NEC Versa LX, Service And Reference Manual

Page: 110 / 138

Getting Services and Support 8-5
11. Press
L
twice to list the file areas (47 for BIOS, 48 for drivers, and 49 for
video drivers. Press
Enter
to list the available files. Follow the prompts to
select a file for downloading.
CAUTION
Executable files automatically format your diskette when you
download files from the BBS. Formatting destroys any data
on the diskette. Before you download files from the BBS,
check that you do not have information on the diskette that
you need.
After you complete downloading your file, log off the BBS as follows:
1.
Press
Enter
(to continue).
2.
Press
G
(command for Goodbye/Hangup).
3. Press
Enter
.
NEC CSD Support Services
NEC CSD also offers direct technical support through Support Services. (NEC
CSD Support Services is for U.S. and Canadian customers only; international
customers should contact the local NEC office or dealer for the support and
service available in your country.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC CSD
Support Services, toll free, at
1-800-632-4525
(U.S. and Canada only) for the
following support.
!
System hardware — toll-free phone support is limited to the length of the
standard warranty.
For hardware support after the standard warranty, get system hardware
support for a fee.
!
Preinstalled software — toll-free phone support for 90 days from the time
of your first call to the NEC CSD Support Services.
After the initial 90 days, get preinstalled software for a fee.
Please have available your system’s name, model number, serial number, and as
much information as possible about your system’s problem before calling.
For outside the U.S. or Canada, please contact your local NEC office or dealer
for the support and service available in your country.