July 2003
NEC Business Solutions Ltd
234 – D2
Delay Announcement
Doc. No. 8
201 - Re
lease 1.0
July 2003
SERVICE
CONDITIONS
Data Assignment
The announcements each have predetermined programmable times.
Each Delay Announcement Start Timer and Release Timer are also
programmable.
1. First Delay Announcement, number of repetitions/times (1~8
times).
2. Time between First and Second Delay Announcement [default: 20
sec. (0~60 sec., Infinity)].
3. Second Delay Announcement, number of repetitions/times (1~8
times).
4. Time between Second Delay Announcement and repeat of Second
Delay Announcement [default: 20 sec.(0~60 sec., Infinity)].
The Delay Announcement feature is programmed, per trunk.
General
DIT/ANA, CO Ring transfers, Automated Attendant Transfers, and
DID/Tie line calls must be directed to the ACD/UCD Pilot number to
receive Delay Announcement.
If all Delay Announcement circuits are busy, the incoming caller
continues to hear ringback tone or Music on Hold until a Delay
Announcement circuit is available.
A maximum of two VRS(4)-U( ) ETUs can be installed in the
Xen IPK system.
A maximum of four calls can be connected to a single VRS(4)-U( )
ETU at the same moment.
Each caller hears every announcement from the beginning.
When an ACD/UCD Agent becomes available, the caller is
immediately connected to the Agent, even if a recorded
announcement is in progress.
This feature provides eight channels of two Delay Announcements. All
four ACD/UCD groups share the two Delay Announcements.
RELATED
FEATURES LIST
Feature
Number
Feature Name
A-20
Automatic Call Distribution (ACD)
U-1
Uniform Call Distribution (UCD)
