Oki OKIPAGE 12i Series, Service Handbook

Page: 203 / 226

F - 14
4.3 Troubleshooting Method
When a problem occurs, go through the troubleshooting according to the following procedure.
4.3.1 LCD Status Message List
The listing of the statuses and problems displayed in the form of messages on the LCD is
provided in Table 4-1.
Table 4-1
Problem occurs
Problem displayed by
the LCD message Troubleshooting
according to the LCD
Status Message List
(see 4.3.1) Carry out detailed
troubleshooting
according to the
Troubleshooting Flow
(see 4.3.1)
Classification LCD Status Message Description Recovery method
Jam error
(feeding)
Jam error
(ejection)
Paper size error
Tray paper out
Paper size
request
Notifies of occurrence of
jam while the paper is
being fed from High
Capacity Second Paper
Feeder.
Notifies of occurrence of
jam while the paper is
being ejected from the
printer.
Notifies of incorrect size
paper feeding from High
Capacity Second Paper
Feeder.
Notifies of no paper state
of the High Capacity
Second Paper feeder.
Notifies of correct paper
size for the High capacity
Second Paper Feeder.
TRAY2
FEED JAM
TRAY2
EXIT JAM
TRAY2
SIZE ERR
TRAY2
PAPEROUT
TRAY2
OOO PAPER
REQUEST
OOO : Papre size
(A4, Letter, Legal, etc.)
The 2nd line is shift-indicated.
• Check the paper in the High Capacity
Second Paper Feeder.
Carry out the recovery printing by
opening and closing the cover, and
turn the error display off.
• When the problem occurs frequently,
go through the Troubleshooting.
• Check the paper in the printer. Carry
out the recovery printing by opening
and closing the cover, and turn the
error display off.
• Check the paper in the High Capacity
Second Paper Feeder.
Also check to see if there was a
feeding of multiple sheets.
Carry out the recovery printing by
opening and closing the cover, and
turn the error display off.
• Load the paper in High Capacity
Second Paper Feeder.
• Load the requested size paper in the
High Capacity Second Paper Feeder.