SALES & APPLICATION
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Sales & Application
Novanta Regional Sales Managers work with customers to identify and develop the best CO2 laser
solution for a given application. Because they are familiar with you and your laser application, use them
as a first point of contact when questions arise. Regional Sales Managers also serve as the liaison
between you and our Applications Lab in processing material samples per your specifications. To speak
to the Regional Sales Manager in your area, call Novanta at 1.800. NOVANTA1.
Customer Service
For assistance with order or delivery status, service status, or to obtain a Return Authorization (RA)
number, contact Novanta at 1. 800.NOVANTA1 and ask to speak to a Customer Service representative,
or you can email us by sending a message to [email protected].
Technical Support
Novanta Regional Sales Managers can answer many technical questions regarding the installation, use,
troubleshooting, and maintenance of our products. In some cases, they may transfer your call to a Laser,
Marking Head, or Software Support Specialist. You may also e-mail questions to the Technical Support
Group by sending your message to Novanta tech support@ Novanta.com.
Reference Materials
Your Regional Sales Manager can provide reference materials including Outline & Mounting drawings,
Operator’s Manuals, Technical Bulletins, and Application Newsletters. Most of these materials are also
available directly from the Novanta web site at
EU Headquarters
For assistance in Europe, contact Novanta® European subsidiary, Novanta Europe, at:
©Novanta Distribution (USD) GmbH
Parkring 57-59
85748 Garching bei München,
Germany
Phone: +49 89 31707-0
web: www.Novanta.com
E-mail:
For assistance in China, contact Novanta® at:
Novanta China Sales and Service Center
2401-J, Bak Building, Hi-tech Park, Nanshan District Guangdong, PRC 518057
Phone: +86 (755) 8280 5395
Fax: +86 (755) 8672 1125
