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Service Guide DOC-IT3000/4000
Chapter 4 Failure & Repair Analysis
"START HERE" Flowchart
START
Power ON the Doc-It.
Identify the Error Type
1. Operator panel LEDs are not lit
Refer to RAP 21.
2. Doc-It does not initialize
Refer to RAP 24.
3. Operator panel error display
Refer to Section 4.6 of this Service Handbook.
4. Facsimile operation error
What type of facsimile failure occurred?
Transmit Refer to RAP 22.
Receive Refer to RAP 23.
5. Second paper tray cannot be selected
Refer to RAP 20.
6. Poor quality output from Doc-It
Refer to the following pages.
Perform the Print Test. Refer to Section 4.8 of this Service Handbook.
Does the print test pass?
NO Identify the image problem.
Light Image Refer to RAP 07.
Dark Background Refer to RAP 09.
Blank Output Refer to RAP 11.
Vertical Black Stripes Refer to RAP 13.
Repetitive Spaced Marks Refer to RAP 15.
Missing Print Refer to RAP 16.
White Vertical Stripes Refer to RAP 18.
YES Copy a document using the Doc-It.
Has the problem been resolved?
YES Is the poor quality image a received fax image?
YES Check the scanning capability of the remote facsimile.
NO Contact Technical Support.
NO Identify the image problem.
Light Image
Summary of Contents for DOC-IT3000
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