Explanation for Queuing Time Table 01:
Sequence 02
Queuing Time Table 01
OGM 01 is sent.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Sequence 01
Music on Hold
is sent for 30
seconds.
Sequence 04
Redirects to
the overflow
destination.
Overflow
destination
answers.
The call
queues.
The call is connected to the member
extension as soon as the extension
becomes available.
OGM 03 is sent.
Sequence 03
We are sorry to
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also
known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Calls in the Waiting Queue
Off
No queued call
Red on
At or under the assigned number for Hurry-up
Rapid red flashing
Over the assigned number for Hurry-up
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—
Incoming Call Queue
Monitor
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
→Queuing Time Table
→Miscellaneous—
Extension No Answer Redirection Time
→Miscellaneous—
Maximum No. of Busy Extension
11.7.1 PBX Configuration—[3-7-1] Group—UM Group—System Settings—
Call Waiting on VM Group
12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button
→
Type
→
Extension Number (for Hurry-up)
12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button
60
Feature Guide
2.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NS1000
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 278: ...278 Feature Guide 2 28 2 Outgoing Message OGM...
Page 279: ...Section 3 Unified Messaging System Feature Guide 279...
Page 335: ...Section 4 Network Features Feature Guide 335...
Page 434: ...434 Feature Guide 4 3 6 Network ICD Group...
Page 435: ...Section 5 System Configuration and Administration Features Feature Guide 435...
Page 521: ...Section 6 Appendix Feature Guide 521...
Page 540: ...540 Feature Guide 6 5 4 PCMPR Software File Version 003 2xxxx...
Page 541: ...Feature Guide 541 Notes...
