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DH1 BASE UNIT / DH2 WIRELESS GATEWAY
USER GUIDE
35.
TROUBLESHOOTING
–
TRANSMITTER
1.
Radio / Antenna
Symptom:
Action/Resolution:
No communication with Wireless Gateway
Confirm that Antenna has a clear line of sight to all devices.
Reset the device.
Site Security Key may not match Gateway and other devices. Update Site Security and update all devices with the
same Project File.
Increase the Tx Power to all devices.
Antenna should be installed at 10 ft or higher for better line of sight.
Wireless communication cannot reach
Wireless Gateway
Change the Bit Rate to the devices to 9600.
Use a different Antenna type with higher gain for the Wireless Gateway.
Wireless communication is intermittent
Change the Bit Rate of the devices to 115200.
Antenna should be installed at 10 ft or higher for better line of sight.
Change the Channel of your Project File and update all of your system's devices.
To eliminate possible crosstalk or radio interference with other sites in the area, verify Enhanced Site Security (ESS)
is enabled.
Controlled Copy
