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Service Guide DOC-IT3000/4000
Chapter 4 Failure & Repair Analysis
RAP#23 - Facsimile Receive Error
RAP 23: Facsimile Reception Problem
START.
Cannot receive a faxed document.
Run the Poweron /d/t (debug/diagnostic mode). If you get an error message, refer to Section 4.6 of the
Service Handbook.
Does the DAA test pass?
YES Check your telephone line network.
NO Replace the Doc-It control board.
Has the problem been resolved?
YES End of procedure.
NO Have the party at the remote sight check their telephone line network at a
lower speed, then try to fax a document.
Has the problem been resolved?
YES End of procedure.
NO Make sure your configuration program is functioning properly
Has the problem been resolved?
YES End of procedure.
NO Verify that your phone line is operating correctly.
Has the problem been resolved?
YES End of procedure.
NO Turn your system off. Disconnect the line going to the Doc-It control board. Wait approximately 30
seconds. Then, reconnect the line.
Has the problem been resolved? YES End of procedure.
NO Check your software error codes. Refer to Section 4.6 of the Service Handbook.
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Summary of Contents for DOC-IT3000
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