Frequently Asked Questions
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Frequently Asked Questions
Find out answers to questions you may have.
How Can I Tell I’m Connected to 3G or LTE?
When you log in to the gateway (http://myrouter), the network type icon (3G or LTE) appears in
the Status section on the left side of the page, and the connection status is shown on the
Network > Status Details Page
.
How Do I Connect to Wi-Fi?
You may have to manually connect to Wi-Fi after certain events — for example, as part of the
initial device setup, or after a software update.
Tip:
The Wi-Fi network name and password are displayed on the label of the gateway.
Tip:
Alternatively, you can use WPS to connect a device to the gateway, if your device
supports WPS. (See
Connecting Through WPS
.)
To connect to Wi-Fi:
7. Do one of the following, depending on your operating system.
Windows 7: Right-click the Wi-Fi icon
in the system tray.
Windows Vista: Click
Control Panel > Network and Internet > Network and
Sharing Center > Connect to a network
.
Windows XP: Click
Control Panel > Network Connections > Wireless Network
Connections > View available wireless networks
.
Mac: Click the AirPort icon
(in the upper right corner of your screen).
Linux: Please see the user documentation of the Linux distribution.
Other operating systems: Please see the user documentation for your operating
system or computer.
8. Select one of the Wi-Fi networks provided by the gateway and connect to it. (If prompted
for a network key/security key/password, enter the Wi-Fi password.)
Is Roaming on LTE Supported?
At the time of this release, roaming (that is, using a network other than Sprint) on LTE is not
supported.
