Model 6757i CT Series IP Phone User Guide
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83
Handli
ng Call
s
When on Hold
To let your caller know that they are still on hold, music plays softly (if this has
been set up for your system). The call/line appearance light for the line you are
on remains solid to indicate that you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the hold button to go
from one call to the next. The phone automatically puts your current call on hold
as soon as you press a new line/call appearance button. If you have more than
one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held. Press
to disconnect the
call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call
information by pressing
3
and
4
navigation keys. To reconnect to a call press the
line/call appearance button where that call is being held. If you press the call/line
appearance button again, you disconnect from the call.
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without
consulting with the person receiving the call. To do this, simply complete the
transfer immediately after you have entered the number. The call goes directly to
the extension or outside line you transferred to. If the party you are transferring
the call to does not answer, the transferred call rings back to your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call
to, before you complete the transfer. To do this, simply remain on the line until the
receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.
Tue May 17 10:19am 00:27
Keri March
L1 Connected
>201
Goodbye
