13
12
G U A R A N T E E I N F O R M A T I O N
2-YEAR LIMITED WARRANTY
Please keep your receipt as this will be required for any claims under this guarantee.
This appliance is guaranteed for 2 years after your purchase as described in this document.
During this guaranteed period, if in the unlikely event the appliance no longer functions
due to a design or manufacturing fault, please take it back to the place of purchase, with
your till receipt and a copy of this guarantee.
The rights and benefits under this guarantee are additional to your statutory rights, which
are not affected by this guarantee. Only Holmes Products (Europe) Ltd. (“Holmes”) has the
right to change these terms.
Holmes undertakes within the guarantee period to repair or replace the appliance, or any
part of appliance found to be not working properly free of charge provided that:
• you promptly notify the place of purchase or Holmes of the problem; and
• the appliance has not been altered in any way or subjected to damage, misuse,
abuse, repair or alteration by a person other than a person authorised by Holmes.
Faults that occur through, improper use, damage, abuse, use with incorrect voltage, acts
of nature, events beyond the control of Holmes, repair or alteration by a person other than
a person authorised by Holmes or failure to follow instructions for use are not covered by
this guarantee. Additionally, normal wear and tear, including, but not limited to, minor
discoloration and scratches are not covered by this guarantee.
The rights under this guarantee shall only apply to the original purchaser and shall not
extend to commercial or communal use.
If your appliance includes a country-specific guarantee or warranty insert please refer to
the terms and conditions of such guarantee or warranty in place of this guarantee or
contact your local authorized dealer for more information.
Waste electrical products should not be disposed of with Household waste. Please recycle
where facilities exist. E-mail us at [email protected] for further recycling and
WEEE information.
Holmes Products (Europe) Limited
1 Francis Grove
London
SW19 4DT
UK
T R O U B L E S H O O T I N G Y O U R O S T E R
®
C O F F E E M A K E R
Your Oster
®
coffeemaker has been carefully designed to give you many years
of trouble-free service.
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE “BREW NOW
”/ON
The appliance is unplugged.
PLUG UNIT IN.
LIGHT DOES NOT LIGHT UP
There’s a power outage.
WAIT FOR POWER
TO BE RESTORED.
THE COFFEE IS
The appliance is unplugged.
PLUG UNIT IN.
NOT BREWING
There’s a power outage.
WAIT FOR POWER TO
BE RESTORED.
The water reservoir is empty.
CHECK THE WATER LEVEL
INDICATOR.
The filter basket is not
INSERT FILTER BASKET
properly inserted.
CORRECTLY.
The decanter is not placed
PLACE DECANTER
all the way in on the
CORRECTLY ON
warming plate.
WARMING PLATE.
THE COFFEEMAKER
There are no coffee grounds in
ADD THE DESIRED AMOUNT
ONLY BREWS WATER
the filter basket.
OF COFFEE TO THE PAPER
OR PERMANENT FILTER.
THE COFFEEMAKER
The coffeemaker
CLEAN COFFEEMAKER
BREWS SLOWLY
needs cleaning.
AS DESCRIBED IN
“CLEANING AND
MAINTAINING” SECTION.
THE FILTER BASKET
The filter basket is not
INSERT FILTER OVERFLOWS
properly inserted.
BASKET CORRECTLY.
The decanter is not placed
PLACE DECANTER
all the way in on the
CORRECTLY ON
warming plate.
WARMING PLATE.
The decanter lid is not
PLACE LID ON THE
on decanter.
DECANTER.
Too many coffee grounds were
REMOVE FILTER, REMEASURE
placed in the filter.
COFFEE AND REPLACE.
The decanter was removed from
TURN OFF AND UNPLUG
the warming plate for more than
THE UNIT. ALLOW TO COOL.
30 seconds.
WIPE UP THE SPILL. DO NOT
SET HOT DECANTER BACK
ON THE WET WARMING
PLATE OR IT MIGHT CRACK.
THE COFFEE IS NOT HOT
There’s a power outage.
WAIT FOR POWER
TO BE RESTORED.
Auto Shut-Off has been activated. FOR BEST RESULTS, BREW
(non thermal units only)
A FRESH POT OF COFFEE.
THE COFFEE TASTES BAD
Coffee grounds other than for
USE COFFEE GRIND
an automatic drip coffeemaker
RECOMMENDED FOR
were used.
AUTOMATIC DRIP
COFFEEMAKERS.
The ground coffee-to-water ratio
USE CORRECT GROUND
was unbalanced.
COFFEE-TO-WATER RATIO.
The coffeemaker needs cleaning. CLEAN COFFEEMAKER
AS DESCRIBED IN
“MAINTAINING YOUR
COFFEEMAKER” SECTION.
THE GROUNDS ARE IN
The filter is not properly seated
SEAT FILTER PROPERLY
THE COFFEE
in the basket.
WITHIN THE FILTER BASKET.
The filter collapsed.
REMOVE FILTER AND
Wrong coffee grounds are used.
REPLACE.
4281_Coffee_IM.qxd:manual 3/11/09 11:15 AM Page 12
