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NEC XEN IPK DIGITAL TELEPHONE, Features & Specifications Manual

The NEC XEN IPK Digital Telephone is a feature-rich communication device designed for streamlined business operations. Unlock the full potential of this sophisticated phone by accessing its Programming Manual, available for free download at manualshive.com. Discover how to optimize your communication system and enhance productivity effortlessly.

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Features and Specifications Manual

A20 – 81

Doc.

 No. 8201 -

 Release 1.0

July 2003

Automatic Call 
Distribution (ACD)

A-20

FEATURE 
DESCRIPTION

The Automatic Call Distribution (ACD) feature permits any incoming calls
(DIT, ANA, DID, and CO Ring Transfer) to a prearranged ACD Group of
Agents. An incoming call is distributed to the Agent of the ACD Group that
has been idle the longest. The ACD feature has four distinct parts: Call
Distribution, Agents and Supervisor Function, Status screens and
Management Information System (MIS) reports, and Delay Announcement. 

SYSTEM 
AVAILABILITY

Terminal Type

All terminals.

Required Components

MIFA-U(  ) ETU
KMA( )-UA for ACD/MIS
VRS(4)-U(  ) ETU for Delay Announcement.

OPERATING 
PROCEDURES

GENERAL 
DESCRIPTION

CALL PROCESSING

This section includes the following features:

Abandoned Call Search

Abandoned incoming calls are not connected to Agent Positions. The
system can recognize abandoned calls and remove them from the queue
on trunks that provide calling party disconnect supervision.

Call Distribution to Agents

Calls are automatically distributed in a uniform manner among Agents in an
ACD Group. Calls are distributed to the longest idle Agent Position. When
incoming calls are holding, the oldest call is connected to the first available
Agent position.

Call Transfer to ACD Group Queue 

CO Trunk calls that have terminated to either a normal station, ACD Agent,
or Supervisor Position may be transferred to an ACD group queue.

Refer to the Automatic Call Distribution Manual:

Summary of Contents for XEN IPK DIGITAL TELEPHONE

Page 1: ...Features Specifications Manual NEC Business Solutions Ltd Document No 8201 Release 1 0 July 2003 Xen IPK ...

Page 2: ...July 2003 NEC Business Solutions Ltd ii Features Specifications Manual A6 324000 642 01 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 3: ...is Manual provides general information about the system its features system configuration and standards This manual provides an overview of the Xen IPK System and can be used to present information to potential customers Xen IPK System Hardware Manual The System Hardware Manual is provided for the system installer This manual has detailed instructions for installing the Xen IPK system KSUs ETUs Mu...

Page 4: ...odically made to the information in the new editions Efforts have been made to ensure that the contents of this manual are correct Should you find any error NEC welcomes your comments to improve our communications please contact NEC on 1800 036 136 Contents of this manual are subject to change without prior notice at the discretion of NEC Business Solutions Ltd This document has been prepared for ...

Page 5: ... Regulatory Information 2 SECTION 9 Battery Disposal 3 Chapter 2 Introduction 5 SECTION 1 General Information 5 SECTION 2 Multiline Terminals Used With The System 5 Chapter 3 Features 9 SECTION 1 General Information 9 SECTION 2 Operating Procedures 10 SECTION 3 Features 10 A 1 Account Code Entry 11 A 2 Account Code Forced Unverified 15 A 3 Account Code Forced Verified 19 A 4 Add On Conference 23 A...

Page 6: ...Trunk Transfer 109 B 1 Background Music Multiline Speaker 113 B 2 Background Music Over External Speakers 115 B 3 Barge In 117 B 4 Battery Backup System Memory 121 B 5 Battery Backup System Power 123 B 6 Busy Lamp Field on Multiline Terminals 125 C 1 Call Alert Notification 129 C 2 Call Appearance Keys CAP 133 C 3 Call Arrival Keys CAR 137 C 4 Callback Request 141 C 5 Caller ID Call Return 145 C 6...

Page 7: ...ISA 263 D 10 Direct Inward Termination DIT 269 D 11 Direct Paging Access 271 D 12 Direct Station Selection 273 D 13 Distinctive Ringing 275 D 14 Do Not Disturb DND 279 D 15 Door Lock Release Relays 283 D 16 Door Monitor Telephone 285 D 17 DP to DTMF Switching 287 D 18 Drop Key 289 D 19 Dterm Series i Multiline Terminals 291 D 20 DTU type Multiline Terminal Migration 297 E 1 Elapsed Call Timer 299 ...

Page 8: ...tions 371 I 8 ISDN PRI Trunk Connections 377 I 9 ISDN Supplementary Services 385 I 10 I Use Indication 387 K 1 Key Function Multifunction Registration 389 L 1 Large LED Indication 391 L 2 Last Number Redial 393 L 3 Least Cost Routing LCR 395 L 4 Live Monitoring 399 L 5 Loop Start Trunks 403 M 1 Message Waiting 405 M 2 Microphone Control 407 M 3 Multiline Conference Bridge 411 M 4 Multilingual LCD ...

Page 9: ...utgoing 491 R 7 Ringing Line Preference 493 R 8 Ring Tone Variation 495 R 9 Route Advance Block 497 S 1 Save and Repeat 499 S 2 Scrolling Directories 501 S 3 Secondary Incoming Extension 505 S 4 Seized Trunk Name Number Display 507 S 5 Simplified Call Distribution 509 S 6 Single Line Telephone Access 511 S 7 SLT Adapter 515 S 8 SLT Timed Alarm 517 S 9 Softkeys 519 S 10 Speed Dial Station 521 S 11 ...

Page 10: ...de 577 T 5 Trunk Queuing 579 T 6 Trunk to Trunk Transfer 583 T 7 Two Colour LEDs 585 U 1 Uniform Call Distribution UCD 587 U 2 Uniform Numbering Network 593 U 3 Universal Slots 597 U 4 Unsupervised Conference 603 U 5 User Programming Ability 605 V 1 Voice Mail Integration Analogue 607 V 2 Voice Mail Message Key 611 V 3 Voice Over Internet Protocol VoIP 615 V 4 Voice Over Split 619 V 5 Voice Prompt...

Page 11: ...ne the Network Provider may temporarily disconnect the service SECTION 3 HEARING AID COMPATIBILITY The NEC Multiline Terminals that are provided for this system are hearing aid compatible The manufacturer of Single Line Telephones for use with the system must provide notice of hearing aid compatibility to comply with ACA Technical Standards SECTION 4 SERVICE REQUIREMENTS WARNING This equipment mus...

Page 12: ...Legal advise should be sought prior to implementing any practice that monitors or records any telephone conversation Some federal and state laws require some form of notification to all parties to the telephone conversation such as using a beep tone or other notification methods or require the consent of all parties to the telephone conversation prior to monitoring or recording a telephone convers...

Page 13: ...ion landfilling or mixing of nickel cadmium or sealed lead batteries with the municipal solid waste stream is PROHIBITED BY LAW in most areas Contact your local solid waste management officials for other information regarding the environmentally sound collection recycling and disposal of the battery Nickel Cadmium or sealed lead batteries must be returned to a Federal or State approved nickel cadm...

Page 14: ...July 2003 NEC Business Solutions Ltd 4 Chapter 1 Regulatory Information Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 15: ...rovides call status data and programming information Four line sizes 2 line 8 line 16 line and 32 line Speakerphones with full handsfree operation and headset jacks are standard headset jack not available on the DTR 2DT 1A All but the DTR 2DT 1A are compatible with the AD A R AP A R AP R R CT A R Unit and CT U R Unit adapters The AP R R Unit requires an ACA U Unit to supply AC power The DTR 2DT 1A...

Page 16: ...lt in wall mount adapter The DTR 1HM 1A terminal has eight programmable speed dial buttons maximum 21 digits each The DTR 1HM 1A also has Hold and Monitor Function keys Dterm Series i Terminal Feature Access Single On Off or One Touch Keys Keys are designated Feature Access Single On Off or One Touch throughout this manual The keys operate much the same but various limitations imposed on each type...

Page 17: ...o colours are generally available black and white Two display types with LCD and without LCD The large Liquid Crystal Display LCD on the display terminals provides call status data and programming information Three lines sizes 8 line 16 line and 32 line Speakerphones with full handsfree operation and headset jacks are standard The Dterm Series i Handset Cordless terminal is a 16 button phone displ...

Page 18: ...July 2003 NEC Business Solutions Ltd 8 Chapter 2 Introduction Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 19: ...fault Access Code Name and Alphabetic Designation Default indicates the default values for the Access Codes i e the values as they are set when the system is first installed All Access Codes can be changed in System Programming with the exception of the System and Fixed codes Access Code Name indicates the name associated with the Access Code At the end of each code name in parenthesis is the code...

Page 20: ...ies i terminals have three additional keys MIC Directory and Message Minor differences in the keys are listed below These differences are important when performing the operations listed in the remainder of this manual SECTION 3 FEATURES Features that are available with the Xen IPK system are listed in the remainder of this chapter in alphabetical order by feature name Table 3 2 Comparison of Keys ...

Page 21: ...RATING PROCEDURES 1 Press T 2 Dial Access Code FF fixed Access Code 3 Enter the Account Code using the dial pad while talking with the outside party 4 Press T 1 While receiving internal dial tone dial Account Code Entry Access Code ________ not assigned at default 2 Enter the Account Code using the dial pad 3 Retrieve the held call OR 4 While receiving internal dial tone press the Feature Access o...

Page 22: ... In this case an Account Code cannot be entered An Account Code Entry does not print with SMDR unless the account code is entered after the Call Start Time elapses General SMDR Reports on incoming calls is dependent on System Programming When an Account Code is entered during an outgoing call a call report is generated regardless of system assignment Multiline Terminal users can enter an Account C...

Page 23: ...Feature Selection 2 1 8 08 3 6 BTT Station to Class of Service Feature Assignment 4 17 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 041 BS Card Interface Slot Assignment 7 1 BS MIF SMDR Assignment 7 3 02 BS MIF LCR Assignment 7 3 01 AS Printer Connected Selection 1 5 13 AS Printer Line Feed Control Selection 1 5 14 AS SMDR Incoming Outgoing Print Selection 1 5 26 AS SMDR Valid Call Time A...

Page 24: ...July 2003 NEC Business Solutions Ltd 14 A1 Account Code Entry Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 25: ...keeping or identification purposes SYSTEM AVAILABILITY Terminal Type All Terminals Required Components MIFM U ETU OPERATING PROCEDURE 1 Lift the handset and wait for internal dial tone 2 Dial the Forced Account Access Code A second dial tone is received 3 Dial the Forced Unverified Account Code Wait for internal dial tone 4 Dial the Trunk Access code and the outside number 1 Press the V SYS or STA...

Page 26: ... programmed on these handsets allowing emergency number access Verified and Unverified Forced Account Codes cannot be used in the same Class of Service General Only outgoing calls from Intercom require a Forced Account Code Direct access to trunks bypasses this feature that is by pressing a line key or dialling trunk access code The Forced Account Code without verification feature allows the user ...

Page 27: ...ction 1 1 8 07 2 8 BTS Class of Service Station Feature Selection 2 1 8 08 5 1 6 3 AC Code Restriction Class Assignment Day Mode 4 07 AC Code Restriction Class Assignment Night Mode 4 08 BTT Station to Class of Service Feature Assignment 4 17 AC Code Restriction Class Without Authorisation Code Day Mode Assignment 4 64 AC Code Restriction Class Without Authorisation Code Night Mode Assignment 4 65...

Page 28: ... 02 AS SMDR Telephone Print Selection 4 56 CSS COM Port Baud Rate Setting Assignment 1 8 35 BM Start Time Selection 1 1 05 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 29: ...nents MIFM U ETU OPERATING PROCEDURE 1 Lift the handset receive internal dial tone 2 Dial the Forced Account Access Code _______ not assigned at default A second dial tone is received 3 Dial the Forced Account Code _______ Internal dial tone is received 4 Dial the Trunk Access code and the outside number 1 Lift the handset receive internal dial tone 2 Dial the Forced Account Access Code not assign...

Page 30: ...ICE CONDITIONS Data Assignment Use Memory Block 1 8 07 Class of Service Attendant Feature Selection 1 Page 2 LK8 to Allow default LED On or Deny LED off Attendant Positions to program Forced Account Codes Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 5 LK1 to Allow LED On or Deny default LED Off Account Code Forced Verified Use Memory Block 1 8 27 Forced Account Code Le...

Page 31: ...thout entering the Forced Account Access Code and a valid Forced Account Code Call Alert Notification is not provided during Account Code Entry verification and programming PBR Timer values apply when using a Single Line Telephone to enter a Forced Verified Account Code Forced Account Codes can be uploaded downloaded or modified using PC based System Programming Forced Account Code and Account Cod...

Page 32: ...s can be used to program Forced Account Codes only if allow is assigned in Attendant Class of Service The maximum number of Forced Account Codes that can be entered system wide is 500 When the Interdigit time default 10s expires after the user inputs a Forced Account Code busy tone is generated RELATED FEATURES LIST Feature Number Feature Name A 1 Account Code Entry A 2 Account Code Forced Unverif...

Page 33: ...s Required Components None OPERATING PROCEDURES 1 Press R 2 Dial a station number or outside party and inform the answering party of the conference 3 PressRagain TheRLED lights solid Talk with both parties 4 Repeat steps 1 3 to add an additional party to the conference 1 Press the hookswitch to place the first call on hold 2 Dial an internal station and announce conference 3 Press the hookswitch a...

Page 34: ...nals 1 outside party z 3 terminals no outside party z 2 terminals 1 outside party z 1 terminal 2 outside parties Only one member of a conference can place a conference on hold at a time When the conference is placed on hold the Conference LED flashes on all phones in the conference No recall is provided at the Multiline Terminal when a conference is on hold The CO to CO db loss of conference is 6 ...

Page 35: ...Terminal or external speaker to respond to the paging call SYSTEM AVAILABILITY Terminal Type All Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset and receive internal dial tone or press U if the user is already engaged on a call 2 Dial Access Code EI set as default for All Call Page 3 Page 1 Go off hook 2 Receive internal dial tone 3 Dial Meet Me Access Code EJ set as def...

Page 36: ...External Zone Paging This does not include Internal Emergency All Call Page In System Programming paging alert tone Internal and or External can be allowed or denied system wide The default assignment is Receive Paging Alert Tone Restrictions Multiline Terminal users engaged in a handsfree call do not receive All Call Page or Internal Zone Pages Multiline Terminals provided with Off Hook Voice Ann...

Page 37: ... be monitored The default Access Code for All Call Page is 59 The default Access Code for All Call Page Meet Me code is 5 Internal External Meet Me RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name E 1 Elapsed Call Timer I 6 Internal Zone Paging Meet Me Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key...

Page 38: ...Page Doc No 8201 Release 1 0 July 2003 BP External Speaker Chime Start time Selection 1 7 09 BP External Paging Timeout Selection 1 7 06 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 39: ...Forward All Calls ALL FWD CANCLD Cancel DND Call Forward All Calls System Wide FWD DND CANCLD Originator Cancel DND Call Forward All Calls At Individual Stations FWD SET Originator Set Call Forward All Calls From Forward To Extension FWD RESET Reset Call Forward All Calls From Forward To Extension BUSY 100 _ Set Call Forward Busy FWD BUSY CANCLD Cancel Call Forward Busy NOANS 100 Set Call Forward ...

Page 40: ...rm for SLT DND SET Originator Set Do Not Disturb XXXXXXXXXX Originator Save and Repeat Number Is Stored ALL PAGE Originator Internal All Zone Paging GROUP A Group Paging SPKR A Originator External Speaker TRF SET CO Set Automatic Tandem Trunk Transfer IN OUT Trunk TRF CNCL CO Reset Automatic Tandem Trunk Transfer TRF TO CO Set or Confirm Transferred Trunk of Automatic Tandem Trunk Transfer TRNS TO...

Page 41: ...n On CO PBX Line 2 100 TIE LN Tie Line Answer 100 DID LN DID Answer DATA ENTRY Enter Data Via System Programming STA NUMBER Call Pickup Direct Originate 100 _ _ 101 URGENT Voice Over Split Originate Receive 01 12147517627 Caller ID Indication MUSIC SET RESET Background Music is On Off 100 Extension number only to be displayed at idle NAME Extension name only to be displayed at idle 10 NAME Extensi...

Page 42: ...unction 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT Trunk Name Number Assignment 3 00 BTT Station Name Assignment 4 18 BE Speed Dial Number Name Display Selection 1 1 33 BI Customised Message 1 10 Assignment 1 2 09 18 BTM Multilingual LCD Indication Selection 4 28 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 43: ...unit or other compatible analogue devices SYSTEM AVAILABILITY Terminal Type Dterm Series i Multiline Terminals except DTR 2DT 1A Required Components AD A R AP A R AP R R OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 02 Hookflash Time Selection to specify the loop open time for a hookflash signal sent to the CO PBX when the recall key on a Multiline Terminal is presse...

Page 44: ...e operating procedures as a Single Line Terminal connected to an SLI U ETU GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTM APR Ring Mode Assignment 4 39 AU APR APA Hookflash Selection 4 59 BTI DTMF DP SLT Type Selection 4 95 BTI SLT Hookflash Signal Selection 1 3 02 BCM Hookflash Time Selection 1...

Page 45: ...BX incoming ring The OLED flashes 2 Press O and answer the new call O LED goes off The original call is put on Hold a If the original call was on a Call Appearance Key the call is placed on Non Exclusive Hold on the Call Appearance Key b If the call was on a line key the call is placed on Non Exclusive Hold on the line key 3 Talk with the CO PBX incoming caller 4 If additional calls are received p...

Page 46: ...ndant Page Line Key 1 8 08 Station Page Line Key BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Line Key Selection for Telephone Mode 4 12 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 BTP Doorphone Chime Assignment Day Mode 4 03 BTP Doorphone Chime Assignment Night Mode 4 04 BTS Off Hook Ringing...

Page 47: ...al Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Receive CO PBX incoming ring or flashing MW lamp without ringing OLED flashes 2 Press O The OLED goes out 3 Talk with the CO PBX incoming calling party 4 If additional CO incoming calls are received the O LED flashes again Press O to place the current call on Non Exclusive Hold and connect the Multiline Terminal user t...

Page 48: ... Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Line Key Selection for Telephone Mode 4 12 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 BTP Doorphone Chime Assignment Day Mode 4 03 BTP Doorphone Chime Assignment Night Mode 4 04...

Page 49: ...n ACD UCD Pilot number Multiple CO PBX lines can be assigned to ring at the same station hunt group master number or ACD UCD Pilot number Incoming ANA calls follow the station Call Forward setting Restrictions When a CO PBX line is assigned for ANA the Night Mode CO PBX ring assignment is disabled General ANA incoming ringing is assigned for Distinctive Ring or Synchronous Ring system wide When a ...

Page 50: ...While receiving an incoming ANA call an internal call cannot be made ANA or DIT ringing can be delayed for 0 5 10 20 30 40 50 60 seconds RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name D 10 Direct Inward Termination DIT Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT DIT Assignment 3 42 BCT ANA...

Page 51: ...03 BTT Call Forward Busy Immediately Delay Selection 4 42 BM Call Forward No Answer Time Selection 1 2 22 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 52: ...July 2003 NEC Business Solutions Ltd 42 A10 Assigned Night Answer ANA Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 53: ...or attendant messaging paging access or other undefined functions SYSTEM AVAILABILITY Terminal Type Any terminal programmed as an Attendant Position Required Components DCR 60 1A or DCU 60 1A Console OPERATING PROCEDURES 1 Attendant answers an incoming CO PBX call 2 Press the DSS BLF key for the desired station The calling party is put on Non Exclusive Hold 3 When the called party answers the Atte...

Page 54: ...ta Assignment Additional attendant type features can be allowed or denied in the Class of Service Attendant Feature Selection Restrictions A maximum of four DCR 60 1A or DCU 60 1A Consoles can be installed per system A maximum of four Attendant Add On Consoles can be connected to one station General The 48 DSS keys and 12 function keys on Attendant Add On Consoles are flexible and can be changed B...

Page 55: ... default as follows Busy Lamp Field indications show if Multiline Terminals outside lines or zone paging is in use Busy Lamp Field status indications at the Attendant Add On Console are Keys 01 48 ICM Call Stations 100 147 depending on system configuration 49 Night Mode 50 53 Direct Paging Access Internal Zone and All Zone Page 54 Vacant 55 Message 56 59 External All Zone Paging External Zone and ...

Page 56: ... Attendant Add On Consoles can be assigned to any Multiline Terminal programmed as an Attendant Position When the entire system is switched into the Night Mode the Night Transfer NT key LED on the Attendant Add On Console lights red An Attendant Add On Console cannot have a Message Wait key and a Station Lockout key assigned at the same time If multiple CO calls are ringing at an Attendant Station...

Page 57: ...ne Signal Selection 1 6 03 BTS Class of Service Attendant Feature Selection 1 1 8 07 All BTS Class of Service Station Feature Selection 2 1 8 08 4 2 BTT Station To Class Of Service Feature Assignment 4 17 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Line Key Selection for Telephone Mode 4 12 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extensi...

Page 58: ...July 2003 NEC Business Solutions Ltd 48 A11 Attendant Add On Console Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 59: ... BLF key on the Attendant Add On Console or the Attendant Position for the desired station 2 Receive call waiting tone 3 Press N on the Attendant Add On Console or on the Attendant Position Camp On is set 4 Go on hook 5 After time out if the Camp On is not answered a recall tone is received at the Attendant Position and the LED on the assigned CO PBX line key or Call Appearance Key returns to flas...

Page 60: ...tations can be assigned not to receive an Attendant Camp On tone Restrictions Camp On is not allowed to stations that have received Tone Override General The camp on tone is heard over the handset or from the speaker if the Multiline Terminal is in the handsfree mode Any number of outside calls can be camped on to a station When the station goes idle the Camp On calls are answered in order from th...

Page 61: ... Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS System Transfer Camp On Selection 1 1 11 BTS Class of Service Station Feature Selection 2 1 8 08 4 2 3 3 BTT Station To Class Of Service Feature Assignment 4 17 BTT SLT Data Line Security Assignment 4 90 BM Attendant Add On Console Transfer Camp On Recall Time Selection 1 1 64 ...

Page 62: ...July 2003 NEC Business Solutions Ltd 52 A12 Attendant Camp On Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 63: ...l Type Any terminal with Display programmed as an Attendant Position Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment The first two station ports 01 and 02 are assigned as Attendant Positions by Resident System Programming Attendant features can be assigned to any station via station Class of Service Restrictions A maximum of four Attendant Add On Consoles can be as...

Page 64: ...LT Timed Alarm S 12 Speed Dial System S 18 Station Relocation Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Telephone Type Assignment 7 2 BTD Attendant Add On Console to Telephone Port Assignment 1 6 01 BTD Attendant Add On Console Key Selection 1 6 05 BTS Class of Service Attendant Feature Selection 1 1 8 07 1 1 1 3 1 7 BT...

Page 65: ...1 Press the key programmed as Lockout key on the Attendant Add On Console 2 Press the DSS key on the Attendant Add On Console that is associated with the station where Attendant Station Outgoing Lockout is desired 3 The green LED lights next to the DSS key to indicate lockout is set 1 Press the key programmed as Lockout key on the Attendant Add On Console 2 Press the DSS key on the Attendant Add O...

Page 66: ...ion Outgoing Lockout key assigned on it cannot be used to set the Message Waiting feature from an Attendant General All Attendant Add On Consoles can be used to set Attendant Station Outgoing Lockout Attendant Station Outgoing Lockout is retained by the memory backup battery No indication is provided at a terminal when Attendant Station Outgoing Lockout is set To confirm that Attendant Station Out...

Page 67: ...ry Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTD Attendant Add On Console Key Selection 1 6 05 AC Code Restriction Class Assignment When Lockout is Set 1 1 70 AC Code Restriction Class Assignment Day Mode 4 07 AC Code Restriction Class Assignment Night Mode 4 08 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 68: ...July 2003 NEC Business Solutions Ltd 58 A14 Attendant Station Outgoing Lockout Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 69: ...ole or DCU 60 1A Console OPERATING PROCEDURES 1 Press the DSS key on the Attendant Add On Console or the Attendant Position for the desired station 2 Receive ringback tone or voice announcement 3 Press N on the Attendant Add On Console or on the Attendant Position The call is transferred 4 Hang up 5 After time out if the transferred call is not answered a recall tone is received at the Attendant P...

Page 70: ... TO FEATURE PROGRAMMING Feature Number Feature Name A 11 Attendant Add On Console A 12 Attendant Camp On A 26 Automatic Release Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS System Transfer Camp On Selection 1 1 11 BCS CO Transfer Ring Pattern Selection 1 1 13 BCS CO Transfer Ring Tone Selection 1 1 14 AU Class of Service ...

Page 71: ...The Authorisation Account Code is part of the Station Message Detail Recording SMDR call record SYSTEM AVAILABILITY Terminal Type All stations Required Components None OPERATING PROECEDURES 1 Lift the handset or press P 2 Dial Forced Account Code Authorisation Code Access Code _______ not set at default 3 Dial the Account Code 4 Dial the trunk access code and the outside number 1 Lift the Handset ...

Page 72: ...h the setting assigned in Memory Blocks 4 07 and 4 08 allowing the user to dial another non restricted number After placing a call using an authorisation code when the station goes idle On hook the code restriction class is reset to its previous setting assigned in Memory Blocks 4 64 and 4 65 A total of 500 Forced Account Codes Authorisation Codes can be entered system wide Forced Account Codes Au...

Page 73: ...Message Detail Recording SMDR Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 146 147 BTS Class of Service Attendant Feature Selection 1 1 8 07 2 8 BTS Class of Service Station Feature Selection 2 1 8 08 5 1 6 3 BTT Station to Class of Service Feature Assignment 4 17 BTT Code...

Page 74: ...election 1 5 26 AS SMDR Valid Call Time Assignment 1 5 25 AS SMDR Print Format 1 5 02 AS SMDR Telephone Print Selection 4 56 CSS COM Port Baud Rate Setting Assignment 1 8 35 BM Start Time Selection 1 1 05 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Stati...

Page 75: ...n be played to the outside caller The message s played are the same as the Automated Attendant message s SYSTEM AVAILABILITY Terminal Type Not applicable Required Components VRS 4 U ETU OPERATING PROCEDURES 1 Go off hook 2 Dial the VRS Voice Message Record Verify Erase Access Code e g E0 3 Dial operation A Recording B Confirmation C Erasing 4 Dial operation A Automated Attendant 5 Enter Automated ...

Page 76: ...ial the incoming trunk number 00 FD 00 All CO PBX lines Note Dialling 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle If a trunk is busy when 00 is dialled it is not set To set the Automated Attendant to a busy trunk dial the individual trunk number 4 PressT 1 Receive an incoming CO PBX call 2 The Automatic Answer with Delay Message answers the call and send...

Page 77: ...ted Attendant per trunk The Day Night Weekend mode greeting messages can be assigned to each Automated Attendant position The number of times a greeting message is repeated can be assigned in System Programming The answering time duration after the incoming CO PBX call rings is programmable This time affects the Day Night Weekend mode settings per Automated Attendant The station can be used for re...

Page 78: ...d dial tone is provided for incoming callers RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name D 9 Direct Inward System Access DISA Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BTI SLT or Automated Attendant DISA to CPU PBR Selection 1 8 01 AR VRS Message Reco...

Page 79: ...omated Attendant Message to Trunk Selection 3 38 AU Automated Attendant Function Selection 3 59 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 501 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTS Class of Service Attendant Feature Selection 1 1 8 07 1 8 BTS Class of Service Station Feature Selection 2 1 8 08 2 6 When the system is at default this Memor...

Page 80: ...July 2003 NEC Business Solutions Ltd 70 A17 Automatic Answer with Delay Message Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 81: ...nt group The Automated Attendant can be set to provide two automated answering levels Incoming DID calls can be answered by the Automated Attendant SYSTEM AVAILABILITY Terminal Type Not applicable Required Components VRS 4 U ETU OPERATING PROCEDURES 1 Go off hook 2 Dial the VRS Voice Message Record Verify Erase Access Code e g E0 3 Dial operation A Recording B Confirmation C Erasing 4 Dial operati...

Page 82: ...g 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle If a trunk is busy when 00 is Dialled it is not set To set the Automated Attendant to a busy trunk dial the individual trunk number 4 PressT 1 PressT 2 Dial HF 3 Dial tenant number 00 DG Note Dialling 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle If a trunk is busy wh...

Page 83: ...he VRS ETU 4 The call is answered by the VRS ETU and another message is played 5 A 1 2 or 3 digit DTMF signal is received 6 The call is transferred to a designated station of the second level or another VRS ETU message is played 7 The called party answers and talks 1 An incoming CO PBX call is received on a line 2 The Automated Attendant answers the call and sends a greeting 3 A 1 digit DTMF tone ...

Page 84: ...R Start Time Selection to specify whether the PBR can receive DTMF signalling while the Automated Attendant is sending the message default FR or after the message is finished AF Use Memory Block 1 4 11 Automated Attendant Message Day Night Mode Selection to assign the Day Night Weekend mode greeting messages to each Automated Attendant position Use Memory Block 1 4 13 Automated Attendant Answer De...

Page 85: ... feature CPU based PBR circuits are required and used for this feature The CPUI U ETU of the Xen IPK system has four built in PBR circuits that are programmable for use with the Automated Attendant DISA feature or Single Line Telephones If all four circuits are programmed for AA DISA use then a PBR U ETU must be installed for Single Line Telephone use Automatic Trunk to Trunk Transfer and the Auto...

Page 86: ... TO FEATURE PROGRAMMING Dial Action A Step Call is performed J Second dial tone is provided L Ringing begins based on the Day Night ringing assignment Feature Number Feature Name D 9 Direct Inward System Access DISA Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BCT Trunk Type Selection 3 9...

Page 87: ...ion to Class of Service Feature Assignment 4 17 AU Automated Attendant Message Access Code 1 Digit Assignment 1 4 14 AU Automated Attendant Message Access Code 2 Digit Assignment 1 4 15 BA Specified Station Access Code Assignment 1 2 08 AU Automated Attendant Answer Delay Time Assignment 1 4 13 AU Automated Attendant Message Repeat Selection 1 4 16 AU Automated Attendant PBR Start Time Selection 1...

Page 88: ...n Table 1 1 22 ALN DID Forward Station Number for Busy Station or Undefined Digit 1 1 23 BTM Line Key Selection for Telephone Mode 4 12 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BI Tone Assignment 1 8 15 Tone Table 01 AT Tandem Transfer SMDR Print Extension Assignment 1 4 04 BM Automatic Day Night Mode Switching Time Assignment 1 1 27 When the system is at...

Page 89: ...riginating station rings when both stations become idle 4 Lift the handset or press P 5 Receive tone burst or ringback tone talk when the called station user answers SERVICE CONDITIONS Data Assignment The Access Code can be changed to one of the following or 1 9 Restrictions Only one Automatic Callback at a time may be set at a station Automatic Callback cannot be set to a station that is in Do No...

Page 90: ...s not answer within 30 seconds after the ringing begins the Callback is automatically released While set a Callback cannot be manually cancelled GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 1 3 BTT Station to Class of Service Feature Assignme...

Page 91: ...VRS 4 U ETU for Delay Announcement OPERATING PROCEDURES GENERAL DESCRIPTION CALL PROCESSING This section includes the following features Abandoned Call Search Abandoned incoming calls are not connected to Agent Positions The system can recognize abandoned calls and remove them from the queue on trunks that provide calling party disconnect supervision Call Distribution to Agents Calls are automatic...

Page 92: ...uired to assign a Pilot number An ACD Group Pilot number should not be programmed in a Station Hunt group The Station Hunt feature takes priority over the ACD function SERVICE CONDITIONS Data assignment Restrictions No alert tone is provided even if all Agents in the ACD group are busy However Pooled Line Outgoing can indicate the status of trunks in an ACD group as an alternative method General I...

Page 93: ... in the ACD group for assistance Activation of this feature while on an ACD call automatically places the active call on hold and places an assistance call to the Supervisor This feature uses a Feature Access or One Touch key Break Mode This feature allows the Agent to take a position out of the ACD mode without logging off Break Mode is used for breaks from work e g lunch or coffee breaks This fe...

Page 94: ...nce LED lights at both terminals involved SERVICE CONDITIONS Restrictions An alert tone is provided for the Monitoring feature Agents can log off or enter Break Mode from their station only when it is idle While an ACD Agent is logged on Call Forwarding set at this station does not function ACD Agents do not receive another ACD call if an existing ACD call is on hold or is call parked When the hel...

Page 95: ... Feature Name D 2 Delay Announcement Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BS MIF ACD Assignment 7 3 00 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 031 032 040 AA ACD UCD Group Pilot Number Assignment 1 12 00 AA ACD UCD Group Agent Assignment 1 8 25 BTS Class of Service S...

Page 96: ... July 2003 BTM Extension Line Key Ring Assignment Night Mode 4 38 AA ACD Hunt Time 1 8 40 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 97: ...ive member in up to four ACD Groups and can be logged on and receive calls from all four groups SYSTEM AVAILABILITY Terminal Type Multiline Terminals with display and softkeys Required Hardware Components ACD 8 U ETU OPERATING PROCEDURES GENERAL DESCRIPTION CALL PROCESSING Abandoned Call Search Abandoned incoming calls are not connected to agent positions The system removes them from the queue on ...

Page 98: ...o a Call Arrival key appearance in the Xen IPK system Each queue has an individual CAR key An ACD Group Pilot Number must not be programmed in a station hunt group because Station Hunt has priority over ACD SERVICE CONDITIONS Data Assignment The ACD Plus hardware connects to the Xen IPK through ports the KSU recognises as Voice Mail ports Eight ACD ports are supported Voice Prompts and firmware ar...

Page 99: ...and call the supervisor for assistance Break Mode The agent can use a softkey to take a position out of ACD Mode for a break from work without logging off Wrap Mode The agent can use a softkey to take a momentary break to process the previous call This allows the agent to finish paper work and discuss the call with a supervisor Logon Logoff An agent can logon by dialling the pilot number for the A...

Page 100: ...Wrap mode only when the station is idle The agent can request these conditions by pressing the applicable softkey during an ACD call The last entered request is carried out when the telephone returns to idle An agent cannot receive another ACD call while an existing ACD call is on hold After the held call is terminated the agent can then receive ACD calls Agents and supervisors must have a multili...

Page 101: ...rex service After the call is transferred at the Central Office it cannot use any Xen IPK trunk lines Additional hardware is not required to support Automated Attendant GENERAL DESCRIPTION ANNOUNCEMENT FUNCTION General By default all announcements except the AA and On Hold message are recorded Using the Administration program most messages can be allowed or denied per group Both AA messages and th...

Page 102: ... Greeting ACD Refresh Message 1 and On Hold messages Night Message This message recorded and enabled per group is played when a group is in night mode and the message is enabled for that queue ACD Queue Status Header This message recorded and enabled per group is used with the queue depth feature to indicate the place in the queue By default it states you are caller number followed by the prompt t...

Page 103: ... Interface Slot Assignment 7 1 BS Telephone Type Assignment 7 2 BK Call Arrival Key Block Assignment 1 2 04 BA Access Code 1 2 3 Digit Assignment 1 1 46 48 063 064 BTS Class of Service Station Feature Selection 2 1 8 08 6 5 BCT DIT Assignment 3 42 BCT ANA Assignment 3 43 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BS Station Number Assignment 4 10 BTM Line K...

Page 104: ...July 2003 NEC Business Solutions Ltd 94 A21 Automatic Call Distribution ACD Plus Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 105: ...NDITIONS Data Assignments Use Memory Block 1 1 46 48 Access Code 1 2 or 3 Digit Assignment Function No 101 to assign an access code Use Memory Block 3 03 Trunk to Trunk Group Assignment to make Trunk to Trunk Group Assignment Use Memory Block 4 40 LCR Class Selection to specify the LCR Class default 0 for each station Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 6 LK1 ...

Page 106: ...econds expires during dialling using ACR a busy tone is generated and the user must redial the number When a station user places an outgoing call using ACR Trunk queuing cannot be set When a feature code is assigned to CO Feature Service code for Code Restriction using Memory Block 1 1 82 CO Feature Code Service for Code Restriction this code does not have to be programmed in the ACR Dialling Assi...

Page 107: ...on 3 91 BTT LCR Class Selection 4 40 BTS Class of Service Station Feature Selection 2 1 8 08 3 4 6 1 BTT Station to Class of Service Feature Assignment 4 17 BTM Line Key Selection for Telephone Mode 4 12 AB ACR Allow Deny Selection 1 14 00 AB ACR Dialing Assignment 1 14 01 AB ACR Dial Allow Deny Selection 1 14 02 AB ACR Route Table Number Assignment 1 14 03 AB ACR Trunk Group to Route Number Assig...

Page 108: ...July 2003 NEC Business Solutions Ltd 98 A22 Automatic Carrier Routing Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 109: ...omponents None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment This assignment can be set for the time of day and the day of the week Two separate Day Night Mode switch times are available In any 24 hour period the system changes from night mode to day mode at a specified time then later the system changes from day mode back to night mode at a specified time Station Code Restriction Class ...

Page 110: ...t Mode by Day of Week Selection 1 1 32 BTS Class of Service Attendant Feature Selection 1 1 8 07 1 1 1 2 BM Automatic Daylight Saving Time Selection 1 8 48 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 AC Code Restriction Class Assignment Day Mode 4 07 A...

Page 111: ...G PROCEDURES 1 Press the DSS BLF key for the desired station or paging The original call is automatically placed on Non Exclusive Hold 2 Talk with called party or page 3 Press the held line key or Call Appearance key to return to the held call SERVICE CONDITIONS Any outside call on hold longer than the programmed time generates a recall at the originating Multiline Terminal Press the Transfer Conf...

Page 112: ... Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTD Attendant Add On Console to Telephone Port Assignment 1 6 01 BTD Attendant Add On Console Key Selection 1 6 05 BTM Line Key Selection for Telephone Mode 4 12 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 BM Hold Recall Time Selection Non Exclusive Hold 1 1 0...

Page 113: ...AILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 If using the handset pressPand restore the handset 2 PressT 3 PressQ 4 The call is repeated automatically default 2 times 5 Lift the handset to respond when the called party answers If this is not done the call will be disconnected when the next redial cycle starts 1 Lift the handset then restore handset or pres...

Page 114: ...ctually being initiated by the system an LCD appearance Q Number Dialled confirms Automatic Redial is activated For stations with or without an LCD a flashing Feature LED indication is provided and the Redial key is steadily lit The outside line LED on the Multiline Terminal where Automatic Redial is initiated is green but lights red on other Multiline Terminals in the system If the feature times ...

Page 115: ... Manual A25 105 Doc No 8201 Release 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BM Automatic Redial Time Selection 1 1 04 BTS Manual Pause Selection 1 1 09 ...

Page 116: ...July 2003 NEC Business Solutions Ltd 106 A25 Automatic Redial Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 117: ...ES SERVICE CONDITIONS General Loop Start DID and TIE Line Trunks provide this feature if the outside exchange generates a line reversal signal to indicate the distant party has abandoned the call Automatic Release on ISDN trunks is provided as part of the protocol New Zealand loop start trunks do not provide automatic release by way of a line reversal signal If an outside line has been accessed vi...

Page 118: ...July 2003 NEC Business Solutions Ltd 108 A26 Automatic Release Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 119: ...gned for this ability Required Components None OPERATING PROCEDURES 1 PressT 2 DialFC 3 Dial the incoming trunk number 0A FD 4 PressL 5 Dial outgoing telephone number where the call is to be directed 6 PressT 1 PressT 2 DialFC 3 Dial the incoming trunk number 0A FD 00 4 PressL 5 PressT Note Dialling 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle If a trunk ...

Page 120: ...ing 00 sets or cancels the Automatic Trunk to Trunk Mode for all trunks when the trunks are idle If a trunk is busy when 00 is dialled it is not set To set Automated Trunk to Trunk mode to a busy trunk dial the individual trunk number 1 PressT 2 Dial FD 3 Dial the incoming trunk number 0A FD 4 PressT outgoing telephone number is displayed in the LCD If the outgoing telephone number is longer than ...

Page 121: ...a CO PBX or Tie DID line The outgoing trunk can be a CO PBX or Tie line The Attendant can press the Feature key and the line key to verify the Automatic Trunk to Trunk Transfer status when set If the outgoing line is in use and an incoming call rings in the call is treated as a normal incoming call When the outgoing line becomes free the Automatic Trunk to Trunk Transfer feature is activated When ...

Page 122: ... Selection 3 05 AT Automatic Tandem Trunk Assignment 3 06 BCT Trunk to Trunk Transfer Yes No Selection 3 04 BTS Class of Service Attendant Feature Selection 1 1 8 07 1 7 BTT Station to Class of Service Feature Assignment 4 17 AT Automatic Tandem Trunk by Night Mode Selection 1 4 05 AT Tandem Transfer Automatic Disconnect Time Selection 1 4 00 BCT Automatic Release Signal Detection Selection 3 40 W...

Page 123: ...key or press T BF 2 The Background Music display is cancelled after five seconds SERVICE CONDITIONS Data Assignment A COI port may be assigned as the station BGM port in system programming General Background Music stops while the Multiline Terminal is in use When Background Music is provided via a COI port a Batesford Electronics Model No TIC2F2 Line Isolation Unit or equivalent is required to pro...

Page 124: ...G Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCS BGM Port Assignment 1 1 79 BTS Class of Service Station Feature Selection 2 1 8 08 4 7 BCS Hold Tone Source Selection 1 8 31 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 125: ...ed to paging the Paging System BGM is turned off automatically SYSTEM AVAILABILITY Terminal Type Not applicable Required Components ECR U ETU OPERATING PROCEDURES SERVICE CONDITIONS General No amplifier is provided on the ECR U ETU The impedance of the speakers is to be 600 The Paging BGM input impedance is 600 The control relays can handle up to 24 Vdc 500 mA The paging output comes from the ECR ...

Page 126: ...MMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BP General Purpose Relay Assignment 1 8 37 BP External Speaker Connection Selection 1 7 02 BP External Paging Alert Tone Selection 1 7 03 BP External Paging Timeout Selection 1 7 06 ...

Page 127: ... 1 Lift the handset or press Pand receive internal dial tone 2 PressT then press R 3 Dial the station number to be overridden 4 PressT 5 Interrupt is enabled 1 Lift the handset or pressPand receive internal dial tone 2 PressT then press R 3 Dial J 4 Dial the CO PBX number to be overridden 5 PressT 6 Interrupt is enabled 1 Lift the handset or pressPand receive internal dial tone 2 Press T then pres...

Page 128: ... are in progress The Barge In feature does not override a conversation of a Private Line A Single Line Telephone user cannot activate Barge In however the conversation on a Single Line Telephone can be interrupted The Barge In feature cannot be used on outside lines for another tenant unless the lines are assigned to both tenants Data Line Security denies a station from barging in even if Barge In...

Page 129: ... Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 1 4 1 5 BTT Station to Class of Service Feature Assignment 4 17 BN Trunk to Tenant Assignment 2 01 BCS Private Line Assignment 1 1 29 BTT SLT Data Line Security Assignment 4 90 BTS Barge In Alert Tone Assignment 1 1 76 BM Start time Selection 1 1 05 When the system is at default this Memory Block must be prog...

Page 130: ...July 2003 NEC Business Solutions Ltd 120 B3 Background Music Over External Speakers Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 131: ...rmal operation SYSTEM AVAILABILITY Terminal Type Not applicable Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Restrictions Battery backup on the CPUI U ETU Unit does not protect the following 1 Automatic Callback 2 Off line Status for programming system or station assignments 3 Automatic Redial 4 Trunk Queuing General The battery connector on the CPUI U ETU Unit should be discon...

Page 132: ...1 Message Waiting 12 Microphone Status 13 Station Lock Set and Password 14 Timed Alarm 15 Customised Message 16 Voice Mail Message 17 Feature Access and One Touch Keys 18 Volume Set Level 19 Automatic Attendant Mode 20 Automatic Trunk to Trunk Transfer Mode 21 General Purpose Relay setting During normal operation the batteries are continually recharged via a built in charging circuit The backup ba...

Page 133: ...tem operation can be maintained for an extended time Actual time depends on system configuration traffic conditions and the capacity of the batteries being used SYSTEM AVAILABILITY Terminal Type Not applicable Required Components B64 U KSU OPERATING PROCEDURES SERVICE CONDITIONS General During normal operation the batteries are continually being recharged via a built in charging circuit The B64 U ...

Page 134: ...July 2003 NEC Business Solutions Ltd 124 B5 Battery Backup System Power Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 135: ... users to determine at a glance if a station is in use SYSTEM AVAILABILITY Terminal Type DTR DTU 8D TEL Up to 8 line keys DTR DTU 16D TEL Up to 8 line keys DTR 16LD 1A TEL Up to 16 line keys DTR DTU 32D TEL Up to 16 24 line keys and 16 8 One Touch keys The 16LD telephone indicates BLF status by an LCD indicator Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Press the Feature Acc...

Page 136: ...Local power is not required for the BLF function on a Multiline Terminal The Attendant Add On Console requires an AC transformer that is provided with the console Assignment of One Touch keys for Direct Station Selection DSS with busy lamp indications is programmable by the user from the Multiline Terminal Any existing station can be assigned To program the One Touch key for DSS BLF LED is Flashin...

Page 137: ...al B6 127 Doc No 8201 Release 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BE Speed Dial Buffer Allocation 1 1 35 BTM Line Key Selection for Telephone Mode 4 12 ...

Page 138: ...July 2003 NEC Business Solutions Ltd 128 B6 Busy Lamp Field on Multiline Terminals Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 139: ...The first call is put on hold 2 Incoming caller is automatically connected 1 Go on hook on the first call 2 Go off hook to answer the incoming call SERVICE CONDITIONS Data Assignment If a station that has Call Forward Busy assigned receives a second call this call follows the Call Forward Busy setting either immediately or after the Call Forward No Answer timer has expired When Data Line Security ...

Page 140: ... LED flash z LCD shows second incoming call z A Call Alert Notification tone of 0 8 seconds is provided to the called party There is no LCD indication to show a second call is ringing in when using the Store and Repeat feature Incoming Call Alert Notification to Single Line Telephones is as follows z A Call Alert Notification tone of 0 8 seconds is provided to the called party The calling party he...

Page 141: ...on cannot be answered using Call Pickup GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 3 8 BTT Station to Class of Service Feature Assignment 4 17 BTT Call Forward Busy Immediately Delay Selection 4 42 BTT SLT Data Line Security Assignment 4 90...

Page 142: ...July 2003 NEC Business Solutions Ltd 132 C1 Call Alert Notification Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 143: ... keys SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Go off hook using the handset or pressP Receive internal dial tone 2 Dial Trunk Access Code default 0 A Call Appearance key lights 3 Dial the outside party and begin conversation 4 PressU The Call Appearance key flashes 5 Press the flashing Call Appearance key to retrieve the call 1 Rece...

Page 144: ... block with the same set of 24 keys Incoming trunks to these Multiline Terminals appear on the same CAP key at each station Call Arrival keys can also be associated with a CAP block As calls arrive and are answered from a CAR they will move to the assigned CAP keys on the terminal Different CAR keys can be associated with different CAP blocks to segregate calls based on the extension the call was ...

Page 145: ...Call Arrival Keys CAR Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 BTT Station to Call Appearance Block Assignment 4 43 BTM Line Key Selection for Telephone Mode 4 12 When the system is at default this Memory Block must be programmed for the feature to be u...

Page 146: ...July 2003 NEC Business Solutions Ltd 136 C2 Call Appearance Keys CAP Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 147: ...plication SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Receive off hook ringing 2 PressO The first call is placed on hold and the CAR is answered 3 The incoming call resides on a Call Appearance key or CO Line key if it is assigned on the telephone 1 Go on hook on an internal call 2 Go off hook to answer incoming outside line call to a C...

Page 148: ...waiting to be answered If no Call Appearance key or CO Line key is available an outside line call to a Call Arrival key cannot be answered Incoming internal calls to a Call Arrival key can be answered with no Call Appearance key assigned The ICM lamp if provided indicates a call and if the call is put on hold flashes at the Conf key Order and Shortcut System Data Name Memory Block Function 1 8 07 ...

Page 149: ...alls ringing into Call Arrival keys Call Arrival keys can be assigned as a station hunting master number and or as members of a Station Hunt group A BLF indication is provided on an Attendant Add On Console for incoming calls A Call Arrival key can be used as a DSS key from an Attendant Add On Console or as a DSS key at a Multiline station An internal call to a Call Arrival key is ring only Voice ...

Page 150: ...July 2003 NEC Business Solutions Ltd 140 C3 Call Arrival Keys CAR Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 151: ... Request is set Single Line Telephone users can set but not receive a Callback Request SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Dial Access Code L 2 Hang up Dial the destination where the Callback Request is set 1 PressT Requires class of service 1 8 07 to be enabled 2 Dial HH 3 PressT Note At default this ability is denied Requires ...

Page 152: ...5 seconds Off If a Multiline Terminal receives two or more Callback Requests they are called back in the order they were received A maximum of three Callback Requests can be set at one Multiline Terminal Callback Requests are protected by system memory battery backup A caller does not receive a set tone when attempting to leave a Callback Request at a station where three Callback Requests are set ...

Page 153: ...hook and dial L to complete the callback To use Access Code this must be changed from function 096 to 026 in System Programming GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Intercom Feature Access Code Assignment 1 2 24 005 BTS Class of Service Station Feature Selection 2 1 8 08 2 2 BTT Station...

Page 154: ...July 2003 NEC Business Solutions Ltd 144 C4 Callback Request Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 155: ...S 2 4 8 U ETU or FMS 2 4 U ETU OPERATING PROCEDURES 1 Dial the XenMail extension 2 After message playback XenMail prompts to hear Caller ID number only OR DialKduring message to stop playback save the current message as an old message and hear Caller ID number only 3 When Caller ID information is available after the Caller ID number is played the system prompts the mailbox user with an option to r...

Page 156: ...l the number that takes you to the main greeting of the XenMail system 2 While main greeting is playing dial I by default and your extension to take you to the mailbox Enter security code if prompted 3 Follow prompts to listen to new old or archived voice mail messages 4 When Caller ID information is available XenMail prompts to hear Caller ID number only after message playback OR DialKduring mess...

Page 157: ...ult is RCV 6 10 where 6 is the number of rings voice mail tries when returning a call and 10 is the number of minutes a retuned call can last A trunk access code must be entered on Easymade Switch Setup Screen Page 1 line 9 so the Return Call feature can access a trunk to return the call When this is not entered the mailbox user is not prompted to return the call even when Caller ID information is...

Page 158: ... prompt to indicate that it is returning to the subscriber mailbox When a subscriber listens to a message from a Softkey equipped telephone and Caller ID information is unavailable the voice mail system leaves the second line of the LCD blank When Caller ID is disabled on the system voice mail displays the message count From the subscriber options Softkey menu a subscriber can access a Softkey men...

Page 159: ... 08 4 3 4 4 5 7 6 5 BCT DIT Assignment 3 42 BCT ANA Assignment 3 43 AI Caller ID Display Assignment for CO PBX Line 3 44 AI Caller Name Indication Selection 3 53 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Line Key Selection for Telephone Mode 4 12 BTT Station to Class of Service Feature Assignment 4 17 BTM Extension Line Key Ring Assignment Day Mode 4 3...

Page 160: ...July 2003 NEC Business Solutions Ltd 150 C5 Caller ID Call Return Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 161: ...VAILABILITY Terminal Type All Multiline Terminals with an LCD Required Components COID 4 U ETU COID 8 U ETU BRT 4 U ETU or PRT 1 U ETU to receive Caller ID indication from a central office MIFM U ETU with KMM UA installed when Caller ID Scrolling or Call Return are desired OPERATING PROCEDURES Press the Scroll Directory to display the last incoming Caller ID Repeatedly press the Scroll Directory t...

Page 162: ...71 Caller Name Display Assignment to specify whether the network name or speed dial name match is to be displayed Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK3 to Allow LED On or Deny default LED Off Caller ID Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK4 to Allow LED On Caller ID Number display or Deny default LED Off to display ...

Page 163: ...AR key as part of the Caller ID group Scrolling Caller ID with Return Call Use Memory Block 7 3 04 MIF Caller ID Assignment to specify Scrolling and or Out Dial function to the MIFM U ETU with KMM UA Unit Use Memory Block 4 44 Caller ID Preset Dial Outgoing CO Selection to assign the Trunk Group Route Advance Group or Closed Numbering Group that is seized for Caller ID Outgoing Calls Use Memory Bl...

Page 164: ...nstitute a Caller ID group An answered call can be transferred to any station in the system and Caller ID is displayed at that station Press the green line key where the CO call resides during a CO call to verify the Caller ID When the telephone company provides both Name and Number depending on the system assignment they are displayed for 5 seconds followed by the remaining information When the t...

Page 165: ...ID data The name is not printed When a station is engaged in a voice over whisper page or broker s call the station can display Caller ID until the process ends When an incoming call is answered before Caller ID is sent the Caller ID is not displayed The following incoming calls display Caller ID on a Multiline terminal z Ordinary CO Calls z DIT ANA calls z VRS AA calls z Ring Transfer calls z CAR...

Page 166: ... outgoing call is made using the Scroll function the call follows Code Restriction Digit Restriction and Least Cost Routing LCR or Automatic Carrier Routing ACR The LCR or ACR feature is required for the Scroll function to operate properly Caller ID data is not stored when the following conditions apply When Out of Area or Private characters are received the MIFM U ETU does not store them in the S...

Page 167: ...LITY Terminal Type All terminals Required Components PRT 1 U ETU BRT 4 U ETU CLKG U Unit OPERATING PROCEDURES None SERVICE CONDITIONS Data Assignment Use Memory Block 3 91 Trunk Type Selection to specify the BRI or PRI ISDN trunks as type DID Use Memory Block 4 47 ISDN Directory Number Selection to specify whether or not the station is allowed to present the assigned number in Memory Block 4 62 to...

Page 168: ...ature Code Restriction Password Override the extension based outgoing Caller ID generated will be the number associated with the station from where the call is being made and not the station whose ID Password has been entered When Memory block 4 47 is assigned as YES and Memory Block 4 62 has a number assigned the setting in Memory Block 4 62 overrides the number set in Memory Block 3 52 when the ...

Page 169: ...Xen IPK Features and Specifications Manual Features and Specifications Manual C7 159 Doc No 8201 Release 1 0 July 2003 Figure A7 1 Flow Chart ...

Page 170: ...July 2003 NEC Business Solutions Ltd 160 C7 Caller ID Outgoing Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 171: ...ttendant Positions can be used to cancel Call Forward All Calls system wide SYSTEM AVAILABILITY Terminal Type All stations Required Components None OPERATING PROCEDURES 1 Press the Call Forward All ON OFF key 2 Dial the station number or pressP OR 3 Press T 4 Dial F0 5 Dial the forward destination 6 Press T 1 Lift the handset or pressP 2 Dial Access Code DA set as default 3 Dial the station number...

Page 172: ...adily lights if this setting is assigned on the key 1 Press Call Forward All Calls On Off key 2 PressP 1 Lift the handset or pressP 2 Dial Access Code DB set as default 3 Receive confirmation tone and restore the handset or press P 1 Lift the handset or pressP 2 Dial Access Code DG set as default 3 Dial the station number to be forwarded 4 Receive confirmation tone and restore the handset or press...

Page 173: ...t or cancelled by the forwarding station user or the destination station user if allowed by Class of Service Call Forward All Calls set cancel from destination or system wide cancel can be performed at the Attendant Position if allowed by Class of Service Restrictions At default system wide cancel of Call Forward All Calls from Attendant Positions is not allowed Ring Transfer Camp On and Tone Over...

Page 174: ... line calls follow Call Forward All Calls setting A station can be the destination of any number of Call Forward All Calls settings When the station user sets this feature the associated red LED winks on any DSS BLF key assigned for that station The destination station is the only station that can call a station with Call Forward All Calls set Call Forward All Calls has higher priority than Call F...

Page 175: ...Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 030 032 033 034 142 143 BTS Class of Service Attendant Feature Selection 1 1 8 07 2 2 2 3 BTS Class of Service Station Feature Selection 2 1 8 08 1 1 5 4 BTT Station to Class of Service Feature Assignment 4 17 BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 BTM Line Key Selection for Telephone Mode 4 12 When the system is at ...

Page 176: ...July 2003 NEC Business Solutions Ltd 166 C8 Call Forward All Calls Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 177: ...ed to another station or to the Attendant Position SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 Press Call Forward Busy No Answer ON OFF key 2 Dial the station number or pressP 1 Press Call Forward Busy No Answer On Off key 2 Receive confirmation tone and restore handset or pressP 1 PressT 2 Dial Access Code FH 3 PressT To set Call Forward Busy No...

Page 178: ... is set to a busy station the second incoming call does not follow the forwarding assignment unless the forwarding station goes idle All internal and transferred calls to the station follow the Call Forward Busy No Answer setting Tie DID and DIT ANA line calls follow the Call Forward Busy No Answer settings Only one Call Forward Busy No Answer forwarding destination can be set from one station at ...

Page 179: ...ory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 020 025 140 141 BM Call Forward No Answer Time Selection 1 2 02 BTS Class of Service Attendant Feature Selection 1 1 8 07 2 2 2 3 BTT Station to Class of Service Feature Assignment 4 17 BTS Class of Service Station Feature Selection 2 1 8 08 2 5 5 4 BTM Line Key Sele...

Page 180: ...July 2003 NEC Business Solutions Ltd 170 C9 Call Forward Busy No Answer Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 181: ... All Display Multiline Terminals Required Components Multiline Terminals with display Refer to C 7 Call Forward All Call and C 8 Call Forward Busy No Answer features OPERATING PROCEDURES SERVICE CONDITIONS General DIT ANA DID Tie Automated Attendant transfer and SCD calls can support Call Forward Display This feature only supports forwarded calls to a primary station number When the destination is...

Page 182: ...July 2003 NEC Business Solutions Ltd 172 C10 Call Forward Display Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 183: ...e mode 2 Dial Access Code F0 fixed Access Code 3 Dial the Trunk Access Code and telephone number where incoming calls are to be forwarded 4 PressT OR Press the Call Forward All Calls ON OFF key 5 Dial the Trunk Access Code and telephone number 6 PressP 1 Lift the handset or pressP 2 Dial Access Code DA set as default 3 Dial the Trunk Access Code and telephone number where incoming calls are to be ...

Page 184: ...de 3 PressT 1 Lift the handset or pressP 2 Dial the Call Forward Busy No Answer Access Code DC set as default 3 Dial the Trunk Access Code and telephone number where incoming calls are to be forwarded 4 Go on hook or pressP OR 1 Press the Call Forward Busy No Answer ON OFF key 2 Dial the Trunk Access Code and telephone number 3 PressP To verify Call Forward All Calls Multiline Terminals only To ca...

Page 185: ... the handset or pressP 2 Dial Access Code DE Busy No Answer DG All Calls 3 Enter CAR extension number 4 Restore the handset or pressP SERVICE CONDITIONS Data Assignment The ability to set Call Forward Off Premise is based on Station Class of Service When Call Forward All Calls is set and an outgoing outside line is not available the Automated Attendant call is not forwarded and a busy tone is sent...

Page 186: ...hes red when Call Forward Off Premise All Calls is set from a Multiline Terminal The ACD UCD overflow destination station can be set to Call Forward Off Premise The Access Codes for Call Forward set and cancel can be programmed on Feature Access keys or One Touch keys If the key is pressed during the conversation with an internal or outside party the call is placed on hold and the Access code is d...

Page 187: ...isconnected when the Tandem Transfer Automatic Disconnect Timer has expired An alert tone is provided to both the calling party and to the destination outside party one minute before the Tandem Transfer Automatic Disconnect Time runs out An outgoing call is charged to the internal calling party even if the destination outside party does not answer or is busy when printed via Station Message Detail...

Page 188: ...lass of Service Attendant Feature Selection 1 1 8 07 2 2 2 3 BTS Class of Service Station Feature Selection 2 1 8 08 5 4 BTT Station to Class of Service Feature Assignment 4 17 BCT Trunk to Trunk Transfer Yes No Selection 3 04 BCT Polarity Reversal Selection 3 90 BTM Line Key Selection for Telephone Mode 4 12 BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 AT Tandem Transfer ...

Page 189: ... more efficient call processing SYSTEM AVAILABILITY Terminal Type All Stations Required Components None OPERATING PROCEDURES 1 Lift handset or press P 2 Dial the Call Forward Busy No Answer Split Set Access Code _______ default not assigned 3 Dial A for internal or K for External 4 Dial the destination number 5 Press P 1 Lift handset or press P 2 Dial the Call Forward Busy No Answer Split Set Acce...

Page 190: ...l Forward All Split Set Access Code _______ default not assigned 3 Dial A for internal or K for External 4 Press P 1 Lift handset or press P 2 Dial the Set Access Code for All or Busy No Answer Split from destination _______ default not assigned 3 Dial A for internal or K for External 4 Dial CAR key or Station Number to be forwarded 5 Dial the Trunk Access Code and the telephone number for the des...

Page 191: ...ll Forward Busy z Call Forward No Answer z Call Forward Busy No Answer z Call Forward Busy No Answer for CAR Note Call Forward Off Premise can be set for all of the above When setting Call Forward both Internal and External calls have the same forwarding destination when any other forwarding is used The Call Forward On Off toggle key LED is on when both Internal and External calls have the same fo...

Page 192: ...ge Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 154 159 BTS Class of Service Attendant Feature Selection 1 1 8 07 2 2 2 3 BTS Class of Service Station Feature Selection 2 1 8 08 1 1 2 5 5 4 BTT Station to Class of Service Feature Assignment 4 17 BTM Call Forward Busy Immediately Delay Selection 4 42 BM Call Forward No Answer Time Selection 1 2 22 BCT ...

Page 193: ...rminal Type All terminals Required Components None OPERATING PROCEDURES 1 With a call in progress press N and receive internal dial tone the party is placed on Hold 2 Dial the Call Park Set Access Code DJ set as default 3 Dial the Call Park location number 0 I and receive confirmation tone the call is parked 4 Restore the handset 1 With a call in progress press the hookswitch and receive internal ...

Page 194: ...Non Exclusive Hold When attempting to set Call Park to a busy Call Park location and a busy tone is heard Step Call can be used to access an idle location to park the call If a station other than the station originally used to park the call retrieves the call the SMDR records a transfer to the station where the call is retrieved When a Call Park is in recall mode the call cannot be picked up using...

Page 195: ...c No 8201 Release 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 047 048 BM System Call Park Recall Time Selection 1 2 23 ...

Page 196: ...July 2003 NEC Business Solutions Ltd 186 C13 Call Park System Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 197: ...CEDURES 1 Unattended station A receives a call 2 PressPor lift the handset at station B 3 Dial Access Code FG set as default 4 Dial the number for station A and begin talking SERVICE CONDITIONS General The Call Pickup Direct feature answers the following calls z Intercom Ringing z Intercom Voice z CO PBX Incoming z DIT ANA z VRS Automated Attendant Transfer z DID Tie Incoming z ACD UCD Incoming z ...

Page 198: ...ceived at a station the following Call Pickup priorities are used by the system z Ordinary Incoming CO PBX Calls After the first call is picked up the lowest numbered CO PBX Trunks are picked up i e if a call is received on Trunks 01 and 02 then Trunk 01 is picked up first z Calls on SIE CAR keys First In First Out z DIT DID VRS Automated Attendant Transfer Calls First In First Out z Ring Transfer...

Page 199: ...er Call Pickup Direct is allowed between different tenants A station that does not have the CO PBX line key or an available CAP key cannot pick up the ringing outside line from the ringing station GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 04...

Page 200: ...July 2003 NEC Business Solutions Ltd 190 C14 Call Pickup Direct Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 201: ...y station in the same Call Pickup group or by stations in other Tenant groups The system can be subdivided into 48 separate Tenant groups each with its own outside line assignments SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 Station A is receiving a call 2 Press Por lift the handset at station B 3 Dial the Call Pickup Access Code Default Access C...

Page 202: ...neral Call Pickup Groups are created by assigning Tenant Groups A maximum of 48 Call Pickup Groups can be assigned All Calls Pickup Access Codes are valid for both Day Mode and Night Mode except the Night Call Pickup Access Code The Night Call Pickup Access Code is valid when a tenant is in Night Mode and assigned the Night Chime feature in System Programming An incoming Tie DID call is first trea...

Page 203: ...uly 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 052 053 057 060 061 066 069 BN Trunk to Tenant Assignment 2 01 BTT Telephone to Tenant Assignment 4 09 ...

Page 204: ...July 2003 NEC Business Solutions Ltd 194 C15 Call Pickup Group Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 205: ...Integration Analogue on Page 607 SERVICE CONDITIONS General The Voice Mail system controls the Voice Mail Message Indication for systems without Voice Mail using Analogue or Digital Tie Lines Centralised Voice Mail does not require upgrade of the Digital Voice Mail System When using multiple systems in a network Internal External Pad Selection may need adjustment to compensate for volume loss Usin...

Page 206: ...unks to the Automated Attendant of the Centralised Voice Mail using a CAR key that has Call Forward Off Premise to the Voice Mail pilot Softkey indication is not supported in remote systems Refer to Features Supported by Digital Voice Mail for a detailed list of supported features Analogue voice cannot be used to support Centralised Voice Mail Features Supported by Digital Voice Mail Feature Name ...

Page 207: ...es Message Notification Yes Yes Message Waiting Lamps Yes Yes Names Yes Yes Night Mode Yes Yes Numeric Directory Assistance Yes Yes Open Group Yes Yes One Key Dialling Yes Yes One Way Message Yes Yes Opening Greeting Yes Yes Option Set Yes No Outside Callers Yes Yes Owner Yes Yes Personal ID Yes Yes Personal Secretary Yes Yes Private Group Yes Yes Prompt Yes Yes Public Message Yes Yes Quick Transf...

Page 208: ...a DIT call to a CAR key is assigned Call Forward Off Premise to Voice Mail in the main system Feature Name Main Remote Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BS Telephone Type Assignment 7 2 BK Call Arrival Key Block Assignment 1 2 04 BTI Voice Mail SLT Selection 4 35 BS Station Num...

Page 209: ...pe Selection 3 91 BCT Trunk to Trunk Group Assignment 3 03 BCT Trunk to Trunk Transfer Yes No Selection 3 04 BCT Trunk Installed DP DTMF Selection 3 92 BCT Trunk to Trunk Transfer Yes No Selection 3 04 ALN Tie Line Networking Tandem Connection Assignment 5 01 AV Voice Mail DTMF Delay Time Selection 1 3 08 AV Voice Mail Disconnect Time Selection 1 3 09 AV Voice Mail DTMF Duration Interdigit Time Se...

Page 210: ...62 BCT DIT Weekend Mode Selection 3 63 BCT DIT Night Mode Delay Answer Selection 3 64 BTT Call forward Busy Immediately Delay Selection 4 42 BM Call forward No Answer Time Selection 1 2 22 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key...

Page 211: ... have two types Class of Service Attendant Feature Selection 1 allows assignment of Attendant related features Class of Service Station Feature Selection 2 relates to station features Each Class of Service provides 16 different Classes Each station is assigned to one class for both Class of Service Assignments At default for Class of Service Attendant Feature Selection 1 Station Class 00 is set to...

Page 212: ...rogramming of Outgoing Numbers Allow Automated Attendant Mode DISA Mode Set Reset Allow Timed Alarm Set Reset for Single Line Telephones From Attendant Allow Call Forward All Call Set Reset from Destination Station Call forward CAR extensions Call forward BNA Allow System Wide Reset of Timed Alarm Call Forward All Call Do Not Disturb Customised Message and Callback Request Deny Cancel Station Lock...

Page 213: ...Override Originate Allow Absence Message Allow Callback Request Originate Allow Station Outgoing Lockout Set Cancel Allow Call Forward Busy No Answer Set Allow VRS Voice Message Record Verify Erase Allow DISA Password Set Allow User Ringing Line Preference Set Reset Allow Voice Tone Override Camp On Receive Allow LCR Bypass Trunk Groups 02 32 Deny Station Trunk to Trunk Transfer Deny Account Code ...

Page 214: ...nference Deny Account Code Forced Verified Deny Group Listening Selection Deny Station Relocation Allow Set Call Forward Off Premise Related to page 1 LK1 and page 2 LK5 Deny Pre set Dialling Allow Deny Deny Live Monitoring Deny Caller ID Display Selection When allow is set Caller ID Name and Number is displayed on the top and centre rows of LCD at the same time Deny Malicious Call Trace MCT ACR N...

Page 215: ... PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Attendant Feature Selection 1 1 8 07 All used Line Keys BTS Class of Service Station Feature Selection 2 1 8 08 All used Line Keys BTT Station to Class of Service Feature Assignment 4 17 ...

Page 216: ...July 2003 NEC Business Solutions Ltd 206 C17 Class of Service Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 217: ...omponents None OPERATING PROCEDURES 1 Press T 2 DialI 3 Dial L 4 Dial current time e g 0C BI 5 PressSto toggle AM PM 6 PressUto advance to the calendar 7 PressSto select the day of the week 8 Press L to move the cursor to the day of month setting 9 Enter the day by using the dial pad 10 PressSto select the month 11 Press L to move the cursor to the year setting 12 Enter the year by using the dial ...

Page 218: ...Restrictions The Clock Calendar Display is programmed only from station ports 01 and 02 General The Clock Calendar Display feature is protected by the memory backup battery GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BM Time Display 12h 24h Selection 1 8 04 BM Automatic Daylight Saving Time Selec...

Page 219: ...unk Access Code or goes off hook on an outside line 2 The user receives an outside dial tone 3 The user dials a restricted telephone number 4 The user receives a reorder tone and ERROR is displayed on the LCD if equipped SERVICE CONDITIONS Data Assignment System Programming has 16 classes class 00 15 Two of the 16 classes are fixed restrictions class 00 allows all outside calls and class 15 restri...

Page 220: ...ion Outgoing Lockout or Station Outgoing Lockout is set a preprogrammed Code Restriction class is assigned default Class 01 Allow 000 and 1144x calls only The use of other common carriers equal access can be allowed or denied by the Code Restriction feature Code Restriction may be allowed or denied per Trunk group When using Code Restriction with LCR Code Restriction is applied to the digits diall...

Page 221: ...X CTX Access Code Assignment II 1 1 25 AC OCC Table Assignment 1 1 67 AC OCC Table to Trunk Group Assignment 5 03 AC 8 Digit Matching Table to OCC Table Assignment 1 1 68 AC 8 Digit Matching Table to Normal Dial Assignment 1 1 66 AC 8 Digit Matching Table to Trunk Group Assignment 5 02 AC 8 Digit Matching Table Assignment 1 1 60 AC 8 Digit Matching Table to Class Assignment 1 1 61 AC Code Restrict...

Page 222: ...tion 2 1 8 08 3 7 BTT Station to Class of Service Feature Assignment 4 17 AC CO Feature Code Service for Code Restriction 1 1 82 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 223: ...e restrictions return to the station s normal settings SYSTEM AVAILABILITY Terminal Type All Stations Required Components None OPERATING PROCEDURES 1 Lift the handset to receive internal dial tone 2 Dial the Code Restriction Password Override Access Code not set at default 3 Dial your ID Number 4 Dial your ID Password optional step depending on system programming settings 5 If ID Number and ID Pas...

Page 224: ...48 2 3 4 digit Access Code Assignment to assign access codes to the following Function Numbers 250 ID Call Originate 251 DISA ID Password Set 252 DISA ID Password Reset 253 DISA ID Password Confirmation Use Memory Block 1 5 23 Outgoing Mode Selection to specify whether the Code Restriction Password Override feature ID or the Forced Account Code feature TEL is to be used these cannot be used concur...

Page 225: ...asswords can have different access depending upon the system s mode day or night Error indication is produced if a user attempts to set verify or reset a password on a station is not assigned with this feature Code Restriction Override is allowed when the ID Number and ID Password match Whether entry of an ID Password is required or not is specified in system programming A desired ID Number must b...

Page 226: ...rd Override feature is used to make an outgoing call from a telephone assigned with ACR ACR is bypassed for that call and a trunk is selected according to MB 1 1 19 When the system is operating in ID mode Memory Block 1 5 23 ID to ensure Trunk to Trunk transfer calls indicate correctly in the SMDR records you must apply one of the following 1 In MB 1 9 00 assign 999 to an unused ID number 2 In MB ...

Page 227: ...ide line is released the digit counter is reset Press the Recall or Drop key to reset the digit counter A Drop key is provided by programming a Feature Access Code on a Feature Access key or One Touch key When Feature Access or One Touch key programmed for hookflash is pressed the digit counter is reset If System Speed Dial is set to override Code Restriction CO PBX Tie Line Digit Restriction is n...

Page 228: ...striction Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTT Trunk Digit Restriction 4 32 AC Code Restriction Class Assignment Day Mode 4 07 AC Code Restriction Class Assignment Night Mode 4 08 AC Tie Line Code Restriction Assignment 1 1 69 When the system is at default this Memory Block must be programmed for the feature to be...

Page 229: ...apter and RS 232C and USB CTI interfaces are available for Dterm Series i and DTU type multiline terminals SYSTEM AVAILABILITY Terminal Type All Dterm Series i and DTU type multiline terminals except DTR 2DT 1A Required Components Dterm Series i CT A R Unit or CT R Unit DTU type CTA U Unit or CTU S U Unit OPERATING PROCEDURES SERVICE CONDITIONS The CT A R Unit connects to the bottom of any Dterm S...

Page 230: ...July 2003 NEC Business Solutions Ltd 220 C22 Computer Telephony Integration CTI Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 231: ...f groups of numbers such as authorisation codes or customer numbers SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset or press P Receive a dial tone 2 Use any combination of manual dialling Station Speed Dial and System Speed Dial SERVICE CONDITIONS General A maximum of 24 digits can be stored in Multiline Terminal Speed Dial...

Page 232: ...July 2003 NEC Business Solutions Ltd 222 C23 Consecutive Speed Dial Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 233: ...R Unit DTU type Multiline Terminal with APR U Unit Required Components Analogue cordless Single Line Telephone OPERATING PROCEDURES 1 Go off hook 2 Dial the station number or dial the Trunk Access Code and telephone number When the Multiline Terminal is ringing the incoming call can be answered by the cordless Single Line Telephone user by going off hook when ringing line preference is assigned fo...

Page 234: ...Prime Line is assigned to the associated Multiline Terminal internal dial tone cannot be transferred to the cordless telephone The cordless telephone requires a PBR circuit while dialling When all PBR circuits are busy a busy tone is heard when the phone goes off hook General This feature works with analogue cordless Single Line Telephones System Programming determines whether the cordless telepho...

Page 235: ... cordless telephone must be installed within 3 metres of the APR APA Adapter A Hookflash can be sent from a cordless telephone connected to an APR APA Adapter This provides the additional ability to transfer calls or place calls on hold within the Xen IPK System and access various intercom features RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name A 7 Ancillary Device ...

Page 236: ...July 2003 NEC Business Solutions Ltd 226 C24 Cordless Telephone Connection Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 237: ...Programming SYSTEM AVAILABILITY Terminal Type All Multiline Terminals equipped with an LCD Required Components None OPERATING PROCEDURES 1 Press T 2 Dial Access Code G0 3 Press Jto select a message Continue pressing J to scroll through the possible messages 4 Press L and enter date and time Date and time are optional 5 Press T 6 Set Do Not Disturb 1 Lift the handset and receive internal dial tone ...

Page 238: ...z Not In z With Guest z Out of Office The message remains displayed on the LCD of the Multiline Terminal where the message was set This feature is programmable for Multiline Terminals in Class of Service assignments When this feature is set the Feature LED flashes A maximum of 13 characters and the return time can be set for each message Don t Disturb must be set to display the message When callin...

Page 239: ...003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BI Customised Message 1 10 Assignment 1 2 09 18 BTS Class of Service Station Feature Selection 2 1 8 08 1 1 2 1 BTT Station to Class of Service Feature Assignment 4 17 ...

Page 240: ...July 2003 NEC Business Solutions Ltd 230 C25 Customised Message Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 241: ...ne Terminal is assigned for Data Line Security a Tone Override and call alert notification tone are not heard from the handset however the Tone Override and call alert notification tone are sent and heard from the speaker when the Multiline Terminal is off hook A Single Line Telephone connected to an SLI 8 U ETU or an SLT 1 U ADP with Data Line Security assigned rings at a rate of 1 second ON 2 se...

Page 242: ...stem Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTT SLT Data Line Security Assignment 4 90 BTS Class of Service Station Feature Selection 2 1 8 08 3 8 BTT Station to Class of Service Feature Assignment 4 17 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 243: ...TY Terminal Type Not applicable Required Components VRS 4 U ETU is required for recorded announcement MIFA U ETU is required for Uniform Call Distribution UCD MIFA U ETU and KMA UA are required for Automatic Call Distribution ACD OPERATING PROCEDURES Refer to A 18 Automated Attendant for these instructions 1 An incoming call to an ACD UCD group is received 2 The First Delay Announcement answers th...

Page 244: ...sfers Automated Attendant Transfers and DID Tie line calls must be directed to the ACD UCD Pilot number to receive Delay Announcement If all Delay Announcement circuits are busy the incoming caller continues to hear ringback tone or Music on Hold until a Delay Announcement circuit is available A maximum of two VRS 4 U ETUs can be installed in the Xen IPK system A maximum of four calls can be conne...

Page 245: ... Access Code 1 2 3 Digit Assignment 1 1 46 47 48 501 BTS Class of Service Station Feature Selection 2 1 8 08 2 6 BTT Station to Class of Service Feature Assignment 4 17 AR Delay Announcement Assignment 3 41 AR First Delay Announcement Start Time Selection 1 1 71 AR First Delay Announcement Repeat Selection 1 1 72 AR First to Second Delay Announcement Interval Time Selection 1 1 73 AR Second Delay ...

Page 246: ...July 2003 NEC Business Solutions Ltd 236 D2 Delay Announcement Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 247: ...erval between the detection of an incoming call and the start of Delayed Ringing is programmable in system data in increments of one second Default values are z Outside call 15 seconds z Internal call 10 seconds Tenant Ringing conflicts are resolved by programming Trunk to Tenant Assignment The lower numbered tenant that is assigned is used as the ringing control General The following incoming cal...

Page 248: ...rder and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BN Trunk to Tenant Assignment 2 01 BTM Line Selection for Telephone Mode 4 12 BTT CO PBX Ring Assignment Day Mode 4 01 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Extension Line Key Ring Assignment Night Mode 4 38 BCM Delayed R...

Page 249: ...ndset and receive internal dial tone 2 DialIto call the Attendant set at default 3 Talk with the Attendant SERVICE CONDITIONS General Any station can be called by dialling 9 default All stations call station 100 The Attendant can also be called by dialling the applicable station number The system can have multiple Attendants Only one can be called by dialling 9 If that Attendant dials 9 an error t...

Page 250: ...UIDE TO FEATURE PROGRAMMING Feature Number Feature Name A 11 Attendant Add On Console A 13 Attendant Positions Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 Digit Assignment 1 1 46 176 BA Specified Station Access Code Assignment 1 2 08 ...

Page 251: ...SCD calls During Call Forward All Call Busy No Answer or Busy No Answer the incoming DID call terminates and the forwarding extension number is not displayed but DNIS is displayed on the Center row of the LCD of the forwarding destination Restrictions A maximum of eight characters can be used to assign the DNIS name in Memory Block 1 1 22 DID Digit Conversion Table A DNIS name can be assigned for ...

Page 252: ...on which one is required to be seen at the top Memory Block 1 8 08 Class of Service Station Selection Page 4 Line Key 4 RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name D 9 Direct Inward System Access DISA I 8 ISDN PRI Trunk Connections T 1 Tandem Switching of 4 Wire E M Tie Lines T 2 Tenant Service Order and Shortcut System Data Name Memory Block Function 1 8 07 Atte...

Page 253: ...lephone to Tenant Assignment 4 09 BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 BTM Line Key Selection for Telephone Mode 4 12 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 When the system is at default this Memory Block must be p...

Page 254: ...July 2003 NEC Business Solutions Ltd 244 D5 Dialled Number Identification Service DNIS Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 255: ...nal dial tone 2 Dial the Trunk Access Code then dial the desired telephone number SERVICE CONDITIONS General The Trunk Access Code of the Xen IPK should be the same number as the Trunk Access Code of the PBX Centrex An outside call by Digit Insertion feature complies with Code Restriction Digit Insertion can be assigned per Trunk group Digit Insertion can be assigned to a maximum of 16 Trunk group...

Page 256: ...k Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 3 Digit Assignment 1 1 46 47 48 401 416 BCT Trunk to Trunk Group Assignment 3 03 BCS Networking Trunk Group Route Advance Assignment 1 1 49 BCS CO PBX Outgoing Digit Add Assignment 1 1 50 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 257: ...rs a call determines the extension and transfers the call to that extension Audiotext Audiotext provides around the clock information and allows an organisation to present it with natural voice music or whatever they want callers to hear Fax Detect Routing and Notification Incoming faxes are detected and automatically delivered to a fax machine When using the fax machine handset the fax originator...

Page 258: ... 2 4 8 U ETU FMS 2 4 U ETU OPERATING PROCEDURES 1 Press T 2 Press Q 3 Press the Feature Access key 4 Dial B 5 Dial the Live Record feature code Feature codes are 00 Record 0A Pause 0B Rerecord 0C Erase 0D End 0E Urgent Page 0F Address 0G Live Monitoring 6 Press T 1 Press T 2 Press Q 3 Press One Touch key 4 Dial B To program the Feature Access key for Live Recording from a Multiline Terminal To pro...

Page 259: ... Follow the verbal instructions to personalize the mailbox DIGITAL VOICE MAIL MESSAGES 1 Go off hook receive internal dial tone 2 Dial the assigned station number to access Voice Mail 3 Follow the verbal instructions provided by the XenMail system 4 Press Easy Message Access key 5 Follow the verbal instructions to program the One Touch key 1 Press T 2 Press Q 3 Press One Touch key 4 Dial A followe...

Page 260: ...isplayed in the lower section of the LCD on a Multiline Terminal 2 To store the recorded conversation dial a mailbox number or press a One Touch key or Feature Access key programmed with the mailbox number RECORD XXXXXX is displayed in the lower section of the LCD on a Multiline Terminal XXXXXX is the station name number where the conversation is stored SERVICE CONDITIONS Digital Voice Mail Genera...

Page 261: ...tect Routing and Notification z Optional Multilingual Prompts Live Recording General Tone Override Call Alert Barge In Camp On and Voice Over Split feature tones are denied during Live Recording If a Multiline Terminal user completes the Live Recording without specifying a mailbox where the conversation should be stored and Automatic Recall is not assigned in Digital Voice Mail programming the con...

Page 262: ...rs and flashes green when a live recorded message is addressed Pause Key Use this key to pause and restart live recording The associated LED flashes green when recording has paused Erase Key Use this key to erase the live recorded conversations After the Erase key is pressed the Voice Mail port remains off hook until the call is terminated End Key Use this key to end the live recording The convers...

Page 263: ...ave separate Message button will access the extension number programmed in Memory Block 1 8 26 CAUTION Using Live Recording feature to eavesdrop or record sound activities at the other end of the telephone line may be illegal under certain circumstances and laws Consult a legal advisor before implementing any practice to monitor or record a telephone conversation Some federal and state laws requir...

Page 264: ... 15 AV Voice Mail Quick Transfer Master Hunt Number 1 8 26 BA Intercom Feature Access Code Assignment 1 2 24 007 BTS Class of Service Station Feature Selection 2 1 8 08 1 1 2 5 4 5 4 6 BTT Station to Class of Service Feature Assignment 4 17 BA Access Code 1 2 3 Digit Assignment 1 1 46 47 48 020 025 030 032 033 034 140 143 027 BCM Hookflash Time Selection 1 1 02 BCT DIT Assignment 3 42 BCT ANA Assi...

Page 265: ...ent 3 03 BCT Trunk Type Selection 3 91 BTT LCR Class Selection 4 40 BTT Station to Class of Service Feature Assignment 4 17 AT Tandem Transfer Automatic Disconnect Time Selection 1 4 00 AB ACR Allow Deny Selection 1 14 01 AB ACR Dialling Assignment 1 14 02 AB ACR Route Table Number Assignment 1 14 03 AB ACR Trunk Group to Route Number Assignment 1 14 04 AB ACR Digit Delete Assignment 1 14 05 AB AC...

Page 266: ...July 2003 NEC Business Solutions Ltd 256 D7 Digital Voice Mail Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 267: ...ng DID number is invalid the call can be sent to a preassigned station or hunt group pilot number Two different DID digit modification choices are available 1 A maximum of two digits can be added and or deleted from the incoming DID digits provided by the DID trunk for incoming address signalling This is selectable by System Programming per Trunk Group Memory Block 5 00 Digit Add Del for Tie Line ...

Page 268: ...t feature When an incoming DID call changes to normal ringing the call is still counted toward the number of effective calls to the Tenant If the number of DID incoming calls is over the limit and DID Forward Station Number for Undefined Digit is active forwarding is not activated and the outside party receives a Burst Tone General If the number of DID incoming calls is not over the limit and DID ...

Page 269: ...individual incoming calls and normal calls are not counted for DID tenant limitation DID calls that change from DID to normal incoming are counted as part of the trunk to tenant limitations Once the DID limit is reached for a tenant the caller will receive a busy tone If the DID of one group is Call Forwarded to another or these calls are undefined digits the trunk limitation will not count for th...

Page 270: ...following DID Calls are counted against the number of total calls z A call that is placed on hold transferred or conferenced z A call received by one Tenant and Transferred to another Tenant counts against the first Tenant z A call that is received and disconnected Figure A8 1 Direct Inward Dialling Operation ...

Page 271: ...election 1 1 53 ALN DID Line Ringing Pattern Selection 1 1 55 ALM Tie Line Prepause Time Selection 3 16 ALM Tie Line Wink Delay Signal Detect Timeout Selection 3 25 ALM Tie Line Answer Detect Time Selection 3 17 ALM Tie Line Delay Ringing Time Selection 1 1 07 ALM Tie Line Release Detect Time Selection 3 18 ALM Tie Line Length of Wink Signal Selection 3 21 ALM Tie Line Length of Delay Signal Selec...

Page 272: ...ey Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 BTM Line Key Selection for Telephone Mode 4 12 BTT Telephone to Tenant Assignment 4 09 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 When the system is at default this Memory Block must be prog...

Page 273: ...4 U ETU to hear a message telling the caller which digits to enter for DISA access A message is not required for DISA to work OPERATING PROCEDURES 1 Dial the desired number to connect to the system 2 A special tone is heard after ringback tone If a VRS 4 U ETU is programmed for DISA a voice announcement can be provided instead of a special tone 3 Dial the DISA Access Code z If accepted internal di...

Page 274: ...t Access Code _______ default not assigned 3 Enter the ID code station number is default Password is reset 4 Go on hook 1 Go off hook 2 Dial the DISA password confirmation Access Code _______ default not assigned 3 Enter the ID code Current password is displayed 4 Go on hook 1 Press T 2 Dial HA to set or HB to cancel 3 Enter the CO PBX line number 00 FD 00 All Trunks 4 Press T To change a DISA pas...

Page 275: ...of four digits and each can correspond to a station number Code Restriction depends on setting a station that has a DISA ID number DISA ID numbers can be assigned to Allow or Deny in System Programming Outgoing calls via DISA cannot access LCR DISA ID Codes are printed in the SMDR record DISA Password is not printed in SMDR record DISA feature is not available on DID During DISA access and before ...

Page 276: ...on Feature Selection 2 1 8 08 2 8 BTT Station to Class of Service Feature Assignment 4 17 BD DISA ID Code Assignment 1 9 00 BD DISA Password Effect Invalid Selection 1 9 02 BD DISA ID Number Station Assignment 4 26 AU Automated Attendant Message Access Code 1 Digit Assignment 1 4 14 AU Automated Attendant Message Access Code 2 Digit Assignment 1 4 15 BTS Specified Station Access Code Assignment 1 ...

Page 277: ...T CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BI Tone Assignment 1 8 15 Tone Table AT Tandem Transfer SMDR Print Extension Assignment 1 4 04 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 278: ...July 2003 NEC Business Solutions Ltd 268 D9 Direct Inward Dialling DID Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 279: ...D Pilot number Multiple CO PBX lines can be assigned to ring at the same station hunt group master number or ACD UCD Pilot number Separate Day Night Mode DIT assignments can be programmed in the system The ANA feature provides the Night Mode DIT assignment Incoming DIT calls follow the station Call Forward setting Restrictions Incoming DIT calls cannot be answered directly at the CO line key appea...

Page 280: ...IDE TO FEATURE PROGRAMMING Feature Number Feature Name A 8 Answer Hold C 1 Call Alert Notification Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT DIT Assignment 3 42 BCT ANA Assignment 3 43 BCT DIT ANA Delay Answer Time Selection 3 61 BCT DIT Tenant Assignment 3 62 BCT DIT Weekend Mode Selection 3 63 BCT DIT Night Mode Dela...

Page 281: ...nts ECR U ETU for External Zone Paging OPERATING PROCEDURES 1 Go off hook 2 Press the Direct Paging Access key 3 Make the paging announcement SERVICE CONDITIONS Data Assignment All Attendant Add On Consoles have eight Direct Paging Access keys All are set in default as shown Internal Zones A B and C are not active until zone assignments are made To use this feature from a Multiline Terminal with a...

Page 282: ...cess Internal and External Paging and Meet Me by using an Access Code but cannot receive a paging announcement Feature Access and One Touch keys on Multiline Terminals can be assigned for any type paging allowed in System Programming This includes the paging features listed previously and All Internal Call Paging Internal External Paging and specific Tenant Internal Paging RELATED FEATURES LIST GU...

Page 283: ...ents None OPERATING PROCEDURES 1 Press the programmed Feature Access key Hear ringback tone or make voice announcement 2 When the called party answers talk with called party 1 Lift the headset and receive internal dial tone 2 Press the DSS BLF key on the Attendant Add On Console Hear ringback tone or make voice announcement 3 When called party answers talk with party To use this feature from a Mul...

Page 284: ...ith a completed internal call calls another station user by pressing a key on the Attendant Add On Console the first internal call is placed on hold Conf key With an outside call in progress press any DSS key to place the outside call on Non Exclusive Hold If the DSS key has an LED associated with it BLF indication is also provided RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number ...

Page 285: ...re 10 20 and 30 seconds or No Timeout default No Timeout An unanswered Tie DID call can switch to a different ringing pattern and ring selected stations by using the Day or Night Mode Ringing Assignment if assigned in System Programming The switching options are 10 20 and 30 seconds or No Timeout default No Timeout CO distinctive ringing tones can be assigned for each Multiline Terminal or each CO...

Page 286: ...ing except for Single Line Telephones connected to AP R R A Units 3 If synchronous ringing is disabled an incoming CO call can be assigned to ring at one pattern and an incoming PBX Centrex call can ring at a different pattern 4 Incoming TIE DID outside calls provide a distinctive ring pattern of 2 seconds ON 4 seconds OFF at system default 5 Incoming TIE DID delayed ringing pattern is 0 25 sec ON...

Page 287: ...k M B 1 1 59 Synchronous Synchronous No No Yes Yes Determine Pattern by Trunk Type M B 1 1 51 CO M B 1 1 52 PBX M B 1 1 53 Tie M B 1 1 54 DID M B 1 1 55 AA M B 1 1 34 Tie individual The ringing tone follows M B 3 07 and M B 4 91 determined by setting of M B 1 1 28 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTT CO Line Ringi...

Page 288: ...Pattern Selection 1 1 52 ALN Tie Line Delay Ring Pattern Selection 1 1 53 BM CO PBX Incoming Ringing Alarm Time Selection 1 1 06 ALM Tie Line Delay Ringing Time Selection 1 1 07 BCS CO Transfer Ring Pattern Selection 1 1 13 BCS CO Transfer Ring Tone Selection 1 1 14 BI Intercom Ring Tone Selection 1 2 20 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 289: ...system SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 PressTin idle mode 2 Dial Access CodeF0 3 PressT OR 4 Press the DND On Off key 1 Lift the handset or pressP 2 Dial DND set D0 set at default 3 Go on hook or pressP 1 PressTin idle mode 2 Dial Access Code FI 3 PressT OR 4 Press the DND On Off key To set Do Not Disturb using a Multiline Terminal To...

Page 290: ...d on separate Feature Access or One Touch keys The DND set key LED if equipped does not light when DND is set If a station has a Do Not Disturb single On Off key assigned the LED lights when DND is set When a station user sets this feature the associated red LED winks on any DSS BLF key assigned for that station Transferred Hold Recalls Trunk Queues Automatic Callback and Barge In override the DND...

Page 291: ...a Call Waiting Tone The LCD on the calling party Multiline Terminal displays a Customised Message indicating the called party is unavailable RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name C 25 Customised Message Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Attendant Feature...

Page 292: ...July 2003 NEC Business Solutions Ltd 282 D14 Do Not Disturb DND Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 293: ...all SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components DPH 4 U ETU DP D 1D Unit OPERATING PROCEDURES 1 Dial a single digit code B Ito control the door to lock release make time Note Make means shorted or closed 2 Dial a single digit code Aor Jto make the relay break open again This step is optional as the relay breaks after some time anyway controlled in step 1 SERVICE C...

Page 294: ... FEATURE PROGRAMMING Feature Number Feature Name D 16 Door Monitor Telephone Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BN Card Interface Slot Assignment 7 1 BTP Doorphone Assignment 1 7 00 BTP Doorphone Display Time Selection 1 7 01 BTP Doorphone Ring Pattern Selection 1 7 04 BTP Doorphone Ringing Frequency Selection 1 7 0...

Page 295: ...rks closely with the Door Lock Release feature and the DPH 4 U ETU that supports both features SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components DPH 4 U ETU DP D ID Unit OPERATING PROCEDURES 1 Lift the handset or press P 2 Dial the desired Doorphone Access Code default is not defined 3 Door Lock Release can be controlled while talking with the Doorphone While the Multil...

Page 296: ...n works normally but the second Doorphone cannot be answered until the speech path is idle RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name D 15 Door Lock Release Relays Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BTP Doorphone Assignment 1 7 00 BTP Doorphon...

Page 297: ...ERVICE CONDITIONS Restrictions Dial Pulse Single Line Telephones cannot send DTMF signals and cannot use this feature General After a DP line is switched to DTMF by using an Access Code the connection can only be switched back to DP by going on hook DP DTMF switching operations can be programmed as part of the Speed Dial program This feature is not required for DTMF Single Line Telephones These te...

Page 298: ...TURE PROGRAMMING THIS PAGE INTENTIONALLY LEFT BLANK Feature Number Feature Name E 3 E M Tie Lines 4 Wire S 6 Single Line Telephone Access Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BCT Trunk Installed DP DTMF Selection 3 92 ...

Page 299: ... Access or One Touch key This feature allows the Recall key to be used to provide a hookflash to the PBX or Central office SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Press the Feature Access key 4 DialL 5 DialE 6 PressT 1 PressT 2 PressQ 3 Press the One Touch key 4 DialL 5 DialE 6 PressT To program a Feature Access ke...

Page 300: ...by System Programming The Drop key cannot be used for internal DID or Tie line calls General When on a CO PBX call you can press the Feature key and dial 5 to use the Drop key function RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING To use the Drop key from a Multiline Terminal with a CO PBX call in progress Feature Number Feature Name R 1 Recall Key Order and Shortcut System Data Name Memory B...

Page 301: ...lephone terminal needs SYSTEM AVAILABILITY Terminal Type DTR 16LD 1A BK WH TEL DTR 32D 1A BK WH TEL DTR 16D 1A BK WH TEL DTR 8D 1A BK WH TEL DTR 2DT 1A BK TEL DCR 60 1A BK WH CONSOLE Required Components ESI 8 U ETU ESIB 8 U ETU ESIE 8 U UNIT Optional Components AD A R UNIT Adapter for Call Recording AP A R UNIT Analogue Port Adapter without Ringer AP R R UNIT Analogue Port Adapter with Ringer CT A...

Page 302: ...Directory and Message keys are not available on the DTR 2DT 1A BK TEL Refer to individual feature for details Specifications DTR 16LD 1A DTR 32D 1A DTR 16D 1A DTR 8D 1A DTR 2DT 1A Dedicated Function Keys 11 11 11 11 9 Line Feature Access Programmable Feature Access Key 16 32 16 8 2 LCD 3x24 Yes Yes Yes Yes No Call Message Indicator Yes Yes Yes Yes Yes Adjustable Base Yes Yes Yes Yes No Built in Wa...

Page 303: ...ries i Multiline Terminals provide a volume bar indication while adjusting the following volume levels or controls z Speaker Volume z Handset Headset Volume z BGM Volume z Ring Volume Off Hook Ring Volume z LCD Contrast The MIC Key controls the built in microphone during speakerphone mode and controls the handset mute feature during handset headset operation The Directory Key performs the same fun...

Page 304: ... WM R UNIT Wall Mount Unit is required when any adapter is installed in a Dterm Series i Multiline Terminal and the terminal is to be wall mounted RELATED FEATURES LIST AD A R AP A R AP R R CT A R CT U R AD A R X X X X AP A R X X X 1 AP R R X X X 1 CT A R X X X CT U R X X 1 X 1 X Compatible Non compatible 1 The Voice Application of CT U R cannot be used when installed with AP A R R UNIT Feature Nu...

Page 305: ...y 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Telephone Type Assignment 7 2 BTM Line Key Selection for Telephone Mode 4 12 BTM Multiline Terminal Type Selection 4 50 BTM LCD Line Key Name Assignment 4 68 ...

Page 306: ...July 2003 NEC Business Solutions Ltd 296 D19 Dterm Series i Multiline Terminals Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 307: ...U type Multiline Terminals Required Components ESI 8 U ETU ESIB 8 U ETU ESIE 8 U UNIT OPERATING PROCEDURES SERVICE CONDITIONS Restrictions Dedicated Function Keys for Microphone Directory and Message are not provided with DTU type Multiline Terminals The Full Duplex handsfree feature is only supported by the DTU type Multiline Terminals with an HFU U Unit installed ETW type Multiline Terminals are...

Page 308: ...003 GUIDE TO FEATURE PROGRAMMING S 9 Softkeys Feature Number Feature Name Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Telephone Type Assignment 7 2 BTM Line Key Selection for Telephone Mode 4 12 BTM Multiline Terminal Type Selection 4 50 ...

Page 309: ...on hold Exclusive or Non Exclusive or a Transfer Recall the Elapsed Call Timer continues timing When a transferred call is answered the Elapsed Call Timer is reset to 00 00 For outgoing CO PBX calls the starting time is set at 20 seconds default after the last digit is dialled For incoming outside calls the starting time is immediate However there is a five second delay after the call is answered ...

Page 310: ...g a Tone Override During a conference call that includes one outside party and two internal parties the Elapsed Call Timer shows on the display of the two internal parties GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BM Start Time Selection 1 1 05 ...

Page 311: ...e All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Go off hook by pressing P 2 Dial Access Code F0 default 3 Dial B from the dial pad 4 PressM darker or v lighter to increase decrease LCD contrast 5 Go on hook OR While the station is idle pressM darker or v lighter to increase decrease LCD contrast 1 Go off hook with the handset 2 Dial Access CodeF0 default 3 Dial A from the...

Page 312: ...or v lower to increase decrease speaker volume 3 Go on hook OR While using the speakerphone pressM higher or v lower key to adjust the volume SERVICE CONDITIONS Data Assignment Depending on System Programming it is possible to retain the last handset receiver volume set by the station user per station Single Line Telephone users can also have their handset volume increased by 6 dB in System Progra...

Page 313: ...2 303 Doc No 8201 Release 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTT Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 049 BTT Receiving Volume Selection 4 92 ...

Page 314: ...July 2003 NEC Business Solutions Ltd 304 E2 Electronic Volume Control Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 315: ...ode and number to be called OR 3 Press the line key with direct E M Tie Line appearance and receive a dial tone 4 Dial the station to be called if using Uniform Numbering Network dial the distant system number and the station to be called or dial the Trunk Access Code and number to be called SERVICE CONDITIONS Data Assignment Each port of the TLI 2 U ETU can be programmed to send and receive DTMF ...

Page 316: ... Tie Lines When a call from to the remote end is made to a busy station in the Xen IPK systems the caller cannot set Callback Request Step Call or Camp On The incoming ringing pattern for Tie line calls can be changed in System Programming or voice announcement can be selected system wide default 2 seconds ON 4 seconds OFF Any of the following methods of loop supervision can be selected via System...

Page 317: ...ection 3 16 ALM Tie Line Answer Detect Time Selection 3 17 ALM Tie Line Release Detect Time Selection 3 18 ALM Tie Line Wink Delay Signal Detect Timeout Selection 3 25 ALM Tie Line Loop Off Guard Time Selection 3 20 ALM Tie Line Length of Wink Signal Selection 3 21 ALM Tie Line Length of Delay Signal Selection 3 22 ALM Tie Line Incoming Interdigit Timeout Selection 3 24 BCT Tie Line CO PBX Incomin...

Page 318: ...d Selection 3 31 BCT Trunk External Receive Pad Selection 3 32 ALT Tie Line Dial Tone Selection 3 27 ALT Tie Line Reorder Tone Selection 3 28 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTT Trunk Digit Restriction 4 32 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 319: ...spection is applied 3 Dial the long distance number 4 Talk with called party 1 Lift the handset and receive internal dial tone 2 Dial a trunk Access Code and receive outside dial tone 3 Dial Equal Access Code A0 XXX 4 Dial the applicable long distance number Code Restriction inspection is applied 5 Talk with called party SERVICE CONDITIONS Stations can have access to other specified long distance ...

Page 320: ...ata Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key AC OCC Table Assignment 1 1 67 AC OCC Table to Trunk Group Assignment 5 03 AC 8 Digit Matching Table to OCC Table Assignment 1 1 68 AC Code Restriction Class Assignment Day Mode 4 07 AC Code Restriction Class Assignment Night Mode 4 08 AC 8 Digit Matching Table to Class Assignment 1 1 61 When the system is a...

Page 321: ...omponents ECR U ETU for common audible and control relays OPERATING PROCEDURES SERVICE CONDITIONS General An ECR U ETU is required for common audible and control relays Ten relays are provided with this ETU A maximum of four relays are programmable for External Tone Ringer control Each External Tone Ringer control relay is programmable based on Tenant Groups Each External Tone Ringer control circu...

Page 322: ...m Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BP General Purpose Relay Assignment 1 8 37 BN ECR Relay to Tenant Assignment 2 08 BP External Ring Relay Cycle Selection 1 7 07 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 323: ... With the Xen IPK system a single external paging zone output is built into and provided with the basic B64 U KSU SYSTEM AVAILABILITY Terminal Type All terminals Required Components ECR U ETU and a 1 or 2 way amplifier OPERATING PROCEDURES 1 Lift the handset 2 Dial the Access CodeEE EI as set in default for the required zone or press the programmed Feature Access or One Touch key 1 Lift the handse...

Page 324: ...n an External Zone Page is in progress either Zone A B C or All Zone no other station can activate External Zone Paging until all zones become idle again Default Access Codes are After a page is established and the Meet Me code is dialled the paging circuit is released and another party may page If external speakers are used they must be specified YES NO in System Programming as being connected to...

Page 325: ...8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 074 079 081 BTD Attendant Add On Console Key Assignment 1 6 05 BP External Speaker Connection Selection 1 7 02 BP External Paging Alert Tone Selection 1 7 03 BP External Paging Timeout Selection 1 7 06 BP External Speaker Pre Tone Chime Selection 1 7...

Page 326: ...July 2003 NEC Business Solutions Ltd 316 E6 External Zone Paging Meet Me Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 327: ...line Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Press the Feature Access key 4 Dial A 5 Dial the station number 6 Dial A optional step refer to Note Note Dialling 1 switches the call from Voice to Tone or Tone to Voice 7 PressT 1 PressT 2 PressQ 3 Press the Feature Access key 4 Dial 0 5 Dial the Trunk or Trunk Group Access Code maximum 4 digits 6 Dial the telephone...

Page 328: ... and ability Up to 16 feature access keys are available depending on system programming Unused Line keys can be assigned as Feature Access keys One Touch key availability is controlled by the type of Multiline Terminal General Line keys not used for CO PBX line access may be assigned as Feature Access keys in System Programming The user can then program the Feature Access keys for Speed Dial DSS B...

Page 329: ...Name D 12 Direct Station Selection F 2 Flexible Line Assignment N 1 Nesting Dial O 3 One Touch Feature Access Key S 10 Speed Dial Station S 12 Speed Dial System Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 BTM Line Key Selection for Telephone Mode 4 12 ...

Page 330: ...July 2003 NEC Business Solutions Ltd 320 F1 Feature Access User Programmable Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 331: ...Y Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Flexible Line key assignment is done in System Programming Memory Block 4 50 Multiline Terminal Type Selection to assign a 32 button terminal with 16 default or 24 line keys General Each Flexible Line key can be assigned one of the following 10 options 1 Outside Lines 01 64 2 Tr...

Page 332: ...ible line keys The DTR 32D 1A TEL has 16 or 24 flexible line keys A maximum of one MIC ON OFF key and one Headset ON OFF key can be assigned for each Multiline Terminal Feature Access keys are programmed by the user for DSS Speed Dial or Feature Access Codes At system default Flexible Line keys 01 08 are assigned as CO 01 08 if 8 trunks are installed Any unassigned trunks will be indicated as vaca...

Page 333: ...within the Flexible Numbering Plan SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Station Numbering Plan Automated Attendant DISA Numbering Plan and Uniform Numbering plan can be assigned in System Programming Restrictions The same station number may not be assigned to two or more stations Station Numbering Plan can ...

Page 334: ...uly 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS 2 3 or 4 Digit Station Numbering Selection 1 2 03 BA Access Code 1 or 2 Digit Assignment 1 1 46 47 001 BS Station Number Assignment 4 10 ...

Page 335: ...G PROCEDURES SERVICE CONDITIONS Data Assignment CO PBX ringing is assigned per line per station Day and Night mode are also independently assigned Secondary Incoming Extensions and Call Arrival Keys can be assigned to ring at Multiline Terminals per extension per line key if assigned on a Flexible Line key Day and Night mode are also independently assigned Distinctive Ringing Assignments can be pr...

Page 336: ...ay Mode 4 52 BTT CO PBX Answer Key Operation Without Ringing Assignment Night Mode 4 53 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 BTP Doorphone Chime Assignment Day Mode 4 03 BTP Doorphone Chime Assignment Night Mode 4 04 BTS Distinctive Ring by Telephone or CO Selection 1 1 28 BCT CO PBX Ringing Variation Selection 3 07 BTM Telepho...

Page 337: ...ne OPERATING PROCEDURES SERVICE CONDITIONS Refer to the Xen IPK System Programming Manual for more information GUIDE TO FEATURE PROGRAMMING Not applicable Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key AU Automated Attendant Answer Delay Time Assignment 1 4 13 AU Automated Attendant First Digit PBR Release Time Selection 1 4 01...

Page 338: ... 7 06 BM Automatic Callback Release Time Selection 1 2 02 BM Call Forward No Answer Time Selection 1 2 22 BM CO PBX Incoming Ringing Alarm Time Selection 1 1 06 BM PBR Interdigit Release Time Selection 1 8 10 BM Start Time Selection 1 1 05 BM System Refresh Time Assignment 1 8 11 BM Trunk Queuing Timeout Selection 1 1 37 ALM Tie Line Incoming Interdigit Timeout Selection 3 24 ALM Tie Line Length o...

Page 339: ... 1 1 12 BM System Call Park Recall Time Selection 1 2 23 BTI Bounce Protect Time Selection 1 3 01 BTI First Digit PBR Release Time Selection 1 3 03 BTI Hookflash End Time Selection 1 3 06 BTI Hookflash Start Time Selection 1 3 05 AS SMDR Valid Call Time Assignment 1 5 25 ALM Tie Line Delay Ringing Time Selection 1 1 07 AT Tandem Transfer Automatic Disconnect Time Selection 1 4 00 AV Voice Mail Dis...

Page 340: ...July 2003 NEC Business Solutions Ltd 330 F5 Flexible Timeouts Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 341: ...d Components The HFU U Unit must be installed in each DTU Type Multiline Terminal OPERATING PROCEDURES 1 PressPand make an internal or external call 2 When muting is desired press and hold down the Mute key on the external microphone SERVICE CONDITIONS General This is a full duplex unit however it cannot be assumed to work as well as a conference room type speakerphone The echo cancellation is gea...

Page 342: ...ease 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTM HFU Selection 4 29 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 343: ... OPERATING PROCEDURES 1 PressT 2 Dial A OR 3 Press the Flexible Line key assigned as a MIC ON OFF key or One Touch key programmed as a Microphone Control key ORIGINATING 1 PressP 2 Dial the desired internal or outside number 3 Talk with the party when the call is answered OR 4 Press the desired Feature Access or One Touch key programmed for Speed Dial 5 Talk with the party when the call is answere...

Page 344: ...rmined per station via System Programming During a conversation the MIC ON OFF key can be used to mute the microphone Monitoring volume can be adjusted using the volume control on the Multiline Terminal When a Multiline Terminal user lifts the handset the monitoring condition is automatically released and the Speaker LED goes off The built in Speakerphone is a half duplex speaker phone Noisy or po...

Page 345: ...erminals Attendant Add on Console Required Components ECR U ETU OPERATING PROCEDURES 1 Press the key assigned GPR0 or GPR1 2 The GPR LED is on red to indicate the relay is closed on or Off to indicate the relay is open off To turn the GPR relay on 1 PressT 0 2 Dial the relay number0 orA for GPR0 or GPR1 3 Dial the desired number T To turn the GPR relay off 1 Press T 0 2 Dial the relay number0 orA ...

Page 346: ...key The LED indication is provided to all Feature Access keys and Attendant Add on Consoles that are assigned with a GPR0 or GPR1 key GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 1 7 BP General Purpose Relay Assignment 1 8 37 BN ECR Relay to ...

Page 347: ...go on hook to end Group Listening While Group Listening is active press the MIC button SERVICE CONDITIONS General Group Listening applies to the following conditions z During an internal call z During an outside call z During a conference call z During a Voice Over call z During a Whisper Page call The Group Listening feature is assigned in Station Class of Service A feedback loop is possible if t...

Page 348: ...using the Multiline Terminal volume control The handset volume cannot be adjusted During Group Listening the user cannot use the built in microphone for handsfree use When the MIC key is pressed it controls the handset mute and the MIC LED flashes red during handset mute mode GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 0...

Page 349: ...h path The station user can still hear the outside or intercom voice SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press T A SERVICE CONDITIONS None RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING While talking on a Multiline Terminal Handset Feature Number Feature Name F 1 Feature Access User Programmable Order and Shortcut System Dat...

Page 350: ...July 2003 NEC Business Solutions Ltd 340 H1 Handset Mute Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 351: ...equired Components None OPERATING PROCEDURES 1 PressT 2 Dial A OR Press the programmable line key assigned as a MIC ON OFF key OR Press the Push to Mute button on the external microphone on the HFU U Unit 1 Ensure MIC LED is on 2 Talk with calling party SERVICE CONDITIONS Data Assignment A programmable line key can be assigned as a MIC ON OFF key Restrictions If a station is signalled by a tone si...

Page 352: ...o not operate for voice announcement calls RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name I 4 Internal Voice Tone Signalling Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BI Intercom Call Voice Tone Signal Selection 1 2 01 BTD DSS Call Voice Tone Signal Selection 1 6 03 BA Intercom Feature acces...

Page 353: ...one OPERATING PROCEDURES 1 Press P 2 Use any dialling method allowed by the system 3 When the party answers talk using the handset or built in Handsfree Unit if enabled 4 If a no answer or busy tone is received prospect disconnect the line 1 PressP 2 Restore the handset SERVICE CONDITIONS Restrictions This feature is available only on Multiline Terminals General A Multiline Terminal is considered ...

Page 354: ...1 0 July 2003 When a Multiline Terminal user lifts the handset the monitoring condition is automatically released and the Speaker LED goes off The Multiline Terminal must remain in monitor mode when Automatic Redial is being used RELATED FEATURES LIST Feature Number Feature Name A 24 Automatic Hold ...

Page 355: ...ls Required Components None OPERATING PROCEDURES 1 Press the headset ON OFF key 2 Dial the desired number and talk 1 At the end of a conversation press the headset ON OFF key 2 Call is disconnected SERVICE CONDITIONS General This feature works with several compatible capsule only type headsets Note Capsule only type headsets do not require external power The Multiline Terminal provides a built in ...

Page 356: ...AMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BN Line Key Selection 2 05 BN Line Key Selection for Tenant 2 06 BTM Line Key Selection for Telephone Mode 4 12 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 357: ...for longer than a preprogrammed interval generates a recall at the originating station When the recalled Multiline Terminal is idle an audible signal and an LCD indication if equipped are provided to indicate that the line is recalling SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 PressU 2 To retrieve a Non Exclusive Hold call press the flashing li...

Page 358: ...ter a preprogrammed time default 1 minute the held or parked line recalls to the station where the call was placed on Hold The station where the Hold originated receives an I Hold indication flashing green LED The LED associated with the held line key flashes red on all other Multiline Terminals Exclusive Hold After Exclusive Hold is set the user can originate or answer other calls If assigned a c...

Page 359: ...t Ring Transfer Camp On have separate Recall Timers For Multiline Terminals internally held calls do not recall A Recall Tone is provided when the handset is on hook Off key ringing is not provided if the handset is off hook Single Line Telephone If the user goes on hook during Exclusive Hold a recall immediately follows When a line is holding on a Multiline Terminal the red LED is steadily lit un...

Page 360: ...July 2003 NEC Business Solutions Ltd 350 H5 Hold With Recall Exclusive Non Exclusive Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 361: ...umber is called SERVICE CONDITIONS Data Assignment The Hot Line feature must be programmed in System Programming General There is no limit other than hardware abilities to the number of Hot Lines that can be supported in the system Up to 10 digits can be stored for dialling including Trunk Access Codes Multiline Terminal users assigned Hot Line can press the Feature key and Access Code 6 or press ...

Page 362: ...ortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 001 101 132 176 199 201 232 401 416 BTT Prime Line Hot Line Assignment 4 23 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 363: ...PROCEDURES SERVICE CONDITIONS Howler tone occurs 30 seconds after a call has been disconnected or digits have not been dialled The Howler tone is continuously modulating at 2400 Hz and 16 Hz by system default This cycle can be changed in System Programming This tone can be disabled system wide in System Programming GUIDE TO FEATURE PROGRAMMING Not applicable Order and Shortcut System Data Name Mem...

Page 364: ...July 2003 NEC Business Solutions Ltd 354 H7 Howler Tone Service Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 365: ...ILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressU the call is placed on Non Exclusive Hold OR 2 PressT and then U the call is placed on Exclusive Hold SERVICE CONDITIONS The I Hold and other hold flash rates are the same 0 25 seconds ON 0 25 seconds OFF When a call is placed on Exclusive Hold all other Multiline Terminals with that line appearance r...

Page 366: ...ortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BM Hold Recall Time Selection Non Exclusive Hold 1 1 03 BM Hold Recall Time Selection Exclusive 1 1 63 BM Station Transfer Camp On Recall Time Selection 1 1 12 BM Attendant Add On Console Transfer Camp On Recall Time Selection 1 1 64 ...

Page 367: ... caller station number and name if assigned are displayed on the LCD SERVICE CONDITIONS When an internal call is received at a station that station user number is displayed to the left and the station number and name if assigned of the station where the call was initiated are displayed to the right on the LCD If the call is placed on hold the station user number remains and the number of the stati...

Page 368: ...UIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT Trunk Name Number Assignment 3 00 BTT Station Name Assignment 4 18 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 369: ...om call instead when the station is assigned with ringing line preference SYSTEM AVAILABILITY Terminal Type Multiline Terminals Required components None OPERATION PROCEDURE 1 Press ICM Key or dial TPto obtain intercom dial tone 2 Dial extension number SERVICE CONDITIONS Data Assignment The ICM key must be assigned to the Multiline Terminal at the time of system programming Accessing extension whil...

Page 370: ...July 2003 NEC Business Solutions Ltd 360 I3 Intercom By Pass CO Call Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 371: ... Tone switching from the calling side SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset and receive internal dial tone 2 Dial the station number 3 Receive voice page alert tone 4 Voice announce the call 5 Called party can reply handsfree OR Dial A set as default Called party lifts the handset to respond to ringing 1 Lift the ...

Page 372: ...eded by dialling 1 set as default during a call If the station is receiving a handsfree call the MIC must be activated for reply Single Line Telephone users can switch from voice to tone or from tone to voice by dialling 1 set at default during an internal call to a Multiline Terminal When a voice announcement is received at a Multiline Terminal other audible signals cannot be received This featur...

Page 373: ...programmed into the Multiline Terminal 3 Pressing Tfollowed by the Pkey on a Multiline Terminal SYSTEM AVAILABILITY Terminal Type Multiline Terminals Single Line Telephone Require Components ESI 8 U ETU ESIB 8 U ETU ESIE 8 U ETU SLI 4 U ETU SLI 8 U ETU OPERATING PROCEDURES 1 Lift the handset or press P 2 Receive intercom dial tone 3 Dial extension number 1 Lift the handset or press P 2 Press the p...

Page 374: ...dial tone 4 Dial extension number SERVICE CONDITION Data Assignment The ICM Intercom key is assigned by system programming Restrictions There are no restrictions on intercom call provided the extension exists in the system General The following applies only to Multiline Terminals With a call in progress internal or trunk call the user can answer an intercom call or directed trunk call DIT terminat...

Page 375: ... No 8201 Release 1 0 July 2003 With a call in progress internal or trunk call the user can terminate the existing call and start an intercom call by pressing T Por the pre programmed Intercom key A call from the door phone can be answered by pressing T P or the pre programmed Intercom key ...

Page 376: ...July 2003 NEC Business Solutions Ltd 366 I5 Intercom Function Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 377: ...e and speak privately to the originator of the page with the Meet Me feature SYSTEM AVAILABILITY Terminal type All terminals Required Components None OPERATING PROCEDURES 1 PressPor lift the handset 2 Dial the Access Code Default values are as follows EA All Internal Zones EB Internal Zone A EC Internal Zone B ED Internal Zone C EI All Internal External Zones EJ Internal External Meet Me 3 Use the...

Page 378: ...ing cannot be performed if any other internal page is in use A station can be assigned to one Internal Page Zone or it can be assigned to No Zone Multiline Terminals assigned to No Zone receive any All Internal Zone Pages unless assigned Internal Emergency All Call and Internal Paging by Tenant Group overrides No Page Receive in System Programming Single Line Telephone users cannot receive an inte...

Page 379: ...on 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 070 074 081 BTM Internal Zone Paging Selection 4 93 BTT Receiving Internal All Call Page Selection 4 31 BP Internal Paging Alert Tone Selection 1 2 25 BP Internal Paging Timeout Selection 1 2 00 When the system is at default this Memory Block must be programmed for the feature to be...

Page 380: ...July 2003 NEC Business Solutions Ltd 370 I6 Internal Zone Paging Meet Me Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 381: ...plicable Required Components To provide ISDN trunk connection z BRT 4 U ETU z CLKG U Unit OPERATING PROCEDURES Not applicable SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 80 ISDN DTMF Duration Interdigit Selection to specify tone duration default 100ms and interdigit time default 70ms of DTMF signals for the ISDN trunk Use Memory Block 1 1 81 ISDN Dial Interval Time Selection to specify...

Page 382: ...unks B channels can be assigned in a system The BRT 4 U ETU can be installed in any slot 1 8 of any cabinet 1 3 Xen IPK Basic Two BRT 4 U ETUs can be installed in a system Sixteen ISDN trunks B channels can be assigned in a system The BRT 4 U ETU can be installed in any slot 1 8 of any cabinet 1 3 Common ISDN Trunk DTMF Duration Interdigit Selection is effective after Answer Supervision is receive...

Page 383: ...ll Trace is possible provided the class of service is set in the system and is subscribed with the Telstra Network If only class of services is set in Xen IPK activating Malicious Call Trace does not mean it has occurred in the Network For BRI firmware version 1 63 or higher access to network Stimulus Mode supplementary services is possible using Keypad mode of operation ...

Page 384: ... Selection 1 1 81 BCT Trunk Internal Transmit Pad Selection 3 29 BCT Trunk Internal Receive Pad Selection 3 30 BCT Trunk External Transmit Pad Selection 3 31 BCT Trunk External Receive Pad Selection 3 32 AN ISDN Line SPID Assignment 3 50 AN ISDN Trunk Directory Number Assignment 3 52 BTM Line Key Selection for Telephone Mode 4 12 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment ...

Page 385: ... 08 4 3 4 4 5 7 6 5 BCT DIT Assignment 3 42 BCT ANA Assignment 3 43 AI Caller ID Display Assignment for CO PBX Line 3 44 AI Caller Name Indication Selection 3 53 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Line Key Selection for Telephone Mode 4 12 BTT Station to Class of Service Feature Assignment 4 17 BTM Extension Line Key Ring Assignment Day Mode 4 3...

Page 386: ...July 2003 NEC Business Solutions Ltd 376 I7 ISDN BRI Trunk Connections Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 387: ...ITY Terminal Type All Stations Required Components PRT 1 U ETU CLKG U Unit OPERATING PROCEDURES Not applicable SERVICE CONDITIONS Data Assignment for ISDN PRI Installation Use Memory Block 7 1 Card Interface Slot Assignment to select the PRT 1 U ETU Use Memory Block 1 8 33 Master Clock Selection to assign the source for necessary synchronisation of clocking Use Memory Block 1 13 00 PRT Channel Ass...

Page 388: ...ne Key Selection for Telephone Mode to assign the Trunk Appearance Route Advance Block or CAP key to line keys for each MLT using ISDN PRI Use Memory Block 4 01 CO PBX Ringing Assignment Day Mode to assign ISDN PRI trunks to ring during day mode at specified stations Use Memory Block 4 02 CO PBX Ringing Assignment Night Mode to assign ISDN PRI trunks to ring during night mode at specified stations...

Page 389: ...the ISDN provider Restrictions The ISDN PRI interface provides voice communication only The ISDN PRI interface does not support Multipoint Access Restrictions for Calling Party Name and Calling Party Number Presentation from Station The Xen IPK can only display 13 characters of the provided Name or Number from the ISDN Network The Xen IPK does not display the name presentation status as private or...

Page 390: ...yer 1 Down COxx Layer1 DOWN z Layer 2 Down COxx Layer2 DOWN z xx is the CO Trunk Number 01 64 Layer 1 has a higher priority than Layer 2 This display disappears automatically when the error is recovered For the Australian Network only Malicious Call Trace is possible on MLT This service can only operate when the class of service is assigned and is subscribed with the Telstra Network The subscripti...

Page 391: ...nment 1 13 00 AN PRT B Channel to Trunk Group Assignment 1 13 05 BCT Trunk to Trunk Group Assignment 3 03 BCT Trunk Internal Transmit Pad Selection 3 29 BCT Trunk Internal Receive Pad Selection 3 30 BCT Trunk External Transmit Pad Selection 3 31 BCT Trunk External Receive Pad Selection 3 32 BCT Trunk Type Selection 3 91 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Pag...

Page 392: ...sion Assignment 1 1 21 ALN DID Digit Conversion Table 1 1 22 ALN DID Forward Station Number for Busy Station or Undefined Digit 1 1 23 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS MIF Caller ID Assignment 7 3 04 AI Caller ID Display Assignment for System Mode 1 1 78 BTS Class of Service Station Feature Selection 2 1 8 08 4...

Page 393: ...ease 1 0 July 2003 Calling Party Number CPN Presentation from Station Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT Trunk Type Selection 3 91 AN ISDN Directory Number Selection 4 47 AN ISDN PRI Directory Number Selection 4 62 ...

Page 394: ...July 2003 NEC Business Solutions Ltd 384 I8 ISDN PRI Trunk Connections Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 395: ...TY Terminal Type All Multiline Terminals Required Components PRT 1 U ETU BRT 4 U ETU CLKG U Unit OPERATING PROCEDURES 1 Press T 2 Press Q 3 Press the Feature Access key 4 Dial J 5 Dial KA 6 Press T 1 PressW or dial a Trunk Access Code 0 or 63x to seize an ISDN trunk 2 Press the Feature Access Key programmed as the Supplementary Services key 3 Refer to your ISDN service provider s supplementary ser...

Page 396: ...the ISDN network to which you are connected there may be no service tones returned from the network upon setting a feature The Xen IPK system does not provide tones or any other indications to indicate feature status Performing the procedure on a station for which the setting of Supplementary Services is not allowed by the Class of Service does not allow the user to activate supplementary services...

Page 397: ...ltiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS General The indication provided is a green LED when a CO PBX line is in use or a winking green LED when the line is on hold All other Multiline Terminals with that line appearance show a red lit LED When a Multiline Terminal does not have a CO PBX line appearance on a Flexible Line key the I Use is indicated on a Ca...

Page 398: ...July 2003 NEC Business Solutions Ltd 388 I10 I Use Indication Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 399: ...ure is used When a system is set as KF the following CO PBX calls are prohibited z Route Advance key z Trunk Group key z Hot Line Prime Line with Automatic Trunk Selection z Trunk Group Access Call Route Advance Access Call z Least Cost Routing LCR z Speed Dial with Automatic Trunk Selection z Last Number Redial with Automatic Trunk Selection When the system is set as multifunction CO PBX lines ca...

Page 400: ...July 2003 NEC Business Solutions Ltd 390 K1 Key Function Multifunction Registration Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 401: ...CEDURES SERVICE CONDITIONS Visual Indications for the Large LED include the following Calls are in the following priority order 1 Internal 2 CO Ring Transfer 3 CO PBX 4 Message from Voice Mail 5 Message from Attendant Add On Console Not applicable Incoming CO PBX Call Flashing Green 0 125 sec ON 0 125 sec OFF Incoming internal Call Flashing Red 0 125 sec ON 0 125 sec OFF Message from Attendant Add...

Page 402: ...July 2003 NEC Business Solutions Ltd 392 L1 Large LED Indication Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 403: ...usy or no answer is received when trying to place a CO PBX call SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES KEY FUNCTION 1 Press an idle CO PBX Tie line key 2 PressQ 3 Dial L MULTIFUNCTION DIAL ACCESS 1 PressQ 2 Dial L Multifunction Dial Access Only 1 Lift the handset to receive internal dial tone 2 Dial L set as default To use this feature from a ...

Page 404: ... or One Touch key The Last Number Redial memory buffer can be displayed by pressing the Conf key Redial key and then A Private Line must be accessed by Direct CO access for Redial to operate Manually dialled numbers Speed Dial numbers Save Store and Repeat numbers One Touch dial numbers or their combinations can be redialled via the Last Number Redial feature if the last number dialled was less th...

Page 405: ...d Components MIFM U ETU KMM UA OPERATING PROCEDURES 1 Lift the handset and receive internal dial tone 2 Dial the Code 0 and receive LCR dial tone 3 Dial the desired number SERVICE CONDITIONS Data Assignment LCR can be programmed by time of day day of week or holiday All Trunk groups in the system except 00 can be accessed using LCR Trunk groups 2 32 are programmable to bypass LCR at stations assig...

Page 406: ...s dialled When using Code Restriction with LCR Code Restriction is applied to the digits dialled by the system Extra Code Tables can be programmed to provide Trunk Access Codes OCC Access Codes and pauses for the distant end system The maximum number of extra code digits is 32 including pauses each pause counts as one digit LCR provides up to eight different routes for each call If the station use...

Page 407: ...Card Interface Slot Assignment 7 1 BS MIF LCR Assignment 7 3 01 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 101 BTS Class of Service Station Feature Selection 2 1 8 08 3 4 BTT LCR Class Selection 4 40 BTT Station to Class of Service Feature Assignment 4 17 BCT Trunk Type Selection 3 91 BCT Trunk to Trunk Group Assignment 3 03 BI Tone Assignment 1 8 15 Tone Table 10 When the system is at ...

Page 408: ...July 2003 NEC Business Solutions Ltd 398 L3 Least Cost Routing LCR Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 409: ...e caller anytime during the recording SYSTEM AVAILABILITY Terminal Type All Multiline Terminals with soft keys Required Components VMS 2 4 8 U ETU FMS 2 4 U ETU OPERATING PROCEDURES 1 Press the feature access key assigned as Live Monitoring 2 Live Monitoring key flashes red while this feature is being set 3 Dial the password same as Station Outgoing Lockout password default is 0000000000 1 Press t...

Page 410: ...able Default Restrictions Live Monitoring is not available for internal calls but is available for the following outside calls z Calls forwarded to Voice Mail z Calls transferred to Voice Mail z DIT DID calls to Voice Mail Manual Mode is available only on terminals with soft keys Live Monitoring is not available for the following conditions z During an internal call to a station z When a station p...

Page 411: ... Monitoring key is assigned on a One Touch or Feature Access key the key toggles Live Monitoring on off When multiple calls are recording to the same mailbox user can Live Monitor the first call only If you press T R P or O key or a Line Feature Access key Live Monitoring is cancelled and the function of the key you pressed is activated Live Monitoring can be turned ON or OFF using the personal se...

Page 412: ...July 2003 NEC Business Solutions Ltd 402 L4 Live Monitoring Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 413: ...NG PROCEDURES SERVICE CONDITIONS General If the serving CO sends a disconnect signal when the outside party abandons a call the trunk is automatically released Sixty four trunks Loop Start ISDN E M Tie Lines and DID Trunks can be installed in the Xen IPK Expanded system or 16 trunks in a Xen IPK Basic system GUIDE TO FEATURE PROGRAMMING Not applicable Order and Shortcut System Data Name Memory Blo...

Page 414: ...July 2003 NEC Business Solutions Ltd 404 L5 Loop Start Trunks Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 415: ...ng Voice Mail Unit for Voice Mail Message Waiting OPERATING PROCEDURES 1 Press the Message key on the Attendant Add On Console 2 Press the DSS key on the Attendant Add On Console that is associated with the station where Message Waiting indication is to be set 1 Press the Message key on the Attendant Add On Console 2 Press the DSS key on the Attendant Add On Console that is associated with the sta...

Page 416: ... is displayed only on the Attendant Add On Console where the setting was made All Attendant Add On Consoles can be used to set a Message Waiting to the same station Single Line Telephones supported by an SLI 8 U ETU with a Message Waiting LED receive a flashing Message Waiting indication when set Message Waiting from an Attendant Add On Console has higher priority than Message Waiting from a Voice...

Page 417: ...ated MIC key for this purpose SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 When the MIC LED is off press the dedicated MIC key to turn the MIC LED on and to activate the microphone 2 When the MIC LED is on press the dedicated MIC key to turn the MIC LED off and to deactivate the microphone 1 When the MIC LED is off press the MIC key to t...

Page 418: ...t mute feature during handset headset operation The microphone is activated when the MIC LED is lit and an internal voice signal call is made to a Multiline Terminal If full handsfree is denied in System Programming Handsfree Dialling Monitoring does not activate the microphone The microphone status is indicated by the LED labelled MIC not the Flexible Line key if assigned When the MIC LED is on t...

Page 419: ... Specifications Manual M2 409 Doc No 8201 Release 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTM Line Key Selection for Telephone Mode 4 12 ...

Page 420: ...July 2003 NEC Business Solutions Ltd 410 M2 Microphone Control Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 421: ...ed Components CNF 8 U ETU OEPRATING PROCEDURES 1 Call the Conference Bridge extension number and wait for the voice prompt 2 Dial the default Supervisor Password KKKK then L 3 Follow the voice prompt and enter the setting verification mode L Then enter system set mode 4 Follow the voice prompt to change Supervisor Password 4 8 digits 1 Call the Conference Bridge extension number and wait for the v...

Page 422: ... the voice prompt enter the Conference Bridge 1 or 2 password and press L 3 Start the conference call 1 Call DID number for the Conference Bridge 2 When the voice prompt is heard enter the Conference Bridge 1 or 2 password and press L 3 Start the conference call 1 Call a trunk that is set as DIT to Conference Bridge 2 When the voice prompt is heard enter the Conference Bridge 1 or 2 password and p...

Page 423: ... ETU must be assigned as voice mail ports using Memory Block 4 35 to ensure proper disconnect signals All ports that are set to the same conference group should be set to the same Master Hunt Group using Memory Blocks 4 14 and 4 15 When CNF is set for two four party conferences ports 1 4 should be set to the same Master Hunt Group and ports 5 8 should be set to a different Master Hunt Group using ...

Page 424: ...ble to be compensated for by the Automatic Gain Control AGC facility of the Xen IPK conference card resulting in some conversations being low in volume Such losses should not be experienced when using ISDN lines Therefore in order to ensure audio levels are maintained at acceptable levels NEC recommend to use ISDN lines where possible for all conference parties GUIDE TO FEATURE PROGRAMMING Order a...

Page 425: ...URES SERVICE CONDITIONS Data Assignment Language selection is set for English by default General Multilingual Indication per station only applies for fixed LCD messages Programmable messages such as station name and Customised Messages are programmed per message GUIDE TO FEATURE PROGRAMMING Not applicable Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 ...

Page 426: ...July 2003 NEC Business Solutions Ltd 416 M4 Multilingual LCD Indication Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 427: ... All terminals Required Components None OPERATING PROCEDURES 1 Lift the handset receive internal dial tone 2 Dial the Trunk Group Access Code 3 Receive outside dial tone 4 Dial the desired telephone number SERVICE CONDITIONS Data Assignment Trunk groups can be assigned a Dial Access Code up to three digits Trunk Access Codes are programmable Default Trunk Access Codes include the following Dial 81...

Page 428: ... system provides for 32 Trunk groups Any number of trunks up to 64 can be in a Trunk group Trunks can be assigned to any or all Tenant groups Various features such as Code Restriction outgoing LCR and Route Advance Block are based on Trunk groups Trunk groups can be assigned to a Flexible Line key as a Pooled Line outgoing GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Blo...

Page 429: ...ghout the facility to manage calls through a network for wireless communication using the Dterm Drover PHS handsets SYSTEM AVAILABILITY Terminal Type Dterm Drover Handsets Required Components CLKG U UNIT BS21 AU ID BS21 AU ND BSU 2 U ETU OPERATING PROCEDURES FEATURES ANNOUNCEMENT PS NO ANSWER ANNOUNCEMENT PS OUT OF ZONE This feature allows a call from a Dterm Drover that cannot be paged in a progr...

Page 430: ...l transmission quality becomes a problem the Dterm Drover originates another call automatically to seize another radio channel and force the system to handover the call to another base station to maintain quality INDIVIDUAL Dterm DROVER CALLING The calling party can page the individual Dterm Drover If the calling number is available the lower number digits are displayed on the LCD of the called Dt...

Page 431: ...alled numbers using 2 digit abbreviated call codes VOICE MAIL INDICATION When a message is mailed to the Dterm Drover the envelope icon is displayed on its LCD along with a short ring tone SERVICE CONDITIONS Data Assignment PHS handsets can be assigned to receive internal calls with Voice or Tone signalling The PS handsets must be allocated extension numbers from the systems internal numbering pla...

Page 432: ...eters in radius This distance however depends very much on the nature of the site e g the materials used in the construction of the building the layout of the building the height and location of the base station etc A site survey should be performed before installation of the system to determine the optimum locations for the base stations Base stations should be positioned so that a degree of over...

Page 433: ...ice coding decoding system 32 KBPS ADPCM Distance between KTS and BS 600m using 0 5mm diameter wire AWG24 Battery Lithium Dimensions 258 w x 29 d x 143 h mm Conversation Time 6 hours Volume 800 cc Standby Time 500 hours Weight 630 g LCD 2 line 11 digit display with scrolling Dimensions 38 w x 28 d x 123 h mm Volume 95 cc Weight 95 g Order and Shortcut System Data Name Memory Block Function 1 8 07 ...

Page 434: ...al Cordless Doc No 8201 Release 1 0 July 2003 BTT Station to Class of Service Feature Assignment 4 17 BTM Ringing Line Preference Selection 4 11 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 435: ...when a trunk call is placed on hold by the Transfer key on a Dterm Series i or hook flash from a Single Line Telephone or the Transfer or Hold keys at a PHS station When Memory Block 3 11 CO External Source Selection contradicts Memory Block 3 12 Trunk to MOH Trunk Assignment MOH works according to the Memory Block 1 8 31 Hold Tone Source Assignment setting Use Memory Block 3 11 CO External Source...

Page 436: ...es American Folk Song melody or Christmas Song melody as an internal source A volume control for the built in MOH source can also be programmed External Source z Music source radio tape player or CD must be provided locally z Source output levels should be less than 0 6 RMS signal level with 600 Ω impedance z Optional interface ETUs are not required for this feature A CO line that is assigned as a...

Page 437: ...Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key AU Automated Attendant Delay Announcement Hold Tone section 1 4 17 BCS Music on Hold Pattern Selection 1 8 09 BCS Hold Tone Source Assignment 1 8 31 BCS Hold Internal Tone Volume Selection 1 8 32 BCT CO External Source Selection 3 11 BCT CO External Hold Memory Selection 3 12 BTT MOH or Ring Back Tone Selection 4 66 ...

Page 438: ...July 2003 NEC Business Solutions Ltd 428 M7 Music on Hold Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 439: ...g a single Station Speed Dial buffer number SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Dial the Speed Dial buffer number to be programmed 00 II or 000 III 4 Dial the Trunk or Trunk Group Access Code maximum 4 digits 5 PressO 6 Dial the Speed Dial buffer number to be nested 00 II or 000 III 7 Repeat steps 5 and 6 up to...

Page 440: ... 00 II 8 Repeat steps 6 and 7 up to three times if required 9 PressU and enter a name using the Character Codes optional step 10 PressT 1 PressT 2 PressQ 3 Press the One Touch key 4 Dial Function code 0 5 Dial the Trunk or Trunk Group Access Code maximum four digits 6 PressO 7 Dial the Speed Dial buffer number to be nested 00 II 8 Repeat steps 6 and 7 up to three times if required 9 PressT To prog...

Page 441: ...t and talk with the called party Multifunction Dial Access 1 PressQ 2 Dial the Speed Dial buffer number 00 II with nested buffer s 3 Use Handsfree Answerback or lift the handset and talk with the called party OR Press the desired Feature Access key or One Touch key 4 Use Handsfree Answerback or lift the handset and talk with the called party Multifunction Dial Access Only 1 Lift the handset and re...

Page 442: ...on Speed Dial buffers can be nested into a Station Speed Dial buffer Station Speed Dial buffers cannot be nested into a System Speed Dial buffer Up to four System Speed Dial buffers can be nested into one System or Station Speed Dial buffer A Speed Dial buffer with nested number s cannot be nested into another Speed Dial buffer Nesting Dial is allowed under Feature Access keys and One Touch keys S...

Page 443: ... OPERATING PROCEDURES 1 Lift the handset receive internal dial tone 2 Dial the Night Call Pickup Access Code FI set as default OR Press the Feature Access key programmed for Night Call Pickup 3 Connection to incoming call is completed Default Access Codes can be changed in System Programming during installation SERVICE CONDITIONS Data Assignment The Night Call Pickup Access Code can be assigned in...

Page 444: ...When several incoming calls are ringing in at the same time the lowest numbered line is answered first RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name N 3 Night Chime N 4 Night Transfer Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BN ECR Relay to Tenant Assi...

Page 445: ...G PROCEDURES SERVICE CONDITIONS Restrictions Tie DID lines DIT ANA calls and Automated Attendant do not activate the Night Chime relay General An ECR U ETU is required for common audible tone and control relays Ten relays are provided with this ETU One relay is provided for Night Chime control The Night Chime control relay is activated based on Night Mode of each Tenant group Ringing interval for ...

Page 446: ...2 Night Call Pickup N 4 Night Transfer Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BP External Ring Relay Cycle Selection 1 7 07 BN ECR Relay to Tenant Assignment 2 08 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 447: ...Restriction Class Assignments and Automated Attendant messages This feature can operate system wide or per tenant SYSTEM AVAILABILITY Terminal Type Attendant Positions assigned this ability Required Components None OPERATING PROCEDURES 1 PressT 2 Dial Access Code H0 3 PressT OR Press the Night Transfer key on the Attendant Add On Console during Day Mode 1 PressT 2 Dial Access CodeH0 3 PressT OR Pr...

Page 448: ...rvice selection The system can be programmed to automatically switch to the Night Mode system wide at a specified time General The following features are be affected when switching to the Night Mode z Flexible Ringing Assignment z ANA Assignment z Code Restriction Class Assignment z Automated Attendant z Night Chime z Night Call Pickup Feature Access keys or One Touch keys can be assigned to set c...

Page 449: ...TM Line Key Selection for Telephone Mode 4 12 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 BN Trunk to Tenant Assignment 2 01 BTD Attendant Add On Console Key Selection 1 6 05 BCT Trunk to Trunk Group Assignment 3 03 BCT DIT Assignment 3 42 BCT ANA Assi...

Page 450: ...July 2003 NEC Business Solutions Ltd 442 N4 Night Transfer Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 451: ... decrease to increase decrease off hook ringing volume 5 Go on hook SERVICE CONDITIONS Data Assignment Off Hook Ringing is assigned per station default All stations have Off Hook Ringing Restrictions Off Hook Ringing is not provided when the Multiline Terminal speaker is activated or when the terminal is in Do Not Disturb DND mode General Off Hook Ringing applies only to lines assigned to ring At ...

Page 452: ...ture Number Feature Name D 14 Do Not Disturb DND Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 3 Digit Assignment 1 1 46 47 48 049 BTS Off Hook Ringing Selection 4 51 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 453: ...connection to a Voice Mail Unit at the remote site General Each OPX 2 U ETU Unit provides two circuits The maximum loop resistance between an OPX 2 U ETU and an Off Premise Extension Single Line Telephone is 1800 ohms including Single Line Telephone set resistance The OPX 2 U ETU Unit has a built in ringer RSG This ETU supports Synchronous Ringing and detects Dial Pulse DTMF tones In system progra...

Page 454: ...ension Doc No 8201 Release 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING THIS PAGE INTENTIONALLY LEFT BLANK Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 ...

Page 455: ...16 feature access keys are available depending on system programming and available Line keys One Touch key availability is controlled by the type of Multiline Terminal General You can press a single key to call a station access a Speed Dial buffer or activate a feature When the MIC key is programmed on a One Touch or Feature Access Key set cancel is operated by toggle Trunk access can be programme...

Page 456: ... programming Feature Access or One Touch keys the following feature keys can be entered and stored by first pressing the Answer key then pressing Recall Feature Conf Redial Speaker Answer Transfer or Hold RELATED FEATURES LIST Terminal Type Feature Access Key One Touch Key DTR DTU 8D 1A TEL 8 0 DTR DTU 16D 1A TEL 16 0 DTR DTU 32D 1A TEL 16 16 8 DTR DTP 2DT 1A TEL 2 0 Feature Number Feature Name F ...

Page 457: ...PC Attendant displays the call information on the PC and provides several options for handling calls quickly and effectively PC Attendant can be minimised to run in the background and pop to the front when call activity occurs allowing the user to handle the call either with the keyboard or mouse PC Attendant users can speak either through a headset or the Multiline Telephone SYSTEM AVAILABILITY T...

Page 458: ...s For this reason NEC does not recommend using caller ID with this product unless the station is set up with CAP keys Call Appearance Keys When CAP keys are assigned Caller ID works properly Refer to the Xen IPK System Programming Manual for details on CAP key setup PC Attendant can monitor a maximum of 30 DSS BLF buttons An unlimited number of stations can be entered into the database Each statio...

Page 459: ...TRF to VM and more With the Flexible Smart Panel controls feature buttons are displayed based on the appropriate call state Buttons can be added or deleted to suit the user needs Live Record to WAV File with E Mail Option if someone leaves a message that is too long and fast to type click the record button and save the conversation to the hard disk on the PC as a WAV file The sound recorded messag...

Page 460: ...r print it or e mail it to the intended recipient Auto Greeting Player A different prerecorded WAV file for each line can be set up When a call is answered PC Attendant automatically plays the prerecorded WAV file to the calling party Remember Last Transfer PC Attendant remembers who called and for whom they called If John Smith calls PC Attendant and asks to be transferred to Mary Smith the next ...

Page 461: ...eatures for their Multiline Terminals such as Line Key Assignment Telephone Names Zone Paging Groups or various timers SYSTEM AVAILABILITY Terminal Type Not applicable Required Components MIFM U ETU Pentium PC with Windows 95 or higher to run MAT PC programming OPERATING PROCEDURES SERVICE CONDITIONS The MIFM U ETU provides the RS 232C connector for connection of a PC or a modem PC Specifications ...

Page 462: ... Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BS MIF SMDR Assignment 7 3 02 BS MIF LCR Assignment 7 3 01 CSS COM Port Parity Stop Bit Setting Assignment 1 8 36 CSS COM Port Baud Rate Setting Assignment 1 8 35 CSS Modem Port for Remote Programming Assignment 1 8 38 CSN Site Name Assignment 1 8 18 CSP PC Programming Password Assignment 1 8 17 ...

Page 463: ...annot receive incoming calls General A maximum of 48 pooled groups are allowed per system Each pooled group corresponds to a Trunk Group number 1 32 or a Route Advance Block number 1 32 Pooled Line LED indicates the status of the pooled group as follows On All trunks belonging to the pooled group are in use Off Some or all trunks belonging to the pooled group are idle When an idle Pooled line key ...

Page 464: ...ystem Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT Trunk to Trunk Group Assignment 3 03 BTM Line Key Selection for Telephone Mode 4 12 BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 465: ... Required Components None OPERATING PROCEDURES SERVICE CONDITIONS General The Single Line Telephones that are installed must provide dialling signals accepted by the outside exchange Dial Pulse or Dual Tone Multifrequency Only Single Line Telephones cross connected at the MDF can be used for this feature Single Line Telephones and outside lines connected during power failure are fixed one to one S...

Page 466: ...4 Power Failure Transfer Doc No 8201 Release 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 ...

Page 467: ...ypad 2 Go off hook or press P if prime line set for outside line or press CO line key SERVICE CONDITIONS Data Assignment This feature is assigned in the class of service assignment Caller ID Preset dial outgoing CO Selection must be assigned General No confirmation tone is heard while dialling When a digit is not dialled within 10 seconds this feature is automatically cancelled Pauses cannot be en...

Page 468: ... Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 5 5 AI Caller ID Preset Dial Outgoing CO Selection 4 44 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 469: ...quired Components None OPERATING PROCEDURES 1 Lift the handset or pressP Prime Line outside line is seized 2 Proceed with the call 1 Lift the handset or pressP Prime Line outside line is seized 2 PressT 3 Dial Access CodeFJ 4 Dial the desired Feature Access Code or station number OR PressTandP 1 Lift the handset 2 Press the hookswitch 3 Dial the desired Feature Access Code or station number To ori...

Page 470: ...be seized by pressing the ICM key if assigned before going off hook Prime Line can be assigned to a Single Line Telephone If a Single Line Telephone user provides a hookflash the outside line is put on hold and internal dial tone is heard To return to the outside line provide another hookflash The Service Conditions for Multiline Terminals when the Feature key and Access Code 6 are used to access ...

Page 471: ...mory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK5 to Allow default LED On or Deny LED Off Barge In Receive Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK4 to Allow LED On or Deny default LED Off Barge In originate General Only the person talking may allow a third or fourth party to enter the conversation using Add On Conference unless the Bar...

Page 472: ...IDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 1 4 1 5 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 473: ...he conversation in progress SYSTEM AVAILABILITY Terminal Type Multiline Terminals Required components None OPERATING PROCEDURES 1 Press T 2 Press Q 3 Press the Feature Access Key 4 Dial B 5 Dial 10 6 Press T Note A Privacy Release Key must be assigned on the Multiline Terminal with the CO PBX call before use 1 Press T 2 Press Q 3 Press the One Touch Key 4 Dial B 5 Dial 10 6 Press T To program a Fe...

Page 474: ...tion the Conf key LED at all stations that did not enter is turned off A third station that tries to enter receives a busy signal If the originating caller abandons the call the user cannot enter the call again If there internal stations are connected to the CO PBX Privacy Release cannot be activated again until both added stations release the CO PBX line A maximum of 16 Privacy Release calls are ...

Page 475: ... Privacy Release After Privacy Release is cancelled or all allowed parties have joined the LED is off The Conf key LED indication for Privacy Release is the same as the indication for a conference call When Privacy Release is activated the Conf key LED winks on all Multiline Terminals assigned to the same Tenant as the CO line with Privacy Release even if the CO line is assigned to multiple Tenant...

Page 476: ...ry Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BN Trunk to Tenant Assignment 2 01 BN Line Key Selection 2 05 BTT Telephone to Tenant Assignment 4 09 BN Line Key Selection for Tenant Mode 2 06 BTM Line Key Selection for Telephone Mode 4 12 One Touch and Feature Access keys are programmable through SAT but not using system programming ...

Page 477: ...S Data Assignment Two Private Lines can be specified in System Programming Private Lines can be assigned to Single Line Telephones but Trunk Seizure depends on Specified Line Seizure assignments in System Programming Restrictions Last Number Redial does not access a Private Line General The following combinations are possible 1 Two stations with their own Private Line 2 Two stations sharing one Pr...

Page 478: ...use the same Private Lines RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name B 3 Barge In Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Access Code 1 2 3 Digit Assignment 1 1 46 47 48 050 051 BCS Private Line Assignment 1 1 29 When the system is at default this Memory Block must be programmed fo...

Page 479: ...r ESIE 8 U ETU OPERATING PROCEDURES SERVICE CONDITIONS The first two Multiline Terminal ports are programming positions default Stations 100 and 101 Both stations can go off line at the same time to program the system When PC Programming is being used with the system programming from a Multiline Terminal cannot be performed When programming from a Multiline Terminal is being performed PC Programmi...

Page 480: ...July 2003 NEC Business Solutions Ltd 472 P10 Programming from Multiline Terminal Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 481: ... terminals with a push button dial pad Required Components TLI 2 U ETU OPERATING PROCEDURES SERVICE CONDITIONS DTMF or DP programming is per Tie line trunk Single Line Telephones that are installed can be Push Button DTMF or DP rotary dial Default assigns DTMF signalling to all trunks and Single Line Telephone ports DTMF tone can be sent from Multiline Terminals to Dial Pulse trunks GUIDE TO FEATU...

Page 482: ...July 2003 NEC Business Solutions Ltd 474 P11 Push Button Dial DTMF or DP Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 483: ...types of operations Single line telephones may perform the Quick Transfer only during screened transfer operations They may not perform Quick Transfer after recall Required Components None OPERATING PROCEDURES 1 Press N and receive an internal dial tone 2 Enter a station number and get a ring back tone 3 Dial the Quick Transfer Access Code default G The outside party is transferred to the station ...

Page 484: ...Callback General The Quick Transfer to Voice Mail feature is allowed when z Listening to the ring back tone RBT z Listening to the call waiting tone CWT z In Handsfree Answerback Mode z In Voice Over Mode This feature is allowed from a Single Line Telephone until the PBR times out default 10 sec When Quick Transfer to Voice Mail is accessed the Voice Over feature is cancelled While on an intercom ...

Page 485: ...RE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Intercom Feature Access Code Assignment 1 2 24 007 AV Voice Mail Quick Transfer Master Hunt Number 1 8 26 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 486: ...July 2003 NEC Business Solutions Ltd 478 Q1 Quick Transfer to Voice Mail Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 487: ...second dial tone SERVICE CONDITIONS Data Assignment The default duration of the timed disconnect signal or hookflash is 100 milliseconds and is programmable system wide A hookflash can be programmed as any digit in a Speed Dial buffer Single Line Telephones can generate a hookflash on a CO PBX line if allowed in System Programming system wide or by an Access Code General The Recall key functions o...

Page 488: ...ment Memory Block 3 91 and Least Cost Routing Recall is assigned as Deny using Class of Service Station Selection Memory Block 1 8 08 the following occurs z The current call is dropped z A new CO dial tone is heard z Station Message Detail Recording starts again z Code Restriction starts again If you press the Recall key during a conversation with an outside party the trunk is assigned as a Centre...

Page 489: ...ortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCM Hookflash Time Selection 1 1 02 BTI SLT Hookflash Signal Selection 1 3 02 BA Access Code 1 2 3 Digit Assignment 1 1 46 47 48 029 BM Class of Service Station Feature Selection 2 1 8 08 4 1 BTT Station to Class of Service Feature Assignment 4 17 When the system is at default this Memory Bloc...

Page 490: ...July 2003 NEC Business Solutions Ltd 482 R1 Recall Key Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 491: ... on hook 4 After the timeout if the call has not been answered the recall tone is received and the CO PBX line key LED intermittently winks The station number where the call was transferred to is indicated in the LCD 5 Press the intermittently winking line key and go off hook to answer the recall SERVICE CONDITIONS Data Assignment The recall timer is programmable in System Programming A separate r...

Page 492: ... and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BM Hold Recall Time Selection Non Exclusive Hold 1 1 03 BM Station Transfer Camp On Recall Time Selection 1 1 12 BM System Call Park Recall Time Selection 1 2 23 BM Hold Recall Time Selection Exclusive 1 1 63 BM Attendant Add On Console Transfer Camp On Recall Time Selection 1 1 64 BTM ...

Page 493: ...y and to redial the last outside number dialled SYSTEM AVAILABILITY Terminal type All Multiline Terminals Required Components None OPERATING PROCEDURES Last Number Redial Key Function 1 Press an idle CO PBX Tie line key 2 Press Q 3 Dial L Multifunction Dial Access 1 Press Q 2 Dial L Multiline Terminal Key Function 1 Press an idle CO PBX Tie line key 2 Press Q 3 Dial Speed Dial buffer number 00 II ...

Page 494: ...can be assigned to a Feature Access or One Touch key RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name L 2 Last Number Redial S 10 Speed Dial Station S 12 Speed Dial System Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 4 1 BCM Hookflash Time S...

Page 495: ... not required SYSTEM AVAILABILITY Terminal type Not Applicable Required Components PC with MAT PC Programming and modem installed at the remote location MIFM U ETU MIF Modem Unit mounted on the MIFM U ETU or an external modem connected to the MIFM U ETU through COM1 OPERATING PROCEDURES SERVICE CONDITIONS General The MIFM U ETU must be installed in S1 or S2 of the first B64 U KSU when the MIF Mode...

Page 496: ...tcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 CSS Modem Number for Remote Programming Assignment 1 8 38 BCT DIT Assignment 3 42 BCT ANA Assignment 3 43 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 497: ...s immediate operation even before the system is programmed to accommodate the individual site requirements SYSTEM AVAILABILITY Terminal Type Not applicable Required Components None OPERATING PROCEDURES SERVICE CONDITIONS General Default assignments for Multiline Terminals are as follows z LK 01 LK 08 corresponds to CO 01 CO 08 Default assignments for Attendant Add On Consoles are as follows z DSS1...

Page 498: ...lues to default This can be performed by disconnecting the battery on the CPUI U ETU and turning off system power DSS Keys Assignment 01 48 Stations 100 147 if installed 49 Night Mode Change 50 Internal Paging Zone A 51 Internal Paging Zone B 52 Internal Paging Zone C 53 All Internal Zone Paging 54 Vacant 55 Message 56 External Speaker A 57 External Speaker B 58 External Speaker C 59 External Spea...

Page 499: ... outgoing calls may also be restricted per station SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS General Outgoing Restriction is assigned in System Programming per station per trunk The default program assigns no restrictions to any station If you press the Recall key or any key on the dial pad while receiving dial tone the CO PBX ...

Page 500: ...0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTT Trunk Outgoing Restriction 4 19 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 501: ... Press T 2 Press O OLED lights solid red SERVICE CONDITIONS Data Assignment Ringing Line Preference can be allowed via System Programming or can be set by the user User programming of Ringing Line Preference can be allowed or denied in Class of Service assignment General Ringing Line Preference only picks up lines that are programmed to ring at that station For multiple calls in one of the followi...

Page 502: ...answered first No stations are assigned this feature at default GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTM Ringing Line Preference Selection 4 11 BTM SIE CAR Ringing Line Preference Selection 4 41 BTS Class of Service Station Feature Selection 2 1 8 08 3 2 BTT Station to Class of Service Fea...

Page 503: ...er can verify priority CO PBX calls or identify particular ringing stations in an area SYSTEM AVAILABILITY Terminal type All terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS General Telephone or CO PBX Ring Tone Variation is assigned per station This feature works closely with the Distinctive Ringing feature and its pattern selections RELATED FEATURES LIST Not Applicable ...

Page 504: ... GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Distinctive Ringing by Telephone or CO Selection 1 1 28 BCT CO PBX Ringing Variation Selection 3 07 BTM Telephone Ringing Variation Selection 4 91 ...

Page 505: ...st cost available Trunk group is used Any Trunk group can be assigned to multiple route advance priority tables SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 Press a line key assigned for a Route Advance Block 2 Dial the desired number 1 Lift the handset and receive internal dial tone 2 Dial a Route Advance Block Access Code 3 Dial the desired numb...

Page 506: ...tions are allowed to set Trunk Queuing to a Route Advance Block GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT Trunk to Trunk Group Assignment 3 03 BCS Route Advance Block Assignment 1 1 30 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 201 232 BTM Line Key Selection for Telephone Mode 4 ...

Page 507: ...ERATING PROCEDURES 1 Press T 2 DialI 3 The last number that was dialled is saved into memory 4 Restore the handset or press P Key Function 1 Press Q 2 Dial J Multifunction Dial Access 1 Press Q 2 Dial J SERVICE CONDITIONS Restrictions Save and Repeat is valid on outside line calls only General Only one number 24 digits maximum can be saved in the memory of each Multiline Terminal The saved number ...

Page 508: ...and Repeat features cannot be simultaneously used from a Multiline Terminal The same memory area is shared by both features The user can program a Feature Access key or a One Touch key as a Save key A second Feature Access key or a One Touch key can be assigned as a Repeat key The LED does not light when a number is saved RELATED FEATURES LIST Feature Number Feature Name S 1 Save and Repeat ...

Page 509: ...s theV SYS or STA softkey to designate system or station speed dialling 2 Press theV UP or DOWN softkey to view the names numbers listed in the directory OR Press a dial pad key repeatedly if necessary to select the first letter of the name or number of the desired speed dial buffer and J 3 To dial the number press Por lift the handset 1 Press theV SYS or STA softkey to designate system or station...

Page 510: ...e System Speed Dial Display Assignment is used to restrict Tenants from viewing the numbers stored in System Speed Dial buffers the scrolling follows these conditions z If both Name and Number are stored the users can scroll System Speed Dial buffers z If only the Number is stored the users cannot scroll System Speed Dial buffers When System or Station Speed Dial data is stored or changed by PC Pr...

Page 511: ...wn to the first letter of the name or first digit of the phone number For the first letter of the name the user can use the dial pad key with that letter on it For example to search for NEC the user dials 66 i e 6 has three letters M N and O Dial 66 to reach names starting with alphabet N and press to be used as an Enter key The LCD displays the name s starting with N The user can then scroll down...

Page 512: ...Dial numbers A maximum 13 characters are displayed in the Multiline Terminal LCD for Station Speed Dial or if programmed for 100 System Speed Dial numbers If the stored name number exceeds 12 or 13 characters only the first 12 or 13 characters are displayed in the Multiline Terminal LCD GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Lin...

Page 513: ...oming Extension key or go off hook if Ringing Line Preference is assigned and receive the call 3 Talk with party Normal call handling procedures apply SERVICE CONDITIONS Data Assignment Any or all line keys can be assigned as Secondary Incoming Extensions A separate Day or Night Mode ringing assignment is available Restrictions A station number cannot be programmed as a Secondary Incoming Extensio...

Page 514: ...tension If a Secondary Incoming Extension call is received and answered while the user is also engaged in an internal or outside line call the first call is automatically put on hold GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTM Line Key Selection for Telephone Mode 4 12 BTM Extension Line Key ...

Page 515: ...DITIONS Data Assignment Each of the 64 available trunks for Xen IPK Expanded or the 16 available trunks for the Xen IPK Basic can be assigned a name or telephone number The assigned name number cannot be more than 13 character digits including spaces and dashes Restrictions During a conference call the seized trunk Name Number is not displayed General For outgoing calls the Name Number assigned is...

Page 516: ...se 1 0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BCT Trunk Name Number Assignment 3 00 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 517: ...are assigned in System Programming Restrictions SCD is not available for Voice Mail transferred calls CO transferred calls or station transferred calls SCD is not available for intercom calls SCD calls do not follow individual settings of CFB NA SCD calls will not follow any Call Forward Split setting Setting a Call Forward Split on an SCD agent will cause that agent to be bypassed by SCD calls Di...

Page 518: ...p must be transferred to an agent and not the pilot SCD group can have a hunt on busy set using MB4 14 and MB4 15 Call Arrival CAR keys can be assigned as members of an SCD group GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key AA SCD Simplified Call Distribution Pilot Number Assignment 1 8 29 AA SCD ...

Page 519: ...ired Components OPX 2 U ETU SLI 8 U ETU SLI 4 U ETU SLT 1 U ADP connected to a ESIB ESIE 8 U ETU port AP R R Unit connected to a Multiline Terminal OPERATING PROCEDURES 1 Lift the handset and receive internal dial tone 2 Dial the applicable station number 3 Talk when called party answers 1 Lift the handset and receive internal dial tone 2 Dial Trunk Access Code default 0 3 Dial the number of outsi...

Page 520: ...itch to send a Hookflash to the outside line If a rotary type Single Line Telephone is used Access Codes using and Q must be changed to numerical digits because this telephone does not support these digits Restrictions The SLT 1 U ADP and OPX 2 U ETU do not support the Message Waiting feature General Single Line Telephones provide a distinctive ringing pattern between CO PBX incoming calls and int...

Page 521: ...hat time RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name A 7 Ancillary Device Connection C 24 Cordless Telephone Connection Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BTI Voice Mail SLT Selection 4 35 BTI DTMF DP SLT Type Selection 4 95 BTI SLT Hookflash A...

Page 522: ...t Assignment 4 09 BTT SLT Data Line Security Assignment 4 90 BTT CO PBX Ring Assignment Day Mode 4 01 BTT CO PBX Ring Assignment Night Mode 4 02 BCT DIT Assignment 3 42 BCT ANA Assignment 3 43 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line...

Page 523: ... can be installed in the Xen IPK system SYSTEM AVAILABILITY Terminal Type Single Line Telephones Required Components SLT 1 U ADP ESIB 8 U ETU or ESIE 8 U ETU OPERATING PROCEDURES 1 Lift the handset and receive internal dial tone 2 Dial the applicable internal number 3 Talk when called party answers 1 Lift the handset and receive dial tone 2 Dial Trunk Access Code default 0 3 Dial the number of out...

Page 524: ...g LED is not supported SLT 1 U ADPs do not support the connection of a voice mail system General A maximum of 7 SLT 1 U ADP units can be used in the Xen IPK system Dial Pulse and Dual Tone Multifrequency Single Line Telephones are supported GUIDE TO FEATURE PROGRAMMING To transfer an outside call or internal call with a call in progress To access the feature Order and Shortcut System Data Name Mem...

Page 525: ...ault 3 Enter time for the alarm 24 hour format in 5 minute increments 4 Restore the handset 1 Lift the handset and receive internal dial tone 2 Dial Timed Alarm cancel Access Code _______ not assigned at default 3 Restore the handset 1 Lift the handset or press P and receive internal dial tone 2 Dial the Timed Alarm set cancel to Single Line Telephone Access Code _______ not assigned at default 3 ...

Page 526: ... 23 55 A Timed Alarm rings for four minutes if not answered When Timed Alarm is answered the user hears Music On Hold SLT Timed Alarm must be set daily GUIDE TO FEATURE PROGRAMMING To cancel Timed Alarm for a Single Line Telephone from a Multiline Terminal Attendant Position only To cancel Timed Alarm system wide from a Multiline Terminal Attendant Position only Order and Shortcut System Data Name...

Page 527: ...rified and XenMail Digital Voice Mail systems make extensive use of these keys to guide a station user effortlessly through difficult to use feature operations SYSTEM AVAILABILITY Terminal Type All Multiline Terminals with Display and Softkeys Required Components None OPERATING PROCEDURES SERVICE CONDITIONS The three features that currently use softkeys are Scrolling Directories ACD Plus and Voice...

Page 528: ...July 2003 NEC Business Solutions Ltd 520 S9 Softkeys Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 529: ...One Touch key buffer may contain a maximum of 16 digits with no characters for names These keys can be used for station speed dialling in addition to the 20 Station Speed dial buffers SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Dial the Station Speed Dial buffer number to be programmed H0 II 4 Dial the Trunk or Trunk Group Acces...

Page 530: ...he handset and receive internal dial tone 2 Dial the Station Speed Dial Program Access Code default GF 3 Dial the Station Speed Dial buffer number to be programmed H0 II 4 Dial the Trunk or Trunk Group Access Code maximum four digits 5 Dial the telephone number to be stored 6 Restore the handset 1 Press Q 2 Dial the Station Speed Dial buffer number H0 II To program a Feature Access key for Station...

Page 531: ...an be entered for the name One Touch keys programmed as Station Speed Dial cannot have a name stored with the number to dial A pause Q and may be programmed into a Multiline Terminal Station Speed Dial buffer Each item is counted as a digit however the Trunk and Trunk Group Access Code do not count as digits A pause and hookflash can be programmed into a Single Line Telephone Station Speed Dial bu...

Page 532: ...g the Feature Access or One Touch key Multiline Terminal users may access two or more Station Speed Dial buffers by using the Consecutive Speed Dial feature RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name C 23 Consecutive Speed Dial F 1 Feature Access User Programmable S 12 Speed Dial System N 1 Nesting DialNesting Dial Order and Shortcut System Data Name Memory Bloc...

Page 533: ...BILITY Terminal Type All Multiline Terminals equipped with LCDs Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Dial the Station Speed Dial buffer number to be programmed H0 II 4 Dial the Trunk or Trunk Group Access Code maximum four digits 5 Dial the desired telephone number 6 PressU and enter a name using the Dial Pad character Assignment table at the end of this feature 7 Pres...

Page 534: ... GI or 000 III 4 Dial the Trunk or Trunk Group Access Code maximum four digits 5 Dial the desired telephone number 6 PressU and enter a name using the dial padcharacter codes 7 Press T 1 PressQ 2 Dial the Speed Dial buffer number 00 II or 000 III 1 Press the desired Feature Access key To program a System Speed Dial buffer with stored characters Attendant Position only To use a Speed Dial buffer wi...

Page 535: ...hen the name Restrictions One Touch keys programmed as Station Speed Dial cannot have a name stored with the number to dial General A maximum of 13 characters using 80 System Speed Dial Mode or 12 characters using 1000 System Speed Dial Mode can be entered for the name When programming Feature Access or One Touch keys the Conference key can be used to backspace and erase an entry Stored characters...

Page 536: ...3 Back to D 4 G H I g h i 4 Back to G 5 J K L j k l 5 Back to J 6 M N O m n o 6 Back to M 7 P Q R S p q r s 7 Back to P 8 T U V t u v 8 Back to T 9 W X Y Z w x y z 9 Back to W 0 0 Back to 0 Back to Set Space Back to Set Conf clear and back 1 character before cursor Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BE Speed Dial Nu...

Page 537: ... has an additional 20 station speed dial buffers SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 Press T 2 Press Q 3 Dial the Speed Dial buffer number to be programmed use 00 GI or 000 III 4 Dial the Trunk or Trunk Group Access Code maximum four digits 5 Dial the desired telephone number 6 Press U and enter the name using the character codes optional...

Page 538: ...blocks are divided by groups of 100 buffers When using 1000 System Speed Dial mode buffers 900 999 cannot be restricted from any tenant System Speed Dial blocks can be shared by one or more tenants In System Programming System Speed Dial can be assigned to override Code Restriction per Code Restriction Class General One thousand System Speed Dial buffers 000 999 are available when no Station Speed...

Page 539: ...ly inserted if a PBX Access Code with a pause is entered into a System Speed Dial buffer Must be allowed in System Programming Pauses should not be stored in Speed Dial in systems with the Least Cost Routing LCR feature These pauses may cause the MIFM U ETU with KMM UA to seize a Least Cost Route because the pauses may be considered digits dialled In systems using the LCR feature pauses should be ...

Page 540: ... 1 8 07 1 3 BTT Station to Class of Service Feature Assignment 4 17 AC System Speed Dial Override by Class Selection 1 1 62 BN System Speed Dial Display Assignment 2 07 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 090 095 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 541: ...n number or press the designated DSS key programmed on a Flexible Line key or One Touch key on the terminal Receive call waiting tone 3 Go on hook 4 After timeout if the Camp On remains unanswered the line recalls and the LED on the assigned CO PBX line key returns to flashing green 5 Press the CO PBX line key with green LED and go off hook to return to the call 1 Receive a camp on tone CO PBX lin...

Page 542: ...n number to where call is to be transferred 3 Hang up SERVICE CONDITIONS General If the Camp On is placed after Tone Override camp on tone is provided Station and Attendant Camp On Recall timers can be assigned separately Camp On Tone receive is assigned in Station Class of Service assignment To originate a Station Camp On from a Single Line Telephone with a call in progress ...

Page 543: ... the station number of the desired hunt group 3 Talk with the called party when answered 1 Incoming call to station number programmed as a Station Hunting master number 2 The first available station in the hunt group receives the call SERVICE CONDITIONS Data Assignment Any station can be assigned as a Station Hunting master number Restrictions When all stations in the desired hunt group are busy t...

Page 544: ...not performed When a Station Hunting master number is set for Call Forward All Calls Busy incoming calls to this station follow the Call Forward setting If the Forward to Station is busy the incoming calls follow the station hunting assignment A Station Hunting master number can be included in another station hunting group to chain together two Station Hunting groups The following conditions cause...

Page 545: ...e Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTT Intercom Master Hunt Number Selection 4 14 BTT Intercom Master Hunt Number Forward Assignment 4 15 AA SCD Simplified Call Distribution Pilot Number Assignment 1 8 29 AA SCD Group Agent Assignment 1 8 30 When the system is at default this Memory Block must be programmed for the feature to be used ...

Page 546: ...July 2003 NEC Business Solutions Ltd 538 S14 Station Hunting Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 547: ...e printer and RS 232C straight connection cable and or a call accounting unit must be locally provided MIFM U ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment SMDR can be assigned to output incoming calls outgoing calls or All Calls in System Programming Printout is selectable in 1 line or 2 line format in System Programming System Programming allows user to block the last four digits o...

Page 548: ...ogramming and a printer or PC is not connected to the system a PRINTER TROUBLE LCD indication and an audible alert tone occur at the first two Multiline Terminals connected to the system Stations 100 and 101 If an MIFM U ETU is not installed or disabled no alarm indication is given When the Caller ID feature is installed SMDR prints the incoming caller telephone number when received from the Centr...

Page 549: ... and PC mode SMDR Format Explanation A K are printout items A Start Date 07 month 03 day 98 year B Start Time 09 hour 00 minute C Trunk Information 08 Route Advance Block 05 Trunk Group 12 Trunk Number D Call Type IC Incoming Call OG Outgoing Call ICC Conference on Incoming Call OGCConference on Outgoing Call IT Transferred Incoming Call OT Transferred Outgoing Call ITC Conference on Transferred I...

Page 550: ...rs Forced Account Code A1234567890 Maximum of 13 Characters If both are entered SMDR prints the Account Code entry followed by the Forced Account Code J Station Number of DISA Caller Maximum of 4 Characters K Least Cost Routing RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name A 1 Account Code Entry A 2 Account Code Forced Unverified Order and Shortcut System Data Name...

Page 551: ...all Time Assignment 1 5 25 AS SMDR Print Format 1 5 02 CSS COM Port Baud Rate Setting Assignment 1 8 35 BM Start Time Selection 1 1 05 AS SMDR Telephone Print Selection 4 56 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key ...

Page 552: ...July 2003 NEC Business Solutions Ltd 544 S15 Station Message Detail Recording SMDR Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 553: ...Display Selection to specify the type of information to be displayed on an idle multiline telephones LCD z None z Number only z Name only or z Name and Number Use Memory Block 4 10 Station Number Assignment to specify a station s extension number This may be 2 3 or 4 digits long Use Memory Block 4 18 Station Name Assignment to specify a station s name This may be up to 6 characters long General An...

Page 554: ... left side of the LCD When both number and name are to be displayed space s are provided between the number and name Examples of these are indicated below RELATED FEATURES LIST Number only 100 Name only NAME Number and Name 2 digit Station No 10 NAME 3 digit Station No 100 NAME 4 digit Station No 1000 NAME Feature Number Feature Name A 6 Alphanumeric Display ...

Page 555: ...d set Access Code Not set at default 3 Dial the Password Code 0000000000 set as default 4 Receive confirmation tone and hang up 1 Go off hook receive internal dial tone 2 Dial Password cancel Access Code Not set at default 3 Dial the Password Code 0000000000 set as default 4 Receive confirmation tone and hang up 1 Go off hook receive internal dial tone 2 Dial Password cancel Access Code from anoth...

Page 556: ...t Class of Service At default when a station user sets Telephone Password the station is outgoing restricted This can be changed system wide to a different Code Restriction Class of Service in System Programming General Internal calls Paging and Feature Access are still provided when a telephone is locked out The Password can be a maximum of 10 digits Password Set Cancel and Password Change do not...

Page 557: ...ne Key 1 8 08 Station Page Line Key BTS Class of Service Attendant Feature Selection 1 1 8 07 2 4 BTS Class of Service Station Feature Selection 2 1 8 08 2 3 BTT Station to Class of Service Feature Assignment 4 17 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 035 038 AC Code Restriction Class Assignment when Lockout is Set 1 1 70 When the system is at default this Memory Block must be prog...

Page 558: ...July 2003 NEC Business Solutions Ltd 550 S17 Station Outgoing Lockout Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 559: ... Required Components None OPERATING PROCEDURES 1 Press T 2 Dial Access Code HD 1 Press P 2 Dial the Terminal Exchange Access Code _______ not assigned at default 3 Dial the extension number of the distant Multiline Terminal i e the new Multiline Terminal 4 Enter the telephone password of the distant Multiline Terminal same password set for Station Lockout 5 PressP The Multiline Terminal is relocat...

Page 560: ...n individual station The station password is the same as the password set for Station Lockout If Feature 84 is programmed on a One Touch key or Feature Access key the LED lights when this feature is turned ON and remains lit until the feature is turned OFF Feature 84 is used to toggle this feature ON and OFF When this feature is set reset using Feature 84 the setting is retained even if a second p...

Page 561: ...ion is relocated but not the DSS Console GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Attendant Feature Selection 1 1 8 07 3 1 BTS Class of Service Station Feature Selection 2 1 8 08 5 3 BTT Station to Class of Service Feature Assignment 4 17 BA Access Code 1 2 or 3 Digit Assi...

Page 562: ...July 2003 NEC Business Solutions Ltd 554 S18 Station Relocation Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 563: ... a Multiline Terminal or Single Line Telephone SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 PressN Receive internal dial tone The call is placed on Non Exclusive Hold 2 Dial the station number where the call is to be transferred 3 Hang up 1 Provide hookflash The call is put on Exclusive Hold Receive internal dial tone 2 Dial the station number of ...

Page 564: ...old by the Transfer key on a Dterm or hook flash from a Single Line Telephone or the Transfer or Hold keys at a PHS station General After transferring an answered call the Multiline Terminal user can enter a conference by pressing the Conference key on the Multiline Terminal even after the Transfer key is pressed After transferring an answered call the Single Line Telephone user can enter a confer...

Page 565: ...location 2 SERVICE CONDITIONS General Step Call operation can be performed only when a call waiting tone is heard When a call is stepped to the next higher station number the next available station number is accessed it may not be the next consecutively numbered station Step Call is provided in a 10s group e g 100 109 of stations If the highest station number in a 10s group is reached and is busy ...

Page 566: ...hich forwards to Station 121 a call waiting tone is received If Step Call is used the call skips to Station 122 if available When using the Step Call feature the system skips stations that are busy GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BA Intercom Feature Access Code Assignment 1 2 24 002 ...

Page 567: ...minal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press T 2 Dial G 3 Dial the desired number to be stored in memory 4 PressT 5 Restore the handset or pressP Multifunction Dial Access 1 PressQ 2 Dial J Key Function 1 Go off hook on a CO PBX line receive outside dial tone 2 Press Q 3 Dial J Restrictions Store and Repeat is valid only on outside line calls To use this...

Page 568: ...es The stored number is retained in memory by the memory backup battery A new number can be saved over the last Store and Repeat number When entering a Store and Repeat number the Conference key can be used to backspace and erase digits entered Press the Redial key to store pauses with a Store and Repeat number A hookflash cannot be saved in a Store and Repeat number A hookflash is sent to the CO ...

Page 569: ...s Required Components None OPERATING PROCEDURES 1 Press T 2 Press Q Enter buffer 80 99 followed by trunk access code 3 PressSto enter a hookflash 4 PressT 1 PressT 2 PressQ 3 Press the Feature Access key 4 Dial 0 5 Dial the Trunk or Trunk Group Access Code maximum four digits 6 Press Sto enter a hookflash 7 Dial the desired telephone number 8 Press U and enter name using the character codes option...

Page 570: ...imum four digits 5 Press Sto enter a hookflash 6 Dial the desired telephone number 7 Press U and enter name using the character codes optional step 8 Press T 1 PressQ 2 Dial the Speed Dial buffer number 00 II or 000 III 1 Press the desired Feature Access or One Touch key To program a Hookflash on a One Touch key programmed for Speed Dial To program a Hookflash in the System Speed Dial buffer Atten...

Page 571: ...tion Speed Dial buffers The LCD display for a Stored Hookflash shows during programming and use of the Speed Dial buffer A Stored Hookflash can be used with a stored number For example A Station Speed Dial Key is stored as hookflash 110 Pressing this particular key during an outside line conversation automatically becomes a centrex transfer GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Da...

Page 572: ...July 2003 NEC Business Solutions Ltd 564 S22 Stored Hookflash Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 573: ...hones connected to AP R R Unit Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Synchronous Ringing is programmed system wide Synchronous Ringing is not supported for Tie DID incoming calls Off Hook Ringing or CO PBX Ring Transfers RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Not applicable Feature Number Feature Name D 13 Delayed Ringing Order and Shortcut System Data Name M...

Page 574: ...July 2003 NEC Business Solutions Ltd 566 S23 Synchronous Ringing Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 575: ...software Straight DB 9 RS 232 cable Null modem adapter cable required for a direct connection between MIF ETU and a modem Internal Modem MIFM U ETU MDM U Unit to be mounted on the MIFM U ETU Remote Access An MIF modem unit local with an MNP class 5 modem at the remote site MNP2 Class 5 compatible modem at both sites Pentium PC running Windows 95 or later OPERATING PROCEDURE 1 Access the MIFM U ETU...

Page 576: ...ute Blocks 3 System Speed Dial 4 Station Speed Dial All Station Speed Dial Block Station Speed Dial Individual Station Speed Dial One Touch DSS Speed Dial Loading time all data The user should verify the system hardware configuration between the MAT Software and the system or download the complete assignment mode before up down loading System Data GUIDE TO FEATURE PROGRAMMING Operation On Site 960...

Page 577: ...ATING PROCEDURES Select an E M Tie Line and dial a station number or Trunk Group Access Code and telephone number in the distant end system OR The distant end system user selects an E M Tie line from the local system and dials the applicable Trunk Access Code and the desired number or extension number in the local system SERVICE CONDITIONS Data Assignment The TLI 2 U ETU has an Internal Software p...

Page 578: ...K systems The local Xen IPK system can be programmed to restrict individual station users access to specific E M Tie Lines Each station can be programmed to restrict the maximum number of digits dialled on an E M Tie Line by assigning Code Restriction Access to outside lines by an E M Tie Line user is recorded by SMDR on the system where the CO line is connected The originating system may also rec...

Page 579: ...n 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 ALN Tie Line Networking Tandem Connection Assignment 5 01 BCT Trunk Internal Transmit Pad Selection 3 29 BCT Trunk Internal Receive Pad Selection 3 30 BCT Trunk External Transmit Pad Selection 3 31 BCT Trunk External Receive Pad Selection 3 32 AT Tandem Transfer Automatic Disconnect Time Selection 1...

Page 580: ...July 2003 NEC Business Solutions Ltd 572 T1 Tandem Switching of 4 Wire E M Tie Lines Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 581: ...nternal calls may be made to different tenants Tenant assignment applies to Multiline Terminals and Single Line Telephones To pick up a call in another tenant a Call Pickup Other Tenant Access Code must be used Day Night Mode Switching can be set per tenant however Automatic Day Night Mode Switching can only be set system wide System Speed Dial display indication on the LCD of a Multiline Terminal...

Page 582: ... Page Line Key BN Trunk to Tenant Assignment 2 01 BTT Telephone to Tenant Assignment 4 09 BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 BN System Speed Dial Display Assignment 2 07 BN ECR Relay to Tenant Assignment 2 08 AU Automated Attendant Message to Tenant Assignment 1 4 12 ALN DID Digit Conversion Table 1 1 22 BN DID Limit to Tenant Assignment 2 09 BTM Line Key Selecti...

Page 583: ...oming or outgoing trunk calls The timer starts counting when the Elapsed Call Timer begins The timer begins immediately when an incoming call is answered The Three Minute Reminder can be programmed as allowed or disallowed per Multiline Terminal The Three Minute Reminder is provided for Add On Conference calls The Three Minute Reminder feature is not available for Single Line Telephones or for han...

Page 584: ...July 2003 NEC Business Solutions Ltd 576 T3 Three Minute Reminder Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 585: ...inal Type All terminals Required Components None OPERATING PROCEDURES 1 Dial Access Code J to send the Tone Override as set at default 2 Receive confirmation tone 3 Wait for the receiving party to answer the Tone Override and then talk with party 1 Receive Tone Override 2 PressU and talk with the party SERVICE CONDITIONS Data Assignment To send a Tone Override to another station is allowed or deni...

Page 586: ...verride is heard over the handset and speaker if the receiving party is off hook with the handset If a Multiline Terminal is assigned for Data Line Security a Tone Override is not heard over the handset however the Tone Override is sent and heard from the speaker when the Multiline Terminal user is off hook with the handset Tone Override is allowed from a Single Line Telephone until the PBR times ...

Page 587: ...ncelled by dialling an Access Code Each station can queue an outside line by selecting the specific trunk in the queue procedure This feature allows a station user to set trunk queuing to the specified trunk internal Trunk group or Route Advance Block SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES 1 Press the desired busy outside line key 2 Receive bu...

Page 588: ... Trunk Queuing set is notified via internal ringing tone if the station is idle and the queued outside line becomes free Multiline Terminals with an LCD receive the message LINE IDLE when the outside line becomes free The Multiline Terminal user goes off hook to receive outside line dial tone Incoming ringing calls have priority over CO PBX line queuing If two or more stations are queued to the sa...

Page 589: ...ed by another station Trunk Queuing is still set until both the trunk and station are idle at the same time The station user that set an outside line queue can cancel it by dialling an Access Code When the station user places an outside call using LCR Trunk Queuing cannot be set When Call Appearance keys are in use Trunk Queuing cannot be set on the busy Call Appearance key GUIDE TO FEATURE PROGRA...

Page 590: ...July 2003 NEC Business Solutions Ltd 582 T5 Trunk Queuing Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 591: ...E M Tie line for desired trunk or press outside line key appearance 3 PressT 4 PressNto establish a Trunk to Trunk connection 5 Hang up SERVICE CONDITIONS Data Assignment This feature can be allowed or denied per trunk Restrictions Single Line Telephone cannot be used for Trunk to Trunk Transfer General All lines used for Trunk to Trunk Transfers must be able to provide remote disconnect supervisi...

Page 592: ...ote that if the Trunk Transfer is completed before the outgoing call is answered or the call duration timer has started the SMDR records will show the EXT or ID number assigned in MB 1 4 04 not the EXT or ID number of the station transferring the call GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key B...

Page 593: ... is also provided with LEDs green or red for direct access to stations SYSTEM AVAILABILITY Terminal Type All Multiline Terminals and Attendant Add On Consoles Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Multiline Terminal Flexible Line keys and Large LEDs are two colour LEDs red or green Each of the 48 DSS keys on the Attendant Add On Console has two individual LEDs one red an...

Page 594: ...July 2003 NEC Business Solutions Ltd 586 T7 Two Colour LEDs Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 595: ...hout the KMA UA Unit fitted OPERATING PROCEDURES GENERAL DESCRIPTION CALL PROCESSING This section includes the following features Abandoned Call Search Abandoned incoming calls are not connected to Agent positions The system can recognize abandoned calls and remove them from queue on trunks that provide calling party disconnect supervision Call Distribution to Agents Calls are automatically distri...

Page 596: ...cludes the following features Assistance This feature allows an Agent to call a Supervisor in the UCD group for assistance Activating this feature while on a UCD call automatically places the current call on hold and places an assistance call to the Supervisor This feature uses a Feature Access or One Touch key Break Mode This feature allows Agents to leave the UCD Mode without logging off Break M...

Page 597: ...rogrammed per system z Up to four UCD groups can be assigned per system z Up to 32 Agents can be assigned to one UCD group The UCD group is assigned a Pilot number Calls directed to the Pilot number are directed to Agents of that UCD group All trunks used for UCD incoming calls must provide a receiving remote disconnect signal to tabulate abandoned calls If the Agent in the UCD group where a call ...

Page 598: ...g off or enter Break Mode only when their station is idle An alert tone is provided for the Monitoring feature While an ACD agent is logged on Call Forwarding set at this station does not function RELATED FEATURES LIST GUIDE TO FEATURE PROGRAMMING Feature Number Feature Name D 2 Delay Announcement Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Stati...

Page 599: ... Line Key Selection for Telephone Mode 4 12 BTM Extension Line Key Ring Assignment Day Mode 4 37 BTM Extension Line Key Ring Assignment Night Mode 4 38 BTS Barge In Alert Tone Assignment 1 1 76 AA ACD Hunt Time 1 8 40 BM Call Forward No Answer Time Selection 1 2 22 When the system is at default this Memory Block must be programmed for the feature to be used Order and Shortcut System Data Name Memo...

Page 600: ...July 2003 NEC Business Solutions Ltd 592 U1 Uniform Call Distribution UCD Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 601: ...oute the call to the final destination Each network system automatically extends the call to the next system in line until the final destination is reached SYSTEM AVAILABILITY Terminal Type All terminals Required Components TLI 2 U to provide Tie Line trunks OPERATING PROCEDURES 1 Lift the handset and receive internal dial tone 2 Dial the Tie Line Access Code 3 Dial the distant system number 4 Dia...

Page 602: ...Codes and to prevent duplicating codes in the network The distant system number can be programmed as 2 or 3 digits The Xen IPK system has a maximum of 32 Trunk Group Access Codes that are shared by outgoing Tie lines ISDN and CO PBX lines When a call from to the remote end is made to a busy station in the Xen IPK system the caller cannot set features such as Callback Message Step Call or Camp On U...

Page 603: ...nment 1 1 46 47 48 401 416 BS Station Number Assignment 4 10 BCT Trunk Installed DP DTMF Selection 3 92 BCT Trunk to Trunk Group Assignment 3 03 BCS Route Advance Block Assignment 1 1 30 BCS Networking Trunk Group Route Advance Assignment 1 1 49 BCS CO PBX Outgoing Digit Add Assignment 1 1 50 ALN Tie Line Networking Tandem Connection Assignment 5 01 ALN Digit Add Del for Tie Line Networking Assign...

Page 604: ...July 2003 NEC Business Solutions Ltd 596 U2 Uniform Numbering Network Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 605: ...o software packages Basic Port Package and Expanded Port Package are available for the Xen IPK system using the CPUI U ETU Refer to the following table for maximum system capacities for each software package The Basic Port Package does not limit the number of slots It only limits the number of ports Not applicable Item Basic Port Package Expanded Port Package Notes Basic Terminals Phones 32 120 Sh...

Page 606: ... the number of channels is more than 24 PRT 1 U ETUs can be assigned in Memory Block 7 1 Card Interface Slot Assignment with the following configurations z PRT4 4 ports 4 B channels z PRT8 8 ports 8 B channels z PRT12 12 ports 12 B channels z PRT16 16 ports 16 B channels z PRT20 20 ports 20 B channels z PRT24 24 ports 24 B channels z PRT28 28 ports 28 B channels z PRT32 32 ports 30 B channels The ...

Page 607: ...1 SLI 8 U ETU 8 port Single Line Interface 3 14 Note 1 VMS 2 4 U ETU 2 or 4 port Digital Voice Mail System 1 1 Note 1 4 VMS 8 U ETU 8 port Digital Voice Mail System 1 1 Note 1 3 4 NOTE 1 Calculating maximum capacities are based on the system having a minimum of 8 Electronic Station Interface ESI ports and 4 Trunk ports NOTE 2 When 2 port Station Interface ETUs are installed the system uses 4 ports...

Page 608: ...net Protocol Trunk Interface 2 7 Note 1 PRT 1 U ETU ISDN Primary Rate Trunk Interface 4 8 Note 1 3 5 TLI 2 U ETU 2 port Tie Line Interface 4 16 Note 1 2 NOTE 1 Calculating maximum capacities are based on the system having a minimum of 8 Electronic Station Interface ESI ports and 4 Trunk ports NOTE 2 When 2 port Trunk Interface ETUs are installed the system uses four ports from its maximum port cap...

Page 609: ...2 3 PBR U ETU 4 Channel Push Button Receiver Unit 1 1 VRS 4 U ETU 4 Channel Voice Recording Service Unit 2 2 NOTE 1 The MIFM U or MIFA U ETU must be installed in the ISA slot slot 1 or slot 2 of the first B64 U KSU NOTE 2 The MIFM U ETU has an optional built in modem that works only when the The MIFM U ETU is installed in slot 1 or slot 2 of the first B64 U KSU NOTE 3 The MIFA U ETU with KMA UA in...

Page 610: ...l Purpose Relays I 7 ISDN BRI Trunk Connections I 8 ISDN PRI Trunk Connections L 5 Loop Start Trunks M 3 Multiline Conference Bridge S 15 Station Message Detail Recording SMDR V 1 Voice Mail Integration Analogue V 3 Voice Over Internet Protocol VoIP Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignmen...

Page 611: ...call from a Multiline Terminal 2 PressR conferenced CO line keys turn red 3 Multiline Terminal user now hears dial tone 1 Lift the handset or pressP 2 Press R SERVICE CONDITIONS Data Assignment When establishing an Unsupervised Conference call a warning signal sounds every three minutes for the duration of the call A telephone put in the DND Mode can still hear the warning sounds This feature must...

Page 612: ...er Automatic Disconnect Timer disconnects the outside caller ICM hold Live Recording and Voice Over can not be used during an Unsupervised Conference If the CO provides disconnect when one outside party hangs up the other outside party is disconnected GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key B...

Page 613: ...ser Software many additional features can be programmed by the user SYSTEM AVAILABILITY Terminal Type All terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Multiline Terminals must be idle and on hook when programming any operation RELATED FEATURES LIST Refer to Related Features for Operating Procedures Feature Number Feature Name F 1 Feature Access User Programmable N 1 N...

Page 614: ...July 2003 NEC Business Solutions Ltd 606 U5 User Programming Ability Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 615: ...he Xen IPK system can support a maximum of 16 ports for Voice Mail Integration This feature is for analogue Voice Mail systems SYSTEM AVAILABILITY Terminal Type All terminals Required Components SLI U ETU OPERATING PROCEDURES 1 Lift the handset 2 Call the Voice Mail system by dialling the Voice Mail station number to access your mailbox 3 Follow the instructions given by the Voice Mail system when...

Page 616: ...ail port that is not answered in 3 minutes recalls to the Voice Mail port No digits are sent If a station is programmed for Multiple Call Forward e g 100 CFWD 101 CFWD VM Hunt Group and an internal call is made to station 100 the caller receives the mailbox for station 100 The AP R U Unit or SLT 1 U ADP does not support Voice Mail Integration Set cancel Voice Mail Message Waiting only from a Voice...

Page 617: ... Assignment 1 2 24 007 BTS Class of Service Station Feature Selection 2 1 8 08 1 1 2 5 6 2 BTT Station to Class of Service Feature Assignment 4 17 BA Access Code 1 2 or 3 Digit Assignment 1 1 46 47 48 020 025 030 032 034 140 143 BCT DIT Assignment 3 42 BCT ANA Assignment 3 43 AV Voice Mail Digit Add Assignment 1 3 07 AV Voice Mail DTMF Delay Time Selection 1 3 08 AV Voice Mail DTMF Duration Interd...

Page 618: ...July 2003 NEC Business Solutions Ltd 610 V1 Voice Mail Integration Analogue Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 619: ...l system to retrieve the voice mail messages SYSTEM AVAILABILITY Terminal Type Multiline terminals only Required Components FMS 2 4 U ETU VMS 2 4 8 U ETU OPERATING PROCEDURES 1 Press T 2 Press Q 3 Press One Touch Feature Access key For DSS Console press DSS key 4 Press A 5 Dial station number or mailbox number 6 Dial T 1 Press flashing Voice Mail Message Key 2 Wait until Voice Mail answers enter s...

Page 620: ...or Telephone Mode to assign Feature Access Key Page 1 LK6 to applicable telephone port number Use Memory Block 4 14 Intercom Master Hunt Number Selection to assign Master Hunt Number for the voice mail telephone port number Use Memory Block 4 15 Intercom Master Hunt Number Forward Assignment to place voice mail port numbers in a hunt group Use Memory Block 4 17 Station to Class of Service Feature ...

Page 621: ...contains an unplayed messaged This feature also supports external Analogue Voice Mail Systems When the user of an invalid system station with a mailbox number assigned to a Feature Access or One Touch key presses the One Touch or Feature Access key while the LED is off ERROR is displayed and an error tone is generated When the user of an invalid system station with a mailbox number assigned to a F...

Page 622: ...e Terminal Type Selection 4 50 BTS Class of Service Station Feature Selection 2 1 8 08 6 2 BTT Station to Class of Service Feature Assignment 4 17 BN Line Key Selection 2 05 BN Line Key Selection for Tenant Mode 2 06 BTM Line Key Selection for Telephone Mode 4 12 BTD Attendant Add On Console Key Selection 1 6 05 AV Voice Mail Quick Transfer Master Hunt Number 1 8 26 BS Station Number Assignment 4 ...

Page 623: ...U is an optional interface that can combine trunk and Tie line calls into Gateway trunks that can operate in the following operating modes z COI z COID z DID z TLI Depending on the requirements and resource allocation in the LAN WAN Internet the IPT 4 8 U ETU can be configured to use any of the following voice compressions z G 711 A Law 64k Bandwidth z G 723 5 3k 6 3k Bandwidth z G 729 a 8k Bandwi...

Page 624: ...ED indicates the Ethernet Link is up and a blinking green LED indicates activity Eight STATUS LEDs are provided to indicate the status of an associated trunk or channel when COID or DID mode is selected Indications are as follows A two colour LED is provided to show status of all VoIP Trunks When an error occurs the sequence stops and the error can be determined by the table below Use any combinat...

Page 625: ...Line Digit Restriction D 8 Direct Inward Dialling DID E 3 E M Tie Lines 4 Wire L 5 Loop Start TrunksLoop Start Trunks U 2 Uniform Numbering Network Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BS Card Interface Slot Assignment 7 1 BCT Trunk Type Selection 3 91 BCT Trunk to Trunk Group Assignment 3 03 BCT Trunk Name Number Ass...

Page 626: ...July 2003 NEC Business Solutions Ltd 618 V3 Voice Over Internet Protocol VoIP Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 627: ... call waiting tone 2 Dial Access Code F default to Voice Over Override tone is provided to the called party 3 Talk to the called station user Only the voice of the originator is sent to the called party the voice of the called party is not sent to the originator 1 Receive call waiting tone 2 Dial Access Code F to Voice Over An override tone is provided to the called station user 3 Talk to the call...

Page 628: ...oice Over originator while continuing to monitor the other party SERVICE CONDITIONS Data Assignment Voice Over Originate Answer and Tone Override are allowed or denied using the Class of Service Station Memory Block Default for Originate Answer and Tone Override Allowed Even if Data Line Security is assigned to a station Voice Over Originate Answer can be activated This blocks the override tone fr...

Page 629: ... Transfer key The current call is placed on hold The called party receives an internal dial tone and the calling party receives a burst tone z The called Multiline Terminal user presses the Recall or Drop key The called party seizes the same outside line The calling party receives a busy tone An internal party who is talking with the called Multiline Terminal user presses the Hold key The called p...

Page 630: ...TURE PROGRAMMING Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key BTS Class of Service Station Feature Selection 2 1 8 08 1 8 3 3 BTT Station to Class of Service Feature Assignment 4 17 BA Intercom Feature Access Code Assignment 1 2 24 006 ...

Page 631: ...TEM AVAILABILITY Terminal Type All terminals Required Components VRS 4 U ETU OPERATING PROCEDURES 1 Go off hook 2 Listen to the Voice Prompt voice message such as Dial 9 to place a CO call Dial 0 for Attendant Dial 101 for customer service 3 Dial A0A 4 Instead of a call waiting tone the Voice Prompt provides a message such as This line is in use now Please wait for a minute Press if you wish to se...

Page 632: ...ation can be programmed in System Programming to receive Voice Prompt messages General A maximum of two VRS 4 U ETUs can be installed in a Xen IPK system for 8 voice playback channels The Voice Prompt message should be recorded by the user Messages are retained for approximately one hour during power outages Voice Prompt can start in the middle of a message if all dial tones or call waiting tone m...

Page 633: ...mes and the number of messages per VRS 4 U ETU channel Each channel has a maximum of 240 seconds recording time GUIDE TO FEATURE PROGRAMMING Message Length Number of Messages 15 sec 16 30 sec 8 60 sec 4 120 sec 2 Order and Shortcut System Data Name Memory Block Function 1 8 07 Attendant Page Line Key 1 8 08 Station Page Line Key AR VRS Message Recording Time Selection 1 8 12 AR VRS Message Functio...

Page 634: ...July 2003 NEC Business Solutions Ltd 626 V5 Voice Prompt Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 635: ...imed Alarm System T Dial EH T Installation Reset Timed Alarm T Dial EI T Set Do Not Disturb T Dial FK T Set Call Forward All Calls T Dial FK Dial XXX T XXX Station number where call is to be forwarded Installation Set Automatic Trunk to Trunk Transfer Mode T Dial FA Dial XX T XX Incoming Trunk Port Number 01 64 00 All Trunks Installation Cancel Automatic Trunk to Trunk Transfer to Outside Mode T D...

Page 636: ...ions are enclosed in Cancel Customised Message Display by System T Dial GH T Installation Cancel Customised Message Display T Dial GI T Set Cancel Night Mode Switch System T Dial HK T Installation Attendant Only Set Automated Attendant DISA Mode T Dial HA Dial XX T XX Incoming Trunk Port Number 01 64 00 All Trunks Installation Cancel Automated Attendant DISA Mode T Dial HB Dial XX T XX Incoming Tr...

Page 637: ...ber 00 79 000 999 Confirm Station Speed Dial Number T Q Dial XX XX Speed Dial buffer Number 80 99 100 MemoryBuffer Allocation only Cancel System Speed Dial Num ber T Q Dial XXX T XXX Speed Dial Buffer Number 00 79 000 999 Installation Cancel Station Speed Dial Num ber T Q Dial XX T XX Speed Dial buffer Number 80 99 100 MemoryBuffer Allocation only Place a Call Speed Dial Q Dial XXX XXX Speed Dial ...

Page 638: ...Feature Access Keys for Feature Access T Q Feature Access Key Dial L Dial YY T YY Feature Access Code Installation 100 MemoryBuffer Allocation only Confirm Feature Access Key T Feature Access Key 100 MemoryBuffer Allocation only Cancel Feature Access Key T Q Feature Access Key T Place a Call with Feature Access Key Press Feature Access key programmed for applicable feature Program One Touch Keys f...

Page 639: ...3 Program One Touch Keys for Feature Access T Q One Touch Key Dial J Dial YY T YY Feature Access Code Confirm One Touch Key T One Touch Key T only if arrow is displayed Cancel One Touch Key T Q One Touch Key T Place a call with One Touch Key Press the One Touch key programmed for the desired feature Function Operation Notes ...

Page 640: ...July 2003 NEC Business Solutions Ltd 632 Chapter 4 Doc No 8201 Release 1 0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK ...

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