NEC VERSA DOCK - SERVICE, Service Manual

Page: 103 / 121

Getting Services and Support 8-5
1.
Be sure that your fax machine or fax/modem is on. Have the document
number ready for the document you want.
2.
At your touch-tone telephone, enter 888-329-0088 (U.S. and Canada only)
or 978-635-6090 (international).
3. Listen to the instructions provided by the voice prompts.
Press
1
if you do not want an introduction to FaxFlash. Follow the
automated instructions for ordering your document or catalog.
Press
2
if you want an introduction to FaxFlash. Follow the automated
instructions for ordering your catalog or document.
4. When prompted, enter your fax number and name.
For international use, first enter the international long distance access
number (011), your country code, your area code or city code, then your fax
number.
The information you request will be automatically sent to your fax machine.
Please wait for the ordered document to arrive at your fax machine before
calling to order more documents. If FaxFlash attempts to send the second order
before the first order is completed, the order may be canceled. After three tries,
FaxFlash assumes that your line is busy and terminates any further processing of
the order.
Email/Fax to Support Services
The NEC CSD Support Services offers technical support by email over the
Internet network if you have a modem. The Internet address is:
tech-support@neccsd.com
You can also fax technical questions to the NEC CSD Support Services if you
have access to a fax machine or fax/modem. The fax number is:
(978)-635-4100
When using the email or fax support service, you should include the following
words in the subject field for prompt response from the appropriate technical
person:
n
Desktop
n
Monitor
n
CD-ROM
n
Printer
n
Notebook.