303
DP-1510P/1810P
/1810F/2010E
APR 2002
Edition 2.0
5.2.6.
Service Mode 8 (Check & Call)
5.2.6.1.
Overview
This feature enables the Authorized Servicing Dealers to manage and improve the machine maintenance to
their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by
alerting the Dealer that the unit is running Low on Toner. The function overview is as follows:
1. The machine’s printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-
registered telephone number or email address.
4. When the unit detects Low Toner or PM counter reached the maintenance timing, it can automatically
transmit the Maintenance Alert Report to the pre-registered telephone number or email address.
5. When the unit detects Low Toner, it can automatically print out the Toner Order Form with pre-
registered order information.
5.2.6.2.
Printer Reports
• Conditions under which a report can be printed or transmitted
1. Manual print
The Printer Report can be printed by Service Mode 3. (See Sect. 5.2.3.1.)
2. Automatic transmission/printout
a. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service
Alert Report to the
pre-registered telephone number or email address. However, the unit will not transmit the Service
Alert Report if it finds the same error within the same date in the error log.
b. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report
to the pre-registered telephone number or email address. Refer to the Printer Error Code Table.
c. Toner Order Form
When the unit detects Low Toner, the unit can automatically print the Toner Order Form with the pre-
registered order information.
Note:
The Service and Maintenance Alert Reports are managed in the same manner as the normal memory
transmission (Retry, Incomplete, File List, Display while it is transmitting, Journal).
• Printer Error Code Table
Info.
Code
Printer
Error
Code
Log Only
Tx
Report
Content of Error
E1-20
22
O
O
Laser unit horizontal synchronization error.
E1-22
20
O
O
Polygon motor does not reach to constant speed within
specified time.
21
O
O
Polygon motor does not rotate constantly.
E3-20
41
O
O
Main motor (DC motor) rotation error.
E4-01
10
O
O
Fuser temperature does not increase even heater on.
11
O
O
Fuser temperature does not decrease even heater off.
12
O
O
Overshoot or undershoot occurred.
13
O
O
Thermistor open.
14
O
O
Detect overheat.
E4-02
15
O
O
Paper Jam in Fuser Unit
Summary of Contents for DP-1510P
Page 2: ...2 The contents of this Service Manual are subject to change without notice Published in Japan ...
Page 74: ...74 APR 2002 Edition 2 0 DP 1510P 1810P 1810F 2010E 14 Remove the Cleaner Roller 640 14 ...
Page 83: ...83 DP 1510P 1810P 1810F 2010E APR 2002 Edition 2 0 29 Remove 2 Developer Felts 1041 29 ...
Page 289: ...289 DP 1510P 1810P 1810F 2010E APR 2002 Edition 2 0 Fuser Error Detection ...
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