Nortel Meridian Meridian 1, Planning, Installation And Operating Instructions, Page: 266 / 556

Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 247 of 536
Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide
Defining Mail in the customer data block - overlay 15
Once the voicemail software is installed (see “Beginning the software
installation” on page 225 ), the voice mail service must be defined in the
customer data block using Overlay 15. Use the following procedure to define
the customer data block.
Procedure 46
Defining Mail in the customer data block
1 Load Overlay 15 at the switch administration terminal.
2 Respond to the prompts as shown in Table 33 .
3 Press <Return> after each prompt until you get to the next one you
need.
4 When the configuration is complete, enter ****, or type END followed
by <Return> in response to the prompt REQ.
The two sets of prompts in Overlay 15 affect the routing of unanswered or
busy calls:
• Flexible Call Forward (FNAD/FNAN/FNAL) is set on a per customer
basis. The call forward DN is derfined in the user’s telephone data.
• Call Forward No Answer/Busy (MDID/NDID/MWFB) is set on a per
customer basis. All no answer/busy calls are routed to the flexible call
forward DN (provided the called set has message waiting allowed
[MWA] class of service).
Normally, non-Direct Inward Dialling (DID) calls are routed to Mail when a
no answer or a busy condition is encountered. As an option, DID calls can be
routed to attendant’s or user’s Hunt DN.