Page 71
DH1 BASE UNIT / DH2 WIRELESS GATEWAY
USER GUIDE
3.
Configuration
4.
Measurement
Symptom:
Action/Resolution:
Transmitter is not communicating with
Wireless Gateway
Update all devices with the same Project File.
Confirm Antennas has a clear line of sight to all devices and are within approved distances.
Change the site Channel ID and update all devices.
Increase the Tx Power to all devices.
Confirm the Interval setting for the Transmitter and Gateway are correct.
Set the Retries to the default setting of 16 if it has been changed.
Device cannot communicate with BreeZ®
Verify the Battery Pack is securely connected to the device.
Verify Configuration Cable is securely connected to the device and PC.
Verify the COM port settings in BreeZ® are correct. Verify the Baud Rate is 57600 and the Parity is 8-N-1.
Connect another Transmitter to verify communication with BreeZ® Software.
Replace the Battery Pack.
Error while updating the device but
connection is still present
Verify that the device has the latest Firmware revision.
Reset the device.
Symptom:
Action/Resolution:
Transmitter reports incorrect measurements
Check the Transmitter for damage or malfunctions.
Verify that the Sensor connected to the Transmitter can accept 9.5 VDC and has a current draw of 20mA or less.
RF Node Timeout fails
Set 3x higher than the transmit interval time.
No Read Panel is displayed when taking a
reading
Verify Configuration Cable is securely connected to the device and PC.
Replace the Battery Pack.
No RF communication to the Gateway. Check the Gateway for proper configuration.
Measurements fluctuate
Change the Channel of your Project File and update all of your system’s devices.
To eliminate possible crosstalk or radio interference with other sites in the area, verify Enhanced Site Security (ESS)
is enabled.
Controlled Copy
