OKIDATA DOC-IT3000, Service Manual

Page: 428 / 428

Page: 276
Service Guide DOC-IT3000/4000
Chapter C Problem Reports
C.1.02 Reporting Problems
Okilink II
You may use Okilink II to report your findings.
Please refer to Section Four of this Service
Handbook for information on using Okilink II ( ).
Course Critique
Use the Course Critique when you are completing the self-paced training.
Problem Report
Use the Problem Reports when you encounter any problems/errors in the documentation which
limits your ability to effectively service an Okidata product.
Fax Number
If you wish to fax your response, please use this number.
(609) 778-4184 Attn: Technical Training Group
Mailing Address
If you respond by mail, please use this address.
Technical Training Group
OKIDATA
532 Fellowship Road
Mt. Laurel, NJ 08054-3499
C.1.03 Problem Lists
Technicians frequently request a list of common problems specific to a product. Technical
Training Kits are written before a product is shipped. Therefore, such information is not available
when a product is first released.
However, Okidata wants to respond to these requests. Okilink II provides round table discussions
of technical problems. Errors and corrections in the training materials are listed in the Training
Section of the bulletin board. The Technical Service Bulletins (also known as Okidatas Monthly
Mail) are available via Okilink II. Situations that are not addressed by referring to the reference
documentation, technical service bulletins, and round tables may be reported to the Dealer
Service and Support Engineers (DSSEs) or the Technical Training Group. You will receive a
response to your message within one business day.
The information on Okilink is the most accurate and up-to-date technical information available
from Okidata. This is only possible with your assistance. By reporting your suggestions, concerns,
and problems, Okidata can provide the best possible information.
Your cooperation is greatly appreciated. Thank you for your help!
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)