46
7.3
Operator Troubleshooting
To solve problems:
1. Write down the error.
2. Consult the troubleshooting table to solve the problem.
3. Switch the inserter off and on again, to verify system operation.
4. When the error still occurs contact your service organization.
Note
When contacting the service organization, you will also be asked for the last error
message and the software version of the installed software. To determine the software
version, refer to 2.4.5 ”Supervisor Menu” on page 10.
Symptom
Possible cause
Remedy
Reference
The system
cannot be started
after switching
on.
System not
connected to mains.
Connect the system
to the mains.
-
Fuse is blown.
Replace fuse below
power switch.
-
A cover is opened.
Close the covers.
-
System stops with
envelope at insert
position (flap not
open).
Envelopes stacked
reversed in the
hopper.
Check envelope feed
adjustments. Place
envelopes correctly
in hopper.
“Loading Envelopes” on
page 16
Envelope flap sticks. Store envelopes
according to
specifications.
“Envelope Settings” on
page 21
Wrong envelope type
used (not according
to specifications or
job settings).
Change envelopes
according to
specifications.
“Envelope Settings” on
page 21
Envelopes are
double fed.
Envelope separation
not correctly set.
Adjust envelope
separation.
“Loading Envelopes” on
page 16
Envelopes not placed
properly in the
hopper.
Check and replace if
needed.
“Loading Envelopes” on
page 16
Envelope stops
skewed.
Side guides of the
envelope hopper are
set too wide.
Check side guides
and adjust if needed.
“Loading Envelopes” on
page 16
Envelopes are fed
irregularly.
Hopper almost
empty.
Refill hopper.
“Loading Envelopes” on
page 16
Separation set too
narrow.
Adjust envelope
separation.
“Loading Envelopes” on
page 16
Side guides set too
narrow.
Check side guides
and adjust if needed.
“Loading Envelopes” on
page 16
Envelope support not
positioned correctly.
Reposition the
envelope support.
“Loading Envelopes” on
page 16
