Problem Solving
81
Service and Support
This information is valid for the United States and Canada
only.
Okidata is firmly committed to the satisfaction of our
customers. If you have a problem that your customer
documentation cannot solve, contact these sources for
service or support:
Your Dealer
Consult the store location where you purchased your
OKIFAX, or call
1-800-OKIDATA
(1-800-654-3282) for the
location of the nearest Authorized OKIDATA Service Dealer.
■
Prices and minimum charges may vary.
■
Proof of purchase is required for warranty work. Be sure
to retain your purchase documents.
The Okidata Customer Information System
For quick answers to commonly-asked questions, call
1-800-
OKIDATA
(1-800-654-3282). The Okidata Information System
Automated Attendant is available 24 hours a day, 7 days a
week. The system can provide immediate assistance with:
■
Basic Operating Procedures
■
Sales and Service Referrals
■
Parts and Consumable Referrals
■
Product Information
Okidata Faxable Facts
This on-line document retrieval system gives you around-
the-clock access to product and support information
through your fax machine. Call 1-800-654-6651 and follow
the recorded instructions.
Okidata on the Internet
For the latest product information answers to common
questions, and other support, visit Okidata’s Web site:
http://www.okidata.com
Okidata Customer Service Representatives
Call
1-800-OKIDATA
(1-800-654-3282) 24 hours a day, 7 days a
week to speak with an Okidata Customer Service Repre-
sentative. Please be sure that you are calling from a tele-
phone close to your OKIFAX, so you can describe your
problem accurately. Our Customer Service Representatives
are trained on all current Oki products. They can answer
your questions regarding:
■
Installation of your OKIFAX
■
Determination of OKIFAX issues that require service
■
Availability and installation of drivers
(Customer Service Representatives are not trained to
provide assistance with the use of commercial software
packages. Please consult your application’s manual for
availability of their support.)
■
Consumer relations
