 4 3 1 TIE Line Service 4 3 2 Voice over Internet Protocol VoIP Network 362 Feature Guid...

Page 363: ...up Master unit 4 2 3 1 Backup Master Mode and Isolated Mode Isolated Mode If the Master unit fails and either 1 there is no Backup Master unit or 2 the Backup Master unit also fails the Slave units co...

Page 364: ...status The designated Slave unit will switch to Backup Master mode and the other Slave units will use the Backup Master unit as the Master unit Normal Operation Backup Master Operation Master Unit Sla...

Page 365: ...thin a preset Master Site connection monitor time When the Master unit or Master Backup unit recovers it does not automatically reassume operation as the Master unit Operation must be resumed manually...

Page 366: ...e from an ISDN line Caller ID or NTP or if the time is set manually it continues to use that method If the unit was retrieving the current time from the Master unit it continues using the time it had...

Page 367: ...e other than the Backup Master unit including the Master unit the setting is ignored Installation Manual References 2 1 1 System Configurations One look Networking Survivability 8 4 2 One look Network...

Page 368: ...BX When you register an IP extension you can specify the site to use for the secondary PBX connection The secondary PBX must contain the same type of card to which the extension is registered at the p...

Page 369: ...gured on the extension only no programming is necessary at the primary PBX If the Master unit has gone offline extensions cannot reconnect to it until it has been returned to normal operation For IP P...

Page 370: ...ons specify the Backup Master unit as their secondary PBX additional activation keys are not necessary KX UT extensions connected over a remote connection via an SBC are subject to further limitations...

Page 371: ...r UM group is specified the system handles the call according to Intercept Routing No Destination 2 1 1 7 Intercept Routing No Destination Failover redirection does not cascade if the failover destina...

Page 372: ...roperty BRI Port Network Numbering Plan Trunk Property 9 28 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network Numbering Plan Trunk Property Conditions A TIE line connection can b...

Page 373: ...Dials 2011 TIE Line Interface Explanation To use this method it is necessary to change the first one or two digits of extension numbers of either PBX e g 10XX for PBX 1 20XX for PBX 2 to allow calls t...

Page 374: ...011 Extn 1012 Dials 7 953 1011 Dials 7 952 1011 TIE line access no Extn no PBX code Interface Explanation To use this method it is necessary to know each PBX code in order to identify the location of...

Page 375: ...to the extension at PBX 2 even when using the PBX Code method a Incoming Trunk Call Destination Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk Interface...

Page 376: ...side Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 951 Explanation An outside caller dials 123 4567 The call reaches the destination extensi...

Page 377: ...567 211 4567 Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access nu...

Page 378: ...TRG 2 Extn 1011 Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access n...

Page 379: ...phone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the...

Page 380: ...hrough this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk group is unable to make outgoing calls b...

Page 381: ...Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verif...

Page 382: ...TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 1001 Dials 7 952 verification code en...

Page 383: ...sed Billing Code for ARS to PBX 1 an extension s verification code can be sent to PBX 2 automatically without the extension having to dial the verification code 12 1 1 PBX Configuration 4 1 1 Extensio...

Page 384: ...Access Code 47 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Num...

Page 385: ...952 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444...

Page 386: ...Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call...

Page 387: ...3 4567 23 4567 Outside Caller TRG 2 DISA PBX 1 PBX Code 951 PBX 2 PBX Code 952 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone nu...

Page 388: ...used to remove digits from and add a number to the dialled number of the TIE line call This modification may be needed depending on the TIE line network configuration 17 1 PBX Configuration 9 1 Priva...

Page 389: ...oup TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialling 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with PBX Code 10 6 1 PBX Configurati...

Page 390: ...n 01 The hunt sequence by dialling 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialling 7 PBX Code 953 XXXX The 1st route trunk gr...

Page 391: ...of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX...

Page 392: ...Table of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of P...

Page 393: ...a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or...

Page 394: ...r 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of the own PBX Sends reorder tone or s...

Page 395: ...P 9 12 2 PBX Configuration 1 1 Configuration Slot Shelf Property Virtual IP Gateway Hunt Pattern 9 27 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Prope...

Page 396: ...g Call DDI DID Table DDI DID Destination Day Lunch Break Night 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Routing to Operator No Destination Destination is not programmed 396...

Page 397: ...there is no match the PBX then checks the TIE Line Routing Table for a corresponding entry If an entry is found the call is sent to the connected PBX Case 1 Extension 1012 of PBX 1 dials extension nu...

Page 398: ...as Voice over IP VoIP This PBX uses the H 323 standard for VoIP communication VoIP networks support private network communications using TIE line service Example PBX 1 PBX 2 Extn 1000 Extn 1999 Extn 2...

Page 399: ...ed through the VoIP ports designated as trunk group 2 IP Gateway IP address assignment for the local PBX and other PBXs Programming Example Destination Leading No IP Address 2 200 45 11 35 3 199 176 6...

Page 400: ...in the Quick Dialling Table the call will be automatically rerouted to a trunk as specified by the corresponding destination number When a call is made using the VoIP network if the PBX does not rece...

Page 401: ...possible to select whether faxes are sent using analogue or T 38 protocol signals Conditions Some QSIG services are available 4 3 4 QSIG Standard Features TRS Call Barring settings apply to calls rero...

Page 402: ...y or not available the call slides to the next available device Example PBX 1 V IPGW Private IP Network PBX 2 V IPGW 1 V IPGW 2 PBX 3 V IPGW 3 V IPGW 4 Gateway Settings List 1 V IPGW 1 GW Group 1 2 V...

Page 403: ...is dialled the PBX first searches local extensions for a matching number If there is no match the PBX then checks the TIE Line Routing Table for the Gateway Group for a corresponding entry If an entr...

Page 404: ...ons for each leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distribution Port Group 1 1 1 CDPG 1 1 2 CDPG 2 1 1 8 CDPG 2 2 1 CDPG 1 2 2 8 CDPG 3 1 9 13 PBX Co...

Page 405: ...ority CDPG The call is routed to Port 1 of the first card The call is rerouted to Port 1 of the second card Port 1 of the first card is busy Port 1 of the second card is available The call is answered...

Page 406: ...s a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the tru...

Page 407: ...nual References 9 27 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 28 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network...

Page 408: ...dentification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to...

Page 409: ...ntation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG network 4 3 4 3 Call Forwarding CF by QSIG Call Transf...

Page 410: ...is answered CLIP CNIP Example 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc...

Page 411: ...rt Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 28 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary S...

Page 412: ...Trunk Calls 1001 Call to 2000 1 Forwarded to 1001 2 3 Extn 1000 Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 T...

Page 413: ...CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 28 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rer...

Page 414: ...ransferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destination of extension 2000 Conditions Thi...

Page 415: ...n Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY User Manual References 1 4 1 Transferring a Call Call Transfer Feature...

Page 416: ...ng CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set only one CCBS The last setting...

Page 417: ...on another PBX is busy Automatic Callback Busy can be used as a Standard QSIG feature 4 3 4 5 Completion of Calls to Busy Subscriber CCBS by QSIG The caller will be informed an extension is busy with...

Page 418: ...n the branch office cannot call the president 2 1 2 2 Internal Call Block 5 1 1 Class of Service COS During a Call with Another Party Feature Description and Reference Transfer to Busy Extension using...

Page 419: ...call will be terminated at this time Directed Call Pickup When dialling using the PBX Code Method Access with PBX Code Dial as follows TIE Line Access Number PBX Code of ringing extension Directed Ca...

Page 420: ...1001 busy Extn 1001 Extn 2002 Monitor extension Monitor extension Programming Procedure 1 Routing Table Assignment TIE Line Routing and Modification tables must have been programmed in advance for al...

Page 421: ...the PBX Disabled Receive information from other PBXs forward it to other QSIG ports of the PBX Set the transmission setting for each port according to the layout of your network so that extension sta...

Page 422: ...ns Table Index No Network Extn No Network Extn Name 001 2001 Branch 1 T Durden 002 2002 Branch 1 M Singer 003 4001 Branch 2 R Paulson 250 When using the PBX Access Code numbering method the relevant a...

Page 423: ...sions or have extensions monitored refer to the corresponding Feature Guide Each of Network PBX IDs 1 8 can only be assigned to one PBX within a network Assigning the same Network PBX ID to two PBXs w...

Page 424: ...9 27 PBX Configuration 1 1 Configuration Slot Port Property BRI Port ISDN CO Networking Data Transfer 9 28 PBX Configuration 1 1 Configuration Slot Port Property PRI Port CO Setting Networking Data T...

Page 425: ...Recorded Message Direct Mailbox Access Trunk Service Automatic Time Mode Notification for Incoming Call Caller s Identification Notification Status Notification Voice message number display Trunk Call...

Page 426: ...runk call so the call is forwarded to the Unified Messaging system and answered by mailbox 201 If the outside caller leaves a message the Unified Messaging system sends a Message Waiting notification...

Page 427: ...er on the Unified Messaging system Multiple Voice Mail Services More than one PBX in a network can provide voice mail services to extensions connected to other PBXs Conditions General This section exp...

Page 428: ...digits Voice Mail VM Transfer Button A flexible button can be customised as the VM Transfer button with the floating extension number of the UM group KX NS1000 PBX or VM group KX TDA KX TDE KX NCP se...

Page 429: ...stallation ISDN Standard Mode for PRI23 Card 17 1 PBX Configuration 9 1 Private Network TIE Table Enhanced QSIG 17 2 PBX Configuration 9 2 Private Network Network Data Transmission 17 5 PBX Configurat...

Page 430: ...elected 2 2 2 2 Group Call Distribution PBX 2 PBX 1 Private network PBX 5 PBX 4 PBX 3 ICD Group ICD Group ICD Group ICD Group Telephone Company ICD Group Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual...

Page 431: ...all is forwarded to CO 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 9 Mobile Extension 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Setting...

Page 432: ...rivate network channels are needed to forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to...

Page 433: ...rflow destination of the ICD Group Handover from one PBX to another PBX during a conversation is not possible PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscell...

Page 434: ...434 Feature Guide 4 3 6 Network ICD Group...

Page 435: ...Section 5 System Configuration and Administration Features Feature Guide 435...

Page 436: ...j 2 10 4 4 Whisper OHCA k 2 7 1 Toll Restriction TRS Call Barring Barring l 2 7 3 Extension Dial Lock m 2 7 5 Walking COS n 2 11 8 Trunk Call Limitation o 2 12 1 Call Transfer p 2 18 2 Door Open q 2 1...

Page 437: ...1 1 Extension Wired Extension Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Main COS Feature Guide References 3 2 1 System Features 6 1 Capa...

Page 438: ...ons PT SLT PS SIP Extension ISDN Extension T1 OPX Example Extension User Group 1 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extension User Group 3 Extn 104 Extn 105 Extension User Grou...

Page 439: ...r 1 and name One extension can belong to multiple groups 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings 11 5 1 1 PBX Configuration 3 5 1 Group Incoming Call Distr...

Page 440: ...oup DPT Port DPT Port DPT Port DPT Port SLT Port SLT Port SLT Port SLT Port VPS DPT Digital Integration VM DTMF Group VPS DTMF Integration SLT Port 7 PS Ring Group A PS ring group is a group of PS ext...

Page 441: ...tion 3 9 Group Conference Group Member List 9 P2P Group Devices in the same P2P group can establish peer to peer P2P connections and communicate make calls without using PBX resources IP PTs SIP exten...

Page 442: ...ablished between the IP telephone and the PBX Site 2 P2P Group 1 Router Router PBX Site 1 PBX DSP SLT 11 10 PBX Configuration 3 10 Group P2P Group PC Programming Manual References Section 11 PBX Confi...

Page 443: ...ch of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call distribution group none 5 1 5 Operator Features...

Page 444: ...ange of 50 of the entries in the Leading Number Table as follows Tenant 1 Entries 1 to 50 Tenant 2 Entries 51 to 100 Tenant 3 Entries 101 to 150 Tenant 20 Entries 951 to 1000 If Same as System Setting...

Page 445: ...Extn 109 Extension User Group 6 Extn 111 Extn 110 Programming Example Caller Called Party COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 Block Explanation 1 Assign each extens...

Page 446: ...ystem Class of Service Internal Call Block 11 2 PBX Configuration 3 2 Group User Group 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Tenant Number 12 1 1 PB...

Page 447: ...tside telephone Even while in the Automatic Switching mode day lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start...

Page 448: ...d DIL Table DID DDI table can be programmed for each DID DDI number and a tenant Time Table number is assigned to each DID DDI number DIL table can be programmed for each trunk and a tenant Time Table...

Page 449: ...y restart One look Networking 4 2 One look Networking In Automatic Switching mode system programming specifies which PBX s clock is used to determine the time mode when a time mode dependent feature i...

Page 450: ...for Time Service Automatic Manual Optional Parameter or Ringing Tone Type Number for Time Service Feature Guide References 2 7 1 Toll Restriction TRS Call Barring Barring 2 21 2 Flexible Buttons 3 2...

Page 451: ...ording to the corresponding time mode If the Tenant Service is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX opera...

Page 452: ...f an extension remotely and a verification code PIN PIN Lock is also unlocked 2 24 1 Extension Personal Identification Number PIN 2 7 6 Verification Code Entry Required Remote Extension Dial Lock Sets...

Page 453: ...such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be...

Page 454: ...KX NT265 does not have a secondary Ethernet port The following optional devices are available for the KX NT300 series except KX NT321 IP PT KX NT307 PSLP1528 Bluetooth Module KX NT303 Add on 12 Key Mo...

Page 455: ...Automatic Rerouting to Secondary PBX A KX NT300 series or KX NT500 series IP PT can automatically connect to a secondary PBX when the primary PBX becomes disconnected When the primary PBX is connected...

Page 456: ...ation CTI 2 26 1 Computer Telephony Integration CTI Direct Inward System Access DISA 2 16 1 Direct Inward System Access DISA Door Open 2 18 2 Door Open Doorphone Call 2 18 1 Doorphone Call Emergency C...

Page 457: ...s on how to register refer to the Installation Manual When registering the SIP extension the user ID must be the extension number of the SIP extension When a SIP extension uses the Call Hold feature t...

Page 458: ...or tenant refer to 14 1 PBX Configuration 6 1 Feature System Speed Dial Memory in the PC Programming Manual System speed dial numbers do not download immediately they download when the telephone is re...

Page 459: ...offline When the primary PBX is available again the phone reconnects to it 4 2 3 2 Automatic Rerouting to Secondary PBX For detailed explanations about a particular KX UT series SIP phone refer to the...

Page 460: ...as switching a call between telephones are not supported 5 2 4 5 Wireless XDP Parallel Mode S PS Broadcast Call An S PS cannot be a member of a PS Ring Group 5 2 4 2 PS Ring Group Instead an ICD grou...

Page 461: ...an idle park zone from among those assigned to its own flexible buttons Conditions S PSs can operate only under a SIP CS They are not compatible with other types of CSs e g IP CSs Also other types of...

Page 462: ...neral It is possible to specify extensions other than SIP CSs as ICD group members If there is an incoming call at an ICD group and a new incoming call arrives at the same ICD group the new call will...

Page 463: ...ion 9 21 PBX Configuration 1 1 Configuration Slot V UTEXT32 Port Property Main Telephone Type 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main Telephone Type 12 1 4 PBX...

Page 464: ...d to the PBX on the PBX s local network The necessary settings are configured automatically by the PBX b The remote IP settings of the SIP phone are configured without first connecting the phone to th...

Page 465: ...ces 5 9 3 Installing SIP Phones at a Remote Site 5 9 4 Installing IP Phones at a Remote Site with a Built in Media Relay Gateway PC Programming Manual References 9 5 1 PBX Configuration 1 1 Configurat...

Page 466: ...y Common NAT External IP Address IP Extension NAT MGCP Server Port No IP Extension Keep Alive Packet Type IP Extension Keep Alive Packet Sending Interval Time s SIP Extension UT Extension NAT SIP Prox...

Page 467: ...SP card which means that P2P calls are established without using the PBX s resources P2P Scenarios P2P calls can be established between telephones in a single site or across sites The following illust...

Page 468: ...e built in router function the SIP trunks must be registered to the KX NS1000 that contains the built in router P2P connection between branch offices over a VPN hub and spoke connection 1 Remote Offic...

Page 469: ...y differs the call will be established using the lower codec For example if the caller prefers G 711 while the called party prefers G 729A the call will be established using G 729A G 722 is only avail...

Page 470: ...is on a call with an IP telephone at another branch If the PBX and the IP telephone both belong to the same P2P group the connection is established from the PBX to the IP telephone directly Site 2 P2...

Page 471: ...iguration 1 1 Configuration Slot V SIPEXT32 Port Property Main P2P Group 9 17 PBX Configuration 1 1 Configuration Slot V SIPEXT32 Port Property Main P2P Group Name 9 17 PBX Configuration 1 1 Configura...

Page 472: ...o different PBXs 5 3 1 Stacking Connection PBX CS Handover Calls will not be disconnected CS CS Interface However Handover is not available in any of the following cases a When the new Handover CS is...

Page 473: ...igits allowed for a PS extension number is determined by the PS model See your PS documentation for details PC Programming Manual References 9 31 PBX Configuration 1 2 Configuration Portable Station F...

Page 474: ...2 Sales 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 PS02 PS03 PS04 PS05 PS06 PS07 Constituent PS Ring Group 1 Floating Extn No...

Page 475: ...ethod for the group to Ring 2 2 2 Incoming Call Distribution Group Features All PS users in the group can use the Log in Log out feature Wrap up feature and ICD Group button for the group The CS may o...

Page 476: ...ND feature for trunk calls the PS will not ring when an intercom call or a trunk call arrives at the PS ring group 2 3 3 Do Not Disturb DND For calls directed to PS ring groups the PBX will handle at...

Page 477: ...cting from a private directory of feature names and numbers Quick Dialling Makes a call or accesses a feature easily by selecting from a private directory of names and numbers Conditions S PS users ca...

Page 478: ...h PS programming The button assignment is the same for the PT 2 21 2 Flexible Buttons Some special feature buttons e g WAVESEARCH button may be customised depending on the PS type Conditions The flexi...

Page 479: ...nly be set from a PS The wired telephone can accept or deny this feature through COS programming Once this feature is set the setting at the wired telephone cannot be changed unless a PS changes the s...

Page 480: ...Destination for Call Transfer and Call Park 2 12 1 Call Transfer 2 13 2 Call Park CLIP COLP Number and CLIP COLP Number Selection 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP...

Page 481: ...uide References 5 1 1 Class of Service COS User Manual References 1 9 12 Using Your PS or S PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode Feature Guide 481 5 2 4 Portable Station PS...

Page 482: ...Example PBX 1 TIE Line Network TIE Line PBX 2 Outside Caller Telephone Company Virtual PS 2 Virtual PS 1 Dials 201 Extn 201 Fwd to outside destination Extn 202 Fwd to destination at other PBX The foll...

Page 483: ...ted by TIE line 2 16 2 Automatic Fax Transfer Conditions To use this feature call forwarding to trunks must be enabled through COS programming PC Programming Manual References 9 31 PBX Configuration 1...

Page 484: ...mber and an additional digit 0 through 9 or 00 through 99 Example 131 Extn No 13X MSN Extn No 14XX MSN Extn No 15XX MSN PBX 132 139 Behind PBX 1234 Extn No 1234 ISDN Port for EXTN P MP 1234 1234 1234...

Page 485: ...erminal device is available To use the MSN whose last digit is 0 as an individual MSN system programming is required for each ISDN port ISDN terminal devices that receive power over the telephone line...

Page 486: ...X PBX PBX Private IP Network One look PBX STACK M PBX STACK S PBX STACK S PSTN KX NS1000 Legacy Gateway Legacy Gateway KX NS1000 Legacy Gateway KX NS1000 Legacy Gateway Legacy Gateway DPT APT DSS Cons...

Page 487: ...ing SIP trunks are not supported through legacy gateways Installation Manual References 4 6 Stacking Cards Section 6 Information about Stacking PBXs PC Programming Manual References 9 2 PBX Configurat...

Page 488: ...an be divided among multiple KX NS1000 PBXs For details about configuring settings for E1 trunks and PRI lines refer to the documentation for the Trunk Adaptor Connection via SIP Trunk The SIP trunk a...

Page 489: ...alls the following settings must be configured Contact Email 1 3 in 8 2 1 Users Add User Single User Email notification in 8 2 1 Users Add User Single User To send e mail notifications the SMTP server...

Page 490: ...update FTP server 2 A software update has been downloaded from the update FTP server 3 A software update has been successfully installed 4 A software licence is about to expire Conditions To send e m...

Page 491: ...viewed added edited and deleted by logging in with a User Administrator account or an Installer account Note User information extension number name mailbox number login account etc must be registered...

Page 492: ...ords 1 Please provide all system passwords to the customer 2 To avoid unauthorised access and possible abuse of the PBX keep the passwords secret and inform the customer of the importance of the passw...

Page 493: ...umber of simultaneous programmers that each PBX supports is as follows one manager programmer 63 personal programmers 64 personal programmers Personal Programming Data Default Set A user can return th...

Page 494: ...ncept of DSP resource usage More complex situations may necessitate additional resources and in some cases fewer resources may be necessary Examples of DSP resource usage Fundamentally the number of r...

Page 495: ...Two way Recording The graph also shows the amount of free resources and the total resource use Conditions General Most internal VoIP calls require no resources because IP phones connect over a P2P con...

Page 496: ...Configuration 1 1 Configuration Slot V SIPGW Port Property Voice FAX IP Codec Priority 1st 2nd 3rd 9 15 PBX Configuration 1 1 Configuration Slot V IPEXT32 Port Property Option IP Codec Priority 9 19 P...

Page 497: ...servation Example The following table shows the number and types of resources that must be reserved for a given workload To calculate the number of free i e non reserved resources a DSP M card 127 DSP...

Page 498: ...ditions One look Networking 4 2 One look Networking Resources are reserved individually for each PBX The total number of resources provided by each type of DSP card is as follows DSP S card 63 DSP M c...

Page 499: ...res Service Feature DSP Resources per Unit Trunk using G 729 codec 2 2 Trunk using G 711 codec 1 Non IP trunk ISDN trunk analogue trunk etc 1 Extension using G 729 codec 2 2 Extension using G 711 code...

Page 500: ...codec 32 50 35 2 Extension using G 711 codec 128 80 102 4 IP CS using G 729 codec 8 50 8 8 Unified Messaging 8 10 4 Two way Recording 4 9 2 OGM 4 8 0 Conference 12 6 0 Total DSP Cost 291 2 1 DSP Cost...

Page 501: ...time start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM will ring twice b Time Information from Telephone Company Ti...

Page 502: ...ress as the NTP server for the KX UT extension If NTP server is disabled the time for KX UT extensions must be set individually at each telephone PC Programming Manual References 6 2 Tool BRI Automati...

Page 503: ...IP address assignment mode is set to DHCP If the PBX s DHCP server is enabled make sure that no other DHCP servers are running on the same network Having more than one DHCP server on a network can re...

Page 504: ...efault two digits b Feature Numbers A number of up to four digits consisting of 0 through 9 and c Other PBX Extension Numbers Other PBX Extension Number TIE 1 through 16 A number of up to three digits...

Page 505: ...Group Call Pickup 1 40 Directed Call Pickup 1 41 TAFAS Calls through an External Pager 42 Group Paging answer 1 43 Automatic Callback Busy cancel CCBS cancel 46 User Remote Operation Walking COS Verif...

Page 506: ...nhanced Walking Extension 727 Data Line Security set cancel 1 730 Manual Call Waiting for Extension Call off BSS OHCA Whisper OHCA 1 731 Automatic Call Waiting set cancel 1 732 Executive Busy Override...

Page 507: ...ould be one digit 0 through 9 or and must not conflict For default refer to the following table Flexible Numbering Table available while a busy DND or ringback tone is heard Feature Default Call Waiti...

Page 508: ...SDN Hold MCID Walking Extension Call Waiting Hot Line Timed Reminder Executive Busy Override Call Monitor Automatic Callback Busy CCBS PS users cannot use the following features Personal Speed Diallin...

Page 509: ...umber depends on the value specified for Numbering Plan in Easy Setup 2 A default floating extension number is provided only up to group 64 The floating extension number for groups 65 and higher must...

Page 510: ...Feature Guide References 3 1 1 Unified Messaging System Overview 5 5 2 PC Programming 510 Feature Guide 5 5 8 Floating Extension...

Page 511: ...are data Operating system data area on the PBX s mother board LPR software on a slot card software data Flash ROM on a slot card e g BRI4 SLC2 This includes the LPR software of legacy gateways 5 3 1 S...

Page 512: ...nected and the UPS runs out of power the PBX will turn off without shutting down The power cord and USB cable must be connected to the same UPS Connecting them to different UPSs can result in incorrec...

Page 513: ...tablished during a power failure to be maintained even when the power returns and the connection is switched back to the normal configuration from the Power Failure Connection However if no special pr...

Page 514: ...rd the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Aut...

Page 515: ...em Description 1 Error Code Shows three digit error code 2 Sub Code Shows 8 digit sub code BBWXYYZZ BB Site number 00 to 15 W Slot type Physical shelf blank Virtual shelf X Unit number Non PBX process...

Page 516: ...utton Type 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Error Log Maintenance Local Alarm Display Extension 1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily...

Page 517: ...information from the PBX when a status change occurs or an alarm is detected PBX PC Sends Information Manager TRAP Implementation The PBX will send the two types of TRAP as follows Type TRAP Name Des...

Page 518: ...ct groups supported by this PBX refer to 6 4 Supported Management Information Base MIB Table in the Appendix Through system programming it is possible to select whether each type of TRAP e g ColdStart...

Page 519: ...erver to not change the IP addresses of the mother board and DSP cards once IP telephones are registered to the PBX The IP telephones will not operate properly if these IP addresses are changed PC Pro...

Page 520: ...d an Internet Control Message Protocol ICMP echo request through the PC programming terminal and receive an ICMP message confirming connection Conditions This PBX performs PING as follows Test packet...

Page 521: ...Section 6 Appendix Feature Guide 521...

Page 522: ...ing Tone Pattern Plan 8 Simultaneous Programmers PT Programming one manager programmer 63 personal programmers 64 personal programmers Simultaneous Programmers Web Maintenance Console one Installer le...

Page 523: ...value selected for System Capacity Selection in Easy Setup When System Resource Type is selected in Easy Setup the number is set to 300 per tenant When any other item is selected the number is set to...

Page 524: ...ion Code for Trunk Group 10 digits Call Log and Message Waiting Item Capacity Outgoing Call Log PT 100 records extn 5000 records system Outgoing Call Log PS 100 records extn 2560 records system Incomi...

Page 525: ...ered Extensions for Monitor PBX 250 Unified Messaging Item Capacity Mailboxes 1022 subscriber mailboxes 1 System Manager mailbox 1 Message Manager mailbox Group Distribution List User 4 groups 40 memb...

Page 526: ...on Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warnin...

Page 527: ...Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s The duration of a ring tone may vary by country area Feature Guide 527...

Page 528: ...ion Assistant 2 26 2 CA Communication Assistant Refer to the documentation for CA UM Port Expansion 3 1 1 Unified Messaging System Overview 2 Channel 4 Channel Unified Messaging Activation Key KX NSU1...

Page 529: ...s 4 3 5 QSIG Enhanced Features Activation Key for QSIG Network KX NSN002 Network Direct Station Selection NDSS 4 3 5 1 Network Direct Station Selection NDSS Activation Key for QSIG Network KX NSN002 C...

Page 530: ...pe Type of Interface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desire...

Page 531: ...protocol was unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP...

Page 532: ...ICMP messages which were not sent because of error 21 icmpOutEchos The number of ICMP Echo request messages sent 22 icmpOutEchoReps The number of ICMP Echo Reply messages sent TCP Group 1 3 6 1 2 1 6...

Page 533: ...Community Names The total number of SNMP messages with unknown Community Name 6 snmpInASNParseErrs The total number of SNMP messages with incorrect OID type 13 snmpInTotalReqVars The total number of O...

Page 534: ...Item Description 30 snmpEnableAuthenTr aps Indicates whether the SNMP agent process is permitted to generate authentication failure traps 534 Feature Guide 6 4 Supported Management Information Base M...

Page 535: ...Forwarding FWD 2 3 3 Do Not Disturb DND 2 5 4 5 Reverse Circuit 2 5 4 6 Trunk Busy Out 2 6 6 Hot Line 2 8 1 Automatic Route Selection ARS 2 9 1 Primary Directory Number PDN Secondary Directory Number...

Page 536: ...nes 5 2 3 Peer to Peer P2P Connection 5 2 4 1 Portable Station PS Connection 5 2 4 5 Wireless XDP Parallel Mode 5 5 4 1 DSP Resource Reservation 5 5 4 2 DSP Resource Advisor 5 5 5 Automatic Setup 5 5...

Page 537: ...Dialling Personal System 2 8 1 Automatic Route Selection ARS 2 9 1 Primary Directory Number PDN Secondary Directory Number SDN Extension 2 10 2 Executive Busy Override 2 12 2 SIP Refer Transfer 2 14...

Page 538: ...ng Tone Pattern Selection 2 1 3 3 Call Waiting 2 2 2 7 Log in Log out 2 2 2 8 Supervisory Feature 2 3 2 Call Forwarding FWD 2 4 3 Call Pickup 2 5 2 Automatic Extension Release 2 6 6 Hot Line 2 7 5 Wal...

Page 539: ...2 2 SIP Portable Station S PS and SIP Cell Station SIP CS 5 2 3 Peer to Peer P2P Connection 5 2 4 1 Portable Station PS Connection 5 2 4 5 Wireless XDP Parallel Mode 5 5 5 Automatic Setup 5 5 6 Dynam...

Page 540: ...540 Feature Guide 6 5 4 PCMPR Software File Version 003 2xxxx...

Page 541: ...Feature Guide 541 Notes...

Page 542: ...ht This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of...

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