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Service Guide DOC-IT3000/4000
Chapter B Illustrated Parts Listing
B.1.03 Parts Ordering Information
All authorized Okidata resellers may order spare parts and consumables for Okidata products.
Orders are placed through our Logistics Department.
When a technician has successfully completed a product certification course and the dealer has
become service authorized, an information package will be provided to the dealer. The Okidata
Service Center Reference Guide outlines:
- responsibilities of Okidata Service Centers
- spare parts and consumables information
- procedures for warranty repairs
- product training, certification, and authorization
- product support information
- Okidata depot information and services
- third party service information
- information about Okidatas Customer Information Center
- Okidata service and support telephone numbers.
The Service Center Reference Guide contains detailed procedures to follow when ordering parts.
Please read
,
understand, and follow
these procedures. Service authorization for a specific
product must
be obtained before a dealer can submit warranty claims.
Questions regarding the Service Center Reference Guide should be directed to the Okidata
Repair Depot for your area.
Please refer to the Training Guide for information on contacting your
depot.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Summary of Contents for DOC-IT3000
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