104
— Model 6757i CT Series IP Phone User Guide
Managing Calls
Call Forwarding
The call forwarding feature on the IP phone allows incoming calls to be
forwarded to another destination. The phone sends the SIP message to the SIP
proxy, which then forwards the call to the assigned destination.
Call forwarding is disabled by default. You can enable call forwarding on a global
basis or on an individual line-basis, for each line. If you have configured call
forwarding on an individual line, the settings for this line are used; otherwise, the
phone-wide call forward settings are used.
You can enable call forwarding on all phones (global settings) or on specific lines
(local settings) of a single phone. For local settings, you can set call forwarding
on up to 9 individual lines.
For global and local call forwarding, you can set the following:
• Call forward mode
• Destination number
• Number of rings before forwarding the call (from 1 to 9 rings)
The following are the call forward modes you can set:
Call Forward Mode
Description
Off
(Packet8 Web Phone UI only)
Disables call forward
All
Phone forwards all incoming calls
immediately to the specified
destination.
Busy
Phone forwards incoming calls if the
line is already in use.
No Answer
Phone forwards the call if it is not
answered in the specified number of
rings
Busy No Answer
Phone forwards the call if either the line
is already in use or the call is not
answered in the specified number of
rings.
Note:
You can set the global call forward settings using the IP phone UI or
the Packet8 Web Phone UI. However, you must use the Packet8
Web Phone UI to set the per-line call forward settings. The per-line
settings override the settings for global call forwarding.
You can also set global call forward mode from the Packet8 Self
Service Portal. Please note that the per-line settings override the
Packet8 Self Service Portal settings.
